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<ul><li>The Ministry of Home Affairs (MHA) issued an advisory in April 2020 calling Zoom unsafe.</li><li>Zoom India Head, <keyword id="9465901" type="UNKNOWN" weightage="20" keywordseo="sameer-raje">Sameer Raje</keyword>, tells Business Insider that the MHA’s advisory is factually incorrect.</li><li>He explains that Zoom is currently in conversation with the MHA and is hoping for a positive outcome soon.</li></ul>The Ministry of Home Affairs (MHA) released an advisory note on the video-conferencing application Zoom not being safe. Sameer Raje, Head of India at Zoom, told Business Insider that the discussions are progressing quite well. “We expect the MHA to give some positive feedback very soon. We’re at advanced stages of discussion so it should change,” said Raje, explaining that 9-year-old company is sharing any and all prerequisite information that the ministry may need. US-based Zoom has been heavily scrutinised since its popularity boomed in a matter of three weeks from just 10 million participants a day to over 300 million from March to April when news of the coronavirus pandemic broke. The advisory is factually incorrect, says Zoom The <a href="https://pib.gov.in/PressReleaseIframePage.aspx?PRID=1615008">MHA</a> asserted that Zoom should not be used by government officers for official use based on an earlier advisory from Indian Computer Emergency Response Team (CERT-In). “Zoom is a not a safe platform and advisory of CERT-In on the same dated 6 February 2020 30 and March 2020 may kindly be referred,” said the ministry in its note. However, Raje points out that CERT-In never actually said that Zoom isn’t safe — it pointed out that Zoom has certain vulnerabilities, as is its responsibility for all applications that are currently in use in India. “Unfortunately, due to the misinformation out there, the MHA released its advisory which is factually incorrect. It is based on the CERT-In advisory citing that Zoom is unsafe to use, but CERT-In never said that,” he explained. India's nodal cybersecurity agency may not have said that Zoom is unsafe but it did point out that there are <a href="https://www.cert-in.org.in/s2cMainServlet?pageid=PUBVLNOTES02&amp;VLCODE=CIAD-2020-0011">multiple vulnerabilities on the platform</a>, which could allow an attacker to gain elevated privileges or obtain sensitive information on the targeted system. “If you look at their advisory, nowhere does it say that Zoom is not safe for users. It says that please be secure, upgrade your applications, these are the vulnerabilities reported and these are the fixes,” said Raje. Zoom is working with MHA to change the narrative To Zoom’s credit — since the MHA’s advisory and the multiple incidents of ‘Zoom Bombing’ — it has introduced a number of measures to make the platform more secure like hiding meeting IDs and making it mandatory for schools to set meeting passwords. Earlier this month, Zoom announced that it will begin beta testing free end-to-end encryption for both free and paid users in July. However, there is a catch. End-to-end encryption only works if a person connects to a call using the Zoom client. As a communications platform, Zoom also allows the audio conferring lines to come in — and that’s where the encryption pattern changes, according to Raje. This means that since the call is no longer restricted to the Zoom platform, encryption at that end is not during the app’s purview. SEE ALSO: <a href="https://www.businessinsider.in/tech/news/us-based-zoom-left-stunned-to-see-itself-in-list-of-flagged-chinese-apps/articleshow/76469726.cms">US-based Zoom app left stunned to see itself in list of flagged Chinese apps</a> <a href="https://www.businessinsider.in/tech/apps/news/made-in-india-app-say-namaste-video-conferencing-app-to-take-on-zoom/articleshow/76277547.cms">Say Namaste⁠ — a Mumbai startup is pitching itself as a challenger to Zoom</a> <a href="https://www.businessinsider.in/tech/how-to/how-to-ensure-privacy-and-security-while-using-zoom/articleshow/75192771.cms">How to ensure privacy and security while using Zoom</a>

INTERVIEW: Zoom's India head believes he will able to convince the Home Ministry that the app is safe

<ul><li>Zoom announced that it will be opening up a new technology centre in Bengaluru to expand its footprint in India.</li><li>Zoom also plans to begin recruitment for Bengaluru operations</li><li>As a part of its expansion strategy, Zoom plans to integrate new value-added services to its video conferencing app.</li><li>While the new data centre will be in India to focus on India specifics and features, any app developments will still be considered global.</li></ul>The video-conferencing app, Zoom, that has gained popularity in the recent lockdown, has solidified its India plans. Zoom just unveiled its plan to set up a new technology centre in India’s Silicon Valley, Bengaluru and is looking to hire talent over the next few years. The company’s COO Aparna Bawa also disclosed that the company has plans to add value-added services onto the platform after the flurry of new use-cases since December. <div type="Article" hostid="261" msid="76988430" title="Zoom wants you to buy a $600 second screen to use exclusively for videoconferencing" mstype="2" mssubtype="0"></div> In the first four months of 2020, Zoom saw its daily participants grow from 10 million to 300 million. Bawa pointed out that the majority of the use cases for the video conferencing platform in that time were new; with the number of free user sign-ups witnessing a whopping 6700% growth between January and April. “It’s up to us to answer the call and provide some longevity, value and value-added services to support those use cases,” said Bawa, highlighting that events like yoga classes, wedding, funerals or even a merger have led to the rise in usage. Zoom’s new technology centre in Bengaluru will be set up to help with just that with everything from R&amp;D, DevOps. Business operations to IT engineering. “As you look at a headquarters, it will have representation for all segments,” said Zoom’s new president of engineering and product, Velchamy Sankarlingam, who was appointed in May earlier this year. Technology center in India, roots still global Sankarlingam highlighted that while Zoom’s business headquarters will be working closely with Indian firms to launch specifics and features for India, it will still be looked at as an extension of the global organisation. Which is why standalone revenues from India are unlikely to be shown anywhere in the near future. “We don’t call out revenues except for the US and then the international market,” said Bawa. Rising concern over security Zoom says that it’s in conversation with the Indian government over security concerns and data sharing with China. India’s cyber authority CERT-In had initially released an advisory on the security loopholes in Zoom and asked users to update their software. The Home Ministry followed that up by a ban on using Zoom by government employees. “The Chinese data centre is ring-fenced. Any data that’s on Zoom’s servers goes around China,” explained Sankarligam. <div type="Article" hostid="261" msid="76636946" title="INTERVIEW: Zoom's India head believes he will able to convince the Home Ministry that the app is safe" mstype="2" mssubtype="0"></div> Competition heating up Even though Zoom could not cite India-specific numbers in terms of growth during the lockdown, <keyword id="9123500" type="LOCATION" weightage="20" keywordseo="zoom-india">Zoom India</keyword> Head Sameer Raje highlights that business has grown exponentially in smaller businesses (SMEs) that have overcome the initial hesitancy to go digital. It faces competition from Jio who holds the largest market share and has launched its own video conference apps called Jio Meets. Many have pointed out the similarity between the user interface. “Beyond the UI there are so many things that have an advantage for Zoom like the back-end architecture and reserve engineering capacity when we talk to customers,” said Bawa. <div type="Article" hostid="261" msid="76762100" title="Reliance Jio launches JioMeet app to take on Zoom" mstype="2" mssubtype="0"></div> India holds importance for Zoom as one of the biggest telecom markets in the world with a user base of more than 115.2 crore subscribers according to the Telecommunications Regulatory Authority of India’s (TRAI) latest figures. The video-conferencing giant already has an office in Mumbai along with two data centres in Mumbai and Hyderabad. The new set-up in Bengaluru is a reflection of Zoom’s expansion plans in India and its aspirations for growth in one of the largest markets in the world. SEE ALSO: <a href="https://www.businessinsider.in/tech/news/threatened-zoom-says-not-worried-about-jiomeet-competition/articleshow/76782254.cms">Zoom says they are "not worried" about JioMeet competition</a> <a href="https://www.businessinsider.in/tech/news/what-is-zoom-a-comprehensive-guide-to-the-wildly-popular-video-chatting-service-for-computers-and-smartphones/articleshow/75685199.cms">'What is Zoom'?: A comprehensive guide to the wildly popular video-chatting service for computers and smartphones</a> <a href="https://www.businessinsider.in/tech/news/zoom-wants-you-to-buy-a-600-second-screen-to-use-exclusively-for-videoconferencing/articleshow/76988430.cms">Zoom wants you to buy a $600 second screen to use exclusively for videoconferencing</a>

Zoom opens up new technology centre in Bengaluru with plans to introduce value-added services to the video conferencing app

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INTERVIEW: Zoom's India head believes he will able to convince the Home Ministry that the app is safe

Prabhjote Gill

Zoom opens up new technology centre in Bengaluru with plans to introduce value-added services to the video conferencing app

Prabhjote Gill

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