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We’ve all been there: waiting anxiously as your <keyword id="20544300" type="General" weightage="20" keywordseo="food-delivery-app" source="keywords">food delivery app</keyword> teases you with the promise that your order will arrive "in 20 minutes." You watch in despair as the driver appears to be stuck in some alternate universe, making you wonder if your meal is actually taking a detour through a black hole. Worse yet, the order arrives with half your items missing, or, horror of horrors, your curry has decided to bathe the entire delivery bag. And when you try to reach out for some help? You're met with a <keyword id="19896299" type="General" weightage="20" keywordseo="chatbot" source="keywords">chatbot</keyword> that’s more interested in looping you through pre-programmed responses than connecting you with a real human. As usual, redditors are here for your rescue. Very recently, a Reddit user took to a Bengaluru sub to share a “hack” to help those who were struggling with food delivery apps and wanted the “premium experience” without paying more for it. As per the redditor, the key is to choose <keyword id="20635241" type="General" weightage="100" keywordseo="cash-on-delivery" source="keywords">cash on delivery</keyword> while placing your order on <keyword id="19901323" type="General" weightage="20" keywordseo="Zomato" source="keywords" meta.keywordsubtype="org" meta.entityname="Zomato" meta.hostid="261" meta.entityid="Zomato">Zomato</keyword> or <keyword id="19896956" type="General" weightage="20" keywordseo="Swiggy" source="keywords" meta.keywordsubtype="org" meta.entityname="Swiggy" meta.hostid="261" meta.entityid="Swiggy">Swiggy</keyword>. They went on to claim that the app would then prioritise your order over even gold customers. Further, their chatbots are more likely to connect you to a human if the delivery is delayed beyond a point or if there’s any other issue with your order. <div type="Article" hostid="261" msid="112865820" title="The new &amp;quot;Zomato for Enterprise&amp;quot; will directly bill your company for business-related food orders" mstype="2" mssubtype="0"></div>“The user experience remains exactly the same — once the order is delivered you can pay via any UPI app or wallet or saved card through the app but you never again have to worry about being Zomato’s starving hostage,” u/steve7evans <a href="https://www.reddit.com/r/bangalore/s/YokaI9aYfC" id="docs-internal-guid-b04dfa38-7fff-1b3e-b0be-47598d49afdf">wrote</a>. Many users shared their bad experiences with the delivery apps and <keyword id="19925749" type="General" weightage="20" keywordseo="customer-support" source="keywords">customer support</keyword>. While some agreed that they got the order faster than usual after opting for <keyword id="21690601" type="General" weightage="20" keywordseo="cod" source="keywords">COD</keyword>, some felt that the experience is rather subjective. “I'm always able to connect with an agent. And I am always offered a refund generally when I complain. But I only complain in case of a genuine issue. Maybe because I don't abuse their system?” read one of the comments on the thread. However, this hack isn’t about cheating the system or stiffing hard-working delivery partners. The OP clarifies that this is about ensuring that you get the level of service you deserve, minus the unnecessary hassles. <div type="Article" hostid="261" msid="111758782" title="Zomato and Swiggy increase platform fee by 20% – food deliveries to get costlier" mstype="2" mssubtype="0"></div>

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

<ul><li><keyword id="19901323" type="General" weightage="20" keywordseo="Zomato" source="keywords" meta.keywordsubtype="org" meta.entityname="Zomato" meta.hostid="261" meta.entityid="Zomato">Zomato</keyword> has increased the platform fees to ₹10 per order.</li><li>The <keyword id="20299300" type="General" weightage="20" keywordseo="platform-fee" source="keywords">platform fee</keyword> is charged on each order irrespective of the order value or Zomato Gold membership.</li><li>With this, the platform fees has increased by five times within a year.</li></ul> The festive season is here and you are more likely to order food and sweets from apps like Zomato and Swiggy. Anticipating a rise in food orders, Zomato has hiked the platform fee from ₹6 to ₹10 and has renamed it to the “Festive season platform fee”. “This fee helps us pay our bills to keep Zomato running. To maintain services during festive rush, it has increased slightly,” a notification on the Zomato app said. <div type="image" title="Zo" msid="114496613" hostid="261" sizebytes="39238" caption="&amp;lt;p&amp;gt;Festive season platform fee on Zomato&amp;lt;/p&amp;gt;"></div> Zomato introduced platform fees in 2023, which began at ₹2 per order. This was then increased to ₹3 and then to ₹5 in April 2024. In July 2024, the fee was increased to ₹6 per order. Now, the platform fee has been increased to ₹10, marking a five-fold increase in just a year. The platform fee is different from other charges levied on orders such as GST, delivery charges and restaurant charges. Customers are required to pay this charge irrespective of Zomato Gold membership. Zomato recently approved a fundraising of ₹8,500 crore via a qualified institutional placement (QIP). This is aimed at boosting its cash reserves after its recent acquisition of ticketing business from Paytm. <h2>Zomato share price surges</h2>Zomato’s share price increased by 2.3% on Wednesday after the increase in platform fees. The company’s shares were trading at ₹262.25 at 11:50. The company’s share price has increased by over 140% in the past year. SEE ALSO: <a href="https://www.businessinsider.in/tech/news/upi-refund-scam-to-digital-arrest-scam-here-are-most-common-online-scams-in-india/articleshow/114428011.cms">UPI refund to digital arrest scam, here are some online scams you need to be aware of</a> <a href="https://www.businessinsider.in/personal-finance/news/best-credit-cards-for-online-shopping-in-india/articleshow/114354358.cms">Best credit cards for online shopping this festive season</a> <a href="https://www.businessinsider.in/business/auto/news/the-ola-electric-saga-are-surge-in-complaints-and-declining-market-share-a-wake-up-call-for-bhavish-aggarwal/articleshow/114120828.cms">The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?</a>

Diwali gift from Zomato – Platform fee increased to ₹10 ahead of the festive season

<ul><li>The share price of <keyword id="830092" type="General" weightage="20" keywordseo="zomato" source="Orion">Zomato</keyword> dipped 1% on Tuesday morning.</li><li>The development comes after <keyword id="830092" type="General" weightage="20" keywordseo="zomato" source="Orion">Zomato</keyword> announced its decision to enter 10-minute delivery.</li><li>Zomato’s 10-minute delivery will be launched in Gurgaon next month.</li></ul>While netizens discuss the pros and cons of Zomato’s latest decision to enter 10-minute delivery service, the stock market has not shown any strong reaction to it. The share price of Zomato dipped 1% on Tuesday morning trade, a few hours after the company made the official announcement. The company’s shares were trading at ₹79.60 at 9:53 a.m., on March 22. This is very close to Zomato’s issue price of ₹76 at which initial public offering (IPO) investors bought the shares. Zomato currently sits at a market capitalisation of ₹62,660 crore ($8 billion, at current conversion rate), which is almost half of the $15 billion market capitalisation the company reached in November 2021. Rival Swiggy is <a href="https://www.businessinsider.in/business/ecommerce/news/swiggys-raises-700-million-led-by-invesco-to-double-down-on-quick-commerce-valuation-crosses-10-billion/articleshow/89091911.cms">valued more than Zomato</a> ever since it raised $700 million from private investors in January 2021, at a valuation of $10.7 billion. Swiggy plans to invest this capital in order to further enhance its 10-minute delivery and groceries delivery vertical InstaMart. Zomato’s 10-minute delivery will be launched in Gurgaon next month. The company has announced that the quick delivery service will rely on a dense network of “finishing counters”, which will be located in near high-demand customer neighbourhoods. The food delivery app has noted that it will ensure that the food is “sterile, fresh and hot at the time it is picked by the delivery partner” by using “sophisticated dish-level demand prediction algorithms and future-ready in-stations robotics". The development comes only a few days after Zomato acquired robotics startup Mukunda. Deepinder Goyal, founder and chief executive officer of Zomato, noted that sorting restaurants by fastest delivery time is one of the most used features on the app. He had a feeling that “30-minute average delivery time by Zomato is too slow, and will soon have to become obsolete… If we don't make it obsolete, someone else will.” SEE ALSO <a class="tout-title-link" href="https://www.businessinsider.in/india/news/petrol-and-diesel-prices-hiked-after-more-than-four-months-lpg-price-goes-up-by-50-in-delhi-and-mumbai/articleshow/90366409.cms" style="">Petrol and diesel prices hiked after more than four months, LPG price goes up by ₹50 in Delhi and Mumbai</a> <a href="https://www.businessinsider.in/stock-market/news/wipro-sun-pharma-zomato-and-other-hot-stocks-on-march-22/slidelist/90365793.cms" data-type="tilCustomLink" style="">Wipro, Sun Pharma, Zomato and other hot stocks on March 22</a> <a href="https://www.businessinsider.in/politics/world/news/pro-kremlin-tabloid-reports-that-nearly-10000-russian-troops-have-been-killed-in-ukraine/articleshow/90362722.cms" data-type="tilCustomLink" style="">Pro-Kremlin tabloid reports that nearly 10,000 Russian troops have been killed in Ukraine</a>

Zomato's 10-minute delivery fails to cheer stock market investors

<ul class="summary-list"><li>Ordering <a target="_blank" class="" href="https://www.businessinsider.com/the-delivery-reckoning-is-here-doordash-uber-instacart-gig-work-2024-7">food for delivery</a> can cost twice as much as dining in.</li><li>Some diners say it's enough to make them go get food themselves and save money.</li></ul>The price gap between getting your food yourself at a restaurant and having <a target="_blank" class="" href="https://www.businessinsider.com/how-delivery-driver-gets-big-tips-declines-orders-wealthy-areas-2023-4">dinner delivered</a> has become huge. That's forcing some people to cut back.Others say it's worth the extra cost.Ravi Wadan, a personal finance content creator in Seattle, posted a video on TikTok in February showing the cost of ordering a porchetta sandwich from a local deli through <a target="_blank" class="" href="https://www.businessinsider.com/drive-for-uber-eats-after-layoff-would-not-recommend-2024-7">Uber Eats</a>.The sandwich alone cost $19 through the Uber Eats app, according to the video — a $3 premium compared to what the deli itself charges. But with a service fee, taxes, and a separate fee that Uber Eats added in response to <a target="_blank" class="" href="https://www.businessinsider.com/seattle-gig-worker-new-law-advocate-instacart-job-deactivation-2024-2">Seattle's law on gig worker pay</a>, the cost of the sandwich comes to just over $34. A tip would raise the price even more, he told Business Insider in an interview. Instead of paying twice as much for delivery, Wadan said he now walks the four blocks to the deli to get the sandwich himself. "What's the cost-benefit analysis here? Is it worth me spending 10 minutes walking down the street and saving 20 bucks?" he said. "For me, it is."An Uber spokesperson said that the company operates "a dynamic marketplace" and that the fees on Wadan's order are "not representative of the national average."Uber tries to provide "selection, reliability, and value," the spokesperson said. "Everyone wants to know that when they open the Uber Eats app, they'll find what they're looking for and trust it will be delivered in a timely fashion at a price that works for them."There have been plenty of signs lately suggesting that many low- and middle-income diners are pulling back on spending. Fast-food chains like <a target="_blank" class="" href="https://www.businessinsider.com/restaurants-are-competing-to-offer-the-cheapest-meals-2024-5">McDonald's and Taco Bell</a> are offering revamped value options, hoping to lure in diners on a budget.Many diners are even driving themselves to <a target="_blank" class="" href="https://www.businessinsider.com/dominos-customers-increasingly-picking-up-pizzas-amid-high-delivery-costs-2024-7">Domino's to pick up their own pizzas</a> to save money on delivery costs, the company's CEO told BI in July.The premium that diners pay to have their food delivered can be hefty. A study from FinanceBuzz in January found that orders from <a target="_blank" class="" href="https://www.businessinsider.com/doordash-postmates-food-delivery-costs-twice-as-much-as-pickup-2024-1">McDonald's and Chick-fil-A can cost twice as much</a> through delivery services like DoorDash and Postmates as they would at the restaurant, for instance.That might make delivery seem like an obvious place for consumers to cut back their spending these days.But the delivery companies say that's not actually happening.Both DoorDash and Uber reported earnings this summer that surpassed analysts' expectations — and showed that lots of <a target="_blank" class="" href="https://www.businessinsider.com/why-doordash-instacart-still-delivering-lots-as-consumers-pull-back-2024-8">people are still willing to pay for delivery</a>, even if they're being more thrifty in other areas."We're seeing really strong demand on the consumer side," DoorDash CEO Tony Xu said on the company's earnings call in August. "We're not actually seeing some of the challenges that you may be hearing about or reading about in other headlines."DoorDash customers have continued ordering food — and, increasingly, groceries and other products — from the service, Xu said. Both DoorDash and Uber Eats have also seen growth in their subscription programs, which come with a monthly fee but offer discounts on individual orders, among <a target="_blank" class="" href="https://ir.doordash.com/news/news-details/2024/DoorDash-Partners-with-Max-to-Introduce-First-Ever-Streaming-Benefit-for-DashPass-Members-in-the-U.S/default.aspx">other benefits</a>."By any objective measure, we have not seen a consumer pullback, either broadly or in our own results," a DoorDash spokesperson told BI. "Consumers across very different economic environments are willing to pay for what they value, and we've improved our platform to serve more use cases, to get those things to you at a lower cost, and to make sure you get what you want when you want it."Uber, meanwhile, hasn't seen its customers stop using the platform for delivery or rideshare, CEO Dara Khosrowshahi said during the company's earnings call last month. Uber's clientele skews more affluent, he said, though the company hasn't even seen a drop-off with lower-income customers."It's clear that delivery is much more habitual than many assumed," Khosrowshahi said.Even Wadan, the content creator who posted on TikTok, said he still uses delivery sometimes. He and his wife still have Thai food delivered, for instance, when they have friends over in the evenings and don't want to interrupt socializing with a trip to pick up dinner."There are certain instances where we just order the food because it's convenient and it just makes sense," he said.Do you work for a gig delivery service and have a story idea to share? Reach out to this reporter at <a target="_blank" href="mailto:abitter@businessinsider.com">abitter@businessinsider.com</a>

Ordering delivery has gotten wildly expensive

New Delhi, After an entrepreneur complained in a LinkedIn post that a <keyword id="830092" type="General" weightage="100" keywordseo="zomato" source="Orion">Zomato</keyword> delivery agent advised him to cheat the company by paying some money directly to him and enjoy the food, the company's Founder and CEO <keyword id="476451" type="General" weightage="50" keywordseo="deepinder-goyal" source="Orion">Deepinder Goyal</keyword> said he is "aware" of this fraud and is "working to plug the loopholes". Vinay Sati posted that a Zomato delivery agent suggested that from next time, pay him Rs 200 or Rs 300 and enjoy food worth Rs 1,000. "Aap bas mujhe 200rs, 300rs de dena or 1000rs ke khane ke maje lena," Sati quoted the agent as saying in the post. The agent allegedly told him that "I will show it to Zomato that you have not taken the food but will also give you the food you ordered". "I got goosebumps hearing what scam is happening with Zomato," posted Sati. He ordered some Burger King burgers from Zomato and made the online payment. "And as soon as the delivery boy came after 30-40 minutes, he told me that sir, don't pay online next time," said the entrepreneur. "He said that next time when you will order food worth 700-800rs through COD (cash on delivery) you only have to pay Rs 200 for that." Sati said: "Deepinder Goyal ji, now don't say that you don't even know that this is happening?" Goyal replied: "Aware of this and working to plug the loopholes". SEE ALSO: <a href="https://www.businessinsider.in/business/news/zomato-bharatpe-nykaa-and-more-the-revolving-door-for-top-execs-at-new-age-companies/articleshow/96728402.cms">Zomato, BharatPe, Nykaa and more: the revolving door for top execs at new age companies</a> <a href="https://www.businessinsider.in/business/news/swiggys-losses-jump-2x-to-3629-crore-in-fy22-layoffs-coming/articleshow/96682420.cms">Swiggy's losses jump 2X to ₹3,629 crore in FY22, layoffs coming</a> <a href="https://www.businessinsider.in/india/news/delivery-agents-cab-drivers-on-ride-hailing-apps-not-making-sustainable-living-wage-says-fairwork-india-report/articleshow/96572900.cms">Delivery agents, cab drivers on ride-hailing apps not making sustainable living wage, says Fairwork India report</a>

Zomato CEO says aware of fraud at delivery agents' end, fixing it

Online food delivery platform <keyword id="6358977" type="General" weightage="20" keywordseo="swiggy" source="Orion">Swiggy</keyword> has started charging all users a "platform fee" of Rs 2 per food order, irrespective of the cart value. The company told IANS that the additional charges are being levied only on food orders on the main platform and does not apply on Instamart users. "The platform fee is a nominal flat fee charged on food orders. This fee helps us operate and improve our platform and enhance app features to deliver a seamless app experience," a Swiggy spokesperson said in a statement. The platform fee is over and above the convenience and handling fees for food delivery. As last reported, Swiggy claimed to have processed over 1.5-2 million orders through the day. People in Hyderabad ordered a whopping 10 lakh biryanis and 4 lakh plates of haleem on leading food-delivery platform Swiggy during the holy month of Ramzan. In March, the online food delivery platform said it delivered 33 million plates of idlis in the last 12 months, indicating the immense popularity of this dish among customers. Bengaluru, Hyderabad, and Chennai were the top three cities where idlis were ordered the most. The company, on average, has over 2.5 lakh restaurant partners enabled on its platform, and typically onboards about 10,000 restaurants every month. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/news/ultratech-cements-q4-net-profit-falls-32-to-1666-crore-declares-dividend/articleshow/99848912.cms">UltraTech Cement’s Q4 net profit falls 32% to ₹1,666 crore, declares dividend</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/careers/news/non-tech-companies-are-actively-recruiting-tech-talent-with-over-one-million-jobs/articleshow/99816472.cms">Over a million jobs await techies &amp; it’s not tech cos that are hiring them</a>

You Searched For "zomato 10 minute food delivery" and got 6 results

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

BI India Bureau

Diwali gift from Zomato – Platform fee increased to ₹10 ahead of the festive season

Sourabh Jain

Zomato's 10-minute delivery fails to cheer stock market investors

Kritti Bhalla

Ordering delivery has gotten wildly expensive

Alex Bitter

Zomato CEO says aware of fraud at delivery agents' end, fixing it

IANS

Swiggy begins charging Rs 2 'platform fee' per food order from users

IANS

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