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<ul><li>Advocate Paresh B Lal was appointed as <keyword id="790242" type="General" weightage="20" keywordseo="whatsapp" source="Orion">WhatsApp</keyword>’s Grievance and Nodal officer in June this year.</li><li>The company is also hiring a Compliance Officer to comply with the country’s Information Technology (IT) rules of 2021.</li><li>WhatsApp never formally announced the appointment of a Chief Compliance Officer, however the government sources reportedly confirmed that one was appointed back in May 2021.</li></ul>Advocate Paresh B Lal — who was appointed as WhatsApp’s Grievance and Nodal officer in June this year — has quit and the Facebook-owned company is now on the lookout for his replacement. Sources aware of the development told Business Insider that Lal left WhatsApp and his previous stint at AZB &amp; Partners to start his independent practice. Currently, Varun Lamba, a partner at AZB &amp; Partners, has taken up the role, for interim, of WhatsApp’s Grievance Officer. <div type="image" title="EXCLUSIVE: WhatsApp’s Grievance Officer in India quits within six months" msid="88049337" hostid="261"></div> Besides this, the company is also hiring a Chief Compliance Officer to comply with the country’s Information Technology (IT) rules of 2021. Both these job openings are for WhatsApp office in Gurugram, India. <div type="ExtQuote" text="“We reserve the right to seek new candidates as needed because the officers are in critical roles and include the recruitment of uniquely qualified personnel to lead these responsibilities.”" auname="— WhatsApp said in a statement to Business Insider"></div> India’s <a href="https://www.businessinsider.in/tech/apps/news/why-whatsapp-twitter-and-facebook-are-reluctant-to-comply-with-indias-new-it-rules/slidelist/82975313.cms">new IT rules mandate ‘significant’ intermediaries</a> to appoint a Chief Compliance Officer, a nodal contact person and a grievance officer — all three of whom are required to be residents of India. “We are looking for a highly motivated professional for the role of Nodal Contact Person &amp; Grievance officer for WhatsApp in India. This person will coordinate with law enforcement agencies in India, including facilitating timely responses to valid legal requests under applicable law and our policies,” Whatsapp <a href="https://www.whatsapp.com/join/?dept=legal%2C-finance%2C-facilities-admin&amp;id=a1K2K0000030nWuUAI">said</a> in its job posting. The company is seeking an individual with more than a decade of experience in handling law enforcement matters or similar investigative experience with security agencies to fill up its Grievance and Nodal officer’s position. The person should also have an experience of managing user complaints and grievance redressal programmes. As per Lal’s LinkedIn profile, he had been with WhatsApp as the ‘Attorney-Grievance Officer and Nodal Officer’ between May to October 2021 and the reason for his exit is still unknown. Business Insider has reached out to Lal seeking more details about his exit. Previously, Twitter India’s interim Resident Grievance Officer<a href="https://www.businessinsider.in/india/news/twitter-interim-grievance-officer-for-india-quits/articleshow/83909930.cms"> Dharmendra Chatur had quit his post</a> in less than four weeks of his appointment in June this year. Even though WhatsApp never formally announced the appointment of a Chief Compliance Officer earlier, the government officials have<a href="https://www.hindustantimes.com/india-news/google-facebook-and-whatsapp-submitdetails-of-new-compliance-officers-101622227164551.html"> reportedly confirmed</a> that one was appointed back in May 2021. Business Insider could not independently verify the claim. The applicants, applying for the position of chief compliance officer, must be a resident in India and have more than 15 years of experience in relevant compliance matters — including expertise in applicable laws and regulations to online platforms, internet safety issues, user privacy and content regulations. For the Chief Compliance Officer position, <keyword id="6354576" type="General" weightage="20" keywordseo="facebook" source="Orion">Facebook</keyword> is looking for an individual with “Public policy experience or experience interacting and maintaining strong relationships with key government agencies and other external stakeholders on compliance matters in a highly-regulated environment,” Facebook said in the ‘Facebook Careers’ <a href="https://www.facebookcareers.com/v2/jobs/302535954755408/">section</a> of their website. WhatsApp had also <a href="https://www.businessinsider.in/tech/apps/news/whatsapp-moves-the-delhi-high-court-against-indias-new-it-laws-says-report/articleshow/82965251.cms">moved to Delhi High Court in May</a> for its concerns over "traceability" that has the potential to violate the privacy of Indian users. One of the clauses of the IT rules requires social media companies to identify the "first originator of the information" when authorities ask for it, which WhatsApp claims would hamper its encryption policy. SEE ALSO <a href="https://www.businessinsider.in/business/auto/news/maruti-suzuki-cars-to-cost-you-more-from-january-2022/articleshow/88048135.cms" data-type="tilCustomLink">Maruti cars to cost you more from January next year</a> <a href="https://www.businessinsider.in/business/news/twitter-suspended-34000-accounts-in-october-while-whatsapp-banned-2-million/articleshow/88043485.cms">Twitter suspended 34,000 accounts in October, while WhatsApp banned 2 million</a> <a href="https://www.businessinsider.in/tech/mobile/news/another-smartphone-from-a-popular-chinese-manufacturer-burst-into-flames-this-time-its-the-poco-x3/articleshow/88046256.cms">Another smartphone from a popular Chinese manufacturer burst into flames, this time it’s the Poco X3</a>

EXCLUSIVE: WhatsApp’s Grievance Officer in India quits within six months

<ul><li>India’s upcoming <keyword id="10822352" type="General" weightage="20" keywordseo="crypto-bill" source="Orion">crypto bill</keyword> may ask exchanges to appoint a <keyword id="1921401" type="General" weightage="20" keywordseo="grievance-officer" source="Orion">grievance officer</keyword>, according to industry insider Aritra Sarkhel, the head of policy and governance issues on <keyword id="6672551" type="General" weightage="20" keywordseo="wazirx" source="Orion">WazirX</keyword>.</li><li>According to him, the <keyword id="44734" type="General" weightage="20" keywordseo="indian-government" source="Orion">Indian government</keyword> is keen to have a local point-of-contact for crypto exchange just as the IT Rules, 2021 dictate for social networks.</li><li>A grievance officer is responsible for addressing an queries or concerns the government may have with respect to the company’s operations in the country or its users.</li></ul>India’s crypto bill is still a work-in-progress and the final draft is yet to get the Cabinet’s green light. And, one of the aspects that is on the table is getting every crypto exchange to appoint a grievance officer — a page out of the recently introduced IT Rules, earlier this year. <div type="ExtQuote" text="There are also talks of point-of-contact, like a grievance officer at every exchange." auname="Aritra Sarkhel told Business Insider during a webinar sponsored by WazirX"></div> This would mean potential jobs for at least <a href="https://www.businessinsider.in/investment/news/choosing-the-best-cryptocurrency-exchange-your-options-and-how-to-pick-between-them/articleshow/87539690.cms">16 lawyers</a> in the country given that there are at least 15 homegrown crypto exchanges in the country, like WazirX and CoinDCX, as well as foreign players, like Coinbase and CrossTower, keen to set up shop in India. <cmsannotation type="cmsannotation" annotationid="wazirx" comment="wazirx" text="wazirx">wazirx</cmsannotation> Aritra Sarkhel, the head of policy and governance issues at Indian crypto exchange WazirX — who has also been a <a href="https://www.businessinsider.in/cryptocurrency/news/heres-what-the-government-has-been-discussing-behind-closed-doors-as-it-looks-to-regulate-crypto-in-india/articleshow/88311964.cms">part of conversations with the government</a> over the past one year about the crypto bill — told Business Insider that the government’s is keen to appoint a point-of-contact for crypto exchanges. <div type="Youtube" id="tVujJlOD738" title="The Framework: Crypto Regulation And India" thumbUrl="https://i.ytimg.com/vi/tVujJlOD738/mqdefault.jpg"></div> <cmsannotation type="cmsannotation" annotationid="Why do crypto exchanges need a grievance officer?" comment="subhead" text="Why do crypto exchanges need a grievance officer?">Why do crypto exchanges need a grievance officer?</cmsannotation> The logic of appointing a <a href="https://www.businessinsider.in/tech/apps/news/why-whatsapp-twitter-and-facebook-are-reluctant-to-comply-with-indias-new-it-rules/slidelist/82975313.cms">grievance officer</a> is that regardless of whether a company is based in India or abroad, the point-of-contact is a person that is based out of India and can answer the government's questions and concerns, as and when they arise. Moreover, at least in the IT Rules, the executive’s name and contact details will be prominently published on the social media platform’s website for users to address their complaints. <div type="Article" hostid="261" msid="81208643" title="Facebook and Twitter have a ton of new rules to abide by in India ⁠— WhatsApp may find itself in the toughest spot of all" mstype="2" mssubtype="0"></div> Being a grievance officer requires the person to acknowledge all complaints within 24 hours and resolve the issue within 15 days of when the complaint was filed. Meta, formerly known as Facebook, has Spoorthi Priya as its grievance officer in India meanwhile WhatsApp has appointed Paresh B Lal — <a href="https://www.businessinsider.in/tech/enterprise/news/whatsapps-grievance-officer-quits-within-six-months-and-facebook-is-looking-for-a-replacement/articleshow/88049265.cms">who quit earlier this month</a>. While the grievance officers for platforms like WhatsApp, Meta — formerly known as Facebook — Twitter and others don’t necessarily need to be lawyers, it does need to be someone with at least 10 years of experience in dealing with law enforcement or security agencies, including cybercrime and online investigations. <cmsannotation type="cmsannotation" annotationid="Understanding the differences between traditional exchanges and crypto exchanges" comment="subhead" text="Understanding the differences between traditional exchanges and crypto exchanges">Understanding the differences between traditional exchanges and crypto exchanges</cmsannotation> Other aspects of the blockchain world <a href="https://www.businessinsider.in/cryptocurrency/news/heres-what-the-government-has-been-discussing-behind-closed-doors-as-it-looks-to-regulate-crypto-in-india/articleshow/88311964.cms">aren’t quite on the government’s radar</a> yet. “Listen, nobody is discussing the metaverse at the highest quarters. We’re discussing cryptos and exchanges and NFTs, a little bit. I don’t think people are discussing the metaverse,” said Sarkhel. The focus right now is on understanding the differences between how traditional exchanges and crypto exchanges function. How does the money go in and out, how do wallets — where users hold cryptocurrency — figure into the regulation, and what sets one cryptocurrency apart from the next. And, when it comes to non-fungible tokens (NFTs), most of the conversation is around how they should be taxed as HODLer of digital art, as a buyer, or as a creator. SEE ALSO: <a href="https://www.businessinsider.in/cryptocurrency/news/heres-what-the-government-has-been-discussing-behind-closed-doors-as-it-looks-to-regulate-crypto-in-india/articleshow/88311964.cms">INTERVIEW: The Indian Government is asking experts these questions as it mulls over the crypto bill — and the metaverse isn’t one of them yet</a> <a href="https://www.businessinsider.in/cryptocurrency/news/bitcoin-tether-shiba-inu-and-dogecoin-were-most-popular-cryptocurrencies-on-wazirx-in-2021/articleshow/88319567.cms">Bitcoin, Tether, Shiba Inu and Dogecoin were most popular cryptocurrencies on WazirX in 2021</a>

India’s crypto bill may take a page out of the new IT rules and ask exchanges to appoint a grievance officer

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EXCLUSIVE: WhatsApp’s Grievance Officer in India quits within six months

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