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2 mins read
73% of Indian marketers agreeing that customer expectations are more difficult to meet than they were a year ago: Report
Indian Marketers embrace change and prioritise the customer: Salesforce Research
1 min read
Salesforce and Zoom scored $34 million in gains after Monday.com stock surged 22% in 2 days
The enterprise-software and video-communications companies each invested $75 million in Monday.com …
Theron Mohamed
7 mins read
Happiest Minds is a smaller company that does the same thing as MindTree and L&T Infotech — but clearly it is doing it a lot better
Nomura believes this momentum will continue to build as a result of ramp up in deals and partn…
2 mins read
Salesforce made Vlocity's founder its new chief product officer - and it highlights a key part of its strategy
Vlocity founder David Schmaier is Salesforce's new chief product officer as the firm increasingly e…
Paayal Zaveri
1 min read
Salesforce launches dedicated Cloud for US government clients
San Francisco, June 19 (IANS) US-based cloud computing major Salesforce has launched Government Clo…
5 mins read
DIGITAL HEALTH BRIEFING: Amazon, Berkshire, JPMorgan crown CEO of health venture - Salesforce targets payers with CRM suite - Breach exposes 270,000 patients' records
This attack adds to several others that have already occurred in 2018 and highlights a growing conc…
Nicky Lineaweaver
1 min read
Salesforce Eliminates Newest Competitor In CRM Technology With $390 Million Purchase Of RelateIQ
This deal is in line with Saleforce's recent efforts to ramp up its marketing and sales cloud solut…
Eugene Kim
2 mins read
Brands Can No Longer Afford To Ignore Customer Sentiment On Social Media
In a recent report from BI Intelligence, we explore how SCRM is changing the way companies interact…
John Heggestuen
4 mins read
Here's Why Top Brands Must Do Something About Their Terrible Social Media Customer Service
The full report provides in-depth analysis and detailed data on these trends, including ten charts …
John Heggestuen
4 mins read
How 4 Major Companies Revitalized Their Brands By Being Great To Their Customers On Social Media
The full report provides in-depth analysis and detailed data on these trends, including ten charts …
John Heggestuen
3 mins read
How Companies Are Using Social Media To Become More Customer-Centric
The full report provides in-depth analysis and detailed data on these trends, including ten charts …
John Heggestuen
2 mins read
Tesla is starting to ditch Salesforce and replace it with its own software for company salespeople
Tesla's moves toward vertical integration have distinguished the company from its competitors in wa…
Mark Matousek
3 mins read
Salesforce's CMO explains why companies need to be 'values-driven' in order to keep their customers
She thinks of the event as less of a traditional tech conference and more like an event that focuse…
Paayal Zaveri
2 mins read
Salesforce could face lower demand as companies put IT projects on hold because of the coronavirus, analyst says
Salesforce tends to sign long, multi-year contracts with its large customers, so it can depend on t…
Paayal Zaveri
3 mins read
Microsoft to Salesforce: game on
There are remnants of that friendship still in place. On Thursday, the same day that news broke abo…
Julie Bort
4 mins read
Salesforce's surprise $15.7 billion acquisition of Tableau is a shot at Microsoft and SAP
"It's putting data into the hands of users," Rebecca Wettemann, vice president at Nucleus Research,…
Rosalie Chan
3 mins read
The Latin American startup Yalochat just raised $15 million for its Salesforce and ServiceNow-competitor that lets users chat with customers over WhatsApp
Yalochat wants to take on Salesforce and ServiceNow by making it easier for companies to manage cus…
Rosalie Chan
2 mins read
Slack's head of partnerships explains why it's deepening its relationship to Salesforce with a bunch of new integrations
Salesforce's Ryan Aytay, Executive VP of Strategic Partnerships and Quip co-CEO, echoed those comme…
Paayal Zaveri
4 mins read
Marc Benioff is gunning to double Salesforce's revenue in 5 years, but the path to get there is rockier than ever, analysts say
"While the company has a strong track record of buying and integrating good businesses, for an acqu…
Paayal Zaveri
3 mins read
The 3 key traits Salesforce wants in its sales candidates, based on an internal analysis of the software giant's top performers
In his 2011 bestseller, "Thinking, Fast and Slow," Nobel Prize-winning psychologist Daniel Kahneman…