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<ul><li>Reliance launched the <keyword id="8217678" type="UNKNOWN" weightage="20" keywordseo="jio-bot">Jio Bot</keyword> at the Indian Mobile Congress 2019.</li><li>It comes with the <keyword id="8216402" type="UNKNOWN" weightage="20" keywordseo="jio-bot-maker">Jio Bot Maker</keyword> app that allows businesses to set up their own AI video call bots in under 5 minutes, according to the company. </li><li>HDFC is already testing a customised version of the Jio Bot in-house before launching it for its customers.</li></ul><keyword id="6354504" type="DEFINITION" weightage="20" keywordseo="reliance-jio">Reliance Jio</keyword>'s new native <keyword id="8217676" type="UNKNOWN" weightage="20" keywordseo="video-call-assistant">video call assistant</keyword> is trying to 'democratise' artificial intelligence (AI) by enabling small business to create their own bot. "Even the local kirana shop owner can set up his own AI bot in under 5 minutes," said one of the demo experts at India Mobile Congress 2019 (IMC 2019). Jio video call bot can be accessed by a simple 4G phone call without asking customers to install an additional app onto their smartphones. As per the live demo, business owners have to just sign up and choose a profile. The Jio Bot Maker will suggest a preloaded set of questions to which businesses can record their responses. They can customise their answers on the text before hand, and even augment the question if required. Going beyond video Some customers might not want to video call every time they have a question — even if they are just talking to a bot. So, Jio is working on giving users the versatility between video, text and voice calls. They're developing a customer service platform for users which can switch between the three methods of communication, anytime during a customer service call. "This also addresses privacy concerns for users who might not necessarily want to show themselves on video," explained the Jio demo expert. So, a user can be on video and switch over to just voice if they have an unexpected visitor or even text, if they have to engage in a conversation offline. Meanwhile, the customer service bot will not be affected by these changes and will be able to answer questions in continuity. Jio has already sold the Jio Bot to HDFC. The banking major is testing the software in-house before launching it for their customers. If you ask the assistant anything that's outside of sphere of knowledge — like an non-banking related question — he'll respond by asking you ask something else. Jio developed the video call bot in partnership with Radisys, a subsidiary of Reliance Industries in the US.

Reliance Jio is offering a new bot maker for small businesses to build their own video call assistants

<keyword id="20594409" type="General" weightage="20" keywordseo="gupshup" source="keywords">Gupshup</keyword>, the conversational engagement pioneer, today announced the launch of <keyword id="20832751" type="General" weightage="20" keywordseo="conversation-cloud" source="keywords">Conversation Cloud</keyword>, a comprehensive suite of SaaS tools that are set to revolutionize business-to-customer interactions. AI-powered conversations represent the next major paradigm shift in user interfaces after web and app, and the Conversation Cloud provides businesses with the essential tools for customer engagement in this new era. Gupshup enables businesses to drive customer acquisition, engagement, commerce, and support, on conversational channels such as WhatsApp, RCS, Instagram, Voice, etc, helping them achieve substantial ROI increase (6-10X). The Conversation Cloud consists of three key modules, Converse, Advertise, and Communicate, that enable conversational relationship management across the full customer lifecycle. <keyword id="20832754" type="General" weightage="20" keywordseo="gupshup-converse" source="keywords">Gupshup Converse</keyword> helps businesses build rich two-way conversational journeys across the customer lifecycle. Business users can leverage advanced no-code tools to configure customer journeys, bot flows, and auto-trigger contextual messages. Interactions across the customer funnel leverage Gupshup Customer360's unified profiles based on customer attributes and real-time conversational events. Marketers can create granular segments and engage customers better with personalized experiences. The Converse product comes packed with conversational commerce modules such as catalogs, payment integrations, and agent-assist to enable automated or human-assisted commerce. Converse also includes ACE LLM, Gupshup's domain-specific large language model to build AI bots that can handle all kinds of natural language queries while operating within safety guardrails appropriate for a business conversation. "For our 2023 Switch-off campaign, we leveraged WhatsApp in partnership with Gupshup to amplify the message and engage people through a conversational survey. The results have been quite encouraging, helping us not only connect one-on-one with customers but also gain valuable insights. Gupshup has been a great partner and enabler for us to tap into the power of conversational messaging through this innovative campaign. We wish them good luck on the launch of their Conversation Cloud", said <keyword id="20832753" type="General" weightage="20" keywordseo="mayank-prabhakar" source="keywords">Mayank Prabhakar</keyword>, Head of Digital Marketing at smartphone maker Vivo's India office. Gupshup Advertise enables marketers to acquire, qualify, and convert customers by leveraging Click to WhatsApp and Click to Instagram Ads. This significantly enhances new customer acquisition, and campaign ROI while empowering brands to build their first-party database. Brands leveraging Advertise have seen 60-70% lower cost per qualified lead and 1.6X sign-ups compared to traditional channels. <keyword id="20832755" type="General" weightage="20" keywordseo="gupshup-communicate" source="keywords">Gupshup Communicate</keyword> is a significant step up from traditional CPaaS, and has smart capabilities such as Gen-AI powered automatic message translation, optimized scheduling to maximize open rates, and omnichannel message failover, in addition to its pre-existing capability to send messages across 30+ channels. "The Conversational Internet is among the biggest trends shaking up the customer experience. It is rapidly digitizing the mobile-first countries in emerging markets. Every business and brand will need new tools to build and manage conversational experiences. Gupshup builds on its reputation for innovation by launching the first such comprehensive platform, the Conversation Cloud, that transforms customer experiences and delivers substantial ROI to businesses", said Beerud Sheth, Co-founder and CEO of Gupshup. "Messaging continues to emerge as a leading channel for brands to authentically connect with customers, far and wide. We are excited to see partners like Gupshup further enhancing the tools and solutions that will help brands drive even more value in customer interactions", said <keyword id="20832752" type="General" weightage="20" keywordseo="ravi-garg" source="keywords">Ravi Garg</keyword>, Director, Business Messaging, Meta India. To know more about our Conversation Cloud and why brands should leverage the Conversational Internet, watch this video. Chat with Guppy, our new Gen AI-powered virtual assistant - Ask him anything about Conversation Cloud and witness Guppy in action! SEE ALSO: <a href="https://www.businessinsider.in/business/auto/news/passenger-vehicles-record-11-3-growth-in-february-2024-two-wheelers-record-35-growth/articleshow/108204817.cms">Passenger vehicles record 11.3% growth in February 2024, two-wheelers record 35% growth</a> <a href="https://www.businessinsider.in/business/telecom/news/reliance-jio-and-airtel-add-subscribers-as-vis-subscriber-base-continues-to-decline/articleshow/107934565.cms">Reliance Jio and Airtel add subscribers as Vi’s subscriber base continues to decline</a> <a href="https://www.businessinsider.in/tech/news/from-usernames-to-secret-codes-for-locked-chats-here-are-the-upcoming-whatsapp-features/articleshow/107885651.cms">From usernames to secret codes for locked chats, here are the upcoming WhatsApp features</a>

Gupshup launches Conversation Cloud, AI-powered tool for businesses

<ul><li>Twitter debuted its reply-limiting feature eight months ago at the Consumer Electronics Show (CES), and today it will be rolled out to every user worldwide. </li><li>Twitter’s new feature lets you restrict responses to everyone, just the people you follow, or the people you’ve mentioned in your tweet. </li><li>While it may reduce trolls and harassment, limiting replies on tweets could also allow <keyword id="2479020" type="PERSON" weightage="20" keywordseo="Fake-news">fake news</keyword> to go unchecked.</li></ul>Back in January, Twitter gave its users a sneak preview of its plan to let them have control over who can reply to their tweets. It was a part of Twitter's plan to boost ‘conversational health'. And what seemed like a pipe dream then, has become a reality now. <div type="twitter" handle="Twitter" handlename="Twitter" image="http://pbs.twimg.com/profile_images/1293262551057420293/4QMAmava_normal.jpg" favoritecount="4440" retweetcount="1304" status="We tested, you Tweeted, and now we’re rolling it out to everyone! https://t.co/w6Q3Q6DiKz" createdat="1597167357000" id="1293239745695211520"></div> Twitter <a href="https://twitter.com/Twitter/status/1263145271946551300">tested this feature</a> in May, and starting today, everyone on Twitter will be able to use these settings to block any unwanted replies. While the feature may keep trolls at bay, many fear that it also has its disadvantages, like keeping people from <a href="https://www.ccn.com/twitters-reply-limiting-feature-will-trap-us-in-a-fake-news-nightmare/">calling out fake news</a>. This move from Twitter could end up in more misinformation floating around online. Some, which could even go viral and incite panic if fact checks are filtered out. <div type="twitter" handle="gabrielroth" handlename="Gabriel Roth" image="http://pbs.twimg.com/profile_images/989879740348665856/Yzo8nGQa_normal.jpg" favoritecount="10" retweetcount="5" status="Basically they made a simple machine and it turned out to have terrible consequences so now they keep adding more a… https://t.co/0Ks69kAlAq" createdat="1578507382000" id="1214974139481645058"></div> For instance, it is not uncommon for a group of trolls or bots to make news about a celebrity's death go viral on social networks. Just last month, a hoax about YouTuber Shane Dawson dying was the <a href="https://www.businessinsider.in/thelife/news/a-hoax-about-youtuber-shane-dawson-dying-became-a-top-twitter-trend-with-users-tweeting-ripshane-to-mock-the-embattled-youtuber/articleshow/77228825.cms">top trend on Twitter.</a> During the COVID-19 pandemic, there have been instances of conspiracy theorists exploiting the people’s need to safeguard themselves by selling <a href="https://www.businessinsider.in/science/news/how-conspiracy-theorists-are-exploiting-the-covid-19-pandemic-to-sell-toxic-bleach-as-a-miracle-cure/articleshow/77033641.cms">toxic bleach as a miracle cure</a>. Twitter, along with other social networks, has also been accused of promoting bias ahead of the elections in the <a href="https://www.businessinsider.in/politics/twitter-users-spreading-fake-news-targeted-swing-states-in-the-run-up-to-election-day/articleshow/60874965.cms">US</a>, <a href="https://www.businessinsider.in/tech/news/google-facebook-twitter-and-other-social-media-companies-to-join-hands-to-curb-fake-news-in-india/articleshow/74204896.cms">India</a>, and other parts of the world. In such instances, many users point out that limiting replies would limit the diversity of conversation and only magnify the echo chambers of whoever can be loudest online. Not everyone reads the link they share, content shared can often be poorly structured or emoted, and users can hide behind a screen name. Even when Twitter launched the ‘hide replies’ features in November last year, some users saw it as a threat to free speech. Some went so far as to say that the social networking platform was trying to <a href="https://www.govtech.com/govgirl/The-Unseen-Consequences-of-Hiding-Social-Comments.html">suppress unpopular opinions</a>. That said, Twitter does have its <a href="https://www.businessinsider.in/tech/news/twitters-systems-have-checked-more-than-3-4-million-accounts-for-manipulating-covid-19-discussions/articleshow/75657264.cms">own policies</a> against hate speech and misinformation on the platform. It even called out <a href="https://www.businessinsider.in/tech/news/after-4-years-of-timidity-facebook-and-twitter-are-finally-taking-basic-steps-to-curb-trumps-worst-instincts/articleshow/76465843.cms">US President Donald Trump</a> for putting out the wrong facts. The issue remains that, historically, Twitter has been more reactive than proactive when it comes to addressing those issues. During the anti-Citizenship Amendment Act (CAA) and National Population Registry (NPR) protests, Twitter was also dragged to court for instigating ‘<a href="https://www.businessinsider.in/tech/news/facebook-google-and-twitter-have-till-march-13-to-tell-the-delhi-high-court-whos-in-charge-of-removing-fake-news/articleshow/74571872.cms">riots-like situations</a>’. <keyword id="9744176" type="UNKNOWN" weightage="20" keywordseo="how-to-limit-replies-on-twitter">How to limit replies on Twitter</keyword>? Twitter’s feature is fairly straightforward akin to Facebook’s ‘who can see this post?’ format. Before you send out a tweet, there will be a little widget under the text where you can select who can reply. Three options to choose from when limiting replies on Twitter: <ol><li>Everyone</li><li>People you follow</li><li>Only people you mention</li></ol>The option of restricting replies altogether — to publish a tweet as a statement — as shown during the Consumer Electronics Shows (<a href="https://www.businessinsider.in/tech/news/everything-you-need-to-know-about-ces-2020-the-biggest-tech-show-of-the-year/articleshow/72943205.cms">CES</a>), seems to be absent. SEE ALSO: <a href="https://www.businessinsider.in/tech/news/after-jio-swiggy-paytm-ola-and-byjus-and-other-startups-on-target-of-chinese-hackers/articleshow/77497819.cms">After Jio, India's unicorn startups are the top target for Chinese hackers trying to get their hands on Indian users' data</a> <a href="https://www.businessinsider.in/business/news/meet-the-makers-of-motera-stadium-the-same-company-that-designed-melbourne-cricket-ground-and-sections-of-lords/articleshow/77499104.cms">Meet the makers of Motera Stadium — the same company that designed Melbourne Cricket Ground and sections of Lord’s</a> <a href="https://www.businessinsider.in/defense/news/india-approves-another-1-2-billion-for-defence-over-and-above-the-5-5-billion-last-month/articleshow/77487432.cms">HAL's share price jumps 4% after India approves defence projects worth $1.2 billion</a>

Twitter's new feature lets users limit replies — but this may allow fake news to go unchecked

<ul><li>Huawei is using artificial intelligence (AI) to optimise <keyword id="1553175" type="COMPANY" weightage="20" keywordseo="Vodafone-Idea">Vodafone Idea</keyword>'s 4G network. </li><li>Huawei's solution uses of Vodafone Idea's 5G-ready Massive MIMO technology to leverage 4G connectivity. </li><li>The AI solution allows the 4G network to have greater capacity and be more efficient. </li></ul>The <keyword id="4293052" type="PERSON" weightage="20" keywordseo="India-Mobile-Congress">India Mobile Congress</keyword> 2019 (IMC) is largely focused on 5G connectivity and its use cases. But on the sidelines — as telecommunication companies await the 5G spectrum auction — vendors are helping them improve the existing 4G network. Huawei, the Chinese tech giant, is helping Vodafone Idea optimise its 4G network using artificial intelligence (AI). But, it's doing it on 5G technology. Vodafone Idea's Massive MIMO technology is 5G ready and is the third largest deployment in the world so far. The company claims that this is the first time that an AI-based solution has been used to optimise multiple-input and multiple-output (MIMO) technology — an essential element of standard 4G networks. "The deployment solution will enable Vodafone Idea to enhance their pre-5G Massive MIMO network," stated Jay Chen, CEO of <keyword id="146229" type="COMPANY" weightage="20" keywordseo="Huawei-India">Huawei India</keyword>. What is MIMO? MIMO multiplies the capacity of a radio link by letting antennas receive signals from multiple pathways. By using AI, Huawei can increase the capacity of Vodafone Idea's 4G network by making it more efficient. "Adding AI capabilities to India's largest deployment of Massive MIMO for enhancing user experience is a further testament of our commitment to create a future-proof network for the digital era," stated Vishant Vora, the Chief Technology Officer (CTO) of Vodafone Idea. Huawei's random forest algorithm collects and analyses the data to model and predict how the 4G network can be optimised. Since Massive MIMO is meant for 5G, it's able to use the 5G technology to leverage 4G connectivity. Huawei's fate in India is uncertain with the Department of Telecommunication asserting that the company's participation in <keyword id="7511674" type="UNKNOWN" weightage="20" keywordseo="IMC-2019">IMC 2019</keyword> doesn't mean that it will be allowed in the 5G trials. But Huawei is <a href="https://www.businessinsider.in/tech/enterprise/news/5g-airports-ai-powered-safe-cities-and-many-more-that-huawei-has-on-offer-at-the-india-mobile-congress-2019/articleshow/71591351.cms">pushing forward</a> with demos of use cases of its 5G technology, which include 5G airports, smart city management, and AI powered surveillance, at the event. See also: <a href="https://www.businessinsider.in/tech/enterprise/news/5g-airports-ai-powered-safe-cities-and-many-more-that-huawei-has-on-offer-at-the-india-mobile-congress-2019/articleshow/71591351.cms">5G airports, AI-powered safe cities and many more that Huawei has on offer at the India Mobile Congress 2019</a> <a href="https://www.businessinsider.in/tech/enterprise/news/reliance-jio-is-offering-a-new-bot-maker-for-small-businesses-to-build-their-own-video-call-assistants/articleshow/71590602.cms">Reliance Jio is offering a new bot maker for small businesses to build their own video call assistants</a>

Vodafone Idea's 4G networks will now run on 5G technology and Huawei's AI

<ul><li>India is waiting for 5G connectivity but there are challenges that need to be addressed.</li><li>Preeti Nagaraj from Ericsson spoke to Business Insider on the sidelines of the India Mobile Congress (IMC) 2019 to highlight some of these challenges.</li><li>Aside from the pending 5G spectrum auction, there are also site acquisition and cost concerns.</li></ul>The time is right for 5G network in India. Not only have telecom companies in the US and South Korea already offering these services, Indian telcos are also starting to try and test the technology. Vodafone Idea is already using 5G technology to improve its 4G offerings. India is also awaiting the auction of 5G spectrum, and its use cases and applications are buzzing at India Mobile Congress (IMC) 2019 in New Delhi. At this event, Business Insider India caught up with <keyword id="8222657" type="UNKNOWN" weightage="20" keywordseo="preeti-nagarajan">Preeti Nagarajan</keyword>, Head of Strategy for Business Area Networks at Ericsson. She highlights the challenges that India will have to overcome before the dream of 5G becomes a reality. 1. The need for a spectrum The rest of world may already by rolling out 5G connectivity to its users but, in India, 5G spectrum is yet to be allocated. This means full-fledged trials are still pending which is needed for telecom operators to test their technology. "India needs spectrum, let’s start there. It was very promising to hear that, before the end of the financial year, we should have the 5G spectrum auction in India. That needs to happen," said Nagarajan. 2. Spectrum is too expensive One of the reasons that the 5G spectrum auction has been delayed in India is because its too expensive for telecom companies. India’s debt-ridden operators are still reeling under the pressure to keep 4G costs low. But, there may be hope on the horizon. "They will come up with innovative policy solutions for pricing the spectrum. This helps our customers, the operators, to start bringing 5G in," stated Nagarajan. The Indian government announced that it is looking into new ways to price the spectrum to accommodate the requests of the telecom companies at IMC. 3. Finding space for the spectrum The biggest challenge when deploying 5G is acquisition of sites, according to Nagarajan. "Now we’re talking about Massive MIMO equipment, which are huge pieces of equipment out there. And, for every piece of spectrum out there, there’s equipment already at the site," she explained. As network connectivity expands, more towers and more antennas will be required. The And ownership of site will also have a greater role to play. "It’s extremely important that we own the site. And we help and enable our customers to own their sites in a good way," said Nagarajan. 4. <keyword id="8222656" type="UNKNOWN" weightage="20" keywordseo="affordable-5g-devices">Affordable 5G devices</keyword> On the consumer front, even if 5G network connectivity comes in, affordable 5G phones are yet to make into the market. "So, I think it’s in the roadmap. The technology is there for it," said Nagarajan. Earlier at IMC, Qualcomm announced that they have partners working on affordable 5G devices but it’s yet to be seen when they will make their way to India. See also: <a href="https://www.businessinsider.in/tech/enterprise/news/5g-airports-ai-powered-safe-cities-and-many-more-that-huawei-has-on-offer-at-the-india-mobile-congress-2019/articleshow/71591351.cms">5G airports, AI-powered safe cities and many more that Huawei has on offer at the India Mobile Congress 2019</a> <a href="https://www.businessinsider.in/tech/enterprise/news/vodafone-ideas-4g-networks-will-now-run-on-5g-technology-and-huaweis-ai/articleshow/71592384.cms">Vodafone Idea's 4G networks will now run on 5G technology and Huawei's AI</a> <a href="https://www.businessinsider.in/tech/enterprise/news/reliance-jio-is-offering-a-new-bot-maker-for-small-businesses-to-build-their-own-video-call-assistants/articleshow/71590602.cms">Reliance Jio is offering a new bot maker for small businesses to build their own video call assistants</a>

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Reliance Jio is offering a new bot maker for small businesses to build their own video call assistants

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