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<ul><li><keyword id="10387" type="General" weightage="100" keywordseo="microsoft" source="Orion">Microsoft</keyword> Launches AI-Incorporated Business Tool - Dynamics 365 Copilot.</li><li>Dynamics 365 Copilot offers various functionalities in preview mode, such as assisting sales personnel, enhancing customer service, and more.</li><li>A new tool can help in preventing disruptions from occurring in advance.</li></ul>Microsoft released Dynamics 365 Copilot on Monday, an AI-powered tool designed to manage diverse business tasks. According to the company, Dynamics 365 Copilot leverages the latest advancements in generative AI to automate these tasks, freeing up the workforce's full potential for creativity. In a <a href="https://blogs.microsoft.com/blog/2023/03/06/introducing-microsoft-dynamics-365-copilot/">blog post</a>, Emily He, Corporate VP of Business Applications Marketing at Microsoft, clarified that Copilot integrates next-generation AI capabilities and natural language processing into Dynamics 365, collaborating with business professionals to expedite the creation of ideas and content, accomplish time-intensive duties, and obtain insights and recommended actions by merely explaining what is required. Microsoft claims that Dynamics 365 Copilot can assist with composing email replies to customers, generating responses to email and chat queries, and drafting email summaries of Teams meetings in Outlook. Additionally, the tool facilitates the creation of online product listings and notifies users of supply chain issues, such as adverse weather conditions. These functionalities are available in preview mode in Dynamics 365 applications and <keyword id="14221099" type="General" weightage="50" keywordseo="microsoft-viva-sales" source="Orion">Microsoft Viva Sales</keyword>. Below, let’s look at how Dynamics 365 Copilot can help automate daily business tasks. <cmsannotation type="cmsannotation" annotationid="Microsoft Dynamics 365 Sales and Viva Sales’ Copilot" comment="subhead" text="Microsoft Dynamics 365 Sales and Viva Sales’ Copilot"><keyword id="282180" type="General" weightage="50" keywordseo="microsoft-dynamics" source="Orion">Microsoft Dynamics</keyword> 365 Sales and Viva Sales’ Copilot</cmsannotation> The functionality offered by Dynamics 365 Copilot can significantly reduce the time sales personnel spend on administrative duties. By utilizing AI-powered tools, email responses can be generated swiftly. An Outlook summary of Teams meetings can be automatically produced, incorporating vital information from the CRM, such as pricing and product specifications, and insights from the recorded call. This can free up as much as 66% of a seller's daily schedule, providing substantial business advantages and allowing more time to concentrate on customers. <cmsannotation type="cmsannotation" annotationid="Dynamics 365 Customer Service" comment="subhead" text="Dynamics 365 Customer Service">Dynamics 365 Customer Service</cmsannotation> The inclusion of Copilot in Dynamics 365 Customer Service enhances agents' capacity to deliver exceptional customer service. With this AI-driven capability, context-specific responses to queries can be quickly composed through chat and email. Customers can access an interactive chat experience with knowledge bases and case histories. <cmsannotation type="cmsannotation" annotationid="Dynamics 365 Copilot Streamlines Marketing Tasks" comment="subhead" text="Dynamics 365 Copilot Streamlines Marketing Tasks">Dynamics 365 Copilot Streamlines Marketing Tasks</cmsannotation> Dynamics 365 Copilot streamlines marketing workflows by simplifying data exploration, audience segmentation, and content creation. With Copilot integrated into Dynamics 365 Customer Insights, marketers can use natural language to query their customer data platform and construct highly personalized and targeted customer segments. Furthermore, Copilot offers marketers suggestions for fresh email campaign content by drawing on key topics, pre-existing emails, and other internet sources. <cmsannotation type="cmsannotation" annotationid="Dynamics 365 Business Central’s Copilot" comment="subhead" text="Dynamics 365 Business Central’s Copilot">Dynamics 365 Business Central’s Copilot</cmsannotation> This tool simplifies the process of creating e-commerce product listings. Users can effortlessly customize product attributes such as color, material, and size, producing captivating product descriptions in seconds. <cmsannotation type="cmsannotation" annotationid="Microsoft Supply Chain Center" comment="subhead" text="Microsoft Supply Chain Center">Microsoft Supply Chain Center</cmsannotation> Customers using Microsoft Dynamics 365 <keyword id="6699920" type="General" weightage="50" keywordseo="supply-chain-management" source="Orion">Supply Chain Management</keyword> can employ Copilot in the Supply Chain Center to anticipate potential issues that may impact supply chain processes. Copilot's predictive insights can identify affected orders across materials, inventory, carriers, distribution networks, and other components. Dynamics 365 Copilot can generate emails to notify partners and prevent disruptions from occurring in advance. SEE ALSO: <a href="https://www.businessinsider.in/tech/news/how-you-can-open-the-ai-chatbot-directly-from-macs-menu-bar/articleshow/98449632.cms#:~:text=Once%20you%20have%20downloaded%20the,simply%20click%20on%20'Open.'">ChatGPT just got more accessible: Here’s how you can open the AI Chatbot directly from Mac's menu bar</a> <a href="https://www.businessinsider.in/science/health/news/tally-health-unveils-innovative-platform-to-enhance-longevity-in-humans/articleshow/98387387.cms">This US-based startup claims to have cracked the process of reverse aging</a>

Microsoft’s new tools use AI to simplify business tasks like customer support, marketing, supply chain, and more

<ul class="summary-list"><li>Microsoft plans to use artificial intelligence from ChatGPT maker OpenAI to write emails for people.</li><li>The company says its research shows that 66% of a seller's day is spent managing emails.</li></ul>Microsoft is working on using artificial intelligence similar to ChatGPT to write professional emails for people, <a href="https://cloudblogs.microsoft.com/dynamics365/bdm/2023/02/02/microsoft-boosts-viva-sales-with-new-gpt-seller-experience/">the company said on Thursday.</a>The tech giant is using text-based software from OpenAI, the creator of <a href="https://www.businessinsider.com/everything-you-need-to-know-about-chat-gpt-2023-1">ChatGPT</a>, to help people draft emails with personalized details for their recipients, such as pricing, promotions, and deadlines.This new tech is to be deployed in Viva Sales, Microsoft's sales app launched in October, that manages customer information and uses AI to scan calls and emails with clients.The app writes the email by first sifting through data it has on the customer, then prompting salespeople with suggestions like: "make a proposal," "reply to an inquiry," or "suggest your own," said Microsoft.After making their choice, the salesperson can review and edit the AI-generated email before hitting send."For sales teams, the adage 'time is money' is more relevant than ever before," wrote Lori Lamkin, a corporate vice president in Microsoft's Dynamics 365 department.Citing <a href="https://futurumresearch.com/research-reports/sales-teams-need-a-transformation-microsoft-is-ready-to-deliver/" target="_blank" rel="noopener">Microsoft's own commissioned research</a>, Lamkin said a typical seller spends 66% of their day managing emails.While Insider doesn't have access to Viva Sales' new AI, we tested ChatGPT to see how it deals with several situations that salespeople and customer relations workers may find themselves in. We simulated three common scenarios:<ol><li>How does Chat GPT respond to sales inquires?</li><li>How does Chat GPT respond to irate customers?</li><li>How does Chat GPT respond to sales proposals?</li></ol>ChatGPT generated most of its responses below in 10 seconds or less.<h2>Sales Inquiry</h2>We gave the AI a few basic details before prompting it with a query from a potential (and of course, non-existent) client:ChatGPT responded like so:We had "Jerry" respond by adding a few more details and a request for a suggestion.ChatGPT furnished this reply, although it cryptically re-thanked Jerry for reaching out in his first inquiry.<h2>Irate Customer</h2>Next, we tested how ChatGPT could help a salesperson handle an angry client.ChatGPT wrote this:<h2>Sales Proposal</h2>We also asked ChatGPT to write us a sales proposal to unknown clients with this prompt:Within 15 seconds, ChatGPT crafted this:From this brief experiment, we found that while it can't make critical decisions for salespeople or companies, OpenAI's tech is sophisticated enough to independently strike up a personable sales conversation and help users communicate with professionalism. That's a worthwhile skill that needs to be trained in many humans, and it's not hard to see why companies might start outsourcing part of sales conversations — or at least the first step — to a machine.Microsoft did not immediately respond to Insider's request for comment.

Microsoft plans to start using AI tech to write emails for salespeople, and it's not hard to see why

<ul class="summary-list"><li>Zoom was a rare pandemic success story. </li><li>But as people return to the office, Zoom needs to branch out from virtual meetings, its key feature.</li></ul>As companies begin to <a target="_blank" href="https://www.businessinsider.com/hybrid-workers-return-to-office-coffee-badging-remote-work-2023-10">order workers back to the office</a>, it feels like the curtain is coming down on the <a target="_blank" href="https://www.businessinsider.com/bosses-back-in-charge-rto-workers-layoffs-power-2023-9">golden age of remote work</a>.For companies like video-communication platform Zoom, the transition means a drastic change to adapt to a new world of work, says its EMEA chief <a target="_blank" class="ember-view pv-text-details__about-this-profile-entrypoint" href="https://www.linkedin.com/in/frederikmaris/overlay/about-this-profile/">Frederik Maris.</a>"Two years ago, it was basically meetings only," Maris told Insider in an interview at the recent Gitex tech conference. "Now we are becoming a completely different company.""Our logo and our brand — it's a blessing and a curse because everybody knows Zoom, but everybody knows us only for meetings," he said.The company <a target="_blank" href="https://www.businessinsider.com/meet-zoom-billionaire-eric-yuan-career-net-worth-life">reaped huge success during the pandemic</a>. While other companies saw revenues slump amid lockdowns and anxiety about coronavirus, Zoom boomed. Businesses, schools, and even friends started using the platform as a way to stay in touch without spreading the virus.Now, even Zoom, one of remote work's main enablers and beneficiaries, has succumbed to return-to-office pressure and <a target="_blank" href="https://www.businessinsider.com/zoom-tells-employees-return-to-office-remote-work-video-conferencing-2023-8">ordered some workers back</a>. In August, the company said employees living within 50 miles of a Zoom office must go in at least two days a week.With the working landscape changing, Zoom is looking to branch out.It's attempting to enable productivity and engagement, with a heavy focus on AI. <a target="_blank" href="https://www.forbes.com/sites/moorinsights/2023/09/08/zoom-unveils-new-ai-companion-features/">In September, Zoom launched</a> an AI assistant that can be used for tasks such as drafting emails and messages, summarizing meetings, and helping with brainstorming sessions.The product is similar to AI-powered workplace tools such as Google's duet AI and Microsoft's Copilot."Everyone is trying to figure out how to use AI in a way that helps workers be more productive," Maris said of its rivals. "We see Microsoft as a much more direct competitor."Microsoft is also a competitor in other parts of Zoom's business.Insider reported earlier this year that Zoom executives were internally claiming that one of the company's new employee engagement products, Workvivo, was winning up to 80% of sales when <a target="_blank" href="https://www.businessinsider.com/zoom-microsoft-employee-engagement-revenue-growth-2023-8#:~:text=Zoom%20executives%20are%20internally%20claiming,hands%20meeting%20viewed%20by%20Insider.">competing against Microsoft's</a> Viva, per a recording of an all-hands meeting.

Zoom boomed during the pandemic, but the return-to-work drive means it's ready for a radical change 

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Microsoft’s new tools use AI to simplify business tasks like customer support, marketing, supply chain, and more

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Microsoft plans to start using AI tech to write emails for salespeople, and it's not hard to see why

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Zoom boomed during the pandemic, but the return-to-work drive means it's ready for a radical change

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