You Searched For "zendesk" and got 19 results
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1 min read
Zendesk lays off 320 employees; 8% of workforce
Software-as-a-service (SaaS) platform Zendesk has announced to lay off 8 per cent of its workforce,…
3 mins read
What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey
Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…
1 min read
Companies discussing labour shortage up by 28% in 2022: Report
The number of companies mentioning labour shortage in their quarterly earnings filings globally inc…
3 mins read
Omni-channel personalization is the future of marketing: The onset of a new era
Capturing, engaging, and delivering a consistent experience across all channels is crucial for most…
3 mins read
US-listed Zendesk is betting big on India in spite of competition from homegrown Zoho, Freshworks
Zendesk, which has also partnered with WhatsApp for business, also launched two new products glo…
1 min read
Morgan Stanley just invested millions in Samanage, a North Carolina-based Zendesk and ServiceNow competitor
On Thursday, Samanage announced its series D funding led by Morgan Stanley Expansion Capital, the l…
Rosalie Chan
3 mins read
Here's how Zoho's Sridhar Vembu built a world-class software product from a tiny village in India
Made in rural India, made for the world.
3 mins read
The CEO of $9.6 billion ZenDesk explains its acquisition of Smooch and how buying startups fits in with his plan to hit billions in revenue
The latest target is Smooch, a Montreal-based startup with a product lets customer service teams se…
Becky Peterson
2 mins read
Co-founder of Freshdesk reveals why it is lonely at the top
He said that bootstrapping was not a viable option for them in the early days. “When we were approa…
2 mins read
Zendesk can now predict who's likely to stop using your service before you do
Zendesk is one of the many business software makers that are making a strong push towards predictiv…
Eugene Kim
1 min read
We Visited Zendesk's Sleek New Office, Where Reception Doubles As A Bar
The whole building was recently renovated to fit the Danish modern aesthetic of the company's CEO, …
Sam Colt
2 mins read
Zendesk Has A New Free App That Can Solve All The Problems With Alias Emails
You can set up multiple accounts to forward all your team's alias emails into this single app. With…
Eugene Kim
2 mins read
Zendesk Isn't Afraid To Take A Cloud Company Public, Prices Its IPO
This could be a risky time to go public as investors attitude toward cloud stocks has softened. At …
2 mins read
Startup Zendesk Sets An Example For The Tech Industry And Appoints Three Women To Its Board Before IPO
We do need to point out that the "women in tech" shortage isn't about women working for tech compan…
8 mins read
Twitter's last day in San Francisco
San Francisco gave X a massive tax break to stay put. What went wrong?
Adam Rogers
5 mins read
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …
Lindsay Dodgson
1 min read
Toyota reports highest-ever monthly sales in May at 20,410 units
Toyota Kirloskar Motor on Thursday said its total sales surged two-fold to 20,410 units in May, its…
PTI
2 mins read
How AI service startup Aisera is helping companies embrace machine learning to automate tasks
Aisera, which uses machine learning and natural language processing, enabled employees at companies…
Emilia David
2 mins read
FTX's bankruptcy caps off a brutal period for the tech industry, which laid off more than 20,000 people in the last 2 weeks alone
FTX's multi-billion dollar implosion caps off a particularly brutal period for tech, which saw mass…