Uber's customer support is about to get a lot better
Hailing a ride with Uber is as easy as tapping a button. But getting customer support from the transportation giant has historically been far from easy.
Uber is trying to close that difficulty gap by bring all of its customer support inside the Uber app and moving away from the support@uber.com email system it's relied on since the beginning of the company.
It may not sound like a huge change at first, but the new system is going to mean that your problems with Uber - whether it be improper ride cancellation fees, a lost purse, or an erratic driver - get resolved faster and more efficiently.
The shift away from email-based customer support is also an important step in Uber's evolution from a scrappy San Francisco startup to multi-billion dollar enterprise that facilitates millions of trips per day across 69 countries. Moving away from email is also aimed at improving the customer support experience in countries like China and India, where people rely less on using email every day.
