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With summer setting in, <keyword id="26280" type="COMPANY" weightage="20" keywordseo="amul">Amul</keyword> has started feeling the heat. As per <keyword id="6356641" type="CITY" weightage="20" keywordseo="times-of-india">Times of India</keyword> news, Amul has been airing television commercial since March 2017 that distinguishes between ice cream and frozen dessert. <keyword id="6365619" type="CITY" weightage="20" keywordseo="Hindustan-UniLever">Hindustan Unilever</keyword> (HUL) and <keyword id="277561" type="COMPANY" weightage="20" keywordseo="Vadilal-Group">Vadilal Group</keyword> have teamed up to take on Amul at the <keyword id="48485" type="ORGANIZATION" weightage="20" keywordseo="Bombay-high-court">Bombay High Court</keyword> as they think Amul’s intention was the ill-repute them. 
 
HUL has sought immediate removal of the advertisement which, according to GCMMF, was launched to "educate consumers to identify and differentiate between ice-cream and frozen desserts". The advertisement talks about Amul ice creams being made from "real milk" as opposed to "frozen desserts" which are made from "vegetable oil". The advertisement, however, does not name any brand, as per the TOI report. 
 
In response to TOI's query , an HUL company spokesperson, said: "Amul has been airing a misleading television commercial since March 2017. This advertisement makes factually incorrect statements creating apprehensions among consumers of frozen desserts.The advertisement makes incorrect claims about the usage of 'vanaspativanaspati-tel' in frozen dessert products. We wish to clarify that Kwality Wall's range of 'frozen desserts' do not contain Vanaspati. In fact, Kwality Wall's range of frozen desserts contain milkmilk solids like ice creams. The only difference is that frozen desserts use vegetable fat instead of dairy fat, which actually makes them healthier as they have lower saturated fat and do not have cholesterol." TOI's query did not elicit a response from Vadilal Group. 
 
R S Sodhi, MD, GCMMF that represents Amul told TOI, "Frozen desserts are masquerading as ice creams. By using low-cost ingredients, they are misleading consumers who are looking for real product. We are trying to make consumers aware of the difference."

Kwality and Vadilal don’t make
ice creams, claim Amul. So what do they make?

Back in the good old days, going to the grocery store or the supermarket for a last-minute errand was commonplace. However, in 2024, <keyword id="19963428" type="General" weightage="20" keywordseo="quick-commerce" source="keywords">quick commerce</keyword> apps like <keyword id="19939134" type="General" weightage="20" keywordseo="Zepto" source="keywords" meta.keywordsubtype="org" meta.entityname="Zepto" meta.hostid="261" meta.entityid="Zepto">Zepto</keyword>, <keyword id="20069203" type="General" weightage="20" keywordseo="Blinkit" source="keywords" meta.keywordsubtype="org" meta.entityname="Blinkit" meta.hostid="261" meta.entityid="Blinkit">Blinkit</keyword> and <keyword id="19939135" type="General" weightage="100" keywordseo="Swiggy-Instamart" source="keywords" meta.keywordsubtype="org" meta.entityname="Swiggy Instamart" meta.hostid="261" meta.entityid="Swiggy Instamart">Swiggy Instamart</keyword> have made lives easier in India. Need some supplies for a party that was planned minutes ago? You got it. Out of milk or vegetables? No problem. Almost any grievance can be solved by these apps and they keep on adding new features to enhance customer experience. But at times, things go awry and what starts as a simple delivery can spark public outcry. Let us take a look at some recent incidents where quick commerce platforms missed the mark, causing waves across social media. <h2>Big Basket’s combo gone wrong </h2> <keyword id="19939136" type="General" weightage="20" keywordseo="BigBasket" source="keywords" meta.keywordsubtype="org" meta.entityname="BigBasket" meta.hostid="261" meta.entityid="BigBasket">BigBasket</keyword> recently found itself the subject of social media chatter after a customer praised a unique discount combo: sanitary napkins paired with Kwality Walls vanilla ice cream. Meant to cater to the needs of women during menstruation, the combo drew both laughter and admiration from online users. “Well played, BigBasket,” the user wrote, tagging the platform and attaching screenshot of the combo she received. However, things took a bizarre turn when BigBasket responded with an apology, assuming the praise was a complaint. “We regret the inconvenience caused,” they wrote, requesting the customer’s contact details. The automated response ignited further humour online. Users quickly jumped in with comments like, “Bruh, she’s praising you, why are you sorry?” and “Bot life is so awkward.” What could have been a PR win for BigBasket turned into a comical misunderstanding that highlighted the sometimes robotic nature of customer service. <h2>Zepto’s <keyword id="23584077" type="General" weightage="20" keywordseo="I-Pill-notification" source="keywords">I-Pill notification</keyword> </h2> In Bengaluru, Zepto faced backlash after sending an inappropriate push notification to customer Pallavi Pareek. The message, reading, “I miss you, Pallavi. Says i-Pill emergency contraceptive pill,” followed by teary-eyed emojis, left Pallavi shocked. Given her professional work in diversity and inclusion, she took to LinkedIn to highlight the inappropriateness of the message, especially as she had never ordered the product. Pallavi’s post quickly went viral, with many users pointing out the dangers of insensitive messaging in quick commerce. Zepto swiftly issued an apology, acknowledging their error and promising to retrain their staff. While the company’s fast response tempered some of the outrage, the incident served as a stark reminder of the importance of responsible communication, especially in relation to sensitive products. <h2>Free tomato controversy </h2> In another curious incident, a Bengaluru-based product designer called out Swiggy Instamart for adding <keyword id="23540990" type="General" weightage="20" keywordseo="free-tomatoes" source="keywords">free tomatoes</keyword> to his order without consent. Chandra Ramanujan labelled it a “dark pattern”—a term used to describe deceptive design practices that manipulate user choices. Ramanujan took to social media to express his frustration: “I don’t want tomatoes, but I cannot remove them from my cart.” Though Swiggy wasn’t charging for the tomatoes, the incident raised broader questions about consumer autonomy in online shopping. Some users echoed Ramanujan’s concerns, stating that customers should always have the option to refuse freebies. Swiggy has yet to respond to the uproar, but the incident fuelled online discussions about transparency in e-commerce. <h2>Blinkit’s underwear mishap </h2> Last month, Priyansh, a Blinkit customer, ordered men’s underwear and received women’s bikini briefs instead. Unable to get a refund or return through customer service, Priyansh took to X, where his frustration quickly went viral. Blinkit’s failure to address the issue sparked discussions about the platform’s return policies, with many users calling for better customer support. Despite the widespread attention, Blinkit has remained silent, further aggravating the situation. As of now, Priyansh’s viral tweet, which has amassed millions of views, continues to serve as a cautionary tale for platforms ignoring customer grievances.

Free tomatoes to i-pill notification, recent quick commerce incidents that sparked outrage

Now, when I say ‘you’, it’s not personal. I mean <keyword id="60468" type="General" weightage="20" keywordseo="consumers" source="Orion">consumers</keyword> as a whole. So, chill. However, if you have decided to delay buying a two-wheeler or cut back your spending on groceries, then you may be one of the many people forcing the hand of Finance Minister <keyword id="129243" type="General" weightage="20" keywordseo="nirmala-sitharaman" source="Orion">Nirmala Sitharaman</keyword> to write that extra tax break into her budget speech. Good job! <div type="image" title="Good job!" msid="89142739" hostid="261"></div> Last year, the Finance Minister said the government is <a href="https://www.businessinsider.in/budget/news/the-indian-government-has-spent-less-than-half-the-money-it-had-budgeted-for-capital-investments-so-far/articleshow/88852518.cms">gonna spend big bucks </a>on building roads, bridges and tunnels, which would create a lot of jobs, give people the money they need to spend, which will turn into profits for <keyword id="808508" type="General" weightage="20" keywordseo="corporations" source="Orion">corporations</keyword> and result in more taxes for the government. However, as it stands now, corporate profits are growing much faster than jobs or people’s purchasing power. <div type="image" title="Budget 2022 Expectations" msid="89142748" hostid="261"></div> Now, the government typically denies the unemployment problem. So, let’s assume it is not there and that enough people have jobs, well-paying ones. Ideally, this should be visible in the sales of everyday items like soaps and shampoos or, for example, in the rising sales of two-wheelers and cars. That’s not the case. Two-wheeler sales, which is seen as a measure for how well off rural India is, are <a href="https://www.businessinsider.in/stock-market/news/bajaj-auto-bajaj-auto-stock-bajaj-auto-profit-two-wheeler-makers-two-wheeler-sales/articleshow/89017250.cms">abysmally low</a>. The total number of two-wheelers sold in the last nine months is less than what it was ten years ago. <div type="image" title="Two-wheeler Sales Have Declined From Apr-Dec 2021" msid="89142781" hostid="261"></div> The country’s largest consumer products maker, Hindustan Unilever, which sells Horlicks, Rin and Kwality Walls, <a href="https://www.businessinsider.in/retail/news/hul-increased-price-of-wheel-detergent-rim-bar-lux-surf-excel-many-times-in-last-three-months/articleshow/89037315.cms">has sold just about 2 more units of its products in the last three months</a>, for every 100 sold the same time last year. That’s not exciting growth by any measure. <a href="https://www.businessinsider.in/retail/news/dmarts-near-normal-performance-in-q3-fails-to-impress-analysts/articleshow/88837288.cms">DMart</a>, India’s second biggest retail chain, is still making 8% less revenue per square foot than what it did before the pandemic, according to a recent report by Axis Securities. If the big corporations are not able to crack the consumer wallets, it’s safe to say the smaller ones are no better off. Now, why is the Indian consumer pinching pennies? This online poll gives us some indication. <div type="image" title="COVID Impact On Budget" msid="89142830" hostid="261"></div> <div type="image" title="Monthly Household Expenses Poll" msid="89142865" hostid="261"></div> The biggest problem is inflation. Prices of everyday things have gone so sharply that people have to let go of whims and fancies. And as we warned you more than<a href="https://www.businessinsider.in/newsletter-10-december-2021/binewsletter/88194636.cms"> a month ago</a>, it’s gonna get worse before it gets better. <div type="image" title="Inflation Has Been Rising" msid="89142894" hostid="261"></div> When you, the consumer, cuts back on your spending, it hurts the companies. And that, in turn, hurts the government by reducing the growth in tax revenue. And if things remain unaffordable for long enough, it gets tougher to win elections. Now, there are five states going into polls soon. <div type="image" title="States Going Into Polls Soon" msid="89142951" hostid="261"></div> So, what is it that the budget can give you and me to make sure we go back to our spending ways. Watch this short video. <div type="image" title="These income tax changes can leave more money in your hands" msid="89143044" hostid="261"></div>

SIMPLY PUT: You are the biggest challenge for both corporations and the Finance Minister right now

<ul><li>Shares of fast moving consumer goods company fell 5% after the company reported lower than expected volume growth along with cautious commentary.</li><li>The company reported 9% year-on-year growth in net profit to ₹2,187 crore as against ₹2,009 crore in the same quarter last year.</li><li>Further, the company said they remain cautiously optimistic about demand recovery.</li></ul>Shares of consumer goods company <keyword id="6365619" type="General" weightage="20" keywordseo="hindustan-unilever" source="Orion">Hindustan Unilever</keyword> (HUL) fell as much as 5% on Tuesday after the company reported its September quarter earnings. Although the company reported 9% year-on-year growth in net profit to ₹2,187 crore as against ₹2,009 crore in the same quarter last year, investors were disappointed on lower than expected volume growth. The company delivered 4% year-on-year volume growth in the July-September quarter lower than estimates of 5-7%. Food segment that includes products like Horlicks, Kissan, Bru, Kwality Wall’s saw a slowdown in revenue growth. Food segment grew only 7% in the September quarter as against 12% in the June quarter. Hindustan Unilever attributed the dull growth in the food segment to reasonably high sales in the previous quarters. <div type="image" title="HUL cchart" height="900" width="1200" msid="87136921" hostid="261"></div> The company has declared a dividend of ₹15 per share in this quarter. Adding to it, the company gave a cautious remark on the demand recovery. “Looking forward, we remain cautiously optimistic about demand recovery,” said Sanjiv Mehta, chairman and managing director of HUL. Meanwhile, muted consumer sentiment with rising inflation bothered the (fast moving consumer goods) FMCG major. “September quarter witnessed a sequential improvement in trading conditions, albeit remained challenging with unprecedented levels of input cost inflation and subdued consumer sentiments,” added Mehta in a statement to stock exchanges. Cautions comments by HUL will impact the outlook for the sector and competing players like <keyword id="75190" type="General" weightage="20" keywordseo="nestle" source="Orion">Nestle</keyword>, <keyword id="6359432" type="General" weightage="20" keywordseo="britannia" source="Orion">Britannia</keyword>, and <keyword id="6357073" type="General" weightage="20" keywordseo="itc" source="Orion">ITC</keyword>. Shares of other FMCG players also ended lower on October 19. <table style="border-width: initial; border-style: none; table-layout: fixed; width: 468pt;"></colgroup><tbody><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">FMCG companies </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Stock change on October 19 </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">ITC </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">-6% </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Nestle </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">-0.2% </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Marico </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">-0.6% </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Britannia </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">-0.9% </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">Dabur </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;">-1% </td></tr></tbody></table> SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/stock-market/news/iex-lt-infotech-ttk-prestige-and-two-other-stocks-that-have-ignored-the-market-mood-to-hit-a-one-year-high/slidelist/87132594.cms">IEX, L&amp;T Infotech, TTK Prestige and two other stocks that have ignored the market mood to hit a one-year high</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/retail/news/dmart-is-continuing-to-do-what-it-knows-best-but-the-street-wants-more/articleshow/87113806.cms">DMart is continuing to do what it knows best but the street wants more</a>

Horlicks and Boost maker HUL sees slowdown in food segment in the last three months

<ul><li><keyword id="44863" type="CITY" weightage="20" keywordseo="HUL">HUL</keyword>'s Q1 standalone net profit for the quarter ended June 30 saw a 9.5% jump at Rs 2,061 crore. </li><li>Its advertising and promotions spends stood at Rs 1,024 crore from Rs 797 crore for the same quarter last year.</li></ul><keyword id="34523" type="CITY" weightage="20" keywordseo="fmcg">FMCG</keyword> major <keyword id="6365619" type="COMPANY" weightage="20" keywordseo="hindustan-unilever">Hindustan Unilever</keyword> (HUL) spent Rs 1,024 crore on advertising and promotions in the quarter ending June 30, a substantial increase from Rs 797 crore in the same quarter last year, according to its standalone results for the quarter. Despite the impact of the challenging second wave of COVID-19 in the country, HUL's <keyword id="6615026" type="UNKNOWN" weightage="20" keywordseo="domestic-consumer">Domestic Consumer</keyword> segment witnessed a growth of 12%, Underlying Volume Growth of 9% and Profit after tax growth of 10%. "Performance was broad based with all 3 divisions growing competitively and in double-digits. Our business fundamentals remain strong with a large part of our business gaining penetration," revealed the organization in its quarterly results. Here are the highlights from its results: <cmsannotation type="cmsannotation" annotationid="Home Care:" text="Home Care:">Home Care:</cmsannotation> Home Care grew at 12% enabled by double-digit growth in Fabric Wash. Household care continued to perform well growing in high double-digits on a strong base. Liquids and Fabric Sensations continue to outperform benefitting from robust market development initiatives. We have taken calibrated price increase across fabric wash and household care portfolio to partly offset the high inflation in input costs. ‘Surf Excel’ extended its Matic range with the launch of 3 in 1 Smart Shots, a unique three chambers smart technology to provide advanced stain removal, long-lasting fragrance and care for fabrics. <cmsannotation type="cmsannotation" annotationid="Beauty &amp; Personal Care:" text="Beauty &amp; Personal Care:">Beauty &amp; Personal Care:</cmsannotation> Beauty &amp; Personal Care grew 13% led by Hair Care and Skin Care, both growing in high double-digits. Contextual communications in Hair Care continue to yield good results. Skin Cleansing continued its strong momentum, soaps grew on a high base and premium segment performed well. Hand Hygiene portfolio declined against an exceptionally high base. ‘VWash’ had another strong quarter. A calibrated approach towards price increase has helped protect our business model as vegetable oil prices remain at elevated levels. Color Cosmetics recovered sharply from a weak base in JQ’20 although performance in the quarter was impacted by limited mobility. During this quarter we launched, ‘Pepsodent’ mouthwash that fights Coronavirus, new moisturizing gels and body lotions in ‘Vaseline’ and ‘Lakme Lip Crayons’. <cmsannotation type="cmsannotation" annotationid="Foods &amp; Refreshment:" text="Foods &amp; Refreshment:">Foods &amp; Refreshment:</cmsannotation> Foods &amp; Refreshment delivered another quarter of strong performance and grew at 12%. All our Tea brands continue to grow in high double-digits despite a very strong base in the prior year. Ketchups and Soups continue to perform well led by strong volume growth on a high base in JQ’20. Go-To-Market integration in Nutrition business is progressing well, Health Food Drinks gained penetration sequentially and grew volumes in mid-single digit. Ice Creams recovered and grew YoY from a weak base, although performance in the quarter was impacted by limited mobility. In partnership with Mondelez International, we have launched ‘Kwality Wall’s Cadbury Crackle’ frozen desert. <cmsannotation type="cmsannotation" annotationid="Operating margins:" text="Operating margins:">Operating margins:</cmsannotation> EBITDA margins at 24% remain healthy. Profit after tax at Rs. 2,061 Crores increased by 10%. We continue to invest behind our brands and portfolio, and in future-fit capabilities. Our focused actions on net revenue management and savings have enabled us to manage inflationary pressures and deliver a healthy bottom-line performance. Sanjiv Mehta, Chairman and Managing Director commented, "In a challenging environment, we have delivered a strong performance across topline and bottomline. Our performance in the quarter has been resilient and is reflective of our capabilities, the agility in our operations and the intrinsic strength of our portfolio. The second wave of COVID-19 brought upon us a severe humanitarian crisis. We launched ‘Mission HO2PE’ to support the nation during this difficult period and have provided oxygen concentrators, facilitated upgradation of medical infrastructure, and are supporting vaccination of not only our employees and their dependents but also people in our extended value chain. Looking forward, we remain cautiously optimistic about the demand recovery. Our focus firmly remains behind delivering volume led competitive growth and margins in a healthy range."

Hindustan Unilever spent Rs 1,024 crore on advertising and promotions in the April-June quarter

Those who have relished Natural ice-cream can never forget its amazing taste. Many people residing in Delhi get it specially packed in order to bring it on the flight from Mumbai. If we believe the reports, nearly 2,400 scoops of Natural ice-cream are flown to the Capital almost everyday during the wedding season. Established in Mumbai in 1984, the firm will open its store in Delhi by Diwali. 
 Without a store in the national capital, that's the only way one can enjoy artisan ice-creams that are made using only fruits, dry fruits, chocolates, milk and sugar. Notably, these ice-creams do not contain preservatives or stabilizers. <keyword id="183205" type="PERSON" weightage="80" keywordseo="Srinivas-Kamath">Srinivas Kamath</keyword>, the 30-year-old director of the company that his father founded, plans to expand its footprint now in Delhi. His father RS Kamath, who started the chain, has just one piece of advice for his son — quality and taste should not change. 
 Kamath junior is a post graduate in family managed business from <keyword id="860478" type="ORGANIZATION" weightage="40" keywordseo="SP-Jain-Institute">SP Jain Institute</keyword>. He has expanded the ice-cream company in the country since he joined four years ago. Store count has doubled to 116 from 50 doors in 2012 as it entered markets such as Rajasthan, <keyword id="6355554" type="COMPANY" weightage="40" keywordseo="Madhya-Pradesh">Madhya Pradesh</keyword>, Karnataka and Goa. Currently, Natural sells a total of 1.4 lakh scoops daily in half a dozen states. 
 
Experts believe Natural will need to ensure the taste does not change as it expands, since the dessert now needs to be shipped to stores far away from the factory at Charkop, a northern suburb of Mumbai. 
 Also, Natural will face a tough competition from other known ice-cream makers. While dairy giant <keyword id="26280" type="COMPANY" weightage="40" keywordseo="amul">Amul</keyword> is by far the leader in the Rs 3,000 crore ice-cream market, others such as Baskin-Robbins and Gelato are expanding aggressively. These two companies now have more than 600 stores together. <keyword id="6365619" type="CITY" weightage="40" keywordseo="Hindustan-UniLever">Hindustan Unilever</keyword> which runs Kwality Wall's kiosks, brought its largest ice-cream brand Magnum into the country last year. Also, Mother Diary and Vadilal have a strong presence in the country. 
 
Kamath junior is confident that no one can defeat Natural when it comes to quality. 
 
"Replicating our taste is nearly impossible, especially for fruits like tender coconut and sitaphal, which is made manually and takes hours to do," said Kamath junior. 
(Image: Natural)

You Searched For "kwality wall" and got 6 results

Kwality and Vadilal don’t make ice creams, claim Amul. So what do they make?

BI India Bureau

Free tomatoes to i-pill notification, recent quick commerce incidents that sparked outrage

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SIMPLY PUT: You are the biggest challenge for both corporations and the Finance Minister right now

Horlicks and Boost maker HUL sees slowdown in food segment in the last three months

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Hindustan Unilever spent Rs 1,024 crore on advertising and promotions in the April-June quarter

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Ice-cream Maker Natural To Open Its Store In Delhi By Diwali

BI India Bureau

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