A big change has recently come to Uber: tips for drivers.
After a legal settlement in April over certain labor practices,Uber drivers now have the freedom to solicit tips from passengers. (While the company has never strictly prohibited tipping, the company has now made it clear that tips are OK).
Of course, there's no way to tip a driver from within the Uber app. So tip jars and signs are starting to pop up in Uber rides. In some case, they can be pretty creative:
This uber driver doesn't mess around when it comes to tips pic.twitter.com/KG8zAT2AMI
- ramA (@stopasyougo) July 8, 2016
The Gothamist reported that the Independent Drivers Guild, an association of NYC Uber drivers, which Uber agreed to acknowledge as legitimate in May, is pushing to make tipping an option in-app.
If Twitter is any indication though, some riders still don't realize that gratuities are not included in the price of their Uber.
.@Uber tell me about tipping? Always assumed it was included in fare? pic.twitter.com/IWhwYVIUhV
- joanna roffo (@joannaroffo) June 27, 2016
And many seem confused by the tipping jars now surfacing on their rides.
Hey @uber @Uber_Charleston my driver has this note on his dash-- is the tipping policy different in Charleston? pic.twitter.com/89lclaXhu1
- Mark (@CleverReMark) June 20, 2016
Are we suppose to tip?! I thought this wasn't allowed?! @Uber_Canada #confused pic.twitter.com/16y0UkiAku
- Thats Just Me (@Thats_just_moi) July 11, 2016
Are these @uber_LA tip boxes new or not allowed? Should they be? pic.twitter.com/rY8oJN0uvR
- Billy Dec (@BillyDec) June 19, 2016
This is the first time I've seen a tip jar in an @Uber. Is this a new thing? pic.twitter.com/m8bMardSmm
- Sara Sendek (@sarasendek) July 8, 2016
Others have simply ridiculed or seem upset by the notion of tipping their Uber driver.
my uber has a tip jar I'm laughing pic.twitter.com/vVQD9oqoRV
- franki (@frankiii666) June 29, 2016
Our @Uber driver thought it appropriate to put a big sign right in our faces to remind us to rate/tip well. #rude pic.twitter.com/VbYrytJQiz
- Orrin Foster (@OrrinFoster) June 14, 2016
Worrisomely, if enough customers find the tip jars or signs soliticting gratuity too intrusive, they could give their drivers lower ratings. For drivers, that's especially cause for concern. If their rating dips to 4.6 or lower, they may be singled out for additional training or be removed from the platform entirely.
My uber driver has a tip sign?!?! Tf af. pic.twitter.com/QFMoVAMt0V
- Julianni (@Julianaire) May 9, 2016
Spotted inside an @Uber: a tip jar. Do you tip your driver? I've been scolded for it...but feel like I should! pic.twitter.com/1r2qYM8SqP
- Kara Kostanich (@KaraKostanich) May 24, 2016
Some riders even offer that they would rather have the option to tip in-app, calling the makeshift tip jars awkward.
This ruins @Uber for me. If the tip could be left using the app before or after the ride, that would be cool tho. pic.twitter.com/6IN4wTfBzz
- Max Joseph (@maxjoseph) June 30, 2016
@Uber_NYC this is awkward lol. Love you but either make tipping an option or take care of your people #nyc pic.twitter.com/IlYVmnA28c
- Jay Shetty (@jayisready) July 11, 2016
For a company that prides itslef on offering an experience that's "hassle-free", Uber's separate cash tipping system is not ideal.
@uber if you really want tips for your drivers make it seamless like @lyft does. No cash! pic.twitter.com/Uk779IMRIQ
- bobschulte (@bobschulte) July 5, 2016
For now, riders and drivers who would rather give and receive tips in-app can turn to Uber's competitor, Lyft.
Why I love @lyft over @Uber, I can make more than I generate with the help of tips, then cash out same day! pic.twitter.com/vYqvDmrtSb
- matthew fears (@rccwu) July 2, 2016