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Hybrid work model is here to stay. What began as a response to the pandemic is fast becoming table stakes for life beyond it. With survey after survey bearing out the resounding preference for hybrid work among organisations as well as employees, leaders are actively weaving it into their future of work strategies to realise sustainable, scalable, and resilient organisations. Here are five tips for ensuring a seamless transition to hybrid working. Double down on digital infrastructure and IT Security An increasingly distributed and digital workforce is exposing organisations to a growing volume, velocity, and variety of vulnerabilities. It is imperative for information technologies (IT) organisations to continually evaluate their ability to secure, monitor, track and insulate sensitive organisational data and assets across gateways. This calls for investments in multi-layered security solutions that allow end-to-end protection while providing a comprehensive view of network traffic and unauthorised network intrusions before it is too late. Use data to drive decisions If you cannot manage by walking around, then you need to manage by data. In distributed work environments, organisations must tap into the full potential of data analytics to make informed decisions. This involves moving beyond data aggregation to data translation and ultimately real-time, predictive decision-making. A good starting point could be establishing a robust data governance framework and investing in workbenches and tools that provide a unified view of data movements. This framework must rise above organisational silos and pull together data from disparate sources. Data-driven decision-making also entails instilling a culture of data literacy and subsequently data fluency. Unify engagement and experience across the virtuo-physical environment ‘Experience’ has become the currency of the always-on new normal. This calls for investments in tools, technologies, and skills that marry efficiencies of scale with hybrid presence. Unified platforms for IT workflows to be executed seamlessly and teams to collaborate effectively will be centre stage. This, backed by a culture of creative thinking, collaboration, goal-orientation, and continuous learning, will help boost outcomes as employees teleport through physical and virtual environments. At the same time, organisations will need to find creative ways of managing the changing dynamics of real-time customer engagement and sentiment management. Institutionalise ongoing learning and development The ability to rapidly acquire and apply new insights and knowledge is what differentiates businesses. Reskilling as a means to professional growth will have to be made inclusive and easily accessible to employees. This will mandate a learning strategy based on reciprocal commitment between the company and its employees. Specialist skills necessitated by virtual working and <keyword id="6423868" type="General" weightage="20" keywordseo="digital-transformations" source="Orion">digital transformations</keyword> will need to be carefully factored into learning and development. A ‘learn anywhere, anytime’ approach will be crucial to delivering new skills and capabilities at scale. Spruce up strategies for hiring, nurturing, and retaining talent While the hybrid model paves the way to a wider, more diverse talent pool, it also presents newer challenges in employee engagement. Hiring will require organisations to explore innovative methods across the whole talent acquisition chain – right from identifying talent to onboarding it. <keyword id="12223963" type="General" weightage="20" keywordseo="artificial-intelligence-and-virtual-reality" source="Orion">Artificial Intelligence and Virtual Reality</keyword> could help augment the hiring experience and generate insights across each touch point. Talent retention, often dependent on a strong sense of belonging, inclusivity, connectedness, and partnership, clarity of purpose, monetary benefits, and career adaptability, will entail extra efforts on part of the organization to show it cares for its employees and is committed to not just enabling superior performance, but also rewarding that performance with growth-oriented career paths. Organisations will need to go the extra mile in bringing even greater flexibility to their work policies, while increasing investments in collaboration platforms. Organisations that stay nimble and adapt well not just to the new normal, but also to the changing interplay of their stakeholders within that new normal will lead the way in making the most of hybrid work models. Delivering the right experience will be more critical than ever. <keyword id="8855735" type="General" weightage="20" keywordseo="dayapatra-nevatia" source="Orion">Dayapatra Nevatia</keyword> is the Executive Director and Chief Operating Officer at Mindtree SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/cryptocurrency/news/cryptocurrency-bitcoin-mining-now-legal-in-iran-but-future-still-uncertain/articleshow/86681030.cms">Bitcoin miners in Iran get the green light to resume operations after a four month hiatus — but it could just be temporary</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/news/new-guidelines-on-recurring-payments-may-send-saas-companies-out-of-india-say-experts/articleshow/86679020.cms">New guidelines on recurring payments may send SaaS companies out of India, say experts</a>

From remote to hybrid working: Five ways to ensure a seamless crossover

<ul class="summary-list"><li>I tried Virtuo, an app-based car-rental service, for the first time.</li><li>I rented a Mercedes GLA and enjoyed driving it, but had trouble unlocking it with the Virtuo app.</li></ul>Anyone who's stood in a long line at a car-rental counter spends some of their wait dreaming about jumping straight into their vehicle and hitting the road.As someone who rents lots of cars, I appreciate it when an agency helps me get into my vehicle quicker – and that's part of the draw of app-based rental services, which do away with wait lines altogether.Traditional agencies such as Avis, Hertz, Sixt, and Enterprise are facing competition from app-based services such as Getaround, Zipcar, and Virtuo, in a global vehicle-rental market that will be worth nearly $127 billion by 2028, <a href="https://www.globenewswire.com/en/news-release/2022/08/02/2490510/0/en/126-Billion-Global-Car-Rental-Market-is-Expected-to-Grow-at-a-CAGR-of-over-4-3-During-2022-2028-Vantage-Market-Research.html">according to one estimate</a>.I used Virtuo, which offers high-end cars from Tesla and Mercedes, to rent a vehicle in France. I settled on a Mercedes GLA, which cost $580 for seven days.<h2>No early birds</h2>My flight arrived earlier than expected in Nice, so I contacted Virtuo customer service via the app to see whether I could collect the car 45 minutes early. I couldn't. I was told I'd receive a text message when the car was ready, and where it would be, but they couldn't get it there sooner. So I waited.Once I received the text, I rushed to the car. The check-in process was easy: I scanned the car for dents and scratches and ensured everything was up to par, and confirmed the same on the app using the artificially-intelligent damage report system.Then I unlocked the car using the digital key on my app and jumped in. The feeling was different from <a href="https://www.businessinsider.com/ferrari-luxury-car-rental-service-celebrity-2022-5">when I drove a Ferrari</a> for the first time but it was exciting nonetheless.<h2>Unlocking became an issue</h2><div type="image" title="Insider's reporter unlocking the car from his phone." height="750" width="1000" msid="96455046" hostid="261" sizebytes="60588"></div>As I drove from France to Italy, the car never failed to impress me, and the going was smooth. However, I had some trouble with the app itself.Virtuo's digital key requires a Bluetooth connection between the app and the car. One day, as we were getting ready to go to Cannes, we tried to unlock the car. It didn't work. At first, I thought it was an issue with my phone, so I restarted it — but after about ten minutes of trying, I gave up and called customer service.The Virtuo representative who answered seemed to be as lost as I was about the problem. For around 20 minutes, we were locked out of the car and Virtuo couldn't help us.So we logged into my Virtuo account on my partner's phone and thankfully, managed to unlock the car. I presumed it was a one-off glitch. We drove off.After stopping in the town of Grasse, I again tried to unlock the car with my phone but it still didn't work. I could lock it but couldn't unlock it.I called customer service and again, they were unable to figure out what was wrong. So we again used my partner's phone.While the car was fun to drive, the glitches with unlocking, the inflexibility with my early arrival, and my customer service experience took some of the shine off the journey.Still, I've been using apps like Virtuo for several years and I'd choose them over traditional agencies. They take away the hassle of having to wait in line, sometimes for hours, even when you booked months ago. Plus there are no agents trying to upsell cars and overcharge you for insurance.While my experience wasn't perfect, I'd use Virtuo again. And hopefully next time, I can drive one of the Teslas it offers.

I tried Virtuo, an app-based vehicle-rental service, instead of a traditional agency. The car was great — but I had some trouble unlocking it.

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From remote to hybrid working: Five ways to ensure a seamless crossover

Dayapatra Nevatia

I tried Virtuo, an app-based vehicle-rental service, instead of a traditional agency. The car was great — but I had some trouble unlocking it.

Sam Tabahriti

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