He took his Mac team on retreats and praised their work.
In the company's early days, after the Apple II was released, Jobs would take his Mac engineers on retreats so that he could get to know them better, according to the book. He gave inspirational speeches to his engineers, saying that the work they were doing was "going to send a giant ripple through the universe."
He helped a complete stranger fix his car.
A designer named Tim Smith would pass by Jobs' house when visiting his girlfriend in Palo Alto. One day, when his car broke down, Jobs' wife Laurene came out and brought him a beer while Jobs tried to fix the car. Smith detailed the interaction on Quora, which Schlender and Tetzeli reference in their book.
He relentlessly stood up for his Mac engineers.
"He was so protective of us," one Mac engineer said, "that whenever we complained about somebody outside the division, it was like unleashing a Doberman."
Engineers loved working for Jobs because he made them feel like artists.
He gave Pixar's John Lasseter deep, life-changing advice.
Lasseter was extremely nervous before Pixar's IPO, according to the book. He told Jobs that he wished Pixar could wait until its second movie. Jobs assured Lasseter that he had no reason to be worried:
"You know, when we make a computer at Apple, what's its life span? The lifespan is about three years. At five years, it's a doorstop. If you do your job right, what you create can last forever."
He invited Brent Schlender's kids over to watch 'Toy Story' before it was released even though no one was supposed to see it.
Schlender writes about an instance in which Jobs invited him and his daughters over to his house. "I've got something cool to show them," Jobs said. Only half of it was finished, and Jobs said even Pixar's board of directors hadn't seen it. He asked Schlender's daughters if they thought "Toy Story" was better than "Pocahontas," and they nodded.
He gave a graduation speech at Stanford that's so memorable people still watch it on YouTube.
Jobs didn't like giving speeches at universities — he had been invited to a lot of them, but only accepted Stanford's invitation, according to the book. That's because he admired the way Stanford was deeply tied to Silicon Valley, and it didn't require him to travel mich. Jobs put a great deal of work into the speech, and revised it multiple times. It now has more than 21 million views on YouTube.
He called an Apple customer that had lost the hard drive in his MacBook Air and returned it.
Matt McCoy, founder of loop music sharing service Loop Community, writes on Quora that the hard drive in his MacBook Air had broken down in 2008. All of the work for his senior project was on that drive. He asked Apple Store employees if they could recover the old drive and give it back to him, but they said it had already been shipped back to the manufacturer.
So McCoy says he emailed Jobs explaining the situation. The next day, he received a phone call from Palo Alto.
"Hey Matt. This is Steve Jobs. I just wanted to let you know that I got your email and we are going to do everything we can to recover your missing hard drive," the caller said. It showed up at his house four days later.