Matt McCoy, founder of loop music sharing service Loop Community, writes on Quora that the hard drive in his MacBook Air had broken down in 2008. All of the work for his senior project was on that drive. He asked Apple Store employees if they could recover the old drive and give it back to him, but they said it had already been shipped back to the manufacturer.
So McCoy says he emailed Jobs explaining the situation. The next day, he received a phone call from Palo Alto.
"Hey Matt. This is Steve Jobs. I just wanted to let you know that I got your email and we are going to do everything we can to recover your missing hard drive," the caller said. It showed up at his house four days later.