+

Cookies on the Business Insider India website

Business Insider India has updated its Privacy and Cookie policy. We use cookies to ensure that we give you the better experience on our website. If you continue without changing your settings, we\'ll assume that you are happy to receive all cookies on the Business Insider India website. However, you can change your cookie setting at any time by clicking on our Cookie Policy at any time. You can also see our Privacy Policy.

Close
HomeQuizzoneWhatsappShare Flash Reads
 

7 perks fast-food chains are offering as they attempt to win over workers in the war for talent

Jul 28, 2019, 19:20 IST

A McDonald's employee passes an order to a driver at a drive through restaurant in Los AngelesLucy Nicholson/Reuters

Advertisement
  • Fast-food chains like McDonald's, Chipotle, and Taco Bell are desperately trying to hire and retain workers.
  • US unemployment is hovering near its lowest point in decades, hitting 3.7% in June according to government data.
  • Chains are adding new perks to win over workers, such as Shake Shack which is testing a four-day work week and Chipotle's new bonus system.
  • Visit Business Insider's homepage for more stories.

Fast-food chains are desperately seeking workers.

With US unemployment hovering near its lowest point in decades, hitting 3.7% in June according to government data, companies are scrambling to win over employees.

While retailers such as Amazon, Target, and Costco have raised wages, restaurant chains have primarily focused on perks.

Read more: Jeff Bezos called for Amazon's competitors to raise their minimum wage. Here's how retail rivals like Walmart, Target, and Costco stack up on worker pay.

Advertisement

Some perks are more common, such as flexibility in hours and career coaching. Other chains are thinking outside the box, such as Shake Shack, which is testing a four-day work week, and Chipotle, which is adding a new bonus system.

Here are some of the best perks that fast-food chains have rolled out over the past year:

Career coaching from influencers at McDonald's

In October, McDonald's launched a campaign called "Where You Want To Be," which partners a handful of workers with experts, including rapper Yazz the Greatest and dermatologist Meena Singh, to discuss career options. The fast-food chain also launched a service pairing all restaurant employees with free career and academic advising services.

"Everybody wants to feel recognized, everybody wants to feel valued, everybody wants flexibility," Melissa Kersey, McDonald's US' chief people officer, told Business Insider at the time.

Read more: McDonald's adds new perks for employees as fast-food chains battle for workers

Taco Bell offers free meals and hiring parties

Taco Bell only recently started offering free meals to employees.

"It's simple and it's crazy that we didn't have it," Julie Felss Masino, president of Taco Bell North America, told Business Insider.

"You know when you work, we're going to feed you," Masino continued. "That's really been a great benefit that people have been really excited about."

Taco Bell is also known for its hiring parties, which offer free food in a festive atmosphere along with on-site applications and interviews. Masino recalled a story from a New York City hiring party that highlights their power.

"There was a guy walking by to go apply to McDonald's and he saw the hiring party and he stopped in and we hired him," Masino said.

New bonus program for hourly workers at Chipotle

In June, Chipotle announced that it would debut a new quarterly bonus program that allows hourly workers to earn up to an extra month's pay each year. Employees need to meet certain criteria, such as sales, cashflow, and throughput goals, to earn the bonuses.

"At Chipotle, we're not only looking to compete for the industry's best, we're looking to keep the industry's best," Marissa Andrada, Chipotle's chief people officer, said in a statement

"Chipotle is about Cultivating a Better World, building a real community that works together to win together, and this bonus program provides a strategic investment in the people who make up the brand," Andrada continued.

Starbucks subsidizes workers' child care

In October, Starbucks announced it had partnered with Care.com to offer all employees — both corporate and in-store, part-time and full-time — a new range of child and elder care benefits.

Employees have 10 subsidized backup care days a year, with in-home care costing just $1 per hour and in-center backup childcare costing $5 per day. All Starbucks workers will also have access to unlimited senior care planning and a premium membership to Care.com for free.

"This is a need across our country. Working parents today have a kid or kids, and also parents or grandparents," Ron Crawford, vice president of benefits at Starbucks, told Business Insider at the time.

"Stuff happens from time to time where you have a sick kid or a parent that needs a little bit of assistance — and that can be a little bit of a strain on a working family."

Read more: Starbucks is copying companies like Home Depot and Apple as the war for talent heats up

Shake Shack tests a four-day work week

In March, Shake Shack CEO Randy Garutti revealed that the chain had been testing out a four-day work week.

"Here in Las Vegas, in some of our Shacks, we're testing a four-day work week. That's a big thing. Nobody's really been able to figure that out in the restaurant business," Garutti said, according to Bloomberg.

"If we can figure that out on scale, it could be a big opportunity," he said. "We're not promising it yet, but it's something we're having fun trying, and seeing how our leaders like it on a recruiting basis and ongoing retention basis."

Church's Chicken debuts new uniforms

This year, Church's Chicken and its sister brand, Texas Chicken, rolled out new uniforms for employees as part of its brand refresh.

"We have very low turnover, especially when we invest in the restaurants," CEO Joe Christina told Business Insider. "Throughout my career I've always seen when you invest in a restaurant, your employees feel like you're investing in them, which you are."

Christina said that new technology and updated internal practices can help in engaging customers.

"We've looked at a variety of different ways, not only our new uniforms that we'll be rolling out in the restaurants, but also our HR practices in the restaurants on how we communicate to those employees, the managers," Christina said.

"I think it's a combination of an investment in the restaurant with some of the best training out there in the restaurant business on how to keep those employees engaged, happy, and employed," he continued.

Read more: Church's Chicken CEO reveals his turnaround game plan to win back customers and introduce the world to a new version of the iconic chain

Dave & Buster's workers win prizes if they can sell more than coworkers

The Wall Street Journal reports Dave & Buster's workers who sell more menu specials or game cards can earn prizes from the chain.

You are subscribed to notifications!
Looks like you've blocked notifications!
Next Article