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6 mins read
The poisoned chalice of restaurant popularity
New research shows restaurants that won major awards like a Michelin star were more likely to close…
Emily Stewart
1 min read
Restaurants made big changes to cope with the pandemic. Lots of them have stuck.
"Many of the health codes restaurants observe now — sanitizing and disinfecting surfaces, maintaini…
Nora Redmond
1 min read
I paid $120 for a fine-dining experience narrated by AI. High-brow restaurants should take notes.
When I learned the dining room is surrounded on all sides by screens with AI-generated text-to-phot…
Fiona Clair
2 mins read
Some fast-food restaurants in the US are paying workers in Asia and Africa to take customers' orders via video call
Rather than finding workers locally, some fast-food restaurants in the US are paying cashiers on di…
Grace Dean
1 min read
McDonald's is reportedly spending $100 million to help lure customers back after the E. coli outbreak
A memo seen by CNN said $35 million is being spent on marketing, with another $65 million going to …
Nora Redmond
2 mins read
China's KFC and Pizza Hut CEO said she spends hours watching her customers eat
Yum China CEO Joey Wat saw Gen Z diners dip fried chicken into mashed potatoes, which gave her the …
Aditi Bharade
1 min read
10 of the most haunted restaurants in the US
Haunted attractions contribute roughly $300 million annually to the US economy, according to indust…
Priyanka Rajput
3 mins read
This Starbucks exec quit to launch a rum brand. These 3 strategies helped him succeed — and attract investors like Howard Schultz.
Marc-Kwesi Farrell spent three years as a Starbucks VP. He left to launch his own rum brand, applyi…
Maria Noyen
2 mins read
McDonald's wants to make flatulent cows less of a problem for the environment
A McDonald's meat supplier will use a new corn feed that could reduce the environmental impact of r…
Alex Bitter
2 mins read
A London chef criticized diners who just get water and share dishes. He says it's about the atmosphere, not the money.
A London restaurateur's complaint about diners who don't spend much has sparked debate online, amid…
Mia Jankowicz
3 mins read
China's luxury slump is trickling down to other consumer companies
Companies like Starbucks, Nike, and Estée Lauder have reported falling sales in China as weak consu…
Madeline Berg,Huileng Tan
1 min read
It's not getting any easier for fast-food chains
Fast-food chains like McDonald's, KFC, and Burger King face declining sales in the US as rising pri…
Mary Hanbury,Nora Redmond
3 mins read
Food deliveries keep getting more expensive — but we can't stop ordering
Food delivery costs rise but demand remains high as Americans prioritize convenience and time-savin…
Nora Redmond
1 min read
TGI Friday's files for Chapter 11 bankruptcy
In the filing, the company listed both assets and liabilities as between $100 million and $500 mill…
Rebecca Rommen
3 mins read
Fast food chains are locked in a 'value war' for US customers
McDonald's, Starbucks, and others this week have highlighted a "value war" as customers push back o…
Dominick Reuter
1 min read
Wendy's is closing another 140 'outdated' stores as it looks to build out new higher-tech locations
Wendy's said it will close some underperforming restaurants earlier than planned, setting it up for…
Dominick Reuter
3 mins read
Why fast-food chains and big brands love loyalty programs
Retailers and fast-food giants like McDonald's, Starbucks, and Costco leverage loyalty programs to …
Nora Redmond
5 mins read
Cracker Barrel employees and customers say the restaurant chain needs a turnaround, too
Cracker Barrel has lost relevance with customers. Customers and an employee pointed to disappointin…
Alex Bitter
1 min read
Chipotle says ensuring 'consistent and generous portions' has taken a toll on its profitability
Chipotle executives said a recent focus on portions sizes, as well as unusual price trends for avoc…
Dominick Reuter
2 mins read
A Cracker Barrel hostess reveals how the restaurant tries to sell you more food
A Cracker Barrel hostess said she tries to sell more food by approaching diners with trays of packa…