Explore how businesses are using AI to revolutionize the customer experience through automation, ro…

Zomato has never really shied away from experimenting in the past. The food delivery giant recently…

Alienware is one of the biggest names for gaming devices such as monitors. Alienware recently launc…

Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…

The M moniker for Samsung has always brought laurels to the brand. While the A & F series follo…

With technology at the forefront, the world has been changing faster than ever. The COVID-19 pandem…

Whoever said you cannot buy happiness probably wasn’t spending their money on the right stuff, it t…

Chicken Soup for the Soul was almost as big as the Bible. Then it lost its way.

The conversation delved into the significance of generative AI in enhancing customer experienc…

Shein is looking to monetize its supply-chain technology, a move that could boost revenue but may e…

AI-driven customer sentiment analysis is not only about analyzing customer reviews and feedb…

The campus special episode of 'Shark Tank India 3' witnessed the 21-year-old studentpreneurs and th…

We live in the experience era – a world where a brand’s success depends on the experience it delive…

For Tata CLiQ, the flagship digital commerce initiative of the Tata Group, that definition is qu…

E-commerce entrepreneurs on Amazon and Shopify are using AI for SEO, writing product descriptions, …

The customer experience (CX) is the feeling that every customer takes away after an interaction …

Ikea held two raves — one of which got shut down by the police — to signal its new retail experienc…

In the work-from-home era, the responsibility of unpaid domestic work and raising kids has fallen o…

A former Amazon HR worker was frustrated with the company's performance-improvement process. When t…

In the past few years, brands have gradually recognized the importance of user retention and have b…