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India’s appetite is increasing day by and day and the <keyword id="20676228" type="General" weightage="20" keywordseo="food-services-industry" source="keywords">food services industry</keyword> is on a sizzling plate, projected to grow by 10-12% annually for the next seven years, according to a recent study by <keyword id="19896956" type="General" weightage="20" keywordseo="Swiggy" source="keywords" meta.keywordsubtype="org" meta.entityname="Swiggy" meta.hostid="261" meta.entityid="Swiggy">Swiggy</keyword> and <keyword id="19922375" type="General" weightage="20" keywordseo="Bain-Company" source="keywords" meta.keywordsubtype="org" meta.entityname="Bain &amp; Company" meta.hostid="261" meta.entityid="Bain &amp; Company">Bain &amp; Company</keyword>. This translates to a potential customer base of 45 crore people by 2030! <keyword id="20039605" type="General" weightage="20" keywordseo="online-food-delivery" source="keywords">Online food delivery</keyword>, in particular, is expected to grow at an even faster rate with a compound annual growth rate of 18%. Fueled by a growing population, more eating-out occasions, and a wider variety of food options, India's culinary landscape is undergoing a delicious transformation — delicious for the service providers. But what of the consumers? While the study reveals a fascinating diversity in <keyword id="22275323" type="General" weightage="20" keywordseo="how-india-eats" source="Orion">how India eats</keyword>, it also indicates that the top 50, or Tier 1, cities presently account for 70% of food consumption. This wouldn’t be a problem if eating food from outside weren’t basically synonymous with eating unhealthy food. To exacerbate this problem, statistics suggest that this trend will soon seep into the Tier 2 and 3 cities of the country as well. Further, 70% of consumption came from upper-middle to high income households. As per the study, GenZ and other youngsters represent a significant chunk of the food consumption pie – a whopping 40%! <div type="Article" hostid="261" msid="109113406" title="Millennials and Gen Z&amp;#39;s trendy new splurge: groceries" mstype="2" mssubtype="0"></div>Growing up in the age of smartphones and social media, Gen Z is comfortable navigating the digital world to discover new restaurants and cuisines. They're not afraid to experiment, venturing beyond traditional family favorites and trying over three different cuisines and six restaurants in a year! While GenZ appreciates good food, they also prioritise value for money. Online food <keyword id="20039606" type="General" weightage="20" keywordseo="delivery-platforms" source="keywords">delivery platforms</keyword> allow them to compare prices and offerings before placing an order. Furthermore, this generation is expected to dine out more often as their disposable income increases. The rise of online food delivery has revolutionized the way India eats. It has not only extended our eating hours (think late-night cravings!). With changing lifestyles, mid-meal snacking is becoming a popular trend. This opens doors for innovative brunch and evening snack options, requiring restaurants to adapt their opening hours. Delivery platforms have seen an increase in people ordering food items like chicken biryani, fried rice, butter naan, masala dosa and Margherita pizza, among other things, during odd-hours of the day and night. Convenience, taste, and price are now the holy trinity of ordering decisions. Food delivery platforms have intensified competition by making restaurant discovery and comparison a breeze. However, the rise of these food delivery platforms can have a direct impact on the health of Indians, and judicious use of them is advised. <div type="Article" hostid="261" msid="111758782" title="Zomato and Swiggy increase platform fee by 20% – food deliveries to get costlier" mstype="2" mssubtype="0"></div>

Swiggy report says GenZ contributes to 40% of food consumption; highlights recent trend of binge-eating

Last Christmas, my partner's parents made an extremely generous offer: We'd been sleeping on a luxuriously cooling, king-size Zinus mattress whenever we visited, and they asked whether we wanted one of our own. The only thing we needed to do was pick a bed frame. Easy, right?Our first thought was to head to <a target="_blank" class="" href="https://www.businessinsider.com/ikea-cut-prices-deflation-red-sea-shipping-crisis-inflation-greedflation-2024-1">Ikea</a> and purchase our current bed frame in a bigger size, but it was out of stock, so <a target="_blank" class="" href="https://www.businessinsider.com/luxury-retail-ecommerce-online-sales-stores-wealth-the-realreal-2024-7">we turned to the internet</a>. Searching "wooden bedframe" on the furniture <a target="_blank" class="" href="https://www.businessinsider.com/wayfairs-opens-first-ever-physical-store-take-a-look-2024-6">e-commerce store Wayfair</a>, whose tagline is "every style, every home," yielded over 13,000 results. Amazon gave us a smaller but not particularly more manageable 6,000, with sponsored or "trending" bed frames that weren't in our price range — or made of wood at all — frequently front-loaded. The task was daunting.We spent hours at a time clicking between product pages and toggling between search parameters, but none of the options ever lined up. Eventually, buying a new bed frame began to feel like a part-time job that neither of us had time for. Almost a year later, we're still crowding into our old, sagging queen with two dogs and a cat.We aren't the only people feeling paralyzed by making a purchase: On the Reddit forum r/Mattress, person after person complains of the time they have spent navigating a maze of distinctions, like "cooling" and "ultracooling," "medium" and "medium firm," or "memory foam" and "hybrid." For some, the task of buying a mattress was too much: "<a target="_blank" href="https://www.reddit.com/r/Mattress/comments/194n1c5/the_mattress_industry_destroyed_me_emotionally/">The mattress industry destroyed me emotionally and spiritually</a>," one post read. "<a target="_blank" href="https://www.reddit.com/r/Mattress/comments/1chv833/this_is_ruining_my_life_just_tell_me_what_the/">This is ruining my life</a>," someone else wrote.It's not just big, life-altering purchases, either: In a recent <a target="_blank" href="https://www.accenture.com/us-en/insights/consulting/consumer-goods-cutting-through-noise">Accenture survey</a> of 19,000 consumers around the world, 74% of respondents said that they had abandoned an online shopping cart at least once in the past three months because they felt "bombarded by content, overwhelmed by choice and frustrated by the amount of effort they need to put in to making decisions." This inability to commit to a purchase was reported by people shopping for clothes (79%), flights (72%), and even snacks (70%).Barry Schwartz, a Swarthmore College psychology professor, famously called this the "<a target="_blank" class="" href="https://www.businessinsider.com/how-too-many-choices-are-screwing-us-up-2016-11">paradox of choice</a>": While having a wider variety of choices can initially make us happier, <a target="_blank" class="" href="https://www.businessinsider.com/how-the-paradox-of-choice-could-explain-why-youre-still-single-2018-2">the more options we have</a>, the harder it can be to choose the best one for us.Schwartz's 2006 book drew inspiration from <a target="_blank" href="https://faculty.washington.edu/jdb/345/345%20Articles/Iyengar%20%26%20Lepper%20(2000).pdf">a study</a> that found that shoppers in a grocery store were 10 times as likely to purchase jam after sampling from a display of six jam varieties than they were from a sampling of 24. <a target="_blank" class="" href="https://www.businessinsider.com/quit-social-media-online-shopping-30-days-regain-control-productivity-2024-7">Online shopping</a>, which the US Census Bureau estimates accounts for roughly 16% of all retail sales, theoretically makes it easier to find exactly what we are looking for. But it also takes the jam problem and multiplies it by several orders of magnitude: We're inundated with hundreds and thousands of choices. With so much information about those choices, it sometimes can feel impossible to go on. What's more, experts say that many of the tools we rely on to help us sift through all of this information — from product descriptions to search engines to e-commerce filters — may actually be making the process even harder.The golden age of comparison shopping isn't so golden after all.The internet changed not just how we shop but also the number of options retailers can offer. Superstores that used to be limited by their square footage <a target="_blank" class="" href="https://www.businessinsider.com/warehouse-nation-boom-ecommerce-jobs-2022-10">could now fill warehouses</a> with thousands of items that would ship straight to customers' doorsteps. As a result, the retail landscape began to lean toward larger stores with more options.Jason Goldberg, the chief commerce-strategy officer of Publicis Groupe, said "category killers" like PetSmart and <a target="_blank" class="" href="https://www.businessinsider.com/the-tumultuous-history-of-toys-r-us-photos-2020-8">Toys "R" Us</a> outcompeted the neighborhood mom-and-pop pet and toy stores of yesteryear — only to find themselves losing out to stores with even bigger inventories, such as <a target="_blank" class="" href="https://www.businessinsider.com/amazon-q3-earnings-shoppers-cheaper-items-high-frequency-good-business-2024-11">Amazon</a> and <a target="_blank" class="" href="https://www.businessinsider.com/walmart-stock-price-sam-walton-family-wealth-billionaires-retail-strategy-2024-10">Walmart</a>. "In the history of retail, businesses with larger assortments have come in, and they've won out over businesses with small assortments," he said.Shoppers, it turns out, love the convenience of the one-stop shop. But that has left us with an ever-increasing number of options. "Amazon's doing what we think the American dream is, which is, have all the choice in the world," Jessecae Marsh, a professor of psychology at Lehigh University, told me. "But choice can be paralyzing." Part of the problem, Marsh said, comes down to the way our brain makes choices. When shopping, we typically start by looking for ways to narrow down the set of choices, such as by filtering out things we can't afford or that aren't the size we want. Then we look for a reason to pick one of the remaining items over the others. "When we try to make decisions, we want a reason behind the decision," she said.This helps explain why ratings and <a target="_blank" class="" href="https://www.businessinsider.com/guides/insider-reviews-expertise-in-product-reviews">reviews</a> have become such a popular feature on online marketplaces: When we're comparing two similar items, we need to find a piece of information that breaks the tie. A higher star rating, or a slate of glowing reviews from other customers, can be enough to do the trick. The trouble is that having more information at our disposal isn't always helpful. And sometimes, it can render decision-making more difficult.In a <a target="_blank" href="https://cognitiveresearchjournal.springeropen.com/articles/10.1186/s41235-023-00509-7">series of experiments</a> testing how the presence of diagrams influenced people's ability to correctly answer questions about topics like managing body weight, Marsh and Samantha Kleinberg, a professor of computer science at the Stevens Institute of Technology, found that while some guiding information could be helpful, too much information made picking the right answer almost as difficult as if the participants had received no guiding information at all. While the study, published last year in Cognitive Research: Principles and Implications, didn't focus on shopping, their results suggested that the more information we wade through when we're trying to make a decision, the more likely we are to come across something that conflicts with our beliefs, which complicates the decision-making process."If you've tried an Oil of Olay moisturizer, and you had a reaction to it, but you're seeing website over website telling you that's the best one, you're now in a position where the information that you're getting doesn't match information that you hold in your own head," Marsh said. "That conflict is always going to be hard for people because they don't exactly know how to resolve it."It doesn't help that the tools we use to reduce overwhelm may actually make things even more daunting. Raluca Ursu, an associate professor of marketing at New York University's Leonard N. Stern School of Business, told me that tools like filtering, sorting, and using recommendations could bog us down by revealing new factors to investigate, which leads people to search more — and, <a target="_blank" href="https://www.jstor.org/stable/25674430">research has found</a>, be less satisfied with their choices. Search engines such as Google, which present options in a ranked list, <a target="_blank" href="https://journals.sagepub.com/doi/abs/10.1509/jmr.09.0481?journalCode=mrja">can also lead</a> to a "maximizer" mindset. "Consumers start to believe they can find 'the best option' out there, which can then lead to additional stress and decision paralysis," Ursu told me. The <a target="_blank" href="https://www.businessinsider.com/search-web-email-google-streaming-online-shopping-broken-2022-4">decline of Google Search</a> probably doesn't help matters, either.Ursu has studied two factors in shopping: <a target="_blank" href="https://www.anderson.ucla.edu/sites/default/files/document/2022-01/SearchGaps_UrsuZhangHonka_Dec2021.pdf">search costs and search fatigue</a>. "Search costs generally reflect the time and effort consumers require to obtain information about a product," she said via email. "How difficult is it to determine this TV's price and technical specifications?" While search costs are typically much smaller online than they are IRL, where you have to jump in a car and drive to a store, search fatigue grows when shopping online because there's more information available and more options to sift through. Ursu guessed that the most exhausting stage of shopping is comparison shopping — when people pore over minuscule details between products to find the best one.If people <a target="_blank" class="" href="https://www.businessinsider.com/online-shopping-coping-mechanism-target-pandemic-2021-3">abandon their shopping carts</a> because they get overwhelmed by search fatigue, it can come back to bite retailers. In a <a target="_blank" href="https://www.anderson.ucla.edu/sites/default/files/document/2022-01/SearchGaps_UrsuZhangHonka_Dec2021.pdf">study</a> that looked at browsing data from clothing shoppers in the Netherlands, Ursu and her fellow researchers Qianyun Zhang and Elisabeth Honka found that reducing search fatigue by half led to a slight increase in transactions. They also found that search fatigue tended to affect smaller retailers more than larger ones since people tend to spend all their energy shopping at larger stores first.In fashion, perhaps no company embodies the paradox of choice more than <a target="_blank" class="" href="https://www.businessinsider.com/stitch-fix-subscription-clothes-review-work-from-home-2021-9">Stitch Fix</a>, which launched in 2011 with a counterintuitive business model: People who didn't have the time or patience to shop could undergo a virtual consultation with one of the firm's in-house stylists, then receive a subscription box filled with a selection of items that had been handpicked for them. It worked: By 2017, the company had gone public at a valuation of $1.4 billion, only to surge to a $11 billion market cap in early 2021, when many customers were holed up at home."Having someone do that front-loaded effort, that seems really valuable," Marsh said. It's the same thing we would do by bringing a contractor into a house to ask, "What are the options here to expand this bathroom?" After lockdowns ended, the company decided to introduce an option where customers could shop for individual items from categories like "jeans," "Lauren Ralph Lauren," and "workwear under $80." But since that pivot away from its core business, <a target="_blank" class="" href="https://www.businessinsider.com/stitch-fix-stylists-say-role-company-is-losing-flexibility-2021-8">the company has been losing customers</a> every year. Today, <a target="_blank" class="" href="https://markets.businessinsider.com/stocks/sfix-stock">Stitch Fix is valued at $400 million</a>, just a fraction of its market cap at its 2017 initial public offering. Goldberg, the chief commerce-strategy officer, said it's possible that the company's struggles are due to macro factors, like subscription fatigue and a sales slowdown in the clothes business. "Twenty years ago, you spent 6% of your budget on clothes; today, you spend 3% of your budget on clothes," he said. "People used to buy Stitch Fix for clothes to wear to work. You know what people don't do anymore?" Still, the company's decline raises an important point about the value of curation.Short of changing their business models, companies can make things easier on shoppers by simplifying their site designs, reducing friction during checkout, and keeping extraneous information to a minimum. Offering shoppers more personalized search results is another big piece of the puzzle, and the experts I spoke to say <a target="_blank" class="" href="https://www.businessinsider.com/how-amazon-is-using-ai-from-rufus-to-movie-recommendations-2024-7">artificial intelligence may be able to help us</a> winnow our choices down — that's the guiding idea behind <a target="_blank" class="" href="https://www.businessinsider.com/what-amazon-ai-shopping-assistant-rufus-is-like-2024-7">Rufus, a new conversational chatbot</a> from Amazon that answers questions and makes product recommendations. Of course, there's the danger AI <a target="_blank" href="https://www.businessinsider.com/ai-scam-spam-hacking-ruining-internet-chatgpt-privacy-misinformation-2023-8">will overwhelm us with spam and slop</a> first.As Marsh sees it, though, the most important thing is shoppers getting to a place where they're dealing with fewer options, even if they believe that more is better. "Whatever people think they want, they should have something a little bit less than that," she said. Marsh recommended researching a category and figuring out what product attributes matter most to you before you start shopping. She also suggested turning the decision over to <a target="_blank" class="" href="https://www.businessinsider.com/guides">a consumer guide</a>, a retailer quiz, or someone who has tried a product before you. Many people already do this with<a target="_blank" class="" href="https://www.businessinsider.com/gen-z-luxury-perfume-obsession-tiktok-fragrance-teen-boys-branding-2024-10"> beauty influencers</a>: If you have a similar skin or hair type to someone, seeing what works and what doesn't for them can help narrow down your choices.Still, deciding what to buy can be excruciating — even for people who study decision-making for a living. Recently, after an "extremely overwhelming" experience selecting a bed frame for her own house on Wayfair, Marsh said she realized she was going to need a new rug. "I started looking through the options, and I was like, 'I just can't,'" she told me. "We're going to have to go to a store. I just can't do it again."<a target="_blank" rel="" href="https://www.businessinsider.com/author/emilie-friedlander">Emilie Friedlander</a> is a journalist and editor from Brooklyn, currently based in Philadelphia. She co-hosts <a target="_blank" rel=" nofollow" href="https://theculturejournalist.substack.com/">The Culture Journalist</a>, a podcast about culture in the age of platforms.

'I just can't': Why so many consumers are sick and tired of online shopping

In the last few months, have you received a suspicious call from a stranger claiming that you have won a cash prize? Or has someone tried reaching out to you saying that a relative is in trouble and urgently needs money? If you answered yes to any of these questions, know that you are not alone. <keyword id="19895063" type="General" weightage="20" keywordseo="India" source="keywords">India</keyword> has reported a rise in scam calls in recent months and these calls seem to be increasing at a rapid rate. But not just calls, there are various other platforms that scammers try to take advantage of, to rob people of their hard-earned money. Read on to know about the top 5 <keyword id="22618205" type="General" weightage="100" keywordseo="personal-finance-scams" source="keywords">personal finance scams</keyword> that are surfacing in India and how you can stay safe from them. <h2>Fake <keyword id="20488964" type="General" weightage="20" keywordseo="job-offer" source="keywords">job offer</keyword> scams</h2>This is one of the most commonly reported scams. Over the last year, there have been many cases where people were approached for seemingly lucrative job offers via platforms like WhatsApp and Telegram. Some of these cases involved the victim making payments to certain accounts, while being made to believe that it is a part of the job and there will be a handsome return later. For instance, a PTI report in May this year revealed that a woman from Navi Mumbai found herself trapped in an online fraud and lost Rs 54 lakh. The victim wanted to earn some extra money by working from home and was reportedly offered freelance work by the scammers. She was also told that she would earn money after completing five tasks. And to receive these tasks, the woman claimed that she paid Rs 54.30 lakh in various accounts. When the woman asked for payment after completing the tasks assigned to her, the scammers stopped replying. <h2>Sweetheart scams</h2>Meeting the love of your life through an <keyword id="20167528" type="General" weightage="20" keywordseo="online-platform" source="keywords">online platform</keyword> seems too good to be true at times. And sometimes, this really is the case. Various cases have surfaced in the past where the victims were duped of their hard-earned money by their online lovers. Just last month, a man in Delhi was scammed of Rs 1.2 lakh when he planned to meet a woman he was talking to on Tinder. The two met at a cafe in Delhi to celebrate the woman’s birthday and ordered some snacks, cakes, and wine. The woman however, abruptly left in the middle of the date citing a family emergency. And the victim incurred a bill of Rs 1,21,917.70 for food that should have only cost a few thousand bucks. When he questioned the high bill, he was threatened and forced to pay. After investigating, the police found that the cafe split the high bills in a set way: 15% to the girl, 45% to the table and cafe managers, and 40% to the owners. <h2>Fake screenshots scams</h2>Another type of scam that is widely happening in the country is where you are shown a screenshot that gives the impression that your account has been credited with some money, when it actually has not. For instance, in March this year, a Delhi Uber driver was making headlines for overcharging a customer for a ride to the airport. A Moneycontrol report mentioned how a man described his experience in a Reddit thread. As per the report, the man said that he had booked a ride to the airport and the initial fare was Rs 340. However, when the ride was completed, the Uber driver showed him a screenshot which depicted that the fare was Rs 648. The driver had claimed that the fare increased due to more waiting time. However, that wasn’t the case and the driver had created a fake screenshot to demand extra money. After this post went viral, several other Reddit users reported similar incidents. <h2><keyword id="19925254" type="General" weightage="20" keywordseo="YouTube" source="keywords" meta.keywordsubtype="org" meta.entityname="YouTube" meta.hostid="261" meta.entityid="YouTube">YouTube</keyword> like and earn scam</h2>This one is similar to the completing tasks scam. In this scam, <keyword id="20013464" type="General" weightage="20" keywordseo="fraudsters" source="keywords">fraudsters</keyword> tend to tell the victim that they will have to engage with a YouTube channel to earn money. They then ask the person to make certain payments, promising a greater reward later on. Once the victim transfers the money, the fraudsters tend to disappear into thin air. In February this year, there were reports of a man losing Rs 16 lakh due to such a scam. <h2><keyword id="19957108" type="General" weightage="20" keywordseo="online-shopping" source="keywords">Online shopping</keyword> scam</h2>If you have ever shopped online, be sure to read this one. Many scamsters come up with fake advertisements on reputed platforms like Instagram to lure people into buying items online. In such scams, once the order has been placed and payment has been made, the victim doesn’t receive the products. In addition to this, scammers can also pose as bank employees and gain access to sensitive information of the victim’s account. For instance, a report by PTI last year revealed that a 70-year-old woman was buying six towels online for Rs 1,160. While making the payment, Rs 19,005 was taken from her account instead of Rs 1,160. She tried to contact the bank helpline but couldn't reach them. Soon after, she got a call from an unknown number. The caller claimed to be from the bank and offered to help with her payment problem. He asked her to download an app for the refund. The woman followed his instructions but ended up losing Rs 1 lakh from her account. When she saw the unauthorised transactions, she went to the police station. Meanwhile, another Rs 8.3 lakh was withdrawn from her account. <h2>How to stay safe from such scams</h2>Even though more and more people are being targeted by scammers, there are some ways that you can ensure that you stay safe. Keep these few points in mind in order to protect yourself against personal financial scams. <ol><li>Don’t share your personal information with strangers online or on the phone. </li><li>Don’t make any payments just because a stranger told you to. Verify the situation and the person’s credentials. </li><li>Don’t click on suspicious links that are sent to you on emails or text messages. </li><li>Avoid shopping for doubtful websites or accepting job offers from sites that appear dubious. </li><li>Before taking up any job offer, perform a thorough search of the company or the person who is claiming to recruit you. </li><li>Read up a bit about popular scams going on right now. At times, a simple Google Search can help you save up loads of money. </li></ol>

Top 5 personal finance scams in India and how to stay safe from them

<ul class="summary-list"><li><keyword id="19969515" type="General" weightage="20" keywordseo="dell" source="keywords">Dell</keyword> informed all sales staff to return to the office five days a week with two days' notice.</li><li>The policy panicked parents and has led to crowded offices, Dell workers told Business Insider.</li></ul>Sales workers at Dell thought they'd had their <a target="_blank" class="" href="https://www.businessinsider.com/companies-requiring-return-to-office-rto-mandate">return-to-office</a> mandate for the year. In February, the company told all US employees to choose between hybrid or remote work. Starting in May, hybrid workers were required to be in the office 39 days a quarter, roughly three days a week. <a target="_blank" class="" href="https://www.businessinsider.com/dell-hybrid-return-to-office-mandate-monitor-employees-onsite-attendance-2024-5">Attendance was tracked</a>, but the system was flexible in practice, and many ended up leaving at lunchtime, Dell workers told Business Insider. But on September 26, the company's sales team <a target="_blank" href="https://www.businessinsider.com/read-memo-dell-sent-staff-rto-5-days-a-week-2024-9">received a memo</a> from executives: From the following Monday, they'd be expected to be in the office five days a week. "The expectation is that ALL Global Sales team members who can work from a Dell office be on-site five days a week, regardless of role," sales chiefs Bill Scannell and <keyword id="23001913" type="General" weightage="20" keywordseo="john-byrne" source="keywords">John Byrne</keyword> told staff in the internal memo seen by BI. The memo cited the sales floor as a unique environment combining high energy and collaboration. "To harness this energy and grow skills, we believe our sales teams need to be together in the office," the memo added. "Additionally, our data shows that sales teams are more productive when onsite." It was sent on a Thursday, giving staff notice of two working days. Some parents and other caregivers on the sales team told BI that the lack of notice sparked panic. BI spoke to six US-based Dell employees about the policy change. All asked not to be named to protect their jobs, but BI has verified their employment at Dell. <h2>Parents 'freaking out'</h2>"The biggest thing that I saw from just being in the office that day was parents freaking out," said one Dell sales employee, who does not have children but has colleagues on his team who do. "It's one thing to already have childcare set up and already having to pay that crazy amount, but having a weekend to figure it out ..." he said. In the memo, Scannell and <keyword id="23582494" type="General" weightage="20" keywordseo="byrne" source="keywords">Byrne</keyword> acknowledged that workers had arranged their lives around coming in three days a week and "may need some time to make new arrangements." The memo did not give a timeframe for any new individual arrangements to be put in place. One sales team member, who is a parent, said they started searching for additional childcare arrangements on Thursday night. In addition to <a target="_blank" class="" href="https://www.businessinsider.com/parents-share-how-much-they-pay-for-childcare-in-us-2024-10">the extra cost</a>, the biggest issue was that day care and afterschool programs were already filled for the year, they said. "They have to have all these finalized before the year starts, and the next enrolment isn't until December or even when summer starts," the worker said. "I'm on a waiting list, and I don't have an option to put these kids in full time," they added. Two other parents at Dell told BI they were facing the same issue finding day care. <div type="image" title="Michael Dell" height="683" width="1024" msid="114082073" hostid="261"></div>Under the hybrid model, one worker was able to leave the office at lunchtime to manage the pick-up times and shared childcare duties with their partner, who <a target="_blank" class="" href="https://www.businessinsider.com/wfh-fears-impacting-kids-parenting-remote-work-2024-7">worked from home</a>. The worker said managers were flexible about signing on later from home to complete their hours. Their productivity numbers had not fallen, they added. When the worker raised the issue with managers and HR after the memo was sent, they were told to use PTO whenever they were not available during work hours. "It wasn't clarified if I can log back in at home after or if I'm expected to come back," they added. A Dell spokesperson told BI the global sales team was required to make their best effort to make it into the office or to a customer or partner location while they make changes in their personal lives to get back to the office. "We emphasize flexibility and encourage team members to collaborate with their managers to accommodate their specific needs during this transition," the spokesperson said. <h2>Busy offices</h2>One week into the policy, Dell workers told BI that parking lots were full and the office was packed. <div type="image" title="Dell Round Rock Texas" height="683" width="1024" msid="114082068" hostid="261"></div>Two parents from the sales team told BI that managers were trying to be lenient where they could. One added that they would try to stretch their PTO as far as possible. However, they had already used some of their four-week allowance and said it would quickly run out. "If we run out of that PTO, then we're facing disciplinary actions," the worker said. "It's very disheartening. It makes me really not trust the company." <h2>Extending the RTO mandate</h2>Multiple employees said that they had heard unofficially from managers that the policy would be rolled out to hybrid workers in other departments but did not know when. One technical support worker said a senior leader informed them last week that the RTO might be required "because that's <a target="_blank" class="" href="https://www.businessinsider.com/why-ceos-wont-allow-hybrid-work-echo-chambers-brigid-schulte-2024-9">what Amazon is doing</a>." The online retailer recently told office staff to start coming in every day from next year. Stanford economist <keyword id="23582493" type="General" weightage="20" keywordseo="nick-bloom" source="keywords">Nick Bloom</keyword>, a world authority on remote work, previously told BI that <a target="_blank" class="" href="https://www.businessinsider.com/amazon-return-to-office-backdoor-layoffs-rto-nick-bloom-2024-10">Amazon's strict RTO push </a>could be a "backdoor layoff" strategy to reduce head count without facing the consequences of formal layoffs. A Dell spokesperson wouldn't speculate on future plans when asked if the policy would be extended. Some also expected those classified as remote workers to be affected. In June, BI reported that <a target="_blank" class="" href="https://www.businessinsider.com/us-dell-workers-reject-return-to-office-hybrid-work-2024-6">close to half </a><a target="_blank" href="https://www.businessinsider.com/us-dell-workers-reject-return-to-office-hybrid-work-2024-6">of Dell's US workforce</a> had opted to remain remote. Workforce reductions since then may have changed that balance, but BI's sources said that many of their team members were still remote and did not live near an office. One remote worker in a technical role said she would have no choice but to quit if Dell's five-day RTO policy was extended to remote workers. "I cannot move close to a Dell office for family reasons, and so they would be forcing my hand to quit," the worker said. "It's very disappointing that a company such as Dell, which supposedly prides itself on pushing a good work-life balance, has instead cultivated a culture of fear of losing one's job if we don't have 'butts in the seat,'" she said. Johnny C. <keyword id="19918968" type="General" weightage="20" keywordseo="taylor" source="keywords">Taylor</keyword>, president of the Society for Human Resource Management, told BI that as more organizations have called workers back to the office, it's become clear that many employees didn't heed warnings that remote work was not here to stay. Companies are deciding they're better together, and employees are "pissed off" — that's why this issue is creating a lot of noise now, Taylor said. Are you a worker at Dell or another company pushing staff back to the office? Contact this reporter in confidence at <a target="_blank" href="mailto:pthompson@businessinsider.com">pthompson@businessinsider.com.</a>

Dell's sudden 5-day return-to-office order leaves parents scrambling to find childcare

New Delhi: 78 per cent of consumers now prefer to do most of their banking digitally through <keyword id="19915384" type="General" weightage="20" keywordseo="mobile-apps" source="keywords">mobile apps</keyword> or websites, according to the Alkami report. This shift is part of a broader trend towards <keyword id="21227659" type="General" weightage="20" keywordseo="cashless-transactions" source="keywords">cashless transactions</keyword> and <keyword id="21012835" type="General" weightage="20" keywordseo="contactless-payments" source="keywords">contactless payments</keyword>, which have become the default for many, especially since the COVID-19 pandemic. According to the report, nearly 80 per cent of financial institutions have seen an increase in cashless transactions over the past two years. This change has been accelerated by the pandemic, with many consumers opting for digital payments to avoid handling cash. About 60 per cent of these institutions noted that the volume of cashless transactions has surged by more than 20 per cent. Cashless payments aren't a new concept--personal checks and credit cards have been around for decades. However, today's digital payments, whether made through a smartphone, laptop, or tablet, are quickly becoming the standard. The convenience and safety of these transactions, especially in a post-pandemic world, have made them more popular than ever. Allison Cerra, Chief Marketing Officer at Alkami Technology, said, "The banking leaders of the future will be those that can harness data for the best use, gain a holistic view of their relationships, and meet the rapidly changing needs of digital consumers." With more people turning to <keyword id="20028215" type="General" weightage="20" keywordseo="digital-banking" source="keywords">digital banking</keyword>, there's been a noticeable decline in the use of ATMs and checks. Chad Rogers, Executive Vice President at Connexus Credit Union, noted that even millennials are moving away from traditional banking methods. "What we're seeing, even with our millennial users, is that they're no longer ordering checks, or making cash withdrawals from our ATMs as we would expect. Instead, they are self-serving from home or wherever they are. They're moving money through our digital banking platform," he said. Interestingly, even though fewer people are visiting bank branches in person, their overall engagement with banks has increased. Thanks to the ease of mobile and <keyword id="19998466" type="General" weightage="20" keywordseo="online-banking" source="keywords">online banking</keyword>, customers are now interacting with their banks more frequently, often on a daily basis. While cashless transactions are on the rise, the adoption of cryptocurrency is growing more slowly. Around 21 per cent of financial institutions reported that their customers are asking for Bitcoin products and services. Although this is still a relatively small percentage, 35 per cent of banks believe that offering cryptocurrency options could give them a competitive edge. Banks are also feeling the heat from fintech companies like PayPal, Stripe, and Venmo. Jamie Dimon, CEO of JPMorgan Chase, has called these fintechs "enormous competitive threats" to traditional banking. The popularity of fintechs has only increased during the pandemic, with many consumers turning to these platforms for their financial needs. Despite the competition, some banks are partnering with fintechs to stay relevant. According to the report, 50 per cent of banks and 40 per cent of credit unions have teamed up with fintech companies in the past three years to enhance their digital offerings. Looking ahead, many experts believe that the future of banking will revolve around personalised experiences. However, only about a quarter of financial institutions are currently using hyperpersonalization to gain a competitive advantage. There's a growing opportunity for banks to leverage personalised recommendations and offers to better serve their customers. Data is also playing a crucial role in this digital transformation. Most banks are now using data analysis to improve customer experiences, guide decision-making, and reduce development time and costs. By unlocking the potential of customer data, banks can better anticipate their clients' needs and offer tailored solutions. Allison Cerra Chief Marketing Officer at Alkami Technology, said, "We are now at a place where technology has democratised financial advice and counsel. It is no longer just the privileged upper class who can afford to get financially fit and prepare for the future."

78 pc of consumers choose digital banking over cash transactions

<ul class="summary-list"><li>Anthropic announced a new AI tool that can control your computer and carry out simple tasks.</li><li>"Computer use" can move a cursor, type, and perform actions like filling out a form or ordering pizza.</li></ul> <a target="_blank" class="" href="https://www.businessinsider.com/here-are-the-executives-running-anthropic-right-now-2024-10">Anthropic</a> has announced a major new update for Claude that means the AI model can take control of a computer to perform actions like moving cursors, typing out text, and browsing the internet. The new feature, called "computer use," is in public beta. It enables its latest AI model, Claude 3.5 Sonnet, to start using a computer in a similar way to humans. It's a notable shift away from AI carrying out specific tasks to general all-purpose applications. It could have ramifications for the world of work — and adds a new dimension to the fiercely competitive AI race. The feature can be accessed through Anthropic's API, and companies such as Asana, Canva, and DoorDash have started to explore the possibilities of computer use in their workflows, the company said on Tuesday.In a demo video shared by Anthropic, Claude is able to fill out a vendor request form by scrolling through a customer relationship management page to find the relevant information. It then autonomously goes through the steps in the form and submits the form."This example is representative of a lot of the drudge work that people have to do," Sam Ringer, a researcher at Anthropic, explains in the video.<h2 id="24a07339-b664-495a-b5e2-59dcddb49023">It's still 'error-prone'</h2>Anthropic readily admits that the model isn't perfect and makes some mistakes."At this stage, it is still experimental — at times cumbersome and error-prone," Anthropic said in its blog, adding that it expects the tool to get better over time. One "amusing" error that Anthropic mentioned in the blog includes when Claude briefly stopped a coding demo to search for photos of Yellowstone National Park. In another case, it accidentally clicked to stop recording a session, which meant it lost footage.Some of Anthropic's engineers made a request for the tool to order enough food to feed a group — and Claude selected pizza. Alex Albert, Anthropic's head of Claude relations, said in an <a target="_blank" href="https://x.com/alexalbert__/status/1848777260503077146">X post</a> that they used it to navigate the online food delivery platform DoorDash, and "about a minute later, we saw Claude decided to order us some pizzas."<h2 id="e5f62240-be08-4860-a873-008325ad7f3c">What early testers think</h2>Ethan Mollick, an associate professor at the Wharton School of the University of Pennsylvania, is an early tester of the agent and <a target="_blank" href="https://www.oneusefulthing.org/p/when-you-give-a-claude-a-mouse?utm_campaign=post&amp;utm_medium=web&amp;ref=platformer.news">blogged</a> about how he used it to help put together a lesson plan for high school students."It feels like delegating a task rather than managing one," he said. Mollick also instructed it to create assignments based on Common Core, a set of educational standards for students, and to put them into a spreadsheet. He said that a chatbot would have needed his help to go through each step, whereas Claude downloaded a book, looked up lesson plans and Common Core standards online, and filled in the lesson plan spreadsheet.He said the results were "not bad," and he didn't spot any obvious errors. He wrote, "I simply delegated a complex task and walked away from my computer, checking back later to see what it did (the system is quite slow)."Graphic design platform Canva is testing out computer use to see how it can help with design creation. Danny Wu, the company's head of AI products, told <a target="_blank" href="https://venturebeat.com/ai/anthropic-new-ai-can-use-computers-like-a-human-redefining-automation-for-enterprises/">VentureBeat</a> that it's "discovering time-savings within our team that could be game-changing for users."<h2 id="e1114737-90c7-4ad3-869c-5f5166b26b77">Use with caution</h2>Anthropic advises people to take precautionary measures when using the tool to prevent unintended consequences like a cyberattack.It recommends safeguards to prevent prompt injection, a type of cyberattack in which a person prompts an AI model to change its intended behavior for nefarious purposes.In Anthropic's model card addendum — a report card outlining some of the performance and safety considerations — the company suggests "using a dedicated virtual machine, limiting access to sensitive data, restricting internet access to required domains, and keeping a human in the loop for sensitive tasks."<h2 id="75e639c0-8649-4bfa-91cb-63fae74490ac">The race to develop AI agents</h2>AI juggernauts, including rivals OpenAI, Cohere, and Microsoft, have jostled to develop new AI models with agentic capabilities — a system that responds with a degree of autonomy rather than responding to prompts. It's a subsector that <a target="_blank" class="" href="https://www.businessinsider.com/multi-agent-systems-are-the-next-big-thing-in-ai-2024-7">VCs are piling into</a>, with startups such as <a target="_blank" class="" href="https://www.businessinsider.com/london-ai-startup-11x-raise-seed-funding-us-vc-benchmark-2024-4">11x</a> and <a target="_blank" class="" href="https://www.ft.com/content/928a22ba-1d04-4865-b854-5ebc5e53ea61">PolyAI</a> raising buzzy funding rounds in recent months.While OpenAI's desktop app for ChatGPT allows users to interact with the chatbot and ask questions instantly, Claude's autonomous capabilities are a first in the ecosystem. Microsoft <a target="_blank" class="" href="https://www.businessinsider.com/salesforce-ceo-marc-benioff-criticized-microsoft-copilot-ai-agents-2024-10">also announced this week</a> that it will roll out the ability for companies to create their own autonomous AI agents next month, following <a target="_blank" class="" href="https://www.businessinsider.com/salesforce-ceo-marc-benioff-says-new-focus-on-ai-agents-2024-9">Salesforce's similar move</a> last month.OpenAI recently cinched <a target="_blank" class="" href="https://www.businessinsider.com/openai-sam-altman-funding-round-ai-tech-investors-venture-2024-10">$6.6 billion</a> in funding at a $157 billion valuation, which made it one of Silicon Valley's most valuable deals. Anthropic is far from reaching such dizzying funding heights. It's currently valued at around $19.4 billion, per PitchBook data — but the juggernaut is still attracting investor attention.Its biggest backer is Amazon, which has invested a total of $4 billion in the company and partnered with it to make its AI models available on Amazon's generative AI platform Bedrock.In September, The Information <a target="_blank" href="https://affiliate.insider.com?h=75da8b58b44035e03575c048e5e7b373edd291ccfea0018026509f4fae0f42b8&amp;postID=6718b7e73c2e2ca7570b3ca3&amp;postSlug=anthropic-claude-computer-use-ai-explainer-2024-10&amp;site=bi&amp;u=https%3A%2F%2Fwww.theinformation.com%2Farticles%2Fopenai-rival-anthropic-has-floated-40-billion-valuation-in-early-talks-about-new-funding">reported</a> that Anthropic was floating a $40 billion valuation in funding talks — a sign that investor appetite and competition for autonomous AI agents is intensifying. Anthropic did not immediately respond to a request for comment from Business Insider.

Anthropic's AI tool does admin, browses the internet, and orders pizza. Here's what to know about Claude 'computer use.'

<ul class="summary-list"><li><a target="_blank" class="" href="https://www.businessinsider.com/stopped-going-to-starbucks-what-i-learned-benefits-downsides-2024-6">Starbucks</a> customers often face long lines to get their drinks at the chain's cafés.</li><li>One Starbucks employee in North Carolina said the problem goes back to understaffing.</li></ul>At a <a target="_blank" class="" href="https://www.businessinsider.com/starbucks-menu-drink-order-why-coffee-2024-5">Starbucks cafe</a> in North Carolina, the biggest problem isn't getting complicated customer orders right. It's that there aren't enough employees to serve them.Aside from two hours in the morning, the store usually just has three people on duty, an employee who works at the location told Business Insider. He asked not to be named in this article, citing fear of retaliation from Starbucks, but BI has verified his identity and work for Starbucks.That's not nearly enough, given the volume of orders coming in throughout the day, the employee said. The store is located near major roads and shopping centers, he added, meaning that the Starbucks store's dining room is busy throughout the day.Even more challenging to manage: the orders that customers place online and through the chain's app."Mobile orders are a huge problem because you could have 20 people place a mobile order at the same time, and then they all come through at once," the employee said.The North Carolina Starbucks worker is far from the only one who's noticed the challenges Starbucks faces in filling customers' orders.Like many national restaurant chains, Starbucks has spent years building its online system and added complimentary logistics for pick-up and delivery orders. But <a target="_blank" class="" href="https://www.businessinsider.com/starbucks-reinvented-cafes-managment-plan-lines-waits-sales-2024-7">Starbucks customers have reported long wait times</a> — up to 25 minutes — just to get a single drink."The whole app ordering process is so seamless and easy until you get to the post-purchase and you see how long it's going to take to fill your order," Sky Canaves, principal analyst for retail and e-commerce at Emarketer, said on a recent Emarketer podcast about Starbucks. "If it's going to take more than five minutes, it's frustrating."Even Laxman Narasimhan, who stepped down as Starbucks' CEO this month, has said there's a problem. App users, many of whom are members of the chain's rewards program, often "put items into their cart and sometimes chose not to complete their order, citing long wait times or product unavailability," he said on an earnings call in April.In response, Starbucks has started rolling out a streamlined production process called the Siren Craft System, which reduces the time it takes to make its beverages.Analysts also expect changes to Starbucks and its restaurants under incoming CEO <a target="_blank" class="" href="https://www.businessinsider.com/chipotle-ceo-niccol-will-bring-turnaround-record-to-starbucks-2024-8">Brian Niccol</a>, who beefed up Chipotle's online business through innovations such as Chipotlanes, or pick-up windows dedicated to mobile orders at stores.But Starbucks' production changes are only part of the solution, the employee in North Carolina told BI.The employee said that management at his store has cut hours. Last year, he worked between 30 and 40 hours a week and made about $30,000 at Starbucks, he said. So far this year, most of his weeks involve working between 20 and 30 hours. The store's hours have not changed, the employee added.The cuts have been persistent over the last few years, the employee told BI. "When we came back from Covid, they started saying things like 'Sales are down, so we're going to have to cut back on store payroll,'" which was fine, but it just continued," he said.Starbucks' own numbers back this up. As of October last year, the company had about 219,000 workers in the US in company-operated stores, about a 12% drop from 2022.In May, Starbucks said that it considers a variety of factors in deciding how to staff its stores, including past sales at a particular store and planned promotions. Starbucks' statement was responding to a <a target="_blank" class="" href="https://www.bloomberg.com/news/features/2024-05-29/starbucks-wait-times-jump-after-changing-work-algorithm-staffers-say">Bloomberg story</a> published the same month about the chain's long wait times and staffing challenges."Adding more partners is not the only solution to reduce customer wait times or produce a better Starbucks experience," the company <a target="_blank" class="" href="https://stories.starbucks.com/press/2024/our-continued-commitment-to-partner-centric-scheduling-staffing/#response">said</a>, pointing to the Siren Craft System."Each store has unique staffing and partner needs, and our goal is to balance partner expectations with store needs, which means taking a store-by-store approach to creating schedules, rooted in both partner feedback and analytical tools," a Starbucks spokesperson told BI."To help determine the number of hours a store needs each week, Starbucks has a highly sophisticated staffing model, and we incorporate a robust data set to forecast store-specific staffing needs throughout each day," the spokesperson said.But at the North Carolina store, there are still fewer workers on duty on most shifts, the employee said. Employees at the store often find themselves jumping between taking orders at the register and then preparing the beverages themselves. That's led to customers waiting longer just to place their orders — and, often, waiting as long as 30 minutes to get them as well."It only takes one or two customers that are coming in to really start throwing things into chaos when you don't have every spot being managed at the same time," the employee said.Do you work at Starbucks or another major restaurant chain and have a story idea to share? Reach out to this reporter at abitter@businessinsider.com

Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says

You might think that constant notifications from workplace chat apps like <keyword id="19920032" type="General" weightage="20" keywordseo="Slack" source="keywords" meta.keywordsubtype="org" meta.entityname="Slack" meta.hostid="261" meta.entityid="Slack">Slack</keyword> or <keyword id="19938051" type="General" weightage="20" keywordseo="Microsoft-Teams" source="keywords" meta.keywordsubtype="org" meta.entityname="Microsoft Teams" meta.hostid="261" meta.entityid="Microsoft Teams">Microsoft Teams</keyword> are productivity killers. After all, the constant stream of pings, emojis, and @mentions can feel more distracting than helpful. But, as it turns out, these platforms could actually be hiding a powerful productivity tool — praise. New research has found that giving <keyword id="23157614" type="General" weightage="20" keywordseo="public-praise" source="keywords">public praise</keyword> to employees can boost overall office performance. Public praise has the potential to light a fire under others too, spurring them on to better work. And with remote work the new norm (if some tech companies don't have their way), this boost might be just what the digital doctor ordered. "One important challenge faced by many companies is how to motivate remote workers and keep them productive," explains Wen Wen, lead author of the study. "Our research gives practical advice on how to construct the right messages regarding peers and how to share them on <keyword id="19979951" type="General" weightage="20" keywordseo="digital-platforms" source="keywords">digital platforms</keyword> in order to achieve a significant productivity gain." Wen and her colleagues examined a Chinese tech company where praise was doled out in public messages over a Slack-like app. Every time a sales rep closed a deal, human resources sent a message to the whole team, highlighting the success — with plenty of personal details and emojis to boot. <div type="Article" hostid="261" msid="113238355" title="Can AI help companies boost employee well-being?" mstype="2" mssubtype="0"></div>They found that productivity noticeably spiked when these approving messages were publicly sent, not just for the star salespeople, but for their colleagues too. Whether the message highlighted a worker’s effort or their natural abilities, others got inspired to step up. A simple 10% increase in praise-filled message intensity led employees to make roughly one more call per day. <h2>Praise efforts, not ability</h2>But here’s where things get even more interesting. Wen’s research showed that not all praise is created equal. When co-workers were praised for their effort (think “Wow, look at how hard they hustled to close that deal!”), everyone felt inspired. It didn’t matter if the person receiving the praise was socially close or distant from their colleagues — the impact was the same. Everyone worked a little harder. On the other hand, when the praise focused on someone’s ability (as in “They’re a sales superstar with unbeatable skills!”), the results were different. Close colleagues still felt inspired, but those further removed from the praised worker didn’t feel the same motivation. Maybe it’s because effort feels achievable, while abilities can seem like an unattainable gift. In short, people are more likely to push themselves when they see others praised for their hard work rather than innate talent. It’s the “If they can do it, so can I!” mindset in action. <h2>Why this matters more for remote workers</h2>With many teams now scattered across cities (or even continents), public praise becomes even more critical. In the office, employees might get an informal pat on the back or a shoutout during a meeting, but remote workers can easily feel invisible. In fact,<a href="https://hbr.org/2020/04/how-to-keep-your-team-motivated-remotely"> studies</a> have shown that it is quite far easier for workers to lose motivation when working from home, when compared to office-goers. <div type="Article" hostid="261" msid="113300695" title="Hybrid work boosts satisfaction and productivity and is here to stay, PwC says" mstype="2" mssubtype="0"></div>This is where those digital platforms come in. Sharing public praise in all-company channels creates a virtual "hallway high-five" that helps remote workers feel seen and appreciated. And more importantly, it gives them something to strive for. "For a distributed workforce, managers should probably consider crafting effort-focused messages when sharing peer successes, instead of ability-focused messages,” Wen explains. “People can be influenced by effort-focused messages about peers whom they don't even know." So the next time someone in your team hits a milestone, don’t just send them a private note. Shout it from the digital rooftops, emoji and all! You’ll be surprised at how much harder the rest of the team will work when they see that recognition is within reach.

Publicly praising your employees online when they succeed at something can boost overall performance in the office, study finds

<ul><li>People are using <keyword id="5862596" type="General" weightage="20" keywordseo="ondc" source="Orion">ONDC</keyword> to order food at affordable rates.</li><li>ONDC is an open-source network that the government of India backs.</li><li>ONDC was first made available in Bengaluru.</li></ul>Zomato and Swiggy transformed the food delivery industry, enabling customers to satisfy their cravings with just a click. These two enterprises have been closely competing, frequently providing offers and discounts to their clients. Nonetheless, a fresh contender is gradually emerging in the food ordering arena, threatening the dominance of Zomato and Swiggy. The newcomer is the ONDC (Open Network for Digital Commerce), which is a government-supported platform. Currently, the ONDC service is only available in certain areas, including Bengaluru. The ONDC was launched in its beta format in September last year. Recently, the ONDC gained the attention of netizens when it was noticed that the platform offered grocery and food delivery services. <cmsannotation type="cmsannotation" annotationid="ONDC - Open Network for Digital Commerce" comment="subhead" text="ONDC - Open Network for Digital Commerce">ONDC - Open Network for Digital Commerce</cmsannotation> The Open Network for Digital Commerce is a private, non-profit organization created by the Government of India's Department for Promotion of Industry and Internal Trade. Its main objective is to develop open networks for e-commerce, which was established in April 2022. The network includes various small and large-scale e-commerce players and is designed to challenge the market dominance of large players in the market like Amazon and Flipkart in India. <cmsannotation type="cmsannotation" annotationid="How to order food on ONDC?" comment="subhead" text="How to order food on ONDC?">How to <keyword id="17366750" type="General" weightage="100" keywordseo="order-food-on-ondc" source="Orion">order food on ONDC</keyword>?</cmsannotation> ONDC does not offer its own app for food ordering. At present, customers can order food through the partner apps - Paytm and Magicpin. How to order food via Paytm? <ol><li>Open the Paytm app and click on the ‘search’ option.</li><li>Search for ONDC using the search option, and you will find an ONDC Store.</li><li>In the store, you will see a list of available dishes and restaurants.</li><li>Select the food item that you wish to order.</li><li>Add the address and make the payment.</li></ol>How to order food on Magicpin? <ol><li>Download and open the Magicpin app and select the food option.</li><li>Select the food that you wish to order.</li><li>Add the address and make the payment to confirm your order.</li></ol>SEE ALSO: <a href="https://www.businessinsider.in/tech/news/google-launches-passkeys-for-hassle-free-login-to-gmail-and-youtube-without-a-password-heres-how-to-set-them-up/articleshow/99977103.cms">Google launches Passkeys for hassle-free login to Gmail and YouTube without a password - here's how to set them up</a> <a href="https://www.businessinsider.in/tech/news/apples-safari-is-the-worlds-second-most-used-and-least-vulnerable-desktop-web-browser/articleshow/99926825.cms">Apple’s Safari is the world’s second-most-used and least vulnerable desktop web browser, yet only 1% of Indians use it</a>

How to order food on ONDC: A step-by-step guide

<ul class="summary-list"><li>Some retailers and fast-food chains are limiting their operations following a global IT outage.</li><li>McDonald's Japan said some of its stores had temporarily closed.</li></ul>A <a target="_blank" class="" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">massive IT outage</a> has taken its toll on some grocery stores, retailers, and fast-food giants around the world.Starbucks' mobile-ordering system appears to be experiencing widespread issues in the US, with stores listing their order-ahead function as "not available."One barista in Atlanta, whose identity has been verified by BI, said that mobile orders weren't operating at their store. "Definitely a weekend that I'm glad to be not working," they said.Various Reddit users, whose identities haven't been verified by BI but who say they're Starbucks baristas, said the disruptions led to chaos at their stores and <a target="_blank" class="" href="https://www.reddit.com/r/starbucks/comments/1e74zsd/is_everyone_surviving_the_outages/">long lines</a> of <a target="_blank" class="" href="https://www.reddit.com/r/starbucksbaristas/comments/1e70xwb/everything_is_down_and_were_still_open_and_doing/">angry and impatient customers</a>. Some said that their stores had closed over the issue.Starbucks did not immediately respond to a request for comment from BI.McDonald's Japan said on Friday some of its stores had temporarily closed or were only running limited operations because of a malfunction of their in-store cash registers. <a target="_blank" class="" href="https://www.bloomberg.com/news/articles/2024-07-19/mcdonald-s-in-japan-hit-by-systems-outage-closing-30-of-stores">Bloomberg</a> reported that about a third of outlets in Japan were closed on Friday.A McDonald's spokesperson later told Business Insider that all its restaurants in Japan were open and operating.The Australian grocery-store chain Woolworths told BI that some stores had been affected by the IT issue. The chain said that all but six stores were open, while some had fewer checkouts functioning.A banner on Woolworths' website said it was "experiencing intermittent technical difficulties instore and online."Coles, another Australian grocery-store chain, told BI it was being "affected by a global technical issue which is disrupting some of our systems in our supermarkets and liquor stores."A spokesperson from the UK grocery-store chain Morrisons told BI that it was "experiencing some issues with payment in some stores." And a spokesperson for Waitrose, another UK grocery-store chain, told BI it had "briefly" experienced issues with contactless payments.Various other companies reported issues with some card payments not working on Friday.Transport for Ireland <a target="_blank" class="" href="https://x.com/TFIupdates/status/1814207452105060808">said</a> that the top-up app for its transport passes had been down for several <a target="_blank" class="" href="https://x.com/TFIupdates/status/1814295821069750528">hours</a>. WWF Australia <a target="_blank" class="" href="https://x.com/WWF_Australia/status/1814212390348894368">said</a> that its credit-card-donation system was down and told people to donate via PayPal instead. Trelissick, a country house in Cornwall, England, <a target="_blank" class="" href="https://x.com/NTTrelissick/status/1814231647945896189">said</a> that visitors couldn't pay by card. A cinema and café in Bristol, England, <a target="_blank" class="" href="https://x.com/wshed/status/1814222356807598554">said</a> that it could only accept cash.<a target="_blank" class="" href="https://www.bloomberg.com/news/live-blog/2024-07-19/microsoft-cloud-technical-outage-updates">Bloomberg</a> reported that staff at the Ocean Park Marriott in Hong Kong were using pen and paper to check guests in. "We are actively working with our vendors to resolve issues that have impacted certain hotel systems," a spokesperson for Marriott International told BI.Major airlines, banks, and supermarkets are experiencing widespread disruptions linked to an IT outage after Microsoft reported problems with its online services, linked to an issue at the cybersecurity firm CrowdStrike.But not all retailers have been affected. Representatives for the UK grocery-store chains Asda, Sainsbury's, and Marks &amp; Spencer told BI that they were operating as normal. And a spokesperson for the US-based chain Kroger said it wasn't experiencing any major issues.

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