+

Cookies on the Business Insider India website

Business Insider India has updated its Privacy and Cookie policy. We use cookies to ensure that we give you the better experience on our website. If you continue without changing your settings, we\'ll assume that you are happy to receive all cookies on the Business Insider India website. However, you can change your cookie setting at any time by clicking on our Cookie Policy at any time. You can also see our Privacy Policy.

Close
HomeQuizzoneWhatsappShare Flash Reads
 

Kellogg's Forced To Admit It Will Feed Hungry Children Even If You Don't Tweet About It

Nov 12, 2013, 04:02 IST

Over the weekend, Kellogg's UK division tweeted out this simple message:

Advertisement

Kellogg's

This equation of social media brand promotion with charitable giving was too much for some users' taste:

And in typical fashion, the tweet drew a storm of angry criticism.

Advertisement

Kellogg's went into damage control and replied with the following after deleting the tweet in question:

But why did people get so angry over a promise to help children? Kellogg's, of course, could instead be helping no one. It's possible that it was not so much the promotion, which is actually quite common, but the way in which it was presented.

Kellogg's promotion is just another version of "for every X bought we'll donate one X," an advertising practice that is usually not negatively received. But this type of promotion, when worded wrongly, has a history of going wrong. Earlier this year Australia's SellItOnline had to apologize when it appeared to be trading Facebook likes for bush fire relief.

(Some companies have gotten it right: Last year, for example, Snuggle detergent promised to donate teddy bears to needy children for Facebook shares. Pampers once had a promotion where one child received a vaccine per every bag of diapers purchased. Bank of America donated $1 to Welcome Back Veterans and Wounded Warrior Project for every fan who waved an American flag during "God Bless America" for one game in this past World Series.)

Advertisement

For the record, Kellogg's "Have a Heart" will continue to donate money to "breakfast clubs" across the United Kingdom for every promotional video watch, share, and retweet. And those kids will get meals even if you don't retweet Kellogg's.

You are subscribed to notifications!
Looks like you've blocked notifications!
Next Article