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<ul><li><keyword id="6357149" type="COMPANY" weightage="20" keywordseo="hdfc-bank">HDFC Bank</keyword>’s customers were reporting unable to conduct transactions using net banking and UPI payments platform.</li><li>The bank has stated that the problem is due to an outage at one of its data centres.</li><li>The Reserve Bank of India (RBI) has asked HDFC Bank to furnish more details about the cause of the outage.</li></ul>Customers of HDFC Bank were reporting problems with their net banking and digital payments. Many were unable to send transactions, others have gone so far as to say that they were unable to withdraw money from ATMs. <div type="image" title="Grids" msid="79344457" hostid="261" caption="&amp;lt;p&amp;gt;HDFC Bank&amp;#39;s services down on BHIM, Google Pay and the bank&amp;#39;s own mobile app&amp;lt;/p&amp;gt;"></div> According to India’s largest private sector lender, there was been an outage at one of its data centres which has left certain services to be unable. HDFC Bank, however, did not divulge the cause of the data center’s downfall — whether it is due to internal or external causes, whether it is a glitch or sabotage. The Reserve Bank of India (<a href="https://economictimes.indiatimes.com/industry/banking/finance/banking/hdfc-bank-outage-rbi-seeks-details/articleshow/79359696.cms">RBI</a>) has asked the bank to furnish more details. <div type="twitter" handle="HDFCBank_Cares" handlename="HDFC Bank Cares" image="http://pbs.twimg.com/profile_images/880333363982159872/lA3myMTv_normal.jpg" favoritecount="0" retweetcount="0" status="@aayushi06 Hi, an unexpected outage at one of our data centres has impacted some of our services. We are working to… https://t.co/HiivPDftD9" createdat="1605979497000" id="1330200538680619008"></div> Complaints first started coming in at around 6:00pm in the evening on Saturday, November 21 and reached their peak at 8:00pm. <div type="image" title="hdfc bank downdetector" msid="79344482" hostid="261" caption="&amp;lt;p&amp;gt;Spike in problems with HDFC Bank over the last 24 hours&amp;lt;/p&amp;gt;"></div> <div type="twitter" handle="suraj64" handlename="suraj jethwa" image="http://pbs.twimg.com/profile_images/918921437183741952/-AVCbeQ7_normal.jpg" favoritecount="0" retweetcount="0" status="From last couple of hours I am not able to withdraw money from any of the ATM, even not able to transfer amount to… https://t.co/ATMTo06V3P" createdat="1605978558000" id="1330196602129174528"></div> <div type="twitter" handle="dirarivazhagan" handlename="Arivazhagan" image="http://pbs.twimg.com/profile_images/1247530095088001035/Ldk-1LdV_normal.jpg" favoritecount="59" retweetcount="1" status="#HDFC Bank down for the past one hour. No services for net banking and atm @HDFC_Bank" createdat="1605972265000" id="1330170206736486409"></div> Services resumed by Sunday morning, November 22. HDFC Bank too issued a statement saying, "The services impacted following the outage have been restored. While you may face intermittent issues as the system stabilizes there is no reason to worry now! Our sincere apologies for the inconvenience caused. Thank you for bearing with us during this period." SEE ALSO: <a href="https://www.businessinsider.in/science/environment/news/mount-everest-home-to-microplastics-and-melting-glaciers/articleshow/79324609.cms">Microplastics found at the highest point on Earth as the glaciers around Mount Everest’s death zone melt</a> <a href="https://www.businessinsider.in/tech/news/mumbais-massive-power-cut-last-month-may-have-been-the-work-of-hackers/articleshow/79318282.cms">Mumbai’s massive power cut last month may have been the work of hackers</a> <a href="https://www.businessinsider.in/finance/banks/news/rbi-panel-proposes-raising-promoter-stake-cap-allowing-nbfcs-to-become-banks-and-large-corporation-can-own-banks/articleshow/79323107.cms">RBI panel proposes recommendations that could redefine private bank ownership</a>

HDFC Bank’s net banking, UPI service and ATMs were down due to a 'data centre outage' but RBI demands more detailed information

<ul><li>Mice chewed up a heap of notes worth ₹1.2 million in an SBI <keyword id="48577" type="TECHNOLOGY" weightage="20" keywordseo="ATM">ATM</keyword> in <keyword id="6354915" type="DEFINITION" weightage="20" keywordseo="assam">Assam</keyword>. </li><li>Twitter Trolls had a field day, many saw it as a call for action. </li><li>FIR was lodged but the police officer ‘refused’ since there was no involvement of any bank officer or outsider.</li></ul> In a bizarre incident that took place on 11 June, <a href="https://www.indiatoday.in/india/story/mice-chew-up-cash-worth-rs-12-lakh-in-assam-atm-1263769-2018-06-19?utm_source=rss">₹1.2 million</a> were found shredded to pieces by mice in a State Bank of <keyword id="3658" type="COUNTRY" weightage="20" keywordseo="India">India</keyword> (SBI) ATM in Tinsukia, 500 kilometres from <keyword id="35727" type="LOCATION" weightage="20" keywordseo="Guwahati">Guwahati</keyword>, Assam. 
	<div type="image" title="cash_Assam" msid="64663940" hostid="261"></div>



 FIS Global Business Solutions, a private security company, had deposited ₹2.948 million in the ATM on 19 May. And, the machine ran out of service just the very next day and a complaint was lodged. It took technicians almost a month to check on the ATM and according to the Tinsukia Superintendent of Police, <a href="http://www.thehindu.com/news/national/other-states/destroyed-currency-notes-dead-rodents-found-inside-assam-atm/article24199393.ece">Mugdhajyoti Mahanta</a>, the technicians arrived from Kolkata on 11 June. on opening up the machine, they found a dead rodent on a pile of shredded notes of mostly ₹500 and ₹2000 denominations. According to the technicians, the mice probably entered the ATM through a hole made for the wires. They managed to salvage ₹1.7 million from the machine. 
 
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<a href="https://www.bbc.com/news/world-asia-india-44539862">Twitter</a>, as expected, exploded over the incident. They called it ‘Demonestisation 2.0’ and ‘Surgical Strike by mice’. While most used humour to express their shock, some rumours lead <keyword id="6357149" type="COMPANY" weightage="20" keywordseo="hdfc-bank">HDFC bank</keyword> to clarify on Twitter that the ATM did not belong to their bank. 
 
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 According to <a href="https://economictimes.indiatimes.com/news/politics-and-nation/mouse-that-rodents-chew-cash-worth-rs-12-lakh-in-an-atm-in-assam/articleshow/64643830.cms">locals</a>, the people were suspicious about the fact that it took the technicians so long to check on the ATM. It is clear that an early action could have minimised the loss of notes significantly. An FIR had been lodged in Hijuguri and the incident had been under investigation. The police <a href="https://www.hindustantimes.com/india-news/rats-did-it-rodents-destroy-notes-worth-more-than-rs-12-lakh-in-assam-atm/story-IgHaQtdMBR1NP4dTGAflCM.html">reported </a>that they have not found the involvement of any bank officer or outsider and that they have informed the concerned SBI officers about this.

Technicians find ₹1.2 million shredded by rats in an ATM in Assam

Kolkata, Apr 23 () HDFC Bank has introduced mobileATM facility in the city to help its customers and thepeople withdraw cash without moving out of the their localityduring the ongoing lockdown, an official said.Every day, the mobile ATM will cover 3-5 locationsbetween 10 am and 5 pm, he said."Our mobile ATM facility will help our customers andthe general public get access to easy cash withdrawal andother facilities as we stand together to curb the spread ofCOVID-19," HDFC Bank Branch Banking Head Sandeep Kumar said.The locations for providing this service are beingidentified in consultation with the local authorities acrossthe city.All necessary precautions in terms of maintainingsocial distancing and sanitisation are being taken to ensurehealth safety of staff and customers at these facilities, thebank said in a statement.Before Kolkata, the lender has deployed such mobileATMs across Mumbai, New Delhi, Allahabad, Chandigarh, Chennai,Pune, Hyderabad, Bhubaneswar and Ahmedabad. BSMBDC BDC

HDFC Bank introduces mobile ATMs in Kolkata

New Delhi, Apr 1 () HDFC Bank on Wednesday offered to defer EMIs in the wake of the coronavirus pandemic.The bank in an email to its customers said the prevailing situation may pose a huge challenge for people at large. "In line with the RBI guidelines and to show our solidarity, HDFC Bank is offering its customers EMI moratorium as a relief measure."You can defer your EMIs/loan installments and credit card dues up to 3 months," the bank said.The bank said its debit card holder customers can now withdraw cash from any ATM without charges till June 30."There won't be any cap on the number of withdrawals or other transactions done at the ATM including declined transactions," it said."We will also waive the minimum monthly/quarterly balance requirements for the savings and current account holders for four months - from March to June 2020. These customers will be sent a separate communication," the lender added.All the public sector lenders on Tuesday announced they will be extending the moratorium for three months, giving their customers a window to pay EMIs and interest on working capital loans by small businesses or MSMEs.These measures are part of RBI's mega liquidity booster announced on Friday as the coronavirus lockdown has crippled almost every economic activity in the country. KPM HMB ABHABH

HDFC Bank offers loan deferment option to customers

<ul><li>HDFC’s net and mobile banking services are down for the second day in a row. </li><li>The bank says it’s a ‘technical glitch’ while the app and website cite ‘heavy traffic’ as the reason. </li><li>Most users are concerned about meeting the deadline for their credit card bill payments, normally due at the beginning of the month. </li></ul>HDFC Bank customers are unable to use net and mobile banking services the second day in a row. India’s fourth-largest bank had assured users that it’s only a ‘technical glitch’ and the system will be back online shortly. But even after 24-hours, their online banking services are still down. <div type="twitter" handle="HDFCBank_Cares" handlename="HDFC Bank Cares" image="http://pbs.twimg.com/profile_images/880333363982159872/lA3myMTv_normal.jpg" favoritecount="168" retweetcount="42" status="Due to a technical glitch, some of our customers have been having trouble logging into our NetBanking and MobileBan… https://t.co/CuK4CfbFDS" createdat="1575290741000" id="1201482566819123200"></div>

 HDFC is the largest private bank in the country and the largest holder of salary accounts in the country. That means everyone trying to pay off their bills monthly bills — especially, credit card bills — with November’s income but can’t. <div type="twitter" handle="Parth_Shahh" handlename="TheLazyAthlete" image="http://pbs.twimg.com/profile_images/1102051573662855170/BsG2Ev44_normal.jpg" favoritecount="0" retweetcount="0" status="What the hell is wrong with the #HDFC NetBanking and App portals? Need to pay my CC bills! Don’t blame me if I’m n… https://t.co/UMTl4e3EWC" createdat="1575358737000" id="1201767763468935168"></div>

 Users are asking if HDFC will cover the penalty for late payment its credit card bills since its own ‘glitch’ that is causing the delay. <div type="twitter" handle="TheMarathe" handlename="Krishna Marathe 🌈" image="http://pbs.twimg.com/profile_images/1166061481223315456/k0ntZGp0_normal.jpg" favoritecount="0" retweetcount="0" status="⁦@HDFCBank_Cares⁩ since your net banking services are STILL down, I need not fret about late fee for my credit card… https://t.co/l029crmQPO" createdat="1575350445000" id="1201732984623095808"></div>

 If users try to log in via net banking, they get a message that reads, “Dear user, the NetBanking system is busy processing heavy load from currently logged in customers, request to try after some time.” And if they go to the mobile app, the notification reads, “We are experiencing some heavy traffic, please try again after some time. Apologies for the inconvenience.” Reports of the outage started coming in on Monday morning and peaked in the evening at around 5 pm, according to <a href="https://downdetector.in/status/hdfc-bank/">Downdetector</a> — most of them from metropolitan cities like Delhi, Mumbai, Bengaluru, Kolkata, and Surat. As of Tuesday afternoon, HDFC’s services still aren’t functioning. The bank is yet to issue a deadline on when users can hope to see a resolution. See also: <a href="https://www.businessinsider.in/careers/news/sbi-kotak-mahindra-and-axis-bank-are-going-digital-hiring-for-ai-analytics-and-other-tech-profiles/articleshow/72342982.cms">SBI, Kotak Mahindra and Axis Bank are going digital — hiring for AI, analytics and other tech profiles</a> <a href="https://www.businessinsider.in/india/news/slowdown-or-not-these-indias-banks-and-shadow-banks-are-in-trouble/articleshow/71934562.cms">Slowdown or not, these India’s banks and shadow banks are in trouble</a> <a href="https://www.businessinsider.in/policy/news/rbi-revises-guidelines-on-how-much-to-pay-a-bank-ceo-in-india/articleshow/71896883.cms">RBI revises guidelines on how much to pay a private bank CEO and executives in India— including foreign banks</a>

Angry customers want HDFC Bank to cover late payment charges after mobile and net banking remain down for a second day in a row

There is a recent RBI regulation (RBI), which makes excess number of transactions at even own-bank automated teller machines (<keyword id="48577" type="TECHNOLOGY" weightage="20" keywordseo="ATM">ATM</keyword>s), chargeable. As per this new regulation, if you transact more than 5 times a month, even from your own bank’s ATM from November 1st, your bank is liable to charge you for it. The new rule doesn’t exclude other-bank ATM transactions too; the number has been reduced from three from five. This limit, however, is only applicable in six metros, Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bangalore. Money withdrawal isn’t the only restriction though; even non-financial instructions such as cheque book request, balance enquiry, and mini-statement requests are being included in this limit. Non-metro users can still enjoy five free transactions at other bank ATMs. 
 
Here is everything you need to about the RBI’s new chargeable ATM transaction rule. 
 
How much will it cost? 
Banks are either in the process of adopting the change or have already implemented it, while others have set certain conditions. For instance, from November 1st, <keyword id="6354731" type="CITY" weightage="20" keywordseo="State-Bank-Of-India">State Bank of India</keyword> has set a monthly limit on the number of free non-financial and financial ATM transactions, and has linked monthly balance to ATM charges. So, for users who have an average monthly balance of over Rs1 lakh, there is no limit on free transaction. But users with up to Rs 25,000 in their <keyword id="25450" type="UNKNOWN" weightage="20" keywordseo="savings">savings</keyword> account will get only three free transactions at other-bank ATMs in a metro city, and five free transactions at own-bank ATMs. 
 
Charges for financial transactions are Rs 5-20 and for non-financial ones, Rs 5-8. This depends on the type of account held. Basic savings bank deposit account holders will continue to enjoy free ATM services. 
 
It has also been stated that one-way inter-changeability between branch transaction and ATM transaction will be permitted. For example, if a customer does not visit their branch during a month, they will be allowed nine free transactions at their own-bank ATM, and eight free ATM transactions if they visit the branch once, and so on. 
 Some banks are exempting themselves from the rule. For instance, Canara Bank isn’t charging for transactions at own-bank ATMs, but an addition of three transactions at other-bank ATMs in the six metros is chargeable at Rs15 for each financial transaction and Rs 5 for each non-financial one. <keyword id="6355686" type="COMPANY" weightage="20" keywordseo="Service-tax">Service tax</keyword> will be applicable as well. 
 
Banks in the private banking space are poised to bring in the revised charges from December 1st. According to the HDFC bank website, from December 1st onwards, the first five transactions across all cities at own-bank ATMs for salary and savings account customers will be free. In the six metros, the first three ATM transactions at non-HDFC Bank ATMs will be free and in non-metros, the first five will be free. Anything over and above this will be chargeable. Cash withdrawal for instance, is poised to be charged at Rs 20 plus taxes per transaction and Rs 8.5 plus taxes per non-financial transaction. For some basic savings bank deposit accounts, the limit will be five at other-bank ATMs. 
 On its website, <keyword id="116152" type="UNKNOWN" weightage="20" keywordseo="Axis-Bank-Ltd-">Axis Bank Ltd.</keyword> has stated the following: “We have revised the number of free ATM transactions, which will be applicable with effect from 1 December. The transaction limits have been revised taking into account the high cost of operation and maintenance of our growing ATM network.” 
 
ATM usage patterns will denote the new limits. The bank will follow the new RBI guidelines for most of its savings accounts. Every financial transaction will be charged Rs 20 and Rs9.55 including tax for every non-financial one beyond the free limit. Some accounts like priority or defense personnel’s salary accounts, ATM transactions will continue to be free. 
 
Smaller banks continue to offer free ATM services 
Account holders of smaller banks such as Federal Bank and Yes Bank Ltd will still be able to enjoy free ATM services to own-bank ATM transactions as well as for other-bank ATM transactions. 
 
What your next steps should be 
This might be the right time to alter your ATM transaction behavior, especially given these chargeable fees. It is prudent to find out the exact details from your bank before you go down that road. 
 
Despite the fact that the RBI regulation is in place, banks still retain the right to decide if they want to charge their customers or not. According to the regulations, it is compulsory for banks to inform their customers about any changes in fees and service charges. Pay more attention to any correspondence from your bank, such as mail, SMS or email. You could even visit your bank’s website to find out details, as it is mandatory for them to publish these revised service charges. 
 
A total of 8 to 10 free transactions is sufficient enough for an individual. Your options are using mobile or Internet banking for non-financial transactions like balance inquiries or requesting mini-statements, if you want to avoid paying for using an ATM. Services such as these are free of cost on the website. Some banks even offer a free missed call service for balance inquiries. If you're planning on going shopping, why not use your debit card instead of cash? Be mindful of the fact that some retail outlets charge an additional 1-2% of the total amount if you use your debit card. 
 
Image: http://www.urbannewsdigest.in

What You Need to Know About the RBI’s New Chargeable ATM Transaction Rule

New Delhi, May 10 () At a time when the spread of COVID-19 has made social distancing a buzzword, banks have increased their reliance on social media to engage with their customers -- may it be for disseminating information or for dispelling their boredom. The government imposed a 21-day countrywide lockdown beginning March 25 to check the spread of coronavirus, and extended it twice, prompting business entities including banks to get innovative on social media. Among the noteworthy initiatives by banks during the lockdown, HDFC Bank came out with a scheme to help its customers find their hidden artistic talent. "Tired of staying home and having nothing to do? HDFC Bank Fingage presents The Art Project, to give you a #BreakFromBoredom! Unlock your creativity during the lockdown &amp; stand a chance to win exciting prizes!," tweeted the bank, trying to engage its customers during the lockdown. Punjab National Bank (PNB) has come up with a contest on the Mother's Day with a catchy slogan, "For her, you will always remain a child." Since the lockdown has made online banking more vulnerable to fraudsters, several banks are regularly warning their customers against possible frauds. "Beware of fraudsters who pose as bank officials and scam people by gaining remote access to their mobile phone screens through an app. Inform us when you identify a scamster through e-mail: epg.cms@sbi.co.in &amp; report.phishing@sbi.co.in," tweeted SBI. Similar warnings were issued by a few other lenders. "Fraudsters find new ways to target innocent people. And this time, they are targeting through banking and other payments apps to steal your hard-earned money. Be careful and keep following the #PNBKaFunda to learn the ways to avoid them," PNB tweeted. Another public sector major Canara Bank warned its customers in a tweet, "Don't get hooked by #Phishing! Always check before you click on any links. Be cautious about opening any attachments or downloading files received via email/sms , if source is unknown." A few banks have also come up with 'lockdown offers' for their customers. HDFC Bank offered discount on purchase of jewellery on Akshaya Tritya with a promise that part of the money would go to PM Cares Fund. "This Akshaya Tritya, buy jewellery from the safety of your home, with HDFC Bank Credit Cards! With every purchase above Rs.10,000, we will contribute Rs. 100 to the PM Cares Fund and you earn 5X Reward Points," HDFC Bank tweeted. Union Bank of India has offered discount on purchase of medicine. "In this difficult time, it's easy to save some cash on your pharmacy bill. Just use #UnionBankofIndia cards at your nearest Apollo Pharmacy Store to get up to 15% off," UBI said in a tweet. SBI gave a similar offer to its customers: "Get a health check from the comfort of your home with Apollo 24/7. Earn great discounts on key lab tests via YONO SBI app." Some banks are telling customers how they are tweaking services to suit the times. Union Bank of India informed its customers that for the time being there would be no charge on withdrawal of funds from ATMs of other banks. "To ease the lockdown burden, Debit card ATM withdrawals from any other bank ATMs will be free of charge till 30th June 2020," the bank said in a tweet. Banks are also making sure people in rural areas do not crowd the branches for direct benefit transfers. The country's largest lender SBI informed that the second installment of Rs 500 had been deposited in the accounts of female Pradhan Mantri Jan Dhan Yojana account holders under Pradhan Mantri Garib Kalyan Yojana. It also provided a schedule for withdrawal of funds by them so that social distancing norms are not breached. NKD CS RVK

Banks find new ways to amuse and inform during lockdown

Some banks, including <keyword id="6357149" type="CITY" weightage="100" keywordseo="HDFC-bank">HDFC Bank</keyword>, have begun charging a minimum amount of Rs 150 per transaction for cash deposits and <keyword id="6419867" type="PERSON" weightage="100" keywordseo="withdrawals">withdrawals</keyword> beyond four <keyword id="2486153" type="UNKNOWN" weightage="100" keywordseo="Free-transactions">free transactions</keyword> in a month. 
 
The new charges would apply to savings as well as salary accounts effective from today, leading private sector player <a href="http://www.businessinsider.in/hdfc-banks-aditya-puri-says-paytm-has-no-future-questions-business-model/articleshow/57207141.cms">HDFC Bank</a> said in a circular. 
 The bank would also cap the third party <keyword id="1173498" type="UNKNOWN" weightage="100" keywordseo="cash-transactions">cash transactions</keyword> at Rs 25,000 per day, while cash handling charges would be withdrawn effective today, the circular added. 
 In case of several banks, including <keyword id="6653" type="CITY" weightage="100" keywordseo="ICICI-bank">ICICI Bank</keyword> and <a href="http://www.businessinsider.in/I-T-department-finds-Rs-40cr-deposited-in-old-notes-in-an-Axis-Bank-branch-on-a-lookout-for-more-such-rackets/articleshow/55665448.cms">Axis Bank</a>, these charges came into effect early in January and are same as they were before the demonetisation move announced on November 8, while there is an increase in such fees in case of some others, including HDFC Bank, today onwards. 
 
These charges are for cash transactions in the branches, and not through ATMs. 
 
The move was seen in some quarters as aimed at discouraging cash transactions and furthering the digital payment drive. 
 
For the basic no-frills accounts, maximum four cash withdrawals would continue to remain free and there would be no fees for cash deposits. 
 
According to details on <a href="http://www.businessinsider.in/How-ICICI-became-Indias-biggest-Bank-Here-are-some-interesting-facts-about-the-bank/articleshow/53653276.cms">ICICI Bank</a> website, there will be no charge for first four transactions a month at branches in home city while Rs 5 per thousand rupees would be charged thereafter subject to a minimum of Rs 150 in the same month. 
 
The third party limit would be Rs 50,000 per day. 
 
For non-home branches, ICICI Bank would not charge anything for first cash withdrawal of a calendar month and Rs 5 per thousand rupees thereafter subject to a minimum of Rs 150. 
 
For anywhere cash deposit, ICICI Bank would charge Rs 5 per thousand rupees (subject to a minimum of 150) at branches, while deposit at Cash Acceptance Machine would be free of charge for first cash deposit of a calendar month and Rs 5 per thousand thereafter. 
 
<a href="http://www.businessinsider.in/still-finding-it-hard-to-get-cash-at-atms-dont-be-surprised-people-are-still-hoarding-notes/articleshow/57200758.cms">ATM</a> intercharge charges have also been re-introduced. 
 At <keyword id="6355975" type="CITY" weightage="100" keywordseo="Axis-Bank">Axis Bank</keyword>, the first five transactions or Rs 10 lakh of cash deposits or withdrawals would be free and charged at Rs 5 per thousand rupees or Rs 150, whichever is higher. 
 
It could not be ascertained whether the public sector banks have also begun imposing such charges. 
 
Also read: <a href="http://www.businessinsider.in/Jaitley-says-there-is-no-plan-to-privatise-public-sector-banks/articleshow/54043294.cms">Jaitley says there is no plan to privatise public sector banks</a> 
 
When contacted, a senior official said there has been no directive from the government to the banks regarding levy of such charges. 
 
(Image source: ExpatPost)

You Searched For "hdfc bank atms not working" and got 8 results

HDFC Bank’s net banking, UPI service and ATMs were down due to a 'data centre outage' but RBI demands more detailed information

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Technicians find ₹1.2 million shredded by rats in an ATM in Assam

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