You Searched For "mystery shoppers to help customers" and got 20 results
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5 mins read
AI is helping fragrance companies unlock the sensational possibilities of smell
Perfume is moving further away from its status as a luxury item. AI could be the key to making frag…
Leila Jordan
1 min read
AI is helping Amazon send fewer small items in comically large boxes
Amazon's AI-powered Package Decision Engine helps cut down on instances of getting a small item in …
Dominick Reuter
2 mins read
These dealers love their EVs. They just don't know how to convince shoppers.
Dealers who buy EVs love the cars, but they're stumped on how to convince more customers to buy the…
Nora Naughton
4 mins read
First day, first show: Business Insider sent its mystery shopper to Apple’s flagship store in Mumbai and was surprised
Apple's newly launched Mumbai store, the first in India, attracted large crowds on its opening day.…
3 mins read
Walmart shoppers say they are fed up with the store's self-checkout system
Shoppers told Insider errors and tech glitches at self-serve kiosks have led to startling alerts an…
Dominick Reuter
2 mins read
Macy's, Dick's, and Lowe's are sounding alarms on US shoppers
Even with high prices and rising interest rates, US households are still spending a lot. They're ju…
Dominick Reuter
2 mins read
Some Walmart stores are limiting self-checkout lanes just for Spark drivers and Walmart+ customers
Walmart shoppers at some stores will need to have an active online account with the retailer to acc…
Dominick Reuter,Alex Bitter
4 mins read
Instacart, DoorDash, and other delivery service customers say their accounts were deactivated because of innocent mistakes
Gig worker-powered delivery services like Instacart and DoorDash deactivate customers' accounts. Ge…
Alex Bitter
3 mins read
Loyal Trader Joe's shoppers explain the psychology of why they love the grocery store so much
From cashiers who make them cry to signs that make them appreciate art, here's why people think the…
Aimee Pearcy
3 mins read
Explained: How video commerce is helping online shoppers try before they buy
Explained: How video commerce is helping online shoppers try before they buy
3 mins read
Shoppers lined up outside Aldi stores to buy Logan Paul and KSI's coveted Prime drink. The retailer used a clever strategy to lure customers in.
Aldi confirmed it had sold out of Prime just one day after the drink hit shelves. Experts say the d…
Grace Dean
1 min read
Instacart says most of its retailers charge more through its app than in stores, confirming what gig workers and shoppers have suspected for years
Instacart CEO Fidji Simo said that the delivery service encourages retailers to charge the same on …
Alex Bitter
19 mins read
'This had to be about vengeance': the mysterious case of the Lego Bandit
Playing with Star Wars Lego made them famous. Then an ominous crime drove them apart.
David Kushner
1 min read
A sales tax snafu at Walmart meant customers were charged twice
The error meant Walmart appeared to charge one customer 17% in taxes. The company said it would ref…
Ryan Hogg
1 min read
Chick-fil-A drive-thrus are dreadfully slow, but customers don't seem to care
A new report ranked Chick-fil-A's drive-thru as the slowest — but also the most accurate and friend…
Jennifer Ortakales Dawkins
4 mins read
Some Walmart employees say customers are getting hostile at self-checkout and they blame anti-theft tech
When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some…
Yeji Jesse Lee,Grace Mayer,Do…
2 mins read
Wealthy shoppers keep flocking to Aldi and dollar stores and say there's no longer any stigma, report says
Inflation, improved product quality, and changing attitudes to discount stores have pushed well-off…
Grace Dean
2 mins read
Lowe's is trying to lure rural shoppers by copying Tractor Supply and selling livestock products, Carhartt, and Wrangler
Lowe's announced this week a "one-stop shop concept" to attract more rural customers to its stores,…
Ben Tobin
3 mins read
Walmart is crushing Target by luring wealthier shoppers and dominating groceries
Target blamed its weak quarter on a range of factors: slowing sales, higher markdown rates, and an …
Avery Hartmans
2 mins read
More celebrities like Kourtney Kardashian are turning themselves into department stores. Here's the platform helping to grow their customer list.
More celebrities are launching personalized online marketplaces and they might soon take significan…