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Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
Insider Today: Big Tech battle royale
In this Sunday edition of Insider Today, we're talking about Big Tech's big week in earnings and Te…
Matt Turner
No Driver? No Problem! Waymo’s driverless robotaxis make Los Angeles debut — but what could the tech mean for India?
Alphabet's Waymo has launched its robotaxis in Los Angeles, marking a significant step for autonomo…
Boomers had Jobs. Millennials had Zuck. Where are Gen Z's tech founders?
Silicon Valley has long been obsessed with young, disruptive founders. But Gen Z is less sure about…
Amanda Hoover
Tech bros and bankers rally around nuclear power to fuel AI's rapid rise
Microsoft, Oracle, and Amazon have struck deals in nuclear power in hopes of supplying data centers…
Catherine Boudreau
The tech-driven shift to D2C in the B2B sector
The way brands connect and engage with their customers has changed significantly in the last two…
Use the sell-off in tech stocks as a chance to buy the dip, UBS says
"As Alphabet CEO Sundar Pichai pointed out, 'the risk of underinvesting is dramatically greater tha…
Matthew Fox
Volumes up, values down: April 2024 marks notable shifts in India's deal-making landscape
Overall deal volumes jumped by 21% to 191 while the values declined by 37% to USD 9.4 billion in Ap…
The creepy AI-driven surveillance that may be infiltrating your workplace
Companies are using emotion AI to surveil people at work. But some scientists say detecting emotion…
Clem De Pressigny
Stock market today: US stocks slip as Nvidia sell-off drags tech lower
Fed President Mary Daly said that the US labor market is showing signs of an inflection point that …
Matthew Fox
I quit Big Tech after a decade in the industry. I watched it change before my eyes and realized I could make a bigger impact elsewhere.
A former Big Tech worker took a six-month mental health leave and was laid off during their time aw…
Robin Madell
The economy is entering a new 'super cycle' driven by AI and decarbonization, Goldman Sachs analyst says
Unlike the last super cycle spurred by a peak in interest rates, globalization, and the collapse of…
Aruni Soni
Is Big Tech wrong to train AI models on 'messy' public data? A chat with synthetic data evangelist Ali Golshan.
Ali Golshan, cofounder and CEO of synthetic data platform Gretel, says using synthetic data to tra…
Lakshmi Varanasi
I was put on a PIP at a top tech company. It was a much-needed kick in the butt and I was determined to overcome it.
A former program manager who was placed on a PIP at a top tech company says their initial reactions…
Robin Madell
China's top climate envoy is coming to the US this month as tensions over green tech run high
The meeting comes as the US and China jockey for power over renewable technology like solar, EVs, a…
Catherine Boudreau
Mega-cap tech earnings kick off this week. Here's what Wall Street is looking out for.
"I think the next few weeks, this is a 'get out the popcorn moment' for tech," Wedbush Securities' …
Yuheng Zhan
AI like ChatGPT could change the day-to-day of white-collar jobs the most and reverse decades of tech-driven inequality if we use it the right way
Automation shredded wages and job security for the blue-collar middle class. A new report found art…