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<ul><li><keyword id="12343398" type="General" weightage="20" keywordseo="zoho-lens" source="Orion">Zoho Lens</keyword> will leverage augmented reality to enable technicians to offer technical support to their customers remotely.</li><li><keyword id="265415" type="General" weightage="20" keywordseo="zoho" source="Orion">Zoho</keyword> Lens converts your mobile phone to act as remote eyes according to <keyword id="4808228" type="General" weightage="20" keywordseo="zoho-one" source="Orion">Zoho One</keyword>’s marketing head Hariharan Muralimanohar.</li><li>Zoho has also launched Zoho Commerce to enable retailers to set up their online shops and provide them with necessary tools.</li></ul>All this while you must have heard about your nearest kirana store coming online, but did anyone check with the nearest technician what he has been up to? Well soon there will be similar development happening on this front as well. You don’t need to wait for hours to get your internet or your car or your microwave oven fixed. Now you can do it all by yourself within a couple of minutes. Software-as-a-service (SaaS) company Zoho Corp has rolled out its latest smart remote assistant app called Zoho Lens to help you with it. The app — which mixes smart lens with video calling feature — will allow even your nearest technicians to set up stores online and assist you as you take on this new challenge. <cmsannotation type="cmsannotation" annotationid="So how does this work?" text="So how does this work?">So how does this work?</cmsannotation> The company’s latest Zoho Lens app will leverage augmented reality (AR) to help technicians impart their technical know-how to the customer over a video call. Zoho Lens will give a “comprehensive view” of a customer's technical issues, the company says. A technician can simply invite the customer to a virtual session, exactly like how a video chat would work. The customer just needs to show the troubled device through their smartphone or smart glasses camera. “So what Zoho Lens does is, it can convert your mobile phone to act as remote eyes,” highlights Hariharan Muralimanohar, head of marketing at Zoho One, one of Zoho’s product suite. <a href="https://youtu.be/qrZGSfoqLIc"> <div type="Youtube" id="qrZGSfoqLIc" title="Zoho Lens - Augmented Reality Remote Assistance Software - Product Overview" thumbUrl="https://i.ytimg.com/vi/qrZGSfoqLIc/mqdefault.jpg"></div></a> <cmsannotation type="cmsannotation" annotationid="But why not simply video call a technician?" text="But why not simply video call a technician?">But why not simply video call a technician?</cmsannotation> At the core of it, Zoho Lens is a video calling feature with a technician who will help you repair your own devices. But the technicians can also take a screenshot and freeze the camera screen to have a better estimate of the issue, while interacting on voice over or text chat. The technician will also be able to add an extra layer of annotation tools into the live video stream to help the customer identify the issues on their devices. This will help the technician to analyse a particular issue and help the customer even further. <div type="image" title="Zoho adds features that can turn a video call into remote assistance for repairing cars, appliances and more" msid="87136112" hostid="261" caption="&amp;lt;p&amp;gt;Screengrab of Zoho Lens&amp;lt;/p&amp;gt;"></div> “You call a technician and they ask you what the problem is, so you can take your phone and point the camera at the problem area. [With the help of Zoho Lens], the technician is able to get a clearer view of what is really going on and he can then annotate on top of the app and tell you how it can be solved” Muralimanohar added. “This [Zoho Lens] is helping a technician to still do his job without being able to be in person, which is a situation that we are all facing now,” he added. <cmsannotation type="cmsannotation" annotationid="Who can use it?" text="Who can use it?">Who can use it?</cmsannotation> The enterprise tech startup claims that this latest feature can help individuals solve technical issues like car repairs, appliance repair, fixing an unstable internet connection and more. The Zoho Lens feature can be used by several industries including healthcare, maintenance and repair, customer service, insurance, manufacturing, construction and more. A standard one month subscription of Zoho Lens costs ₹720 per technician per month, where as a professional one would come up to ₹960. Besides this, Zoho has also launched Zoho Commerce to enable retailers to set up their online shops and provide them with tools to construct websites, accept orders, track inventory and more. This offering will allow 100 product businesses to set up online stores in three weeks. SEE ALSO <a href="https://www.businessinsider.in/tech/news/apple-macbook-pro-and-airpods-3-launched-indian-pricing-features-and-everything-you-need-to-know/articleshow/87128713.cms">Apple MacBook Pro and AirPods 3 launched – Indian pricing, features and everything you need to know</a> <a href="https://www.businessinsider.in/stock-market/news/irctc-crosses-1-lakh-crore-in-market-cap-for-the-first-time/articleshow/87128390.cms">IRCTC crosses ₹1 lakh crore in market cap for the first time as investors adore its monopoly</a> <a href="https://www.businessinsider.in/retail/news/dmart-is-continuing-to-do-what-it-knows-best-but-the-street-wants-more/articleshow/87113806.cms">DMart is continuing to do what it knows best but the street wants more</a>

Zoho adds features that can turn a video call into remote assistance for repairing cars, appliances and more

<ul><li><keyword id="265415" type="General" weightage="20" keywordseo="zoho" source="Orion">Zoho</keyword> is building on top of the technology it has created over the last 25 years, which has allowed it to launch products faster. s.</li><li>Other companies are acquiring technologies, which is a big issue these days, says Zoho.</li><li>Zoho entered edtech with <keyword id="12636762" type="General" weightage="20" keywordseo="trainercentral" source="Orion">TrainerCentral</keyword>, which is being pegged as a rival to “Coursera” and “Udemy”.</li><li>The company now has over 50 apps across every major business category — sales, marketing, customer support, accounting and more.</li></ul>Sridhar Vembu-led software-as-a-service (SaaS) company Zoho has launched over ten new products and services in the past eleven months. They promise to not only serve their usual enterprise clients, but also move into new verticals to serve an entirely new set of customers — from teachers to carpenters to small store owners and more. But if you dig beneath the surface, Zoho has got most of its job done already. The company is building on top of the technology and adding features to products it has created over the last 25 years of its existence, which has allowed Zoho to enter new verticals with the speed of light. “Zoho has spent the last two decades building a strong technology stack that extends from the infrastructure layer to the experience layer. All of Zoho's over 50 business applications are built on this stack, along with a common data model, Praval Singh, vice president of marketing and customer experience at Zoho Corp, told Business Insider. He noted that by working on products for almost every business need, Zoho has acquired the skill-set and know-how to work on adjacent areas too. The company started working on an audio-video (AV) framework a decade ago and the same framework is being used for several <keyword id="12343402" type="General" weightage="20" keywordseo="zoho-products" source="Orion">Zoho products</keyword> and offerings. <table style="border-width: initial; border-style: none; table-layout: fixed; width: 468pt;" class="redcator-table-advance"></colgroup><tbody><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Product/Service </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">What does it do? </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Base technology </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Zoho Meeting </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Video calling facility </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Audio-Visual technology </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">TrainerCentral </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Education infrastructure to enable teachers to teach online </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Audio-Visual technology </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Zoho Lens </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Smart remote assistant app, which allows technicians to set up online stores </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Audio-Visual technology </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Zoho BackToWork </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Workplace readiness solution </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Low-code platform Zoho Creator </td></tr></tbody><tbody></tbody><tbody></tbody></table> Zoho’s argument is that it has built its own technology stack and while most other tech startups and businesses have built their offering through acquisition, it is a “growing problem in the industry.” These already-developed audio-visual, artificial intelligence and machine learning technologies make it easier for Zoho to build new products and enter newer segments much faster. For example, adding a layer of augmented reality and analytics ⁠to these allow it to offer remote assistance. “The common framework also makes us agile. A new product that we start to work on can immediately use our existing micro-services (such as single sign-on) instead of having to reinvent the wheel,” Singh said, adding that Zoho’s leadership has been with the company for over a decade. The company now has over 50 apps across every major business category — sales, marketing, customer support, accounting and more. The company claims to have 70 million users across 500,000 companies. Singh also mentioned that Zoho’s artificial intelligence (AI) technology such as natural language processing (NPL) gets adopted across products across these different brands of Zoho. Zoho also launched <a href="https://www.businessinsider.in/business/news/zoho-adds-features-that-can-turn-a-video-call-into-remote-assistance-for-repairing-cars-appliances-and-more/articleshow/87134428.cms">Zoho Commerce in 2019</a> to enable retailers to set up their online shops and provide them with tools to construct websites, accept orders, track inventory and more. This offering will allow 100 product businesses to set up online stores in three weeks. The offering too has similar features like Zoho Lens and TrainerCentral. Zoho’s latest offering is an attempt to take on <keyword id="1017386" type="General" weightage="20" keywordseo="coursera" source="Orion">Coursera</keyword> and <keyword id="2240844" type="General" weightage="20" keywordseo="udemy" source="Orion">Udemy</keyword> Zoho entered the online learning space with the launch of its latest business vertical TrainerCentral last week. It offers digital platforms to allow individual teachers, solopreneurs and experts in a particular field to offer training online. TrainerCentral — which will be a sister to Zoho’s other brands ManageEngine, Zoho and Qntrl — offers tools like website builder, business administration console, dedicated learner portal, payments gateway, online conferencing and analytics for the trainers. Aarthi Elizabeth, chief brand evangelist of TrainerCentral at Zoho, told Business Insider that Trainer Central is seen as a rival to “Coursera and Udemy” — which enables individuals and universities to offer their courses online. Coursera and Udemy have an entire catalogue of courses being offered online. Meanwhile, Zoho’s TrainerCentral offers a link to trainers who would like to hold live online sessions or classes with their students or customers. Zoho does not have any content ownership, nor any control on the courses being offered to the customers. It simply rents its software for trainers to train online, at a subscription fee of up to ₹3,000 per month. <table style="border-width: initial; border-style: none; table-layout: fixed; width: 468pt;" class="redcator-table-advance"></colgroup><tbody><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Companies </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Market cap, as on December 7 </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">User base </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Udemy </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">$2.83 billion </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Over 35 million </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Coursera </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">$3.85 billion </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Over 77 million </td></tr></tbody><tbody></tbody><tbody></tbody></table>Source: NASDAQ, Media reports The platform has plans to soon integrate with Zoho CRM (customer relationship management) to help trainers engage with leads better and convert customers faster. “Zoho was already in the learning infrastructure space with ShowTime, which was a platform to host live virtual training sessions, webinars and web conferences, therefore already having an established community of trainers and learners, which is an advantage as they do not have to develop a user base from scratch. They are offering this same community a more advanced platform to grow their businesses and to learn better,” investment firm Blacksoil’s founder and chief executive Ankur Bansal told Business Insider. Correction: A previous version of the story has been corrected to reflect Zoho’s point of view. The launch date of Zoho Commerce has been corrected to 2019 and changes have been made to show that TrainerCentral is not just a B2B product. SEE ALSO <a href="https://www.businessinsider.in/stock-market/news/ril-tata-motors-hcl-tech-and-pnb-among-top-stocks-to-watch-out-for-on-december-7/slidelist/88135183.cms" data-type="tilCustomLink">RIL, Tata Motors, HCL Tech and PNB among top stocks to watch out for on December 7</a> <a href="https://www.businessinsider.in/tech/apps/news/whatsapp-now-lets-you-turn-on-disappearing-messages-for-all-chats/articleshow/88136344.cms" data-type="tilCustomLink">WhatsApp now lets you turn on disappearing messages for all chats — here’s how to enable it</a> <a href="https://www.businessinsider.in/stock-market/news/how-to-check-star-health-and-allied-insurance-ipo-allotment-online/articleshow/88132939.cms" data-type="tilCustomLink">Star Health and Allied Insurance IPO — Here is how to check your allotment status, GMP at a discount</a>

Zoho is selling its video calling app in as many ways as possible

Tech company <keyword id="830107" type="General" weightage="50" keywordseo="zoho-corporation" source="Orion">Zoho Corporation</keyword> said on Wednesday that it has invested Rs 20 crore in <keyword id="6023606" type="General" weightage="100" keywordseo="genrobotics" source="Orion">Genrobotics</keyword>, an Indian startup building robotics and AI-powered solutions for social issues such as hazardous working conditions. Chennai-headquartered Zoho said that the investment will assist Genrobotics in its mission to eradicate manual scavenging in India and provide safety and dignity to workers in the sanitation and oil and gas industries. Genrobotics offers '<keyword id="6131529" type="General" weightage="80" keywordseo="bandicoot" source="Orion">Bandicoot</keyword>' robot, the world's first robotic scavenger, which helps clean confined spaces such as sewers manholes, sewer wells, storm water manholes, oily water sewers (OWS) and storm water sewers (SWS) in refineries. Prime Minister <keyword id="6354477" type="General" weightage="50" keywordseo="narendra-modi" source="Orion">Narendra Modi</keyword> had launched 'Bandicoot' in 2018. "Building such technological competencies and critical know-how locally can help foster sustainable growth across key sectors, like industrial manufacturing, healthcare, and energy, in turn making the country economically stronger and self-reliant," said <keyword id="191862" type="General" weightage="50" keywordseo="sridhar-vembu" source="Orion">Sridhar Vembu</keyword>, CEO and co-founder of Zoho Corp. Currently, smart cities, <keyword id="6374279" type="General" weightage="50" keywordseo="urban-local-bodies" source="Orion">Urban Local Bodies</keyword> (ULBs), refineries, multinational companies, townships and housing colonies across 14 states are leveraging Bandicoot robots, thereby eliminating the need for human entry into manholes. Genrobotics recently ventured into healthcare and launched a robot-assisted gait training solution called 'G Gaiter' to aid the recovery of people with paraplegia through improved rehabilitation experiences. "Bandicoot, which combines the use of human intelligence and <keyword id="107950" type="General" weightage="50" keywordseo="artificial-intelligence" source="Orion">Artificial Intelligence</keyword>, is transforming the sanitation and oil and gas industries by offering a viable alternative to the dangerous practice of manual cleaning," said <keyword id="14022379" type="General" weightage="50" keywordseo="vimal-govind-mk" source="Orion">Vimal Govind MK</keyword>, CEO and co-founder of Genrobotics. Bandicoot robots are designed to mimic human movements with the help of AI. They use their legs, various sensors and cameras to enter manholes, move around and gain stability in different terrains. The multi-purpose robotic arm can perform actions such as shovelling, grabbing, picking and water-jet positioning necessary for various types of cleaning. It is equipped with a sensor to detect poisonous gases and specially-designed four-IP68 night vision cameras that provide visuals of the confined space through the user interface located safely above the manhole, enabling sanitation workers to do their jobs safely and efficiently. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/india/news/if-you-place-an-order-youre-accepting-the-service-charge-restaurant-body-says/articleshow/91779455.cms">If you place an order, you’re accepting the service charge, restaurant body says</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/auto/news/tata-avinya-renders-reveal-the-expected-design-of-the-concept-electric-car/articleshow/91765348.cms">Tata Avinya renders reveal the expected design of the concept electric car</a>

Tech company Zoho Corporation invests ₹20 crore in 'Genrobotics', aims to solve social issues

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Zoho adds features that can turn a video call into remote assistance for repairing cars, appliances and more

Kritti Bhalla

Zoho is selling its video calling app in as many ways as possible

Kritti Bhalla

Tech company Zoho Corporation invests ₹20 crore in 'Genrobotics', aims to solve social issues

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