Vodafone CEO Sunil Sood tells you why your calls get dropped

Ever wondered why your calls made from your Vodafone network drop so much? Vodafone subscribers in Delhi have been hassled with poor voice quality, frequent call drops and bad network coverage over the last few months.

Vodafone CEO Sunil Sood addressed this issue in a press conference on Vodafone's FY14-15 results in Delhi.

He said the hitch is limited to the Delhi circle, and clarified it is only because of the company had to change its operating frequency range. The previous license had expired, and the transition caused the inconvenience. "I cannot close down my network for a day and change the frequency", he said. "It is like changing tyres of a car while it's moving", Sood added. The switch may take a few months. Meanwhile, there's little to make up for the poor service and network congestion subscribers are facing.

Earlier this month Telecom Minister Ravi Shankar Prasad had announced that Vodafone and Aircel are not meeting benchmarks for dropped calls in the Delhi circle. The current rate is less than or equal to 3%.

Drop calls might happen due to technical problems with the telecom company, local environment or specific problems with the phone itself.

The TRAI may soon announce new parameters to improve quality of service for telecom companies. This might help tackle call dropping.

Vodafone in one of the most prominent telecom companies in India with around 184 million subscribers across India.

(Image credit: Economic Times)