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A Starbucks worker of nearly 20 years says the chain has gone from 'quirky coffee shop' to 'soulless fast food empire'
A Starbucks store worker said his experience hasn't been as good since former CEO Howard Schultz le…
Alex Bitter
I asked 5 Starbucks baristas to make me their favorite off-menu drinks. I'd order them all again despite the prices.
The chain's menu typically changes seasonally, with special drink releases popping up throughout th…
Paige Bennett
Starbucks has a new CEO — and I have a few suggestions as a former barista
Starbucks can get better. The menu baffles me, the drinks are hard to order, and it needs to drop t…
Katie Notopoulos
Starbucks' North America CEO is retiring after only 8 months on the job — and he won't be replaced
Starbucks' North American president Sara Trilling will lead regional retail operations after Michae…
Lian Kit Wee
6 of the best and 4 of the worst drinks at Starbucks, according to baristas
Baristas praised Starbucks' caramel macchiato and chai latte, but the coffee experts advised agains…
Sophia Mitrokostas
Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says
Starbucks' long customer wait times at one store are due to too few employees on the job, one worke…
Alex Bitter
Starbucks says its boba-inspired drinks have sold so well that it had to pull back on marketing because it was running out
Sales of Starbucks' boba-inspired "popping pearls" drinks have been "significantly ahead" of the co…
Grace Dean
China is Starbucks' 2nd biggest market, but sales are slumping. Here's why.
China is Starbucks' second-biggest market but analysts question how well its format and prices work…
Grace Dean
Starbucks' turnaround relies on an executive who is no stranger to orchestrating comebacks
As businesses complain about consumers cutting back, one of the biggest chains in the world is doin…
Dan DeFrancesco
5 Starbucks baristas highlight what they want the new CEO to do
The baristas would like to see tech updates, better compensation, and menu standardization, among o…
Aditi Bharade,Shubhangi Goel,Paige Bruton
Pumpkin Spice Latte season is coming earlier than ever. Starbucks could use the jolt.
The PSL debuted in early September back in 2015, though its release has come earlier and earlier. N…
Geoff Weiss
What went disastrously wrong in Laxman Narasimhan's 17 months as CEO of Starbucks
Starbucks CEO Laxman Narasimhan is out after 17 months in the role. His leadership was hit by falli…
Grace Dean
Starbucks just reinvented the way it runs its cafés
The world's largest coffeehouse chain is struggling. Can Starbucks find a way to make coffee fun ag…
Adam Rogers
These graphs show how much people have cut back on visiting Starbucks — a key driver of its sudden management shake-up
Comparable sales are down in Starbucks' two biggest markets: the US and China. Analysts say it need…
Grace Dean
Starbucks is betting big that Chipotle's CEO can make it special again. He'll have his work cut out for him
Chipotle CEO Brian Niccol is set to become Starbucks' CEO. He's led a turnaround effort before, whi…
Alex Bitter
Everyone from Starbucks to Chinese giants wants in on the global boba tea craze. Meet the family who started it all.
Chun Shui Tang started out as a traditional teahouse in Taiwan. But as founder Liu Han-Chieh found …
Huileng Tan
We need to talk about whatever's happening with Starbucks' drinks
When I look at the Starbucks menu, I feel a million years old. (And I used to work there as a teen!…
Katie Notopoulos
Starbucks says it's launching boba-inspired drinks this summer
Some TikTok users who appear to be Starbucks baristas have posted videos of drinks made with "raspb…
Grace Dean
5 iced drinks everyone should order at Starbucks, according to a former barista
I worked at Starbucks for almost a year.Inga Parkel
Inga Parkel
Starbucks is copying the fast-food value playbook with its new $5 and $6 breakfast combos
Bundling has long been a standard practice in the fast-food industry, but it's a surprise move for …