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Alphabet and <keyword id="6355629" type="General" weightage="100" keywordseo="google" source="Orion">Google</keyword> CEO <keyword id="164502" type="General" weightage="20" keywordseo="Sundar-Pichai" source="Orion">Sundar Pichai</keyword> is likely to testify in <keyword id="6399901" type="General" weightage="80" keywordseo="epic" source="Orion">Epic</keyword> Games's lawsuit against Google in a US court next week. The Fortnite game developer seeks to call <keyword id="1604185" type="General" weightage="50" keywordseo="pichai" source="Orion">Pichai</keyword> as a witness on Tuesday as it makes its case alleging that <keyword id="963171" type="General" weightage="50" keywordseo="google-play" source="Orion">Google Play</keyword> is an unlawful monopoly, reports The Verge. "In court documents, Google requested to use a podium in the courtroom on Tuesday, which suggests that Pichai may indeed appear to testify," the report noted. Last month, in the US vs. Google case, Pichai stood behind a podium instead of sitting because of "apparent back issues". The lawsuit was filed after Google pulled Fortnite from the Play store. Epic is arguing that Google's monopolistic control on its Google Play Store for Android smartphones violates both state and federal antitrust laws. Meanwhile, Google offered a $147 million deal to game developer Epic Games to launch its popular game Fortnite on Google Play store, the tech giant told the court. Purnima Kochikar, Vice President, Play Partnerships at Google, said in her testimony that the deal was approved and presented to Epic but not accepted, reports The Verge. The deal would have seen the money dispensed over a three-year period of "incremental funding" (ending in 2021) to Epic. In a document justifying the deal, Google wrote that "Fortnite's absence could result in $130 million (up to $250 million) direct revenue loss with Play" and that there could be a "downstream impact of $550 million (up to $3.6 billion) potential revenue loss if broad contagion to other developers". The Epic vs Google trial began this week on Monday. Google has defended its 30 per cent cut on transactions for apps via its Play store. SEE ALSO: <a href="https://www.businessinsider.in/tech/mobile/news/multilingual-global-office-calls-might-soon-become-easier-with-ai-live-translate-call/articleshow/105087029.cms">Multilingual global office calls might soon become easier with AI Live Translate Call</a> <a href="https://www.businessinsider.in/stock-market/news/protean-egov-technologies-ipo-how-to-check-allotment-and-gmp-value/articleshow/105093386.cms">Protean eGov Technologies IPO allotment – how to check allotment, GMP, listing date and more</a> <a href="https://www.businessinsider.in/business/auto/news/british-luxury-carmaker-lotus-cars-enters-the-indian-market-with-2-55-electric-suv/articleshow/105092076.cms">Lotus Cars enters India with Eletre, a luxury electric SUV priced starting at ₹2.55 crore</a>

Sundar Pichai to testify in Epic Games vs Google case next week

<keyword id="2573" type="General" weightage="100" keywordseo="air-india" source="Orion">Air India</keyword> plans to introduce sophisticated features to its generative artificial intelligence virtual agent that handles more than 6,000 customer queries daily. The Tata Group-owned airline is using ChatGPT to analyse even some complex questions it may not be able to immediately answer to improve customer experience in later interactions and is helping it to become more attuned to natural language. In a release on Friday, Air India said it has become the world's first airline to have successfully deployed a Generative AI virtual agent '<keyword id="6388899" type="General" weightage="50" keywordseo="maharaja" source="Orion">Maharaja</keyword>', powered by Microsoft's Azure OpenAI service. The agent has successfully answered over half a million customer queries since its pilot launch in March 2023, and today manages over 6,000 queries a day in four languages, the release said. According to the airline, 'Maharaja' manages an extensive spectrum of customer queries across 1,300 areas, including those related to flight status, baggage allowances, packing restrictions, check-in, frequent flyer awards, airport lounge access, flight changes and refunds. The agent speaks Hindi, English, French, and German. "Of the 6,000-plus questions received each day, over 80 per cent are successfully answered in seconds. About 15 per cent of customer queries today require additional assistance, and Maharaja recognises this automatically and orchestrates a seamless handoff to Air India's contact centre agents," the release said. In the coming months, the airline plans to launch a host of sophisticated features, driven by patent-pending technologies. "This includes a novel user experience that changes the way customers interact with AI agents with a combination of textual and graphical interactions that can potentially further speed up customer interactions... Air India also plans to enhance the current AI agent with data-driven deep-personalisation capabilities," the release said. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, said that after the emergence of Large Language Model driven generative AI capabilities, it is increasingly seeing a definitive shift in guest preferences to use chat interactions to get the information and support they need quickly. Air India also said that generative AI solutions help automate repetitive and mundane tasks such as booking, cancellation and confirmation, and free up bandwidth for human agents to focus on more complex and value-adding interactions. The full service carrier has embarked on an ambitious expansion plan. SEE ALSO:<a href="https://www.businessinsider.in/tech/news/ex-apple-employees-launch-ai-pin-a-wearable-which-wants-to-replace-your-smartphone/articleshow/105113255.cms" target="_blank"></a> <a href="https://www.businessinsider.in/tech/news/ex-apple-employees-launch-ai-pin-a-wearable-which-wants-to-replace-your-smartphone/articleshow/105113255.cms" target="_blank">Ex-Apple employees launch AI-Pin, a wearable which wants to replace your smartphone</a> <a href="https://www.businessinsider.in/stock-market/news/protean-egov-technologies-ipo-how-to-check-allotment-and-gmp-value/articleshow/105093386.cms">Protean eGov Technologies IPO allotment – how to check allotment, GMP, listing date and more</a> <a href="https://www.businessinsider.in/tech/mobile/news/multilingual-global-office-calls-might-soon-become-easier-with-ai-live-translate-call/articleshow/105087029.cms">Multilingual global office calls might soon become easier with AI Live Translate Call</a>

Air India bets on generative AI, to introduce more AI features to address customer queries

<ul><li><keyword id="1688230" type="General" weightage="20" keywordseo="Humane" source="Orion">Humane</keyword>, a San Francisco-based startup has launched its first product, the <keyword id="17868189" type="General" weightage="100" keywordseo="AI-Pin" source="Orion">AI Pin</keyword>.</li><li>It is an AI-powered smart device that comes with a small projector.</li><li>Here’s everything you need to know about AI Pin, which may someday replace your smartphone.</li></ul>Artificial intelligence (AI) is not just limited to chatbots anymore, with companies now integrating AI into their products to enhance the user’s experience. From companies using AI for customer service to using AI coaches in<a href="https://www.businessinsider.in/tech/gadgets/news/amazfit-cheetah-series-smartwatches-with-ai-powered-running-coach-launched-in-india/articleshow/103836676.cms"> smartwatches</a>, the technology has evolved a lot over the years. Humane, a startup founded by two ex-Apple employees, and backed by <keyword id="10387" type="General" weightage="50" keywordseo="microsoft" source="Orion">Microsoft</keyword> and ChatGPT developer OpenAI has introduced a new product that intends to kill Apple’s biggest profit maker – the smartphone. <cmsannotation type="cmsannotation" annotationid="The Humane AI Pin" comment="subhead" text="The Humane AI Pin">The <keyword id="19450710" type="General" weightage="20" keywordseo="Humane-AI-Pin" source="Orion">Humane AI Pin</keyword></cmsannotation> Humane has announced the AI Pin, the company’s first consumer device is a two-part wearable which includes a small square-shaped device and a battery pack. It can magnetically attach to your clothes or other surfaces. It is priced at $699 (approx. ₹58,210) and users will also have to pay a monthly subscription of $24 (approx. ₹2,000), which gets them a Humane subscription, a phone number and mobile data. The AI Pin is powered by an unspecified Qualcomm Snapdragon chipset and runs on the company’s Cosmos operating system which is designed to route your queries to the right tools automatically, without asking you to download multiple applications. <div type="image" title="Humane AI Pin" msid="105113241" hostid="261" sizebytes="14504" caption="&amp;lt;p&amp;gt;The Humane AI Pin projects information on your hand&amp;lt;/p&amp;gt;"></div> The AI Pin has a green laser projector that can holographically project information on your hand or other surfaces. It is equipped with a camera that can recognize objects, look at food to provide you nutritional information and more. To control the device, you can use voice controls and gestures in front of the camera. Unlike voice assistants, it does not have a word to wake it and you will have to manually tap on a button to activate it. The AI Pin can basically be considered as the integration of AI chatbots like ChatGPT into a device, capable of placing calls, messaging and more. In addition to this, the device can currently provide real-time translation, answer questions, summarise your emails, provide nutritional information about your food and more. The company reportedly plans on adding more features such as navigation and shopping. SEE ALSO: <a href="https://www.businessinsider.in/tech/mobile/news/multilingual-global-office-calls-might-soon-become-easier-with-ai-live-translate-call/articleshow/105087029.cms">Multilingual global office calls might soon become easier with AI Live Translate Call</a> <a href="https://www.businessinsider.in/stock-market/news/protean-egov-technologies-ipo-how-to-check-allotment-and-gmp-value/articleshow/105093386.cms">Protean eGov Technologies IPO allotment – how to check allotment, GMP, listing date and more</a> <a href="https://www.businessinsider.in/business/auto/news/british-luxury-carmaker-lotus-cars-enters-the-indian-market-with-2-55-electric-suv/articleshow/105092076.cms">Lotus Cars enters India with Eletre, a luxury electric SUV priced starting at ₹2.55 crore</a>

Ex-Apple employees launch AI-Pin, a wearable which wants to replace your smartphone

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Sundar Pichai to testify in Epic Games vs Google case next week

IANS

Air India bets on generative AI, to introduce more AI features to address customer queries

PTI

Ex-Apple employees launch AI-Pin, a wearable which wants to replace your smartphone

Sourabh Jain

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