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US-listed Zendesk is betting big on India in spite of competition from homegrown Zoho, Freshworks

Zendesk, which has also partnered with WhatsApp for business, also launched two new products glo…

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1 min read

Zendesk lays off 320 employees; 8% of workforce

Software-as-a-service (SaaS) platform Zendesk has announced to lay off 8 per cent of its workforce,…

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The CEO of $9.6 billion ZenDesk explains its acquisition of Smooch and how buying startups fits in with his plan to hit billions in revenue

The latest target is Smooch, a Montreal-based startup with a product lets customer service teams se…

Becky Peterson   


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Zendesk can now predict who's likely to stop using your service before you do

Zendesk is one of the many business software makers that are making a strong push towards predictiv…

Eugene Kim   


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Zendesk Has A New Free App That Can Solve All The Problems With Alias Emails

You can set up multiple accounts to forward all your team's alias emails into this single app. With…

Eugene Kim   


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In A Terrible Year For Tech IPOs, One Cloud Company Is Off To An Amazing Start

Zendesk has also steadied the IPO waters after slides following the notable debuts of 'Candy Crush…

Myles Udland   


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Zendesk Isn't Afraid To Take A Cloud Company Public, Prices Its IPO

This could be a risky time to go public as investors attitude toward cloud stocks has softened. At …

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How This CEO Was Able To Take His Company Public When Everybody Else Was Panicking

That's because early this year was a terrible time for subscription-based software companies, or so…

Eugene Kim   


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Why Tech Companies Have To Pay More Attention To Customers These Days

Zendesk's numbers show its customer service software is definitely filling the need of many compani…

Eugene Kim   


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This $1.7 billion tech company doesn't do free lunches - here's where the CEO tells employees to eat

"We wanted our people to get out of the office and support the little ground-floor retail businesse…

Eugene Kim   


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Morgan Stanley just invested millions in Samanage, a North Carolina-based Zendesk and ServiceNow competitor

On Thursday, Samanage announced its series D funding led by Morgan Stanley Expansion Capital, the l…

Rosalie Chan   


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The Man Who Turned A 'Boring' Idea Into A $1.7 Billion Company Explains The Secret To Success

For example, he says the old FTP file sharing platform doesn't sound all that fun, but Dropbox and …

Eugene Kim   


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We Visited Zendesk's Sleek New Office, Where Reception Doubles As A Bar

The whole building was recently renovated to fit the Danish modern aesthetic of the company's CEO, …

Sam Colt   


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Companies discussing labour shortage up by 28% in 2022: Report

The number of companies mentioning labour shortage in their quarterly earnings filings globally inc…

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Startup Zendesk Sets An Example For The Tech Industry And Appoints Three Women To Its Board Before IPO

We do need to point out that the "women in tech" shortage isn't about women working for tech compan…

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Slack hits another big milestone, proving its massive $2.8 billion valuation

Underwood's hiring also underscores Slack's move towards a more robust product that can cater to mu…

Eugene Kim   


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Facebook gave partners only 2 months to ready their Messenger apps

Facebook and its developers have sometimes been at odds. For instance, game maker Zynga had figured…

Matt Weinberger   


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Fresh Off A Successful IPO, MobileIron CEO Says Investors Are Getting Pickier About Enterprise Stocks

MobileIron followed an even more spectacular IPO last week by computer network hardware maker Arist…