Uber is spending a fortune on its food delivery business in London
These mistakes don't come cheap for Uber, which is trying to compete with rival operations like Deliveroo and the now bankrupt Take Eat Easy.
Every time UberEATS makes a late delivery it gives the customer £20 off their next transaction. That can add up to be a significant amount when hundreds of customers experiences multiple late deliveries, as Twitter would suggest.
I worked out that I've had over £80 off the eight orders I've made. My UberEATS receipts show I've ordered £109.95 worth of food but paid just £30-£40 for it. My colleague Rob Price thinks he's also had around £80 off.
Uber isn't just giving customers money off for late deliveries. Like many other food delivery companies, it's also giving people £10 credit for every friend they get to sign up to the service with their unique referral code.
For what it's worth, I don't think I've used Deliveroo once since UberEATS arrived. Why would I when I keep getting free credit from UberEATS? It's not like there's a huge amount of difference between the restaurants on each platform.
All this got me wondering how much money UberEATS is currently losing on its London operation. Unsurprisingly, Uber was not willing to share this information. However, UberEATS general manager Alex Czarnecki provided us with the following statement:
Uber has raised $12.5 billion (£9.49 billion) to help it grow and expand worldwide. A considerable chunk of that is now being used to aggressively grow its food company.