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WHOLE FOODS CEO: We focused on employees at the 'expense of our customers'

Aug 26, 2024, 11:06 IST
Whole Foods/FacebookLife is about to get better for Whole Foods customers.Over the years, critics of Whole Foods sardonically coined the nickname "Whole Paycheck," highlighting the steep prices of its high-end, organic fare.

In the wake of the company's merger with Amazon, it seems Whole Foods CEO John Mackey is ready to improve its relationship with customers.

In a town hall meeting last Friday, the day it was announced that Amazon had bought the organic grocer for $13.7 billion, Whole Foods CEO John Mackey acknowledged that his company had prioritized employees at the expense of customers - a trend that he says will change after the merger.

In response to a question about how Whole Foods' relationship with various stakeholders would change following the marriage to Amazon, Mackey said that the company would evolve to match Amazon's relentless focus on customers.

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Here's Mackey (emphasis ours):

Mackey isn't saying its nearly 90,000 employees are about to take a hit, but he's been very frank that there will be changes. He said at the town hall that they had hired Boston Consulting Group to help Whole Foods trim $300 million in costs.

"I don't want people goin' away, thinkin' that nothin's gonna change around here. 'Cause things are gonna change. There's just no question about that," Mackey said.

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