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McDonald's is removing its AI drive-thru voice-ordering system from over 100 restaurants after its mishaps went viral
McDonald's partnered with IBM in 2021 to install the technology at dozens of locations. It let cust…
Lauren Edmonds
McDonald's is extending its $5 deal again, and it's a sign that Americans still feel strapped
McDonald's is extending its $5 meal deal through December and adding more discounts. It's a sign Am…
Alex Bitter
Global IT outage hits Starbucks mobile-order system and card payments at businesses
Some retailers and fast-food chains are limiting their operations and only taking cash payments fol…
Grace Dean
McDonald's will now take orders via WhatsApp in Delhi NCR
Fast-food giant McDonald’s is ramping up its online delivery efforts in India. The North and East d…
McDonald's outlets across Australia, New Zealand, and Japan have been hit by a technical outage
A McDonald's Australia spokesperson said a "technology outage" was affecting their restaurants nati…
Kwan Wei Kevin Tan
I bought meals from Chipotle, Chick-fil-A, and McDonald's in-store and online. I was shocked by menu markups as high as 38% for the delivered food.
Delivery prices vary widely on the same food items sold inside McDonald's, Chick-fil-A, and Chipot…
Nancy Luna
The best and worst restaurant chain apps, from Starbucks to McDonald's
The best and worst mobile apps from the top restaurant chains like Starbucks, Chipotle, Subway, Chi…
Nancy Luna
A McDonald's ad in India showing a man flirting with a female cashier has sparked outrage online: 'This is outrageous and disgusting beyond words'
"Date sort of... @ Rs 179," the ad's slogan, which was promoting $2 McVeggie meals at McDonald's In…
Reena Koh
McDonald's and Chick-fil-A are tracking your location to make sure your fries are perfectly crispy when you come collect your mobile order
Restaurants use app location data to time when they start cooking orders, ensuring they're ready an…
Grace Dean
Biden is pouring nearly $700 million into internet access for rural communities so that kids don't 'have to sit in the back of a mama's car in a McDonald's parking lot in order to do homework'
Residents, businesses, and schools across 22 states will get access to high-speed internet under th…
Juliana Kaplan
Teens jumped over a McDonald's order counter, stole food, and were 'threatening and abusive' toward staff, police say
The incident, at a McDonald's in Nottingham, England, comes shortly after similar incidents at two …
Grace Dean
Chick-fil-A is still the chicken sandwich king among people ordering delivery
Chick-fil-A had a 45% market share of online chicken sandwich orders in December, with Popeyes in a…
Mary Meisenzahl
Chipotle is testing carside pickup in California as online orders explode
The chain has largely been a winner throughout the pandemic and has continued opening new locations.
Mary Meisenzahl
Some McDonald's franchisees say in a leaked survey the chain's business changes go too far
McDonald's corporate and its franchisees have a history of conflict over prices and other in-restau…
Mary Meisenzahl
How to get free fries from McDonald's, Wendy's, and other restaurants on National French Fry Day
Most of the fry deals require that you download the chains' apps, and in some cases make another pu…
Mary Meisenzahl
We tried the purple Grimace milkshake from McDonald's and still can't figure out what it tastes like
Insider reporters tried the new Grimace milkshake from McDonald's and thought it tasted like bluebe…
Erin McDowell,Chris Panella
Fast food workers say they're facing more harassment than ever before as angry customers lash out in response to rising menu prices
Insider spoke to 11 employees at McDonald's, Chipotle, Starbucks, and Dunkin' who said diners are i…
Mary Meisenzahl
Russians are trying to sell McDonald's plastic cutlery, straws, and sugar sachets after the chain closed its restaurants
One user on a Russian classified-ads site has listed a McDonald's plastic knife and fork set for ar…
Grace Dean
Video shows Trump telling a McDonald's employee he knows the menu 'better than anyone in here'
Trump, whose love for fast food is well-documented, was visiting a McDonald's in East Palestine, Oh…
Sophia Ankel
McDonald's has filed a trademark for a restaurant in the metaverse that will actually deliver food to your home
McDonald's is joining a series of companies who are looking to cash in on Web3, including the metav…