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3 mins read

From Zomato CEO to delivery partner: Deepinder Goyal’s experiment sheds light on the struggles faced by the company's gig workers

Zomato CEO Deepinder Goyal worked as a delivery partner for a day to understand their challenges. H…

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2 mins read

Some fast-food restaurants in the US are paying workers in Asia and Africa to take customers' orders via video call

Rather than finding workers locally, some fast-food restaurants in the US are paying cashiers on di…

Grace Dean   


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3 mins read

A Starbucks worker of nearly 20 years says the chain has gone from 'quirky coffee shop' to 'soulless fast food empire'

A Starbucks store worker said his experience hasn't been as good since former CEO Howard Schultz le…

Alex Bitter   


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4 mins read

Starbucks' new CEO wants people to hang out in stores, but some workers say his plan has a big problem

Starbucks' mobile orders are a challenge for the coffee chain, some store employees said, as its ne…

Alex Bitter   


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2 mins read

There's a silver lining to California's $20 fast-food wage, restaurant bosses say: it's attracting better workers

But the effects of this could be short-lived, as other businesses are expected to boost wages to co…

Grace Dean   


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2 mins read

A remote worker relocating to Walmart's headquarters says he's excited to work at the office, but he's stressed about the short timeline

Walmart is requiring formerly remote employees to relocate to one of three US offices in a matter o…

Dominick Reuter   


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2 mins read

Denny's is closing 150 locations in the latest sign of the squeeze on family dining

About 50 restaurants will be shut this year with the other 100 closing in 2025 in an attempt to rai…

Nora Redmond   


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3 mins read

McDonald's explains why it doesn't think its E. coli outbreak will be like Chipotle's in 2015

McDonald's executives were asked about Chipotle's 2015 E. coli outbreak while giving an update Wedn…

Dominick Reuter   


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3 mins read

Fast-food restaurants in California are laying off workers to prepare for the $20 minimum wage hike

Two Pizza Hut franchisees in California are among those who are laying off workers, federal WARN fi…

Grace Dean   


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2 mins read

A Cracker Barrel hostess reveals how the restaurant tries to sell you more food

A Cracker Barrel hostess said she tries to sell more food by approaching diners with trays of packa…

Alex Bitter   


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5 mins read

Big Tech workers got too used to perks. The pampering is over.

Meta's 'Grubhubgate' speaks to a bigger culture shift in Silicon Valley — and a festering distrust …

Lara O'Reilly,Rob Price,…   


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2 mins read

19 ex-McDonald's workers returned to their old restaurant for a 'Class of 1975' reunion almost 50 years after working together

The former McDonald's workers have stayed close friends over the past 50 years. Some had even met t…

Grace Dean   


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5 mins read

Chipotle's latest marketing campaign shows how restaurants are getting creative to win your lunch break

Back to the office means the return of the age-old question: What's for lunch? And the fight to be …

Dan DeFrancesco   


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3 mins read

Workers in 4 states are up for a raise. This map shows the minimum wage in every state.

Most states' minimum wages are above the federal level of $7.25. Some are voting to hike pay even m…

Juliana Kaplan,Madison Hoff   


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1 min read

The 91-year-old owner of the iconic Hollywood Arby's has closed the restaurant after 55 years due to the pandemic and California's $20 minimum wage

Since the Arby's restaurant opened in January 1969, it had only had one owner: Marilyn Leviton, now…

Grace Dean   


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2 mins read

Laid-off Red Lobster workers vent online after 50 locations abruptly close

More than 50 Red Lobster restaurants in the US closed this week amid financial troubles at the comp…

Grace Dean   


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3 mins read

Here are the restaurants that raised menu prices in California, from Chick-fil-A to McDonald's

California restaurant owners have upped menu prices since a new pay law took effect earlier this ye…

Alex Bitter   


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3 mins read

Ordering delivery has gotten wildly expensive

The cost of delivery from Uber Eats, DoorDash, and other services is high for many diners. But the …

Alex Bitter   


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3 mins read

Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says

Starbucks' long customer wait times at one store are due to too few employees on the job, one worke…

Alex Bitter   


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3 mins read

Here are 5 ways fast-food restaurants in California are cutting costs to cover the new minimum wage

California fast-food franchisees say they're desperate to find ways to remain profitable and offset…

Grace Dean