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<keyword id="19895063" type="General" weightage="20" keywordseo="India" source="keywords">India</keyword> is planning a <keyword id="22964001" type="General" weightage="100" keywordseo="repairability-index" source="keywords">repairability index</keyword> for <keyword id="20016418" type="General" weightage="20" keywordseo="mobile-phones" source="keywords">mobile phones</keyword> and electronic products to address the growing <keyword id="19932462" type="General" weightage="20" keywordseo="e-waste" source="keywords">e-waste</keyword> problem and encourage manufacturers to produce more easily repairable items, officials said on Thursday. The <keyword id="20026051" type="General" weightage="20" keywordseo="Consumer-Affairs-Ministry" source="keywords" meta.keywordsubtype="org" meta.entityname="Consumer Affairs Ministry" meta.hostid="261" meta.entityid="Consumer Affairs Ministry">Consumer Affairs Ministry</keyword> is spearheading the initiative, which will provide a score on key parameters to inform consumers about the ease with which a product can be repaired, the officials said at a national workshop on the issue. Addressing the workshop, <keyword id="20003684" type="General" weightage="20" keywordseo="consumer-affairs" source="keywords">Consumer Affairs</keyword> Secretary Nidhi Khare said: "As India emerges as the third largest economy in the world, we should have a vibrant and tech-savvy repair system." She also added, "India can become a repair hub for the world." The proposed index will be similar to initiatives in other countries, such as France's repairability index. It will rate products on criteria including availability of technical documents, ease of disassembly, spare parts availability and pricing. The workshop was aimed at establishing a consensus among industry stakeholders on "key parameters for accessing and evaluating repairability index" besides promoting longevity in product design, and democratizing repair information to enhance consumer experiences in reusing the mobile and <keyword id="19896834" type="General" weightage="20" keywordseo="electronics" source="keywords">electronics</keyword> products they own. Additional Secretary Bharat Khera emphasized the need for transparent and affordable repair solutions, increased consumer awareness, and support for local repairers. Joint Secretary Anupam Mishra highlighted concerns about the lack of genuine spare parts in local markets, compatibility issues with product components, and the absence of information for consumers to repair their own devices. He also mentioned that the Repairability Index of France rates products on five criteria, while the EU has additional parameters. <keyword id="20032279" type="General" weightage="20" keywordseo="HCL-Technologies" source="keywords" meta.keywordsubtype="org" meta.entityname="HCL Technologies" meta.hostid="261" meta.entityid="HCL Technologies">HCL Technologies</keyword> Founder Ajai Chowdhry called for legislation to drive change. "Today, most products are not repairable. We need to design products which can be repaired.... Unless we create a law, things will not change," he said. The government has already launched a <keyword id="22964002" type="General" weightage="20" keywordseo="Right-to-Repair-Portal" source="keywords">Right to Repair Portal</keyword>, with 63 companies onboard, including 23 from the mobile and electronics sector. India is the third largest electronic waste producer globally after China and the US. The initiative aims to reduce e-waste, promote <keyword id="20128078" type="General" weightage="20" keywordseo="sustainable-practices" source="keywords">sustainable practices</keyword>, and create opportunities for third-party repairers in India's growing electronics market.

India plans repairability index for mobile, electronics to tackle e-waste

New Delhi: The <keyword id="19938513" type="General" weightage="20" keywordseo="Department-of-Consumer-Affairs" source="keywords" meta.keywordsubtype="org" meta.entityname="Department of Consumer Affairs" meta.hostid="268" meta.entityid="Department of Consumer Affairs">Department of Consumer Affairs</keyword> has constituted a committee of experts to recommend a robust framework for a <keyword id="22964001" type="General" weightage="100" keywordseo="Repairability-Index" source="keywords">Repairability Index</keyword> aimed at empowering consumers and promoting <keyword id="20128078" type="General" weightage="20" keywordseo="sustainable-practices" source="keywords">sustainable practices</keyword> within the tech industry. The committee, chaired by Department of Consumer Affairs (DoCA) Additional Secretary Bharat Khera, will develop the Repairability Index to provide consumers with greater transparency on repair information for their products and foster a more sustainable technology industry. The National Workshop on the Right to Repair in the <keyword id="20881182" type="General" weightage="20" keywordseo="mobile-and-electronics" source="keywords">Mobile and Electronics</keyword> Sector, convened on August 29, brought together industry stakeholders to establish a consensus on the framework for evaluating components for the Repairability Index, fostering longevity in product design and democratising access to repair information and spare parts. "The framework on Repairability Index aimed to provide consumers with essential information about product repairability besides seamless access to spare parts will enable informed purchasing decisions," the DoCA said in a statement. The committee, which includes representatives from the Ministry of Electronics and Information Technology (MeitY), Ministry of Micro, Small and Medium Enterprises (MSME) and industry stakeholders, is expected to submit a comprehensive report on the Repairability Index framework by November 15. The key components of the proposed Repair Ecosystem include comprehensive repair information, accessible spare parts, affordable tools, modular product design and ensuring the economic feasibility of repairs for consumers. "By standardising the assessment of repairability, the index will create an ecosystem where consumers can easily compare products and choose options that align with the ethos of mindful consumption and sustainability," the DoCA statement said.

Government set to introduce Repairability Index for mobile, electronics products

<ul><li>According to a written reply by the <keyword id="393956" type="General" weightage="50" keywordseo="ministry-of-consumer-affairs" source="Orion">Ministry of Consumer Affairs</keyword> safety of toys is under compulsory BIS certification from January 1, 2021 as per the Toys (Quality Control) Order. </li><li>Under the BIS Product Certification scheme, a licence is granted to manufacturing units to use the <keyword id="13001307" type="General" weightage="50" keywordseo="standard-mark" source="Orion">Standard Mark</keyword> on the product. </li></ul> In order to curb the sale of non-ISI certified toys and to ensure implementation of the <keyword id="16466714" type="General" weightage="50" keywordseo="toys-quality-control-order" source="Orion">Toys Quality Control Order</keyword>, 100 search and seizure operations were carried out in the years 2021-22 and 2022-23. During the search and seizure operations conducted by the Bureau of Indian Standards (BIS), a quantity of 9,565 and 30,229 was seized during the years 2021-22 and 2022-23 (up to January 25, 2023), respectively. According to a written reply by the Ministry of Consumer Affairs in Rajya Sabha on Friday, safety of toys is under compulsory BIS certification from January 1, 2021 as per the Toys (Quality Control) Order, 2020 issued by the Department for Promotion of Industry and Internal Trade (DPIIT) under Section 16 of the BIS Act, 2016. Accordingly, it has been compulsory for toys to conform to the corresponding <keyword id="16463872" type="General" weightage="20" keywordseo="indian-standards-for-safety-of-toys" source="Orion">Indian Standards for Safety of Toys</keyword> and to bear <keyword id="148437" type="General" weightage="50" keywordseo="bureau-of-indian-standard" source="Orion">Bureau of Indian Standard</keyword> (BIS) Standard Mark under a licence from BIS as per Scheme-I of Schedule -II of BIS (Conformity Assessment) Regulations, 2018. As per this Quality Control Order, read with Section 17 of the BIS Act, 2016, no person shall manufacture, import, distribute, sell, hire, lease, store or exhibit for sale any toys without the ISI mark, said the reply. Under the BIS Product Certification scheme, a licence is granted to manufacturing units to use the Standard Mark on the product as per the relevant Indian Standards. Accordingly, toy manufacturing units including foreign manufacturing units exporting toys to India are required to obtain a BIS licence for the safety of toys, said the Ministry's reply. The Ministry said that BIS has granted 1,037 licences to domestic units and 30 licences to foreign toy manufacturing units. As part of its product certification, BIS also conducts factory and market surveillance under which samples of ISI marked toys are drawn from the factories and market and tested in labs according to the Indian Standard, to ensure that ISI marked toys available to consumers are safe and conforming to prescribed standards.

Hunt for uncertified toys continues; BIS conducts 100 search operations

New Delhi [India], November 2 (ANI): In a move to further make the edible oil supply chain seamless, the central government has exempted the current stock limit for wholesalers and big chain retailers. The order will come into effect immediately, a <keyword id="393956" type="General" weightage="20" keywordseo="ministry-of-consumer-affairs" source="Orion">Ministry of Consumer Affairs</keyword>, <keyword id="427106" type="General" weightage="80" keywordseo="food-and-public-distribution" source="Orion">Food and Public Distribution</keyword> statement said late Tuesday evening. The removal of wholesalers and big chain retailers from the stock limit order would allow them to keep various varieties and brands of edible oils, which they are unable to keep at present due to the limits imposed. "A need was felt for exempting big chain retailers and wholesalers from the stock control order as reports were coming that Wholesalers and big chain retail outlets were facing problems in their sale due to the Control Order as the limits specified for them was very less and replacement of shelf stocks in city limits is not possible on an everyday basis," the statement read. In view of the restoration of ample supplies and continuous decline in the prices of edible oils both in the international and domestic market, the statement said it was an "opportune time" for the exemption. "The removal will also have a positive effect on the oilseed prices as it will boost procurement of the oilseeds hereby increasing the returns of domestic oilseeds growing farmers," it added. Initially, the stock limits were imposed in October 2021. Subsequently, the stock limit quantities on edible oils and oilseeds were extended upto June 2022 and later the order was further extended upto December 31, 2022. "The Stock Limit Order was imposed in the country due to increasing prices of edible oils both in international as well as domestic market. Its high volatility was leading to hoarding, profiteering and black marketing at that time. This timely intervention by the Government had led to significant decline of the skyrocketing prices and had helped to keep a check on the hoarding, especially soyabean seeds," Tuesday's statement further said. India is the world's second-largest consumer and number one vegetable oil importer, and it meets 60 per cent of its need through imports. (ANI)

Govt exempts wholesalers, big retailers from stock limit on edible oil, oilseeds

The Defence Research &amp; Development Organisation (<keyword id="6355142" type="General" weightage="100" keywordseo="drdo" source="Orion">DRDO</keyword>) that was tasked with investigating into EV fire incidents by the <keyword id="2518729" type="General" weightage="50" keywordseo="union-road-transport" source="Orion">Union Road Transport</keyword> and Highways <keyword id="48413" type="General" weightage="80" keywordseo="ministry" source="Orion">Ministry</keyword>, has found serious defects in the batteries, including designs of the battery packs and modules. According to sources in the know of the matter, these defects occur because the electric two-wheeler manufacturers like <keyword id="6077703" type="General" weightage="80" keywordseo="okinawa-autotech" source="Orion">Okinawa Autotech</keyword>, Pure EV, Jitendra Electric Vehicles, <keyword id="4393078" type="General" weightage="80" keywordseo="ola-electric" source="Orion">Ola Electric</keyword> and <keyword id="12512499" type="General" weightage="80" keywordseo="boom-motors" source="Orion">Boom Motors</keyword> may have used "lower-grade materials to cut costs". The Centre for Fire, Explosive and Environment Safety (CFEES) at the DRDO has submitted its fact-finding report to the Ministry, as first reported by Business Standard. According to the sources, the ministry has now summoned representatives of these EV manufacturers, asking them to submit an explanation on the DRDO report findings. Earlier this month, the Central Consumer Protection Authority (CCPA), which comes under the <keyword id="2876140" type="General" weightage="50" keywordseo="union-consumer-affairs-ministry" source="Orion">Union Consumer Affairs Ministry</keyword>, sent notices to Pure EV and Boom Motors after their e-scooters exploded in April. The consumer watchdog is also examining more cases of e-scooter fires and will serve similar notices to other EV makers too. Pure EV and Boom Motors along with Ola Electric, Jitendra EV, and Okinawa Autotech, recalled faulty batches after the EV fire incidents were reported. The preliminary findings from the government-constituted probe committee on EV fires have already identified issues with battery cells or design in nearly all of the electric two-wheeler fire incidents in the country. The committee was constituted in the wake of EV fires and battery blasts in e-scooters. The experts found defects in battery cells as well as battery design in nearly all EV fires. The government is now working on new quality-centric guidelines for EVs that will be unveiled soon. At least 12 electric two-wheelers have exploded till now and several EV makers have recalled the faulty batches amid the growing pressure from the government. Update: Ola Electric has issued a statement saying it has not received any communication from the government in this matter. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/news/how-cyrus-poonawalla-became-one-of-the-worlds-richest-billionaires/articleshow/91763784.cms">The success story of Cyrus Poonawalla: The vaccine king who is one of the world’s richest billionaires</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/tech/apps/news/instagram-rolls-out-a-new-logo-typography-and-more-in-visual-refresh/articleshow/91761902.cms">Instagram rolls out a new logo, typography and more in visual refresh</a>

DRDO examines EV fire incidents, finds serious battery defects

<ul><li>The <keyword id="6354335" type="COMPANY" weightage="20" keywordseo="reserve-bank-of-india">Reserve Bank of India</keyword>’s (<keyword id="30067" type="ORGANIZATION" weightage="20" keywordseo="RBI">RBI</keyword>) forecast shows that rising prices in India are not going away soon.</li><li>This could undermine the very promise of keeping inflation at bay, made by the Bharatiya Janata Party (<keyword id="14666" type="COMPANY" weightage="20" keywordseo="BJP">BJP</keyword>) in 2014 when Narendra Modi was elected into office.</li><li>The annual average inflation this year, including the RBI’s forecast for March, is set to cross 6% — outside the apex bank’s inflation target range.</li></ul>High inflation, in the country, was one of the <a href="https://www.businessinsider.in/narendra-modi-governments-10-economic-agendas-that-stood-out-in-presidents-speech/articleshow/36297454.cms">biggest propellers</a> for Narendra Modi to get elected to the Prime Minister’s office in 2014, as he used it as one of his election campaign slogans against the incumbent government. Seven years later he might be faced with the worst bout of price rise in his tenure, and it has come at the most inopportune time — during a pandemic. As in any developing economy, the people of India are very sensitive to inflation. The crash in global crude oil prices kept inflation checked in the early years of Modi. However, recent supply disruptions since the COVID-19 pandemic have led to some serious price rise, despite an economic slump. The <a href="https://www.businessinsider.in/india/news/diesel-price-rise-highest-in-delhi-by-36-paise-per-litre/articleshow/80892419.cms">recent rise in the price of fuel</a> has caused much unease even among the supporters of the current government led by the Bharatiya Janata Party (BJP). <table style="border-width: initial; border-style: none; table-layout: fixed; width: 468pt;"></colgroup><tbody><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Months </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Consumer Price Inflation (CPI) expectation in February </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Revised expectation in April </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">January to March 2021 </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Under 5.2% </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">5% </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">April to June 2021 </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">4.6 to 5.2% </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">5.2% </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">July to October 2021 </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">4.6 to 5.2% </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">5.2% </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">October to December 2021 </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">N/A </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">4.4% </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">December to January 2021 </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">N/A </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">5.1% </td></tr></tbody></table>Source:RBI The average inflation for the financial year ending March 2021 was 6.69% and the pace of price rise may persist at nearly 5% in the coming 12 months as well. “Inflation expectations of urban households one year ahead showed a marginal increase over the three months ahead [quarterly] horizon according to the Reserve Bank’s March 2021 survey,” said Das. <div type="image" title="Copy of wipro share price(3)" msid="81946889" hostid="261" caption="&amp;lt;p&amp;gt;Average annual inflation in India from 2014 to 2021&amp;lt;/p&amp;gt;"></div> <cmsannotation type="cmsannotation" annotationid="The choice between doling out more money and keeping inflation in check" comment="subhead" text="The choice between doling out more money and keeping inflation in check">The choice between doling out more money and keeping inflation in check</cmsannotation> This is a catch-22 situation for the policymakers. On one hand, there is a need to stimulate the economy with more money and push it towards recovery from the damning blow of the pandemic. This increased money supply usually leads to inflation along with economic growth. But right now, inflation is already high and a meaningful economic recovery is yet to show. “The renewed jump in COVID-19 infections in certain parts of the country and the associated localised lockdowns could dampen the demand for contact-intensive services, restrain growth impulses and prolong the return to normalcy. In such an environment, continued policy support remains necessary,” said Das. <cmsannotation type="cmsannotation" annotationid="Consumer confidence is already low" comment="subhead" text="Consumer confidence is already low">Consumer confidence is already low</cmsannotation> While people wait for pandemic-related restrictions to ease and businesses wait for prospects to improve — or for employment opportunities to pop-up — the price rise has already started pinching their pockets. The RBI itself expects price of pulses⁠— like tur daal and urad daal— to remain expensive even as the price of cereals like rice and wheat to ease after the next harvest. Meanwhile, global crude oil prices ⁠— India relies on imports for over 80% of its oil needs ⁠— have repeatedly threaten to spiral out India’s comfort zone, and it, typically, fuels inflation in other products and services as well. The <keyword id="6374106" type="COMPANY" weightage="20" keywordseo="ministry-of-external-affairs">Ministry of External Affairs</keyword>, on April 2, made an appeal to the Organization of the Petroleum Exporting Countries (<keyword id="47969" type="COMPANY" weightage="20" keywordseo="Opec">OPEC</keyword>) to not restrict supply of crude oil. “Crude supply could be market determined rather than artificially managed,” <a href="https://theprint.in/india/india-pitches-for-easing-cuts-in-crude-oil-production-mea/633205/">said</a> <keyword id="6358274" type="COMPANY" weightage="20" keywordseo="MEA">MEA</keyword> spokesperson Arindam Bagchi. Within the country, both the RBI and the central government, are appealing to state governments to reduce duties on fuel like petrol and diesel before the consumers — and voters — become irreversibly irate. Given the slump in the economy and added expenses to manage a pandemic, it has become a tough decision to make. Prices of other commodities from iron ore and copper to aluminium, have also risen making a lot. This had made other products from steel to cars and other automobiles more expensive at a time when the demand is relatively tepid. <cmsannotation type="cmsannotation" annotationid="Testing times ahead for Team Modi" comment="subhead" text="Testing times ahead for Team Modi">Testing times ahead for Team Modi</cmsannotation> Yet, food and fuel prices are the ones that voters react to the most. The future of fuel prices is dependent on a variety of factors beyond the government’s control. For food prices, Governor Das’ hopes are pinned on a right amount of, and well distributed, rain from the southwest monsoon. But, as we all know, climate events aren’t as rare anymore. The next few months can be testing for policymakers to ensure that the populace, already frustrated by the ill-effects of the pandemic, does not get burdened by high prices before the economy improves. SEE ALSO: <a href="https://www.businessinsider.in/policy/news/rbi-has-increased-mobile-wallets-limit-with-2-lakh-and-need-full-kyc-also-for-mobile-wallets/articleshow/81946037.cms">You need to do full KYC for mobile wallets too – but you can store twice the amount of money</a>

RBI forecast shows that Narendra Modi administration is facing its worst inflation period so far

<ul><li>The Ministry of Consumer Affairs has made it easier to file consumer complaints.</li><li>You can now use WhatsApp to file consumer complaints, check the status of your complaint and read FAQs.</li><li>Here is how to file a <keyword id="461597" type="General" weightage="100" keywordseo="consumer-complaint" source="Orion">consumer complaint</keyword> using WhatsApp.</li></ul> As a customer, when you receive a substandard product or service, you may think about filing a consumer complaint but give up on the idea thinking about the cumbersome process. The Ministry of Consumer Affairs has made filing consumer complaints easier. The Ministry of Consumer Affairs has partnered with Gupshup, a conversational engagement platform, to introduce a WhatsApp chatbot that allows consumers to easily file complaints with the National Consumer Helpline (NCH), check complaint status, and read the frequently asked questions (FAQs). The WhatsApp chatbot is currently available in English and Hindi languages. <cmsannotation type="cmsannotation" annotationid="How to file a consumer complaint using WhatsApp" comment="subhead" text="How to file a consumer complaint using WhatsApp">How to file a consumer complaint using WhatsApp</cmsannotation> <div type="image" title="1" msid="98807196" hostid="261" sizebytes="92716" caption="&amp;lt;p&amp;gt;WhatsApp chatbot to file a consumer complaint&amp;lt;/p&amp;gt;"></div> <ul><li>To begin, save 8800001915 in your contacts or click<a href="https://api.whatsapp.com/send/?phone=918800001915&amp;text=Hi"> here</a>.</li><li>Then, go to the chat and send “Hi”.</li><li>Then, select the language from English and Hindi.</li><li>Now, click on “Register Grievance” if you want to file a complaint against any company.</li><li>If you wish to check the status of a filed complaint, click on “Grievance Status”.</li><li>If you have any questions about the process, filing complaints or the redressal process, click on “FAQ”.</li></ul>If you click on Register Grievance, you will be asked to submit the following information – <ul><li>Your full name</li><li>Gender</li><li>OTP</li><li>State</li><li>City</li></ul>Once you have submitted the above information, you will be asked to submit information relating to the company – <div type="image" title="2" msid="98807244" hostid="261" sizebytes="135142" caption="&amp;lt;p&amp;gt;Details regarding the company you wish to complaint against&amp;lt;/p&amp;gt;"></div> <ul><li>Industry the company belongs to.</li><li>Category the company operates in.</li><li>Then, you will be able to select a company from the list.</li></ul>Once you have selected a company, you will be asked to select the nature of the grievance or why you are filing the complaint against the company. There are 27 reasons for you to select from, including a misleading advertisement, delivery of a defective product, paid amount not refunded, and more. SEE ALSO: <a href="https://www.businessinsider.in/tech/how-to/how-to-read-instagram-messages-without-being-seen/articleshow/98535023.cms">How to read Instagram messages without being seen</a> <a href="https://www.businessinsider.in/finance/news/how-to-use-credit-card-to-make-upi-payments/articleshow/98090488.cms">How to use credit card to make UPI payments</a> <a href="https://www.businessinsider.in/personal-finance/news/how-to-check-your-credit-score-for-free/articleshow/96050534.cms">How to check your credit score for free</a>

How to file a consumer complaint against a company using WhatsApp

New Delhi, Apr 14 () As monitoring of essential commodities is necessary during the lockdown, Consumer Affairs Secretary Pawan Kumar Agarwal on Tuesday said his department has decided to seek replacement of officials unable to report for work due to medical conditions or other valid reasons.A decision has been taken after some of the Consumer Affairs Ministry officials did not show up for work despite the government's directive on the weekend."Our ministry has a crucial role as it monitors the supply of essential commodities and prices. Some officers are required for this purpose. If they remain absent, then I have to seek replacement from the Department of Personnel and Training (DoPT)," Agarwal told .A list of officers who are unwilling to come for work is being prepared, he said, adding that an office memorandum has been issued in this regard.Agarwal said the department will decide not to deploy on duty those officials who have medical conditions and other valid reasons and ask for replacement from the DoPT for the manpower.The government has exempted movement of essential commodities from the lockdown, which has been extended till May 3 to prevent the spread of COVID-19 in the country.Stating that the office memorandum (OM) has created some confusion, Consumer Affairs Minister Ram Vilas Paswan later said the OM was intended to compile the list of staff and officers, who are not able to come for emergency duties during the lockdown period either due to medical conditions or for any other valid reason (such as staying in hotspot areas) so that such persons are not deployed for such duties."In view of ambiguity in the language of this OM, this is withdrawn forthwith," he said.The department would compile such information and use it while drawing up roster duty of officers / staff during the lockdown period so that no one is put to any hardship, while the work of the department is carried out smoothly, he added. LUX BALBALBAL

You Searched For "ministry of consumer affairs" and got 8 results

India plans repairability index for mobile, electronics to tackle e-waste

PTI

Government set to introduce Repairability Index for mobile, electronics products

PTI

Hunt for uncertified toys continues; BIS conducts 100 search operations

IANS

Govt exempts wholesalers, big retailers from stock limit on edible oil, oilseeds

ANI

DRDO examines EV fire incidents, finds serious battery defects

IANS

RBI forecast shows that Narendra Modi administration is facing its worst inflation period so far

Prabhjote

Sriram

How to file a consumer complaint against a company using WhatsApp

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