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If you remember, there were talks of telecom companies paying subscribers one rupee each for every call drop up to thrice a day. However, telecom companies say that they are still waiting for court directions before rolling out the compensation. Nonetheless, the Telecom Regulatory Authority of India (TRAI) has written letters to telecom operators, reminding them to compensate subscribers for dropped calls from January 1. 
 
"It is expected that you would have taken all necessary steps to implement provisions of the regulations," stated the letter as per ET. TRAI opines that since there was no stay on its decision, the telcos should comply with it. 
 
The next date of hearing is scheduled for January 6 after which TRAI would take coercive actions against defaulters. 
 
<a href="http://www.networkedindia.com/wp-content/uploads/2015/09/mobile-towers-call-drops.jpeg">Image source</a>

TRAI reminds telecom operators to compensate customers for call drops

Taking a note of the issue of frequent <keyword id="6395111" type="UNKNOWN" weightage="20" keywordseo="call-drops">call drops</keyword>, the Department of Telecom (<keyword id="16054" type="ORGANIZATION" weightage="20" keywordseo="DoT">DoT</keyword>) will soon approach <keyword id="6356988" type="PERSON" weightage="20" keywordseo="TRAI">TRAI</keyword> for further action to be taken on the issue. The department also plans to present the data it received through special audit conducted last month. 
	 
	As per a report by PTI, the DoT did a special audit last month to assess the coverage and quality of service of all mobile operators in metro cities. The audit was conducted with the aim to assess the menace of call drops. 
	 
	"Data for DoT audit has come and now analysis of that has been going on. It will be completed in 5-6 days than we will approach TRAI with that data and ask what action should be taken," Telecom Secretary Rakesh Garg said in the report. 
	 
	The DoT is also analyzing the reports on action taken to address the problem that were submitted by the operators. 
	 
	Image: Indiatimes.com

Bugged by call drops? Don’t worry, DoT to soon approach TRAI
to resolve the issue!

The <keyword id="6354977" type="ORGANIZATION" weightage="20" keywordseo="Supreme-Court">Supreme Court</keyword> said the order by the Telecom Regulatory Authority of India (<keyword id="6356988" type="PERSON" weightage="20" keywordseo="TRAI">TRAI</keyword>) asking telecom service providers to pay for <keyword id="6395111" type="UNKNOWN" weightage="20" keywordseo="call-drops">call drops</keyword> was unreasonable and struck it down. 
 
Justice Kurian Joseph and Justice Rohinton Fali Nariman said the TRAI notification was unreasonable, arbitrary and non-transparent. 
 During the hearing, the <keyword id="6379816" type="UNKNOWN" weightage="20" keywordseo="Telecom-operators">telecom operators</keyword> said TRAI decision was a populist measure to accommodate consumers as call drops were happening for host of external considerations not attributable to them. 
 
The TRAI argued that the penalising for call drops was the least invasive way to deal with the issue and the telecos were making money from it. 
 
Meanwhile, the Apex Court has asked the Indian government to make a law on call drops similar to those in the US. 
 
The Cellular Operators' Association of India had approached the court challenging the Delhi High Court order which had upheld TRAI decision. 
 
(Image: Thinkstock)

Telecos will not compensate for call drops as Supreme Court strikes down TRAI order

Yesterday, we told you about <a href="http://www.businessinsider.in/TRAI-reminds-telecom-operators-to-compensate-customers-for-call-drops/articleshow/50436405.cms">TRAI’s reminder</a> to <keyword id="76827" type="UNKNOWN" weightage="100" keywordseo="Indian-telcos">Indian telcos</keyword> over rolling out the compensation for call drops, a persistent problem for Indian subscribers. 
 In yet another development, in the favor of <keyword id="6356988" type="PERSON" weightage="100" keywordseo="TRAI">TRAI</keyword>, the Indian government has given legal powers to the authority, which can ask carriers to pay the compensation. 
 
Talking about the whole issue, TRAI had asked Telcos to compensate customers Re 1 for each dropped call, for up to three calls a day. The scheme was to be started from January 1st, but the telcos moved the courts against the order. Even though the court didn’t put any stay on the order, it asked TRAI not to take any coercive action against them until the next hearing. 
 
<a href="http://cache.gawkerassets.com/assets/images/4/2010/10/radio_tower.jpg">Image source</a>

TRAI gets government support regarding call drop compensation debate

Amidst the intense competition between leading Indian telcos following Reliance Jio's debut, consumers are in for a delight. 
 <keyword id="6368073" type="ORGANIZATION" weightage="100" keywordseo="Reliance-Communication">Reliance Communication</keyword>, led by Jio's owner Mukesh Ambani's brother <keyword id="9171" type="PERSON" weightage="100" keywordseo="Anil-Ambani">Anil Ambani</keyword>, has launched a new scheme called "Call drops se chutkara," under which its Delhi-NCR prepaid customers will be allowed to make 300 minutes app- to - app data calls using its superior 850 MHz band, all for Re 1. 
 
The offer includes 7 MB data per day, which could be used to make 10 minutes of app-to-app call per day. However, if the data is not consumed within the day, it will be forfeited. 
 Gurdeep Singh, CEO of consumer business at <keyword id="6368075" type="CITY" weightage="100" keywordseo="RCom">RCom</keyword> told <a href="http://economictimes.indiatimes.com/tech/internet/rcom-offers-300-minutes-data-calls-at-re-1-for-delhi-ncr-customers/articleshow/53925638.cms">ET</a> that the latest offer doesn't disgregard <keyword id="6356988" type="PERSON" weightage="100" keywordseo="TRAI">TRAI</keyword> regulations. 
 
"We are not bufurcating or dividing the pipe. This is a marketing positioning so more people get to use our 4G LTE services," he said. 
 
<a href="http://www.equitypandit.com/wp-content/uploads/2015/09/Anil-Ambani.jpg">Image source</a>

RCom offers 300 minutes data calls at Re 1 in Delhi NCR

Ever wondered why your calls made from your <keyword id="15492" type="CITY" weightage="80" keywordseo="Vodafone">Vodafone</keyword> network drop so much? Vodafone subscribers in <keyword id="66" type="COMPANY" weightage="80" keywordseo="Delhi">Delhi</keyword> have been hassled with poor voice quality, frequent call drops and bad network coverage over the last few months. 
 Vodafone CEO <keyword id="958297" type="PERSON" weightage="80" keywordseo="Sunil-Sood">Sunil Sood</keyword> addressed this issue in a press conference on Vodafone's FY14-15 results in Delhi. 
 
He said the hitch is limited to the Delhi circle, and clarified it is only because of the company had to change its operating frequency range. The previous license had expired, and the transition caused the inconvenience. "I cannot close down my network for a day and change the frequency", he said. "It is like changing tyres of a car while it's moving", Sood added. The switch may take a few months. Meanwhile, there's little to make up for the poor service and network congestion subscribers are facing. 
 Earlier this month Telecom Minister <keyword id="6354886" type="PERSON" weightage="80" keywordseo="Ravi-Shankar-Prasad">Ravi Shankar Prasad</keyword> had announced that Vodafone and Aircel are not meeting benchmarks for dropped calls in the Delhi circle. The current rate is less than or equal to 3%. 
 
Drop calls might happen due to technical problems with the telecom company, local environment or specific problems with the phone itself. 
 The <keyword id="6356988" type="PERSON" weightage="80" keywordseo="TRAI">TRAI</keyword> may soon announce new parameters to improve quality of service for telecom companies. This might help tackle call dropping. 
 
Vodafone in one of the most prominent telecom companies in India with around 184 million subscribers across India. 
 
(Image credit: Economic Times)

Vodafone CEO Sunil Sood tells you
why your calls get dropped

If you are a mobile phone user, you may be well aware of what a <keyword id="593157" type="UNKNOWN" weightage="100" keywordseo="call-drop">call drop</keyword> is. The problem is increasing day-by-day with almost every call you make. Concerned about the issue, <a href="http://www.businessinsider.in/searchresult.cms?query=Prime+Minister+Narendra+Modi+">Prime Minister Narendra Modi</a> and <a href="http://www.businessinsider.in/Finance-Minister-Arun-Jaitley-still-wants-Goods-and-Services-Tax-by-April-2016/articleshow/48880656.cms">Finance Minister Arun Jaitley</a> came down heavily on telcos, on Wednesday during a cabinet meet, for rising call drops. 
 
Both of them supported the telecom department's move on 'punitive measures' to be taken against erring <a href="http://www.businessinsider.in/searchresult.cms?query=telecom+companies">telecom companies</a>. 
 The <keyword id="71" type="POSITION" weightage="60" keywordseo="Prime-Minister">prime minister</keyword> also asked the department to make sure that telecom operators revamp their networks in order to tackle the growing menace. 
 
Jaitley is believed to have expressed his displeasure on the matter. "Jaitley said it was increasingly becoming difficult to make calls through mobile phones, forcing users like him to use the land line instead," a person privy to the meeting told ET. 
 
In about 15 days, this is the second time that Modi has brought up the call drops issue. In an August 25 review of the progress of digital and rural infrastructure and connectivity sectors, he had directed officials to address the issue immediately. 
 
What are the reasons for <a href="http://www.businessinsider.in/searchresult.cms?query=call+drops">call drops</a>? The government has found the primary cause for call drops to be the reluctance of operators to optimise their networks, while the industry maintains that the main reason is the difficulty in installing more towers to service customers. 
 
Operators have said they find it hard to put up towers due to lack of sites or exorbitantly high rentals. A <a href="http://www.businessinsider.in/searchresult.cms?query=radiation+">radiation</a> scare has also led to growing disapproval from resident welfare associations for setting up towers. 
 
The PM and the FM's remarks come when the telecom regulator is trying to find ways to compensate users for the increasingly poor quality of telecom networks. The regulator on Friday floated a consultation paper on the matter. 
 <keyword id="137896" type="POSITION" weightage="80" keywordseo="TRAI-chief">TRAI chief</keyword> meets Telecom CEOs: <a href="http://www.businessinsider.in/searchresult.cms?query=Telecom+Regulatory+Authority+of+India+">Telecom Regulatory Authority of India</a> Chairman RS Sharma met with CEOs of telecom companies on Wednesday to discuss the matter. 
 
Sharma said the regulator will conduct fresh tests across India over the next fortnight to check whether mobile operators are doing their bit to reduce call drops, stepping up monitoring of the critical issue of failing service quality. 
 
"We will disclose the results of fresh drive tests in 15 days," Sharma said after his meeting with the CEOs. The drive tests would be "conducted during peak hours" to identify coverage gaps in an operator's network, Sharma said. 
 
A drive test is typically conducted in a moving vehicle loaded with gear to continuously make cellphone calls to verify if mobile operators meet network-related benchmarks. 
 
The results of the upcoming drive tests will be critical in establishing whether calls fail due to coverage gaps in the absence of towers or if they were induced by network congestion or even as a result of interference caused by mobile towers in close proximity to each other. 
 Asked if <keyword id="6356988" type="PERSON" weightage="80" keywordseo="TRAI">TRAI</keyword> would suggest financial disincentives to penalise telcos that fail the drive tests, Sharma said, "We will cross the bridge when we come to it." 
 
(Image: Indiatimes)

Are telecom operators investing enough to upgrade network? PM Modi slams telcos on the issue of call drops

disincentive of Rs 3.29 crore on service providers: GovtNew Delhi, Mar 19 () Instances of call drop andimproper telecom network coverage have gone down and the TRAIhas imposed financial disincentive of Rs 3.29 crore on serviceproviders, the government informed Rajya Sabha on Thursday.Replying to supplementary queries during Question Hour,Minister of State for Telecom Sanjay Shamrao Dhotre said therehas been a lot of improvement in call drops in the lastthree-four years and TRAI has introduced parameters fordisincentive to telecom companies and a fine of over Rs 2.5crore has been recovered from them.He said the government has also introduced Interactivevoice response system from 3.5 crore subscribers on call dropsand feedback received from them, of which only 1.21 lakh calldrop problems have been found.Dhotre also said that as part of the revival plan ofBSNL, 4G services will be introduced from April onwards andpreparations are on in this regard.The minister also denied any interception of phone callby the agencies."We should have faith in each other and there are nocases of snooping or phone tapping. We all get together tohelp improve the services," he told the members.In a written reply in Rajya Sabha, Telecom Minister RaviShankar Prasad said TRAI has also introduced a revised gradedFinancial Disincentives (FD) structure for DCR parametersEffective from 1st October 2017, based on the extent to whicha TSP's (telecom service provider) performance deviates fromthe specified DCR (drop call rates) benchmark."During the year 2018, TRAI has imposed total financialdisincentives for not meeting benchmarks of differentparameters under QoS regulations (CMTS) to the tune of Rs 3.29crore, out of which Rs 2.73 crore has been recovered," Prasadsaid.He said the upgradation of the network, addition of cellsites, optimization of the network at regular intervals andintroduction of new technologies are some of the steps takenby the TSPs in order to improve network performance coverageand quality of service.The minister said significant reduction has been observedin number of complaints pertaining to Call Drops/ ImproperNetwork Coverage received on Centralised Public GrievanceRedressal And Monitoring System (CPGRAMS) in Department ofTelecommunications (DoT) during last three years.The number of complaints received in the year 2017 was4,534 which are reduced to 1,678, 1,162 and 22 in the years2018, 2019 and 2020 (up to 31st January, 2020) respectively. SKCSMN SMN

Instances of call drop down, TRAI imposed financial

A survey done by the <keyword id="62528" type="ORGANIZATION" weightage="100" keywordseo="Department-of-Telecom">Department of Telecom</keyword> (<a href="http://www.businessinsider.in/topic/DoT">DoT</a>) has revealed that around 60% mobile users in India still face frequent call drops, with a majority of them experiencing this problem indoors. DoT surveyed 3.56 lakh subscribers, out of which 2.15 lakh (about 60%) said that they had frequent call drops. Also read: <a href="http://www.businessinsider.in/latest/reliance-jio-underreported-revenue-by-rs-64-cr-claims-draft-audit-report/articleshow/57531731.cms">Reliance Jio underreported revenue by Rs 64 cr, claims draft audit report</a> For this survey, DoT had contacted 26.97 lakh subscribers of <a href="http://www.businessinsider.in/law-order/Telecom-companies-have-a-penalty-of-Rs-2513-crore-for-violating-customer-verification-norms/articleshow/50110469.cms">various telecom operators</a>, out of which only 3.56 lakh subscribers agreed to participate. The department also claimed that there has been a reduction of 7% in overall call drops between December 2016 and March 2017. Also read: <a href="http://www.businessinsider.in/Vodafone-and-Tata-pay-pay-over-Rs-12000-Cr-to-DoT-for-spectrum-purchase/articleshow/54958923.cms">Vodafone and Tata pay pay over Rs 12,000 Cr to DoT for spectrum purchase</a> The feedback has been shared with the telecom service providers (TSPs) so that they can take timely corrective action. They have also been asked to submit the action taken report (ATR) to DoT Task Force twice a month. The statement from DoT said that the <a href="http://www.businessinsider.in/small-business/tech/amidst-rising-demand-for-data-indian-telcos-want-as-much-4g-spectrum-as-possible/articleshow/57851476.cms">telecom operators</a> have planned 987 new sites and boosters, having already installed and commissioned 109 of them. Also read: <a href="http://www.businessinsider.in/TRAI-sends-letters-to-telecom-operators-reminding-them-to-compensate-customers-for-call-drops/articleshow/50436405.cms">TRAI reminds telecom operators to compensate customers for call drops</a>

More than half of Indian mobile users face call drops, reveals DoT Survey

<keyword id="6356988" type="PERSON" weightage="100" keywordseo="TRAI">TRAI</keyword>, the Telecom Regulatory Authority of India, has asked the Department of Telecommunications (<keyword id="16054" type="ORGANIZATION" weightage="100" keywordseo="DoT">DoT</keyword>) for more powers so that it can penalise mobile operators that don’t act upon the issue of <keyword id="6395111" type="UNKNOWN" weightage="100" keywordseo="call-drops">call drops</keyword> despite several warnings. 
 TRAI secretary Sudhir Gupta told ET that most <keyword id="76827" type="UNKNOWN" weightage="100" keywordseo="Indian-telcos">Indian telcos</keyword> have failed to meet the minimum criteria for quality of services in New Delhi. 
 
It’s been a week that the Supreme Court had struck down its order, which required operators to compensate consumers Rs 1 for each call drop with the upper limit at Rs 3 per day. Currently, any disputes between telecom operators and their subscribers do not go to the consumer courts because the Supreme Court had barred any such relief under the Consumer Protection Act in 2009. 
 
It’s been quite some time that TRAI wants to levy penalties on telcos for call drops. The regulator is now looking at options to make sure that Indian telcos improve their service quality, passing the call drop parameter set at 2% of all calls made from the network. 
 
"All 3G networks, 2G networks of Airtel and MTNL and CDMA network of RCom have shown degradation in performance compared to previous test drives," said a release from TRAI about the test it did to check the quality. Even the state-run MTNL failed when checked on an all network-based quality-of-service parameter. 
 
<a href="http://economictimes.indiatimes.com/photo/47170222.cms">Image source</a>

TRAI to ask DoT for more powers to penalise mobile companies for call drops

Indian mobile phone operators have warned that if they have to compensate their subscribers for call drops, they would be forced to increase their voice and data tariffs. 
 
Telcos are of the opinion that they are already investing a lot in 3G and 4G services, which is why they will not be able to bear the additional costs without any measures. They are also under pressure of <a href="http://www.businessinsider.in/Telcos-may-need-to-shell-out-more-for-site-installations/articleshow/50452437.cms">increasing tower-installation costs</a>. 
 
"Any increase in operator costs, of which penalties are a part, puts upward pressure on tariffs," Rajan S Mathews, director general of Cellular Operators Association of India, told ET. COAI represents telecom companies operating on GSM tech such as Airtel, Vodafone and Idea. Companies using CDMA or dual technology, such as Tata and Reliance, are represented by the Association of Unified Service Providers of India (AUSPI). 
 <keyword id="6356988" type="PERSON" weightage="100" keywordseo="TRAI">TRAI</keyword> has also got <a href="http://www.businessinsider.in/TRAI-gets-government-support-regarding-call-drop-compensation-debate/articleshow/50451971.cms">the support of government</a> after it reminded the mobile companies of the impending <a href="http://www.businessinsider.in/TRAI-reminds-telecom-operators-to-compensate-customers-for-call-drops/articleshow/50436405.cms">compensation roll outs</a> of Rs 1 for up to three calls a day. The compensation were expected to begin from January 1st but the mobile companies have said that they would wait for the court’s final decision before that. 
 
<a href="http://www.cellphonebeat.com/wp-content/uploads/2013/12/call_tariff_hike_ubsln.jpg">Image source</a>

Telcos attempt an even deal; threaten to raise tariffs if call drop fine imposed

Landline and mobile operators will now have to meet certain quality standards on network services and customer-related parameters. The <a href="http://www.businessinsider.in/searchresult.cms?query=Telecom+Regulatory+Authority+of+India+%28TRAI%29">Telecom Regulatory Authority of India (TRAI)</a> has unveiled three-stage graded financial penalties, which will be applicable if they fail to do so. 
 According to the new rules unveiled on Thursday, <keyword id="6356988" type="PERSON" weightage="100" keywordseo="TRAI">TRAI</keyword> has also increased fines and penalties for telcos if they would not meet the quality standards. 
 
The regulator has said in a statement that it has jacked up financial disincentives on mobile operators for non-compliance of network and customer-related benchmarks to Rs 1 lakh per parameter for the first violation in a quarter. For subsequent non-compliance on the same parameter consecutively in two or more quarters, the penalty will be higher at Rs 1.5 lakh, and still higher at Rs 2 lakh for each consecutive contravention. 
 
Till now, network-related violations stood at Rs 50,000 and Rs 1 lakh for first and subsequent violations respectively, while non-compliance on <a href="http://www.businessinsider.in/searchresult.cms?query=customer-related+quality+violations">customer-related quality violation</a>s attracted a financial disincentive of Rs 50,000 per parameter. 
 
According to the regulator, the "current financial disincentives haven't served as a sufficient deterrent against non-compliance," which is why, it has revised the rates for both landline and mobile carriers for "non-compliance on both network and customer-related parameters". 
 
TRAI is also working to fix the issue of call drops. 
 
On being asked about the issue, <a href="http://www.businessinsider.in/searchresult.cms?query=Bharti+Airtel+chairman+Sunil+Mittal+">Bharti Airtel chairman Sunil Mittal</a> said he had been personally monitoring the call drop situation in Mumbai and Delhi. He, however, declined to comment on the Trai's latest move to increase financial penalties. 
 
Unveiling the findings of drive tests conducted in Mumbai and Delhi in June, July and September, the sector regulator said the report endeavoured to assess mobile network conditions, specifically radio frequency coverage, network accessibility, and retainability of network, measured by the call drop rate. 
 
However, TRAI's drive tests reveal that RCom topped the charts in sharply reducing call drops in Delhi, from a high 17.29% in June-July to 1.75% in September, which is below the 2% benchmark fixed by the regulator. <a href="http://www.businessinsider.in/searchresult.cms?query=Vodafone">Vodafone</a> India's, on the contrary, rose from 4.28% (June-July) to 4.74% (September). <a href="http://www.businessinsider.in/searchresult.cms?query=Idea+Cellular">Idea Cellular</a>, the No 3 carrier, which had a relatively low call drop rate of 2.84% (June-July) reduced it further to 0.94%. Market leader <keyword id="6354287" type="CITY" weightage="100" keywordseo="Bharti-Airtel">Bharti Airtel</keyword>, managed to contain call drops in Delhi from 8.04% (June-July) to 6.58% (September), but it remains well above the TRAI benchmark on this count. 
 
(Image: Indiatimes)

TRAI to operators: Either meet the quality standards or pay penalties!

<a href="http://www.businessinsider.in/searchresult.cms?query=Telecom">Telecom</a> regulator <a href="http://www.businessinsider.in/searchresult.cms?query=Telecom+Regulatory+Authority+of+India">TRAI</a> has rejected pleas from Indian telcos not to compensate customers for call drops. <a href="http://www.businessinsider.in/searchresult.cms?query=Telecom">Telecom</a> companies flagged several problems in implementing the regulations and warned that mobile tariffs would go up. 
 
However, India’s <a href="http://www.businessinsider.in/searchresult.cms?query=Telecom">telecom</a> authorities have rejected the argument. 
 "The issues raised in your representation have already been considered by the Authority before issuing the regulations and, therefore, your request to withdraw the <keyword id="3128915" type="ORGANIZATION" weightage="80" keywordseo="Telecom-Consumers-Protection">Telecom Consumers Protection</keyword> (Ninth Amendment) Regulations, 2015 has not been agreed to by the Authority," <keyword id="6356988" type="PERSON" weightage="60" keywordseo="TRAI">TRAI</keyword> said in separate letters to COAI and AUSPI. 
 
COAI and AUSPI represent all GSM and CDMA operators in the country. 
 
The <a href="http://www.businessinsider.in/searchresult.cms?query=Telecom+Regulatory+Authority+of+India">Telecom Regulatory Authority of India</a> (TRAI) last month mandated that <keyword id="6354776" type="COMPANY" weightage="80" keywordseo="Telecom">telecom</keyword> companies from January 1 should compensate users at the rate of Rs 1 per dropped call, with a ceiling of three dropped calls per day. 
 
Image credit: Indiatimes

Telcos have to pay you
for call drops

Finally the government is upping its ante against mobile operators over call drops, which have off-late become an irritant for Indian mobilephone users. 
 
The government is mulling to direct operators to return the money charged for the dropped calls or throw in extra airtime to compensate for deficient services. 
Indian users, who have emerged as the world’s second-biggest market, behind China, are vexed due to call drops. 
 
The service quality has been deteriorating due to low call rates and fast adoption of internet on mobile. 
 
"The idea is to ensure that a customer is not made to pay for a deficiency on the part of an operator," a key official in the telecom ministry told Times of India. 
 
The official added that the ministry was "working aggressively" on the issue, especially as call drops became a regular phenomenon in choked networks of metros. 
 <keyword id="2419779" type="UNKNOWN" weightage="80" keywordseo="telecom-minister-Ravi-Shankar-Prasad">Telecom Minister Ravi Shankar Prasad</keyword> has been raising the issue of call drops time and again. "Call drops need to be minimised. Private operators need to reinforce their mechanism. I have directed officials in the telecom department to work on a disincentive architecture (for the operators) to address the issue," Prasad said while speaking at a conference on completion of one year of the NDA government. 
 
The official source told TOI that the ministry also planned to rope in sectoral regulator TRAI on the issue. 
 
"We plan to find a solution soon. It could be as early as the next six months," the source told the news daily, without giving further details. 
 
TOI reported that TRAI’s customer satisfaction survey related to mobile services failed to recognise the issue of call drops and poor broadband connectivity. 
However, as per experts, making operators pay for call drops may not be that easy. 
 
"There needs to be a mechanism in place to recognize when a call is dropped due to network issues. Also, there should be a way to confirm this so that the customer is 
aware of the deficiency," a telecom industry expert told TOI. 
 
Meanwhile, operators blame the lack of adequate spectrum and problems related to erection of mobile towers for the growing network congestion and call drops. 
 
CEO of Bharti Airtel, Gopal Vittal, said that they faced a stiff resistance in installation of mobile towers and needed more spectrum to handle the additional traffic on mobile networks. 
 
But some mobile operators have decided to address the issue and are compensating customers for dropped calls. 
 
TOI reported that Anil Ambani's Reliance Communications doesn't charge a customer for the outgoing mobile pulse where the call gets disconnected due to network problems. Similarly, Uninor gives a minute of free talk time within 24 hours for disconnections during a call. 
 
(Image: Indiatimes)

You Searched For "trai decision call drops" and got 14 results

TRAI reminds telecom operators to compensate customers for call drops

BI India Bureau

Bugged by call drops? Don’t worry, DoT to soon approach TRAI to resolve the issue!

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RCom offers 300 minutes data calls at Re 1 in Delhi NCR

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Vodafone CEO Sunil Sood tells you why your calls get dropped

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Are telecom operators investing enough to upgrade network? PM Modi slams telcos on the issue of call drops

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More than half of Indian mobile users face call drops, reveals DoT Survey

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TRAI to ask DoT for more powers to penalise mobile companies for call drops

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TRAI to operators: Either meet the quality standards or pay penalties!

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Telcos have to pay you for call drops

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Frustrated by call drops? Soon, mobile operators may compensate you for it

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