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Starbucks will add 'guardrails' to app in effort to streamline mobile ordering
Starbucks will soon start to crack down on excessive app customizations as the company aims to impr…
Erin Snodgrass
Starbucks has a new CEO — and I have a few suggestions as a former barista
Starbucks can get better. The menu baffles me, the drinks are hard to order, and it needs to drop t…
Katie Notopoulos
Starbucks store workers want their new CEO to take action on these 4 issues
From mobile orders to becoming a hangout spot, Starbucks store employees are hoping Brian Niccol wi…
Alex Bitter
Don't expect as many Starbucks deals this year under its new CEO
Starbucks is reversing its recent push into frequent promos as new CEO Brian Niccol looks to re-est…
Dominick Reuter
A Starbucks worker of nearly 20 years says the chain has gone from 'quirky coffee shop' to 'soulless fast food empire'
A Starbucks store worker said his experience hasn't been as good since former CEO Howard Schultz le…
Alex Bitter
6 of the best and 4 of the worst drinks at Starbucks, according to baristas
Baristas praised Starbucks' caramel macchiato and chai latte, but the coffee experts advised agains…
Sophia Mitrokostas
Starbucks' system to make ordering better isn't the solution the company hoped for, an employee says
Starbucks is trying to improve cafes and cut wait times with the Siren Craft System, but an employe…
Alex Bitter
Starbucks' turnaround relies on an executive who is no stranger to orchestrating comebacks
As businesses complain about consumers cutting back, one of the biggest chains in the world is doin…
Dan DeFrancesco
Starbucks' new CEO hints the chain may have become a little too convenient
Starbucks' new CEO Brian Niccol wants customers to hang around its stores for coffee and socializin…
Alex Bitter
Starbucks' new CEO wants people to hang out in stores, but some workers say his plan has a big problem
Starbucks' mobile orders are a challenge for the coffee chain, some store employees said, as its ne…
Alex Bitter
Starbucks just reinvented the way it runs its cafés
The world's largest coffeehouse chain is struggling. Can Starbucks find a way to make coffee fun ag…
Adam Rogers
6 ways Starbucks' incoming chief Brian Niccol transformed Chipotle
Analysts say Brian Niccol, who spearheaded Chipotle's turnaround, is a great pick to head up Starbu…
Grace Dean
What went disastrously wrong in Laxman Narasimhan's 17 months as CEO of Starbucks
Starbucks CEO Laxman Narasimhan is out after 17 months in the role. His leadership was hit by falli…
Grace Dean
Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says
Starbucks' long customer wait times at one store are due to too few employees on the job, one worke…
Alex Bitter
Howard Schultz tells Starbucks to fix its stores and mobile app to reverse 'fall from grace'
Ex-CEO Howard Schultz says Starbucks needs to focus on the customer experience and make its app bet…
Grace Dean
Costco, Starbucks, and other retailers double down on loyalty programs to win over thrifty Americans
As Americans get thrifty, retailers are turning to the tried-and-true strategy of loyalty programs …
Dominick Reuter,Alex Bitter
Global IT outage hits Starbucks mobile-order system and card payments at businesses
Some retailers and fast-food chains are limiting their operations and only taking cash payments fol…
Grace Dean
These graphs show how much people have cut back on visiting Starbucks — a key driver of its sudden management shake-up
Comparable sales are down in Starbucks' two biggest markets: the US and China. Analysts say it need…
Grace Dean
The Starbucks app 'traps' customers into a 'vicious' spending cycle, consumer advocate says
Certain features of Starbucks' prepaid card mean that customers are trapped in a "vicious cycle" of…
Grace Dean
The best and worst restaurant chain apps, from Starbucks to McDonald's
The best and worst mobile apps from the top restaurant chains like Starbucks, Chipotle, Subway, Chi…