You Searched For "seamless customer journeys" and got 20 results
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3 mins read
Verizon sees early success using generative AI to answer questions from business customers
Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…
Erica Sweeney
2 mins read
From good to great: How SaaS shapes the customer engagement of tomorrow for consumer brands?
The conversation delved into the significance of generative AI in enhancing customer experienc…
2 mins read
Inability to act on data in real time and the lack of omnichannel marketing strategy the two biggest challenges marketers face today: Resulticks Report
Indian marketers are facing challenges in embracing omnichannel marketing to improve their business
4 mins read
Customer satisfaction dips for Indian brands in the CX journey: Havas CX report
Havas CX shows customer experience is most meaningful when it combines the best functional service …
3 mins read
Revlon's CMO reveals how marketers can drive the customer journey through tech innovation
Martine Williamson, the chief marketing officer of Revlon, says a company can enhance customers' ex…
Sharon Goldman
3 mins read
Here’s how Tata CLiQ transformed service advisor experience and improved first-time resolution rate by 15%
For Tata CLiQ, the flagship digital commerce initiative of the Tata Group, that definition is qu…
5 mins read
GST had its hits and misses but made ₹1.3 lakh crore monthly tax, the new normal
Under GST, a four-rate structure that exempts or imposes a low rate of tax of 5 per cent on essenti…
PTI
5 mins read
Sennheiser Profile USB Streaming Set review: The go-to microphone for those starting their streaming or podcasting journey
Sennheiser has released its first budget plug-and-play microphone, the Sennheiser Profile USB micro…
5 mins read
The digital economy will thrive on customer connections and empowerment, says Adobe India's Nitin Singhal
Reflecting on the transformational time that the last year has been, we’ve all experienced the…
5 mins read
How patient-centric workflows increase operational efficiency and quality of care for health systems
See how three health systems streamlined workflows, integrated diagnostic insights, and improved pa…
Danielle Brody
3 mins read
Digital experience platforms stop customers from abandoning brands after a bad experience
We live in the experience era – a world where a brand’s success depends on the experience it delive…
6 mins read
Adobe Summit 2021: Empowering a digital-first economy through personalisation
For the digital workplace, Adobe Workfront enables more agile, aligned creative wor…
5 mins read
Efficiency and Emotion most important factors in good CX: Havas Study
The report unearths a clear divide in consumer expectations of ‘Bricks & Clicks’ brands versus digi…
3 mins read
Optimizing customer experiences to build loyalty in a contactless retail world
How retailers can succeed in the new normal
6 mins read
How Boston Consulting Group's vision of a 'bionic workplace' can help companies build a seamless and resilient hybrid model
Combining tech with the flexibility and adaptability of humans creates a "superhuman enterprise," B…
Julie Peck
8 mins read
Snowflake India’s Country Manager shares how COVID-19 accelerated cloud adoption in India
Data can make online advertising more effective, increasing its value for the AdTech industry: Vima…
7 mins read
How to have a seamless travel experience on an international flight
Whether its reading a book that's been sitting unopened on your night stand for half a year, catchi…
David Slotnick
4 mins read
CMOs should work with the CISO to cultivate customer trust through better data practices: Deloitte Report
Top 7 global marketing trends to expect in 2022, as per Deloitte
6 mins read
How Resulticks, an AI-powered marketing automation platform is helping brands orchestrate seamless, hyper-targeted experiences
Redickaa Subrammanian of Resulticks tells us how the platform has been helping brands on their mark…
4 mins read
McDonald's new CEO asks employees for feedback and thanks them for moving on 'seamlessly' after top executive's shocking termination
The number of lives we touch would be beyond the imagination of even Ray and Fred, yet the attribut…