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Should your company pay cybercriminals after a ransomware attack? It depends.
Cybersecurity experts share strategies for managing ransomware attacks and deciding whether to pay …
Erica Sweeney
He says AI can tell your politics and sexuality by reading your face. Is he right?
Michal Kosinski is pushing the boundaries of what artificial intelligence can do — and it terrifies…
Adam Rogers
How data-security posture management could make your cloud systems less vulnerable
Cybersecurity experts say data-security posture management, or DSPM, can help companies protect clo…
Erica Sweeney
How AI can cover for you while you're on vacation
Jamie Haerewa used AI to manage tasks like scheduling meetings and handling customer queries during…
Tim Paradis
Southwest says 80% of its customers didn't like the unassigned-seating policy. But I will miss it.
Southwest Airlines said it was doing away with its open-seating policy because customers don't like…
Kelsey Vlamis
Before people rush to Montreal to live their best life, they should know my city's beautiful veneer is starting to crack
I've raised my family in Montreal, so I know how lovely it can be. But our city is also dealing wit…
Helen Wolkowicz
I work in sales at Coach. Customers always make these 5 mistakes when buying luxury bags.
I've worked as a sales associate at Coach for two years, and I've seen customers make big mistakes …
Addison Esparza
Everything you wanted to know about the market meltdown but were too afraid to ask
We're only six days into the month, but investors are probably already sick of August after another…
Dan DeFrancesco
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …
Lindsay Dodgson
Customers are already calling the McDonald's $5 meal deal 'skimpy'
McDonald's plans to offer a $5 meal — a sandwich, nuggets, fries, and a drink — for a m…
Alex Bitter
7 things Starbucks customers should stop wasting money on, according to a former barista
From venti lattes to bottled water, here are some of the things I think people are wasting money on…
Inga Parkel
Feeling stuck at a job you hate? Here are 4 ways to unstick your career.
A former VP of HR at Microsoft shared what to do when you feel stuck at work and can't quit. It's m…
Chris Williams
HDFC Bank credit card rules change from today, all you need to know
HDFC Bank has implemented new credit card policies starting August 1. The changes include 1 percent…
CrowdStrike's terms and conditions say most customers would just get a refund due to the massive outage, cybersecurity lawyer says
CrowdStrike and cybersecurity insurers can expect years of lawsuits after a botched update sparked …
Jacob Shamsian
How Daily Harvest used AI to optimize product packaging and improve customer service
Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…
Erica Sweeney
NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…
Erica Sweeney
Apple wants you to know it still doesn't like Meta
Apple and Meta probably aren't doing anything together on AI — or anything else — anytime soon.
Peter Kafka
FTC chair Lina Khan warns that airlines might one day use AI to find out you're attending a funeral and charge more
Lina Khan, Chair of the Federal Trade Commission, is concerned that companies could use AI and pers…
Jaures Yip
Here's how Uber and Lyft drivers try to get customers to tip even though it only happens on a quarter of rides
Uber and Lyft drivers share what they do to maximize their tips, even though some say tipping is in…
Noah Sheidlower,Jacob Zinkula
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …