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Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
Leaders from BCG, Infosys, AARP, and more predict how AI will transform top companies in the next 12 months
Executives at BCG, Infosys, AARP, and more predict how companies will change with AI — and explain …
Julia Hood,Tim Paradis
The C-suite is evolving — and new roles may join to drive innovation, say execs from IBM, JLL, Clear Capital, and more
Members of BI's Workforce Innovation board discuss new ways of leadership and what emerging roles m…
Julia Hood,Tim Paradis,Jean P…
Intelligent database management: Your new sales ally
A centralised database can be of tremendous use while consolidating and processing raw data. Such a…
Leveraging gamification to democratise automation
At the core of it all, every adult has an inner child, and every child wants to play to win. Harnes…
Inculcating a culture of coaching to boost sales capability
A Gartner research reveals that only 40% of sellers work within a well-established coaching culture…
Revolutionising the workplace: How RPA is transforming business processes
There is no getting around the fact that future workplaces will witness an increase in the mix of h…
Going places, by not going anywhere, with the virtual avatar of corporate events
In the new normal, digitally simulated conferences, summits, and in-house meetings have become comm…
Infosys is boosting overall productivity 2X and there is no stopping
“Internally we wanted to transform our processes so that we could improve our operational efficienc…
Infosys plans to hire Google-certified graduates to meet its target of 25,000 US employees by 2022
Google has introduced three new certificate courses to help the unemployed in the US and Indian inf…
Former Infosys CEO Vishal Sikka's company Vianai Systems raises $140 million led by SoftBank Vision Fund 2
Vianai said it will use new funds to accelerate the delivery of its human-centered AI platform a…
Infosys, TCS and Wipro are the top newsmakers of 2020 in the IT sector, says report
The report talks about emerging trends within the ITeS space such as adoption of work from h…
Social media for the socially awkward: Online and offline
How social media can be used as an effective tool to enhance interpersonal conversations at work, a…
Cognizant's ransomware attack is making peers like TCS and Infosys nervous — and they are beefing up security
Even though cybercriminals seem to have become more active during the coronavirus lockdown, work…
Infosys’ new blockchain banking solution doubles its partners in a month
India Trade Connect, formerly called Finacle Trade Connect, is a blockchain platform that helps …
TCS, Infosys and HCL Tech have the most to gain from post COVID wave of outsourcing
There’s obvious opportunity for Indian IT companies like Tata Consultancy Services (TCS), Infosys, …
Three ways TCS, Infosys and other IT giants in India are trying to cut costs — but it’s not going to increase their profitability
All IT majors in India have listed a few ways — no salary hikes, reduced costs like travel and …
More employees at Capgemini, Infosys, and Wipro are being brought back to offices while TCS is still in wait and watch mode
Indian IT employees are gradually getting back to the offices, as the government relaxed lockdown n…
Best smartwatches under ₹3,000 in India
If you are looking to buy a smartwatch for the first time, then, you don’t have to shell out a lar…
Here's why developers are so excited about Apple's new tool for Swift, its massively popular iPhone programming language
What's special about SwiftUI is that it uses declarative syntax, which means that developers can ju…