Lucy Nicholson/Reuters
- Uber and Lyft have made big business out of providing an extremely similar service.
- We spoke to 10 drivers about their experiences on the competing ride-hailing apps.
- Depending on the market, there are major differences in maps, customer service, and the riders themselves, drivers said.
- Visit Business Insider's homepage for more stories.
Uber and Lyft do basically the same thing.
Sure, one is pink and the other is black; one is global while the other is focused only on the US and Canada; and one has plans for flying taxis while the other doesn't. But when it comes to getting from point-A to point-B, there's not much difference.
That's good for drivers, a massive fraction of which drive for both Uber and Lyft (and even for other smaller companies in markets large enough to have competitors like Via).
Most of the time, the experience on the competing apps is roughly the same. But after hundreds if not thousands of rides, drivers start to notice the little differences. In many cases, these vary from market to market.
Business Insider spoke to 10 drivers about their experiences. Here's what they see as the biggest differences between the two largest ride-hailing companies:
