Lucy Nicholson/Reuters
In the same way that passengers rate drivers from one to five stars (one star indicates poor service and five stars indicates you were very satisfied with the ride), every Uber customer is likewise assigned a score.
If your score dips too low, you may find it hard to catch a ride - or you could be kicked off the system entirely.
But what are you doing that might inadvertently be lowering your Uber rating? How do you keep your Uber score hovering near a perfect 5.0?
We talked to the people who give you your scores: Uber drivers. They gave us some tips on how to keep your Uber rating up.