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<ul><li>Following an ultimatum from Madhya Pradesh’s Home Minister Narottam Mishra, <keyword id="8264" type="General" weightage="100" keywordseo="sabyasachi" source="Orion">Sabyasachi</keyword> has retracted his ad for his latest <keyword id="6356382" type="General" weightage="80" keywordseo="mangalsutra" source="Orion">Mangalsutra</keyword> collection.</li><li>The brand was trolled heavily for allegedly hurting religious sentiments by promoting its ‘<keyword id="12401445" type="General" weightage="20" keywordseo="royal-bengal-mangalsutra" source="Orion">Royal Bengal Mangalsutra</keyword>,’ a part of their Intimate Fine Jewellery line.</li><li>In the past few weeks, many brands have been trolled about their campaigns on social media and brand Sabyasachi is the latest to retract its ad.</li></ul>Another brand bows down to the pressures of online trolls this week. The latest brand to fall victim to online bullying is Fashion designer <keyword id="7202" type="General" weightage="20" keywordseo="sabyasachi-mukherjee" source="Orion">Sabyasachi Mukherjee</keyword>'s label. He withdrew his latest campaign for his mangalsutra collection on Sunday after Madhya Pradesh’s Home Minister Narottam Mishra issued a "24-hour ultimatum" and threatened to send the "police force." "I have warned earlier as well. I am personally warning designer Sabyasachi Mukherjee and giving him a 24-hour ultimatum. If this objectionable and obscene advertisement is not withdrawn within 24 hours, then a case will be registered against him and legal action will be taken. The police force will be sent for the action," said Mishra in a video message that he posted on Twitter. After this warning, Sabyasachi took to Instagram and stated that he was "deeply saddened" that the advertisement campaign "offended" a section of the society and withdrew the campaign. The mangalsutra campaign by Sabyasachi's brand featured intimate portraits of same-sex and heterosexual couples sporting ‘Royal Bengal Mangalsutra’ of Intimate Fine Jewellery line. Soon, the internet flooded with #boycottsabysachi comments and trolls started calling the campaign ‘anti-Hindu’ and ‘offensive.’ Sabyasachi isn’t the only one who has withdrawn his ad after receiving threats from trolls and politicians. In the past few weeks, <keyword id="62997" type="General" weightage="20" keywordseo="dabur" source="Orion">Dabur</keyword>’s Fem and <keyword id="6492243" type="General" weightage="20" keywordseo="fabindia" source="Orion">FabIndia</keyword> were also at the receiving end of social media trolling for their digital campaigns.

After Dabur and FabIndia, Designer and entrepreneur Sabyasachi withdraws mangalsutra ad

<ul><li>Controversies have always been a part of the advertising industry and the year 2021 was no different.</li><li>The year was full of ups and downs and a lot of brands landed in trouble for hurting religious sentiments through their campaigns.</li><li>We look at the year gone by and some brand controversies that erupted in India.</li></ul>2021 was bitter-sweet for the Indian advertising industry. This year gave us beautiful campaigns such as Cadbury’s remake of the famous stadium ad with the wonderful jingle Kuch Khaas hai, CRED’s Indiranagar Ka Gunda that still continues to appear in memes on the internet, Bhima’s Pure as Love ad that challenged the status quo, to mention a few. However, it was also a year full of controversies. Many brands landed themselves in trouble and numerous campaigns had to be pulled off. It is not too difficult today for a small tweet to snowball into a boycott trend, something that is every marketers’ and agency’s nightmare. At the same time, when brands have a presence on social media, they start having an opinion or a voice. If brands err on the side of caution, they are simply selling products to consumers and not engaging with them on a personal level. There will always be users who support the brand for standing up and fighting for causes they believe in but there will also be those who would oppose them at the slightest disagreement. GenZ is also becoming increasingly aware of how advertising works and is able to separate grey from black. They view brands as a form of self-expression and to connect with them, brands are also expected to go beyond just selling their products. They are known to connect with brands that they feel are socially and environmentally conscious. So, while many experts advise brands to steer clear of religious topics or make any political statements, there’s also pressure on brands and companies to take firm stands on issues that matter to these young consumers. As brands try to find the balance between making the right statement and offending a majority in the coming year, here are a few brands who found themselves in troubled waters this year: Manyavar Bridal wear brand Mohey had released a commercial that aimed to offer a fresh perspective to the Hindu wedding ritual 'Kanyadaan.' With its campaign featuring Alia Bhatt, Mohey promoted women empowerment and gave a more gender-sensitive touch to the age-old tradition of ‘Kanyandaan’ in Hindu weddings and insisted on bringing in ‘Kanyamaan’ instead. “Through the film, Mohey’s brand ambassador Alia Bhatt questions the conventional beliefs that require a daughter to conform to being ‘given away’ at her wedding. She makes a choice on her wedding day to rethink rituals, stating what Kanyadaan means in modern times, making it more equal and progressive for her present and future generations,” explained its press release. However, this campaign did not sit well with Twitter users. It flared up a controversy on social media and the hashtag #BoycottManyavar started trending on Twitter. The trolls slammed the ad for mocking Hindu traditions. <div type="Youtube" id="PmCSjllj7KU" title="Tradition wahi, soch nayi - #KanyaMaan" thumbUrl="https://i.ytimg.com/vi/PmCSjllj7KU/mqdefault.jpg"></div> Cadbury beef row Mondelez India had found itself in a soup too after a few screenshots surfaced on Twitter suggesting that its Cadbury Dairy Milk may contain gelatine derived from beef. Trolls were quick to call for a boycott on all Mondelez products but some users even pointed out that the screenshot being shared is that of Cadbury Australia’s website. <div type="twitter" handle="DairyMilkIn" handlename="Cadbury Dairy Milk" image="http://pbs.twimg.com/profile_images/1327255370444668928/1NjkNhJE_normal.jpg" favoritecount="963" retweetcount="241" status="https://t.co/798qgPozsF" createdat="1626616484000" id="1416758336909840387"></div> The chocolate and snacks giant later clarified that its products in India are all vegetarian. It said that the screenshots circulated were of the company’s products sold overseas. FabIndia Clothing brand FabIndia was criticised for its collection named 'Jashn-e-Riwaaz.' Twitterati alleged that the campaign purposely tried to hurt religious sentiments by associating the name ‘Jashn-e-Riwaaz’ with Diwali, a Hindu festival. They even had a problem with women not wearing their badges of being married such as bindis, bangles and sindoor. Tejasvi Surya, MP and National President of the BJP Yuva Morcha had tweeted, “Deepavali is not Jash-e-Riwaaz. This deliberate attempt of abrahamisation of Hindu festivals, depicting models without traditional Hindu attires, must be called out. Brands like Fabindia must face economic costs for such deliberate misadventures.” Soon after that tweet, FabIndia deleted its post across social media and renamed its collection to ‘Jilmil-si-Diwali.’ Sabyasachi The designer brand was trolled heavily for allegedly hurting religious sentiments by promoting their ‘Royal Bengal Mangalsutra,’ which is a part of their Intimate Fine Jewellery line. The ace designer behind it, <keyword id="7202" type="General" weightage="20" keywordseo="sabyasachi-mukherjee" source="Orion">Sabyasachi Mukherjee</keyword>, decided to withdraw the campaign after it triggered an avalanche of online trolling for hurting religious sentiments. He retracted his campaign after Madhya Pradesh’s Home Minister Narottam Mishra issued a "24-hour ultimatum" and threatened to send the "police force." <div type="image" title="Sabya and mangalsutra ads" msid="88322071" hostid="261"></div> Dabur’s Fem In the same week, Dabur’s Fem Cream Bleach advertisement stirred a boycott trend for showing a same-sex couple celebrating the Hindu festival of Karva Chauth. <div type="Youtube" id="-yu4_BIPkXU" title="Fem Ad on Karwa Chauth | Dabur Fem Controversial Ad | Viral Video" thumbUrl="https://i.ytimg.com/vi/-yu4_BIPkXU/mqdefault.jpg"></div> CEAT CEAT Tyres was criticised for an ad featuring Aamir Khan in which the actor was seen advising people not to burst crackers on Diwali. <div type="Youtube" id="wm4kOghHQ24" title="Switch to CEAT SecuraDrive | Aamir Khan- Cricket" thumbUrl="https://i.ytimg.com/vi/wm4kOghHQ24/mqdefault.jpg"></div> Zomato Zomato landed in a controversy in October after a customer from Tamil Nadu alleged he was denied a refund for a missing item in his order as he didn't know the ‘national language’ Hindi. Soon, a massive backlash followed on Twitter with many slamming the food delivery app for imposing Hindi on its customers. This also led to hashtags "Reject_Zomato" and "ZomatoSpeakTamil" trending on top. Fortune oil When Sourav Ganguly, BCCI President and Former India Cricket Captain, suffered a mild heart attack in January, netizens happened to re-discover his old ad endorsing Fortune's Cooking Oil. It then triggered a slew of tweets and jokes with people questioning the effectiveness of the oil and also wondering how the brand will tackle this crisis. <div type="twitter" handle="arifaajakia" handlename="Arif Aajakia" image="http://pbs.twimg.com/profile_images/1463855466463862798/ZR5EoEHM_normal.jpg" favoritecount="161" retweetcount="13" status="Dada, get well soon. We love you. You are a tiger, you will come back roaring. @SGanguly99 https://t.co/F5rkPAlmNE" createdat="1609734280000" id="1345949241093586946"></div> On Valentine’s day this year, the brand published an honest print ad clarifying that there are many factors that can affect our heart's health. Adani Wilmar’s Fortune rice bran cooking oil was the only brand that did not bow down to trolls. <div type="twitter" handle="FortuneFoods" handlename="Fortune Foods" image="http://pbs.twimg.com/profile_images/1230878437541371904/69ad0EW2_normal.jpg" favoritecount="15" retweetcount="2" status="Dada made a healthy comeback, as he always does! Here's a 'heart' felt message from him on Valentine's Day. Let's h… https://t.co/Je2cGatoz8" createdat="1613277036000" id="1360808636755320837"></div>

From Manyavar’s Kanyadaan to Cadbury’s beef row, here are a few brands that found themselves in trouble in 2021

<ul><li>Social media trolls are not going to disappear from the internet anytime soon.</li><li>Trolls can heavily tarnish a brand’s image, also significantly impacting the brand’s marketing plans to promote any newly launched product or service. </li><li>Tanvi Bosmia, Associate Account Director - Brand Experience, SoCheers shares some tips on how to deal with social media trolls.</li></ul>We’re living in an era where access to the internet is super easy. People love sharing their unfiltered opinion on social media considering it has always been a space for freedom of expression whether it’s a compliment for the brand or a complaint against them. Each individual is entitled to their opinion, no matter the impact it could have on the person or the brand on the receiving end. Brands today need to have a social media presence, period. It’s the easiest way to reach an exponentially large audience. And with all the positive aspects of this exposure, there also comes a negative side - the Trolls! Though ‘boycott culture’ is as old as social media, unfortunately, 2021 can be labelled a year of outrage as many brands were made to pull off their ads. For instance, Tata’s jewellery brand, Tanishq, faced a considerable amount of backlash for its advertisement showcasing their new collection Ekatvam, featuring an interfaith babyshower. The brand got heavily trolled for promoting inter-faith marriages and “love jihad”, and soon saw a boycott trend as well. This led to a fall in stocks for Titan amid all the trolling and Tanishq pulling the video down, even though the Advertising Standards Council of India (ASCI) said that there was nothing indecent or vulgar or repulsive in the advertisement, to cause grave and widespread offense. Similarly, there were many campaigns like Manyavar’s “Kanyamaan”, Dabur’s Karwachauth ad, Sabyasachi's "Mangalsutra Collection'', FabIndia's “Jashn-e-Riwaaz” and so on and so forth, who faced major fallout for their progressive thoughts. Unfortunately, such trolls can heavily tarnish a brand’s image, also significantly impacting the brand’s marketing plans to promote any newly launched product or service. This also leads to the brand’s message getting lost in all the chaos created by these trolls. This in turn leads to upsetting consumers who are actually there with genuine intent. Here are some solutions for managing these troll situations better: <ol><li>Effective ORM Practices: Trolls don’t always easily stand out and it could be difficult for the brand to identify between an unhappy customer and a troll. Usually, trolls initiate a conversation which is controversial in nature whereas an unhappy customer will settle down once their complaint is addressed and resolved. The timing is super important and considering how fast social media platforms move, it’s essential for the brand to ensure that they respond within an hour’s time and give out a contact number/email ID to write to or simply ask them to “DM” (direct message) to take the conversation further. Any delay in response from the brand’s end can lead to speculation and stir up further agitation in the customer. Timely responses play a very important role and can go a long way in converting the unhappy customers into a part of their community which will also help in weakening the troll community.</li></ol>1. Do(n’t) Engage With Trolls: Once the brand has identified a troll, indulging in a conversation with them could be tricky. Anything that goes out from the brand’s handle on social media is a direct reflection on the company and one wrong response could have an entirely irreversible and negative impact on the brand image. Hence, responding with factually correct information can help defeat these trolls. Having said that, it is also difficult to reason with trolls and getting into an argument with them could only fuel the fire further. So, in such cases, the ideal solution for the brand would be to report their messages/comments and also watch out for anyone else interacting with the troll to avoid it from escalating. 2. Effective Crisis Management: Setting up a crisis committee who can create a plan of action that consists of all the possible solutions for every type of message or comment can help the brand to be prepared for anything that comes next and tackle it accordingly. Social Listening is a really effective way to monitor and track any negative sentiment that pops up about the brand on the internet and makes it easier to take action in real time. There are various listening tools that can help to effectively tackle the trolls, avert any such crisis and avoid the brand image from getting hampered. 3. Making Happy Customers Your Spokesperson: Set clear guidelines to ensure that all communication that goes out from the brand handle is religiously/politically safe and doesn’t hurt anyone’s sentiments. Identify brand ambassadors from their followers who ardently follow everything that they post and can speak for the brand, building a positive sentiment about the company. Maintain full transparency and put out content that showcases the values the brand stands for and how valuable their customers and their feedback is for them. This, in the long run will help build a community that will also police these trolls and stand by the brand in crisis situations. For instance, Flipkart got trolled last year after one of its service executives told a customer that the company cannot deliver goods in Nagaland because it doesn’t “deliver outside India”. The response was probably a genuine error; however, it was too late by the time Flipkart realized and apologized since they had already been hit by the trolls. To sum it up, social media trolls are not going to disappear from the internet anytime soon. The best way to avoid getting trolled is to be fully prepared and set up a process with the team that manages the brand handles on how they will deal with trolls or unhappy customers before any such situation arises. Once the process is in place, based on learnings, the brand can chart out a detailed plan of action on how they will address &amp; tackle the various different situations that could arise in the future and also ensure the brand image is intact.

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After Dabur and FabIndia, Designer and entrepreneur Sabyasachi withdraws mangalsutra ad

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From Manyavar’s Kanyadaan to Cadbury’s beef row, here are a few brands that found themselves in trouble in 2021

Karuna Sharma

Tackling trolling: How trolling affects brands

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