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4 mins read

Should your company pay cybercriminals after a ransomware attack? It depends.

Cybersecurity experts share strategies for managing ransomware attacks and deciding whether to pay …

Erica Sweeney   


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13 mins read

He says AI can tell your politics and sexuality by reading your face. Is he right?

Michal Kosinski is pushing the boundaries of what artificial intelligence can do — and it terrifies…

Adam Rogers   


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3 mins read

How data-security posture management could make your cloud systems less vulnerable

Cybersecurity experts say data-security posture management, or DSPM, can help companies protect clo…

Erica Sweeney   


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2 mins read

How AI can cover for you while you're on vacation

Jamie Haerewa used AI to manage tasks like scheduling meetings and handling customer queries during…

Tim Paradis   


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4 mins read

Southwest says 80% of its customers didn't like the unassigned-seating policy. But I will miss it.

Southwest Airlines said it was doing away with its open-seating policy because customers don't like…

Kelsey Vlamis   


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6 mins read

Before people rush to Montreal to live their best life, they should know my city's beautiful veneer is starting to crack

I've raised my family in Montreal, so I know how lovely it can be. But our city is also dealing wit…

Helen Wolkowicz   


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2 mins read

I work in sales at Coach. Customers always make these 5 mistakes when buying luxury bags.

I've worked as a sales associate at Coach for two years, and I've seen customers make big mistakes …

Addison Esparza   


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6 mins read

Everything you wanted to know about the market meltdown but were too afraid to ask

We're only six days into the month, but investors are probably already sick of August after another…

Dan DeFrancesco   


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5 mins read

Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Remote roles are often portrayed as good for mental and physical health, but that isn't always the …

Lindsay Dodgson   


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2 mins read

Customers are already calling the McDonald's $5 meal deal 'skimpy'

McDonald's plans to offer a $5 meal — a sandwich, nuggets, fries, and a drink — for a m…

Alex Bitter   


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3 mins read

7 things Starbucks customers should stop wasting money on, according to a former barista

From venti lattes to bottled water, here are some of the things I think people are wasting money on…

Inga Parkel   


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4 mins read

Feeling stuck at a job you hate? Here are 4 ways to unstick your career.

A former VP of HR at Microsoft shared what to do when you feel stuck at work and can't quit. It's m…

Chris Williams   


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2 mins read

HDFC Bank credit card rules change from today, all you need to know

HDFC Bank has implemented new credit card policies starting August 1. The changes include 1 percent…

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3 mins read

CrowdStrike's terms and conditions say most customers would just get a refund due to the massive outage, cybersecurity lawyer says

CrowdStrike and cybersecurity insurers can expect years of lawsuits after a botched update sparked …

Jacob Shamsian   


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3 mins read

How Daily Harvest used AI to optimize product packaging and improve customer service

Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…

Erica Sweeney   


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3 mins read

NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions

The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…

Erica Sweeney   


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2 mins read

Apple wants you to know it still doesn't like Meta

Apple and Meta probably aren't doing anything together on AI — or anything else — anytime soon.

Peter Kafka   


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3 mins read

FTC chair Lina Khan warns that airlines might one day use AI to find out you're attending a funeral and charge more

Lina Khan, Chair of the Federal Trade Commission, is concerned that companies could use AI and pers…

Jaures Yip   


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6 mins read

Here's how Uber and Lyft drivers try to get customers to tip even though it only happens on a quarter of rides

Uber and Lyft drivers share what they do to maximize their tips, even though some say tipping is in…

Noah Sheidlower,Jacob Zinkula   


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8 mins read

How America stopped caring about quality and learned to embrace 'customer satisfaction'

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …

Adam Rogers