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<ul class="summary-list"><li>CrowdStrike denies Delta's claims that the firm is responsible for thousands of flight disruptions.</li><li>Delta's CEO Ed Bastian said the IT outage cost the airline $500 million.</li></ul>CrowdStrike has rejected Delta Air Lines' claim that it is responsible for $500 million worth of damage caused by the <a target="_blank" class="" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">IT outage</a> on Friday July 19 resulting in thousands of flight disruptions.In a letter sent to Delta on behalf of CrowdStrike signed by Michael Carlinsky, a co-managing partner at law firm Quinn Emanuel Urquhart &amp; Sullivan, the Texas-based cybersecurity firm said it is "highly disappointed by Delta's suggestion that CrowdStrike acted inappropriately and strongly rejects any allegation that it was grossly negligent or committed misconduct."<a target="_blank" class="" href="https://www.businessinsider.com/delta-ceo-it-outage-cost-500-million-crowdstrike-lawsuit-2024-8">Delta's CEO Ed Bastian</a> told CNBC <a target="_blank" href="https://www.cnbc.com/2024/07/31/delta-ceo-crowdstrike-microsoft-outage-cost-the-airline-500-million.html">in an interview</a> last week that the half-a-billion figure accounts for "not just the lost revenue, but the tens of millions of dollars per day in compensation and hotels."The airline <a target="_blank" href="https://www.businessinsider.com/delta-canceled-more-flights-in-5-days-than-2-years-2024-7">canceled thousands of flights</a> over several days. It resorted to <a target="_blank" href="https://www.businessinsider.com/delta-is-manually-resetting-systems-affected-by-the-it-outage-2024-7">manually restarting</a> up to 40,000 systems affected by the outage as disruptions by other airlines moderated to the tens and single digits.When Bastian was asked if Delta would seek damages from CrowdStrike, he responded: "We have no choice.""We're not looking to wipe them [CrowdStrike] out, but we're looking to make certain we get compensated — however they decide to — for what they cost us," Bastian added."Should Delta pursue this path, Delta will have to explain to the public, its shareholders, and ultimately a jury why CrowdStrike took responsibility for its actions — swiftly, transparently, and constructively — while Delta did not," the letter sent to the airline on Sunday said.It said CrowdStrike's CEO George Kurtz contacted Bastian to offer on-site support, but he did not get a response."The letter speaks for itself. We have expressed our regret and apologies to all of our customers for this incident and the disruption that resulted," CrowdStrike said in a statement."Public posturing about potentially bringing a meritless lawsuit against CrowdStrike as a long-time partner is not constructive to any party. We hope that Delta will agree to work cooperatively to find a resolution."The Delta CEO told CNBC that the company suggested it give free consulting advice but no other assistance.CrowdStrike's letter said if Delta files a suit, it would need to explain "why Delta turned down free on-site help from CrowdStrike professionals who assisted many other customers to restore operations much more quickly than Delta."The Department of Transportation <a target="_blank" href="https://x.com/SecretaryPete/status/1815719031741022573">opened an investigation into Delta</a> to discover whether the airline followed the law and supported customers during the disruption.It is unclear if Delta has filed a lawsuit yet. Delta did not respond immediately to a request for comment from Business Insider.

CrowdStrike is denying Delta's claims it was to blame for thousands of flight disruptions

<ul class="summary-list"><li>Japan Airlines has offered free domestic flights to international tourists visiting Japan.</li><li>The initiative aims to promote travel to lesser-known destinations.</li></ul>Japan Airlines is giving <a target="_blank" class="" href="https://www.businessinsider.com/japan-airlines-free-domestic-flights-us-international-how-to-book-2024-9">free domestic flights</a> to international tourists, making travel to smaller cities and <a target="_blank" class="" href="https://www.businessinsider.com/tips-for-going-to-japan-avoid-mistakes-travel-advice-2024-7">hidden gems</a> far easier.But travel experts say the initiative is likely to backfire, as it could exacerbate the country's overtourism problem.The initiative was announced in September and is available to people traveling to Japan from the <a target="_blank" rel="" class="" href="https://www.businessinsider.com/things-american-wishes-she-knew-before-visiting-japan-mistakes-2024-9">US</a>, Canada, Mexico, Thailand, Australia, New Zealand, Vietnam, the Philippines, Indonesia, India, China, and Taiwan.In order to obtain the free tickets, passengers must book round-trip international flights with Japan Airlines and domestic flights within the same purchase.A spokesperson for Japan Airlines said no end date has been set for the initiative.<h2 id="e067d43f-7a22-42e9-a0bf-597ba6c4f4a3">It could intensify over-tourism</h2>Sara Aiko, founder of the travel agency <a target="_blank" href="http://www.curatedkyoto.com/">Curated Kyoto, </a>told BI that the initiative was likely created to distribute tourism to lesser-known areas to alleviate overtourism in the capital.But in practice, Aiko said, "people will continue to flock to popular destinations like Tokyo, regardless of free tickets, because they are major attractions."<div type="image" title="A woman with a backpack walks through the streets of Tokyo." height="4749" width="6888" msid="114154442" hostid="261" sizebytes="1396134"></div>Earlier this year, the Japanese government estimated that it would surpass <a target="_blank" rel="noopener noreferrer nofollow" class="c-link" href="https://www.japantimes.co.jp/news/2024/04/17/japan/society/record-high-inbound-travelers/">its target of getting 32 million international tourists by 2025</a> after 8.6 million people visited in the first quarter of 2024.Ben Julius is the founder of <a target="_blank" class="" href="https://www.touristjapan.com/about/">Tourist Japan</a>, a travel agency that offers tour packages across Japan to travelers from around the globe.Speaking to BI, Julius said around 90% of his clients visit the same popular locations: Tokyo, Kyoto, Mount Fuji, and Osaka."The majority of visitors are first-time visitors," he said. "And when people visit Japan for the first time, they won't miss the must-see cities."However, overtourism in these areas is majorly disrupting the lives of locals, who have to deal with rising hotel prices and misbehaving tourists."Hotel prices have skyrocketed due to tourism, making it difficult for many locals to stay at places they used to enjoy," Aiko said.Meanwhile, in April, authorities in Yamanashi erected an eight-foot-tall barrier to prevent tourists from taking photos at a <a target="_blank" class="" href="https://www.businessinsider.com/japan-town-building-barrier-stop-tourists-taking-mount-fuji-photos-2024-4">convenience store with views of Mount Fuji</a>.<div type="image" title="A view of Mount Fuji behind a convenience store." height="2828" width="4242" msid="114154441" hostid="261" sizebytes="260872"></div>The move came after complaints about the behavior of international tourists, including littering and bad parking.<a target="_blank" class="" href="https://www.bbc.co.uk/news/articles/ckg2j7dery1o">BBC News</a> reported in August that the barrier had been removed in preparation for a typhoon, but authorities said it would be re-erected if tourists returned in large numbers.Duncan Greenfield-Turk, CEO of the travel agency <a target="_blank" class="" href="https://globaltravelmoments.com/">Global Travel Moments</a>, told BI that Japan has been a top-booked destination for his clients for the past three years.He said he has noticed the "immersive pressure" on the country's public transport system, hotels, and attractions, "particularly in smaller towns not equipped for mass tourism."International visitor spending is expected to reach 6.3 trillion Japanese yen, or around $42 billion, by the end of 2024, according to <a target="_blank" class="" href="https://wttc.org/news-article/japans-travel-and-tourism-sector-to-surpass-previous-records-in-2024">research</a> by the World Travel and Tourism Council.Employment within the travel and tourism industry is also expected to climb. The organization estimates more than 6 million new jobs will be created this year, which they said is a 10% increase from 2023.One reason tourists are spending more money is the <a target="_blank" class="" href="https://www.businessinsider.com/japan-weak-currency-yen-boosts-foreign-tourism-luxury-purchases-travel-2024-4">weak yen</a>. Since the start of 2022, the yen has <a target="_blank" class="" href="https://www.reuters.com/graphics/JAPAN-YEN/EXPLAINER/xmvjnxjmbvr/">lost more than 20% against the dollar,</a> and it reached a <a target="_blank" href="https://www.reuters.com/markets/currencies/dollar-defensive-amid-lower-yields-yen-hovers-near-38-year-trough-2024-07-03/">38-year low</a> of 161.96 to the dollar in July.Greenfield-Turk said Japan Airlines' initiative has the potential to stretch the economic benefits of mass tourism to less-visited areas.However, without proper direction, he said it "could simply encourage more travel to already strained regions, intensifying the overtourism problem.""If tourists continue to gravitate toward popular destinations rather than exploring new ones, the initiative could backfire," he said.There's also the possibility that tourists will opt out of the new initiative.Amy Thomasson, a Japan travel advisor for <a target="_blank" class="" href="https://www.travelmation.net/">Travelmation</a>, told BI that it "doesn't make sense for most travelers" because of the additional costs that could be accumulated.The airline said travelers from the US, Canada, Mexico, and China who plan to stay in their first destination for more than 24 hours will be charged a $100 layover fee.Instead, Thomasson suggests that tourists utilize Japan's high-speed trains.Business Insider's Monica Humphries previously wrote about her experience traveling between Tokyo and Kyoto on the <a target="_blank" class="" href="https://www.businessinsider.com/riding-japans-bullet-trains-between-tokyo-kyoto-2023-7">Hikari Shinkansen</a>, a high-speed bullet train, and noted that it was clean, comfortable, and quick.

Japan is giving free flights to international tourists, but it may backfire

<ul class="summary-list"><li>Hurricane Milton is expected to make landfall in Florida on Wednesday night.</li><li>Four international and several smaller airports are set to close ahead of the storm arriving.</li></ul>Four international airports are set to suspend commercial flights as <a target="_blank" class="" href="https://www.businessinsider.com/hurricane-milton-tampa-mayor-castor-evacuation-orders-die-warning-helene-2024-10">Hurricane Milton</a> approaches Florida, while American Airlines scheduled extra services for evacuees.Milton intensified into a Category 5 storm — the most severe classification — in the Gulf of Mexico on Monday. It later weakened to an "extremely dangerous" Category 4 storm and is expected to make landfall in Florida on Wednesday night.The National Hurricane Center estimated peak storm surges as high as 15 feet in the Tampa Bay area.Orlando International, Sarasota-Bradenton, St Pete-Clearwater International, and Tampa International airports have all announced closures. All except Orlando are located in counties with mandatory evacuation orders.Tampa International will close Tuesday at 9 a.m., followed by Sarasota-Bradenton at 4 p.m. and St Pete-Clearwater after the last flight departs on Tuesday.As of 7 a.m. Tuesday, close to a third of 158 flights at Tampa International had already been canceled, per FlightAware.Orlando International said it would end commercial operations on Wednesday morning but remain open for emergency, aid, and relief flights. Jet bridges were being tied down in preparation.Several public airports are also closing down, including Peter O. Knight, Tampa Executive, and Plant City.Miami International Airport aid it would remain open but was monitoring the situation and encouraged travelers to confirm their flight status with their airlines.<a target="_blank" class="" href="https://news.aa.com/news/news-details/2024/American-provides-extra-seats-customer-flexibility-in-Florida-ahead-of-Hurricane-Milton-OPS-DIS-10/">American Airlines</a> added several flights to help people evacuate on Monday and Tuesday.It's added 11 flights from Tampa International and one from Sarasota-Bradenton, totaling about 2,000 seats. Passengers can check two bags at no cost.American and other airlines have issued travel alerts and are waiving change fees while some are also waiving cancellation charges.The disruption comes two weeks after <a target="_blank" class="" href="https://www.businessinsider.com/pete-buttigieg-elon-musk-hurricane-helene-call-best-thing-2024-10">Hurricane Helene</a> devastated the southeastern US with more than 1,000 flights canceled.A spokesperson for the Federal Aviation Administration said its Joint Crisis Action Team will handle Hurricane Milton centrally from its command center, "so there is a strong coordinated communication and planning effort."At airports, radars are shut down to protect antennae and their motors from wind damage, while air traffic controllers are evacuated from towers to seek shelter in a lower level of the building."The FAA has personnel on the ground to make sure damaged equipment and services are restored quickly to aid in a rapid response to hard-hit areas," the spokesperson said. "Relief and restoration routes are opened to assist after the storm passes."

Airports are closing and American Airlines is operating evacuation flights as Hurricane Milton nears Florida

<ul class="summary-list"><li>Iran launched a massive missile attack on Israel on Tuesday. </li><li>Iran, Israel, and other neighboring nations closed their airspaces, forcing flight diversions.</li></ul><a target="_blank" class="" href="https://www.businessinsider.com/iran-attacks-israel-with-missiles-after-hezbollah-leader-killing-2024-10">Iran launched a huge missile attack on Israel</a> on Tuesday as tensions in the Middle East soar. In response, the airspace above Iran, Israel, Jordan, Iraq, and other countries in the region was closed Tuesday by various authorities, and airlines quickly reacted to keep their flights out of harm's way In some cases, planes were diverted en route to their destination to <a target="_blank" class="" href="https://www.businessinsider.com/iran-may-upgrade-its-air-defenses-after-israeli-missile-strike-2024-4">avoid restricted airspace.</a>According to <a target="_blank" class="" href="https://twitter.com/flightradar24/status/1841146667778638016">FlightRadar24</a>, at least three flights operated by German carrier Lufthansa bound for India and Dubai turned around before reaching Iranian airspace. The treks back to Europe stretched their flight times up to eight hours. <div type="image" title="Flightradar24 screenshot showing Swiss and Lufthansa flights diverting amid Iran attacks on Israel." height="1721" width="2048" msid="113863113" hostid="261" sizebytes="298438"></div>Another flight operated by Swiss from Zurich to Dubai diverted to Antalya, Turkey, shortly before it would have crossed into Iran, FlightRadar24 shows.The flight-tracking website also showed several Emirates flights bound for Dubai were impacted. The airline told <a target="_blank" class="" href="https://airlinegeeks.com/2024/10/01/airlines-scramble-to-reroute-flights-following-iranian-missile-attack/#">AirlineGeeks</a> that it was diverting some flights and cancelling others."We are closely monitoring the situation and are making all efforts to ensure minimal disruption to customers while assisting those impacted," a spokesperson said.Several other carriers were also being forced to divert as route options remained limited between Europe, the Middle East, and Asia.FlightRadar24 <a target="_blank" class="" href="https://www.flightradar24.com/data/airports/lca/arrivals">data</a> shows that on Tuesday, a British Airways flight from London to Dubai, a Royal Jordanian Airlines flight from Paris to Amman, and an Israeli airline El Al flight from Rhodes, Greece, to Tel Aviv were all diverted to Larnaca, Cyprus.British Airways told Business Insider: "Safety and security are always our highest priorities, and we continuously assess and adjust our operations accordingly."Throughout the day, some restrictions were lifted, FlightRadar24 said. Jordan and Iraq reopened to flights late Tuesday local time, though few were passing through the region. Ongoing airspace closures could see airlines add hours of flight time to circumvent Iran and Israel to reach places in Europe, the Middle East, India, and beyond — similar to what happened <a target="_blank" class="" href="https://www.businessinsider.com/airline-routings-add-hours-flight-time-to-avoid-russian-airspace-2022-3#:~:text=On%20March%204%2C%20a%20Japan,Arctic%20to%20get%20to%20England.">after Russia invaded Ukraine</a> in 2022.Airlines like Japan Airlines, British Airways, and Finnair added up to four hours of flight time to avoid the Kremlin's airspace on flights between Asia and Europe amid Russian airspace closures and sanctions.

Iran's missile attack forced some flights to turn around hours into their trips to avoid restricted airspace 

After facing significant <keyword id="20192095" type="General" weightage="20" keywordseo="flight-disruptions" source="keywords">flight disruptions</keyword> recently, <keyword id="21269688" type="General" weightage="20" keywordseo="Vistara-CEO" source="keywords">Vistara CEO</keyword> <keyword id="20128232" type="General" weightage="20" keywordseo="Vinod-Kannan" source="keywords">Vinod Kannan</keyword> on Thursday told the airline staff that the "worst is behind us" and operations have already stabilised. Pilot woes have forced the <keyword id="21105887" type="General" weightage="20" keywordseo="Tata-Group-airline" source="keywords">Tata Group airline</keyword> to temporarily cut down capacity by 10 per cent or 25-30 flights daily. While acknowledging that things should have been planned better, Kannan said it has been a "learning experience". He also said it has been a challenging start to the new financial year and the airline faced significant operational disruption from March 31 to April 2. "The anxiety and frustration felt by our customers was matched in even measure to the pain that all of us felt in seeing our much-loved brand drawing negative commentary from various quarters... I assure you that the worst is behind us, and we have already stabilised our operations, with our on-time performance (OTP) increasing to 89 per cent on 9 April 2024 (second highest among all Indian airlines)," he said in a message to the staff. The full-service carrier has around 6,500 people, including about 1,000 pilots. In the wake of the disruptions, the top management of the airline had held a virtual meeting with the pilots. One of the reasons for the disruptions was also that some section of pilots reporting sick to protest against the new contract that will result in pay revision. According to Kannan, there were a multitude of reasons for the disruptions, including ATC delays, bird hits, and maintenance activities early last month. "We were stretched in our pilot rosters and there was not enough resilience to withstand injects that we would otherwise have weathered. We could and should have planned better, and this has been a learning experience for us which we will review thoroughly," the <keyword id="20018887" type="General" weightage="100" keywordseo="Vistara" source="keywords" meta.keywordsubtype="org" meta.entityname="Vistara" meta.hostid="261" meta.entityid="Vistara">Vistara</keyword> chief said. Most of the cancellations were in the domestic network and the carrier is working on plans for May and beyond. "While the events of the last week may seem like a setback, the hallmark of our organisation has always been that we have bounced back from tough situations ' and emerged stronger. "... I trust each of you to continue to put in all efforts to ensure that we do not let our brand, and our customer, down," Kannan said. As we emerge from this difficult phase, he said it is this commitment to being a customer-oriented airline that will help it bounce back stronger. The airline has also reached out to customers impacted by the cancellations and delays over the affected period. "We have provided the necessary compensation as per the regulatory mandate, and have also offered additional service recovery vouchers for passengers whose flights were significantly delayed," the Vistara chief said. The carrier has 70 aircraft in its fleet and is to operate more than 300 flights daily in the ongoing summer schedule. "Dealing with disappointed customers is never easy but amidst all the chaos, we have received feedback on how some of you went beyond the call of duty to assist our customers to the extent possible," Kannan said and expressed gratitude to the pilots for cooperating and stepping up to support operations.

Vistara CEO says 'worst is behind us', flight operations have stabilised

<keyword id="19895061" type="General" weightage="100" keywordseo="goa" source="keywords">Goa</keyword> is a popular tourism destination in India and is known for its gorgeous beaches, nightlife, and food. The popular destination hosts millions of tourists every year and for some, it is just a couple hours of drive away. However, international travellers don't find it that easy to get to the destination, as per a new PTI report. The report says that even though Goa is increasingly a popular choice for international travellers, it requires government support to make it more accessible to foreigners. In a media statement, the department said that charter flights from key markets like Russian cities Moscow and Ekaterinburg, London, Uzbekistan, and Kazakhstan, support international arrivals. A Polish charter flight is also set to arrive in the coastal state on November 8. The statement added that this international interest extends beyond Goa’s iconic beaches, with tourists increasingly exploring areas like Dudhsagar Falls and scenic hinterlands. To further boost connectivity, Goa is collaborating with airlines and seeking government support to improve flight routes, creating a more globally connected tourism landscape. "However, establishing robust direct international connectivity requires further support from the Government of India, which we are actively seeking to make Goa an even more attractive, accessible, and globally connected destination," a spokesperson said. He added that after pandemic disruptions, Goa’s international tourism is rebounding, with over 450,000 foreign arrivals recorded in 2023. Alongside domestic visitors, totaling over 8 million this year, the state’s tourism sector is also thriving. Addressing challenges like limited direct flights, Goa’s tourism officials are working to secure new airline agreements, ensuring an easier journey for international visitors. He also talked about the challenges that the tourism destination is facing, including limited connectivity by air. "Goa does face some challenges. For example, limited scheduled international air connectivity. The state government is working closely with the Centre to relook at point of call and additional seat entitlement for Goa, to establish more robust international connections," he said. (with PTI inputs)

This Indian state is attracting international tourists via chartered flights, needs support to make itself more accessible

<ul class="summary-list"><li>An American Airlines flight diverted to New York on Wednesday following an "overflowing lavatory," per the FAA.</li><li>The airline apologized for the disruption and passengers continued their journey on Thursday.</li></ul>An <a target="_blank" class="" href="https://www.businessinsider.com/american-vs-delta-united-airlines-economy-compared-flight-review-2024-7">American Airlines</a> flight diverted to New York after crew members discovered problems with the bathrooms.American Airlines flight 36 was en route from Dallas Fort Worth Airport to Madrid on Wednesday when the issue was discovered, according to the FAA. The aircraft landed at John F. Kennedy International Airport in New York at about 10:30 p.m.The FAA said the crew "reported an overflowing lavatory" and would now investigate the incident.An American Airlines spokesperson told Business Insider: "On August 7, American Airlines flight 36 with service from Dallas-Fort Worth (DFW) to Madrid (MAD) diverted to New York (JFK) due to a maintenance issue. The aircraft landed normally and passengers continued their journey on another plane on Thursday, the representative added. "We never want to disrupt our customers' travel plans and apologize for the inconvenience."It's understood that the issue involved the aircraft's bathroom sinks and that passengers were given hotel accommodation in New York.It's not the first time this year that aircraft bathroom problems have caused disruptions. In March, a United Airlines flight from Germany to San Francisco was <a target="_blank" class="" href="https://www.businessinsider.com/united-boeing-777-turned-around-after-toilet-overflowed-report-2024-4">forced to turn around after one of its toilets reportedly malfunctioned</a> and started leaking into the cabin.In February, a KLM Boeing 787 Dreamliner heading to Los Angeles returned to Amsterdam after <a target="_blank" class="" href="https://www.businessinsider.com/boeing-787-klm-returned-amsterdam-eight-bathrooms-stopped-working-2024-2">eight of the nine bathrooms</a> stopped working.Airlines including American are still recovering from the <a target="_blank" class="" href="https://www.businessinsider.com/mass-it-outage-companies-operations-airlines-affected-microsoft-crowdstrike-2024-7">widespread disruption caused by the Crowdstrike IT outage</a> late last month.Were you on AA36? Contact this reporter at tcarter@businessinsider.com

American Airlines flight to Madrid diverted after bathroom overflows

<ul class="summary-list"><li>Ryanair CEO Michael O'Leary called for the UK air traffic control boss to resign after flight chaos.</li><li>Over 500 flights were delayed at London Gatwick and Heathrow due to bad weather and staff shortages.</li></ul><a target="_blank" class="" href="https://www.businessinsider.com/ryanair-ceo-says-potential-100-million-bonus-is-very-good-value-2024-3">Ryanair CEO</a> Michael O'Leary has called for the boss of UK air traffic control to resign in the wake of flight chaos.More than 45% of flights out of London Gatwick and London Heathrow Airports — totalling over 500 — were delayed on Sunday, according to <a target="_blank" class="" href="https://www.flightaware.com/live/cancelled/minus3days">FlightAware</a> data.At Gatwick, where Ryanair operates some flights, 57 flights were canceled, per FlightAware.Sunday saw bad weather in London but there were also <a target="_blank" class="" href="https://www.businessinsider.com/airport-collision-close-call-solutions-sleep-runways-air-traffic-controllers-2024-2">staff shortages in air traffic control</a>.O'Leary blamed Michael Rolfe, the CEO of NATS, which provides air traffic control services in the UK."This is the latest in a long line of cock-ups by UK NATS, which has yet again disrupted multiple flights and thousands of passengers at Gatwick," the <a target="_blank" class="" href="https://www.businessinsider.com/ryanair-flight-review-first-time-bag-fees-charges-wasnt-convinced-2024-4">Ryanair</a> boss said. "Airlines and passengers deserve better."He added, "Ryanair again calls on UK NATS chief executive Martin Rolfe to step down and allow someone competent to run an efficient UK ATC service, which airlines and passengers are entitled to expect."NATS did not immediately respond to a request for comment from Business Insider on O'Leary's remarks.It's not the first time the outspoken boss of Europe's busiest airline has publicly criticized Rolfe.After air traffic controller shortages during a national holiday last summer, O'Leary called for Rolfe to step down. In a <a target="_blank" class="" href="https://corporate.ryanair.com/news/comedy-gold-as-1-4m-nats-ceo-martin-rolfe-lectures-airspace-conference-on-ensuring-business-continuity-while-he-delivers-uk-atc-failures/">statement</a>, he referred to the regulator's report that 700,000 passengers were disrupted.At a Tuesday press conference with <a target="_blank" class="" href="https://www.businessinsider.com/wizz-airbus-a321xlr-passengers-london-saudi-arabia-suffer-pain-2024-9">Wizz Air</a>, the CEO of London Gatwick Airport also answered questions about NATS."I can assure you that step by step, they're getting stronger," Stewart Wingate said."I remain confident that they will overall deliver very good levels of service, but will not rest until they offer seamless service to ourselves, our airlines and our passengers," he added.A NATS spokesperson told the <a target="_blank" class="" href="https://www.bbc.co.uk/news/articles/c8xlz11r919o">BBC</a>: "We are very sorry for [Sunday's] disruption which was also disappointing for our highly professional Gatwick team, who are doing all they can to provide a seamless 24/7 service."They added that when Gatwick appointed the organization to improve ATC performance, "everyone knew we had inherited a staff shortage that would take time to fix."

Europe's biggest airline boss is calling for the resignation of a top air traffic controller over flight chaos in London

<ul class="summary-list"><li>A mass IT outage has disrupted operations in many industries, including theme parks.</li><li>Disneyland Paris display screens went blank, while Universal Studios Japan suspended in-person ticket sales.</li></ul>The <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/microsoft-restart-computer-15-times-itoutage-issue-crowdstrike-2024-7">mass IT outage</a> is causing problems for everyone — even Mickey Mouse.The <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/mass-it-outage-companies-operations-airlines-affected-microsoft-crowdstrike-2024-7">outage has disrupted industries</a> and organizations worldwide, including Disney's international theme parks.Footage obtained by <a target="_blank" class="editor-rtfLink" href="https://www.ft.com/content/9457f44b-7b6e-473e-bbb6-8b1f381d458b">The Financial Times</a> showed that display screens at Disneyland Paris had gone blank, and some appeared to show an error message.Guests at Hong Kong Disneyland, meanwhile, faced issues with its online ticketing system, prompting the company to ask that they purchase one-day tickets from the ticket booth at the park's entrance, <a target="_blank" class="editor-rtfLink" href="https://www.cnn.com/business/live-news/global-outage-intl-hnk#h_21ce3e2e37bf50dbaaf513f035593d1b">according to CNN</a>.The outage appears to have mainly affected Disney's international properties. A Disneyland representative told Business Insider its California theme park and resorts are operating as usual. They added that the cruise line is fully operational as well.Visitors at Universal Studios Japan, located in Osaka, also faced ticketing issues on Friday.<div type="image" title="Guests at Super Nintendo World at the Universal Studios Japan" height="3219" width="4678" msid="111870881" hostid="261" sizebytes="725122"></div>The theme park said on X that a software problem had impeded its ticket sales. Four hours later, the theme park <a target="_blank" class="" href="https://twitter.com/USJ_Official/status/1814278720414503387">announced </a>that ticket sales at the Universal Studios Japan ticket booth would be suspended on July 20 and July 21."We apologize for the inconvenience, but please purchase your tickets through the Web Ticket Store or Lawson Ticket," a translation of the post read.Representatives for Disney and Universal Studios theme parks did not respond to a request for comment from Business Insider.CrowdStrike, a third-party cybersecurity company used by Microsoft, is at the heart of the outage issue. CEO George Kurtz said the problem stemmed from a "defect found in a single content update for Windows hosts.""This is not a security incident or cyberattack. The issue has been identified, isolated and a fix has been deployed," he said on X.The outage has created issues for banks, retailers, and even some US emergency lines. Air travel has also sputtered to a halt with <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">delayed and canceled flights</a>.It comes after the <a target="_blank" class="editor-rtfLink" href="https://www.tsa.gov/news/press/releases/2024/05/16/tsa-prepared-busiest-summer-travel-season-ever">Transportation Security Administration said</a> they expect to screen a record number of passengers this summer."The Transportation Security Administration (TSA) is prepared for the highest passenger volumes the agency has seen at airport security checkpoints nationwide during this summer's travel season, which begins Memorial Day weekend and runs through Labor Day," a press release said.

The mass IT outage is disrupting Disney and other theme parks during the height of summer tourist season

<ul class="summary-list"><li>An unruly passenger was ordered to pay $11,780 after causing a flight cancellation.</li><li>The Jetstar flight U-turned, and passengers had to stay in hotels overnight.</li></ul>An <a target="_blank" class="" href="https://www.businessinsider.com/passengers-applaud-and-chant-as-unruly-couple-escorted-off-by-police-2024-5">unruly passenger</a> has been ordered to pay 17,630 Australian dollars ($11,780), including fuel costs, after causing a flight to be canceled.In Monday's announcement, the Australian Federal Police said the man was flying from Perth to Sydney last September.Australian outlet <a target="_blank" class="" href="https://7news.com.au/news/jetstar-passenger-fined-and-ordered-to-cover-fuel-after-forcing-perth-sydney-flight-to-turn-back-c-16007980">7News</a> named Wade Corbett, aged 33 at the time, as the man accused of being drunk and disruptive on board the Jetstar flight.Airline staff had requested assistance from law enforcement after his unruly behavior, the AFP said.The pilots turned the plane around to Perth, and they had to dump fuel before landing.Corbett was ordered to pay 8,630 Australian dollars (around $5,800) to the airline for the flight's fuel costs. He was also fined an additional 9,000 Australian dollars (around $6,000).After the plane returned to Perth, the flight was canceled. According to 7News, the crew had reached their maximum working hours, so the airline had to arrange overnight accommodation for the passengers.Corbett pleaded guilty to one count of disorderly behavior on an aircraft, and one count of failure to comply with safety instructions."This incident should serve as a warning that criminal behaviour on board can come at a heavy cost to the offender," said the AFP's acting superintendent, Shona Davis."It's far simpler to obey the directions of airline staff than cause unnecessary issues, which can end up hitting you in the hip pocket," she added.Corbett's bill wasn't as costly as the fine faced by an 18-year-old British passenger earlier this year.Aditya Verma was accused of <a target="_blank" class="" href="https://www.businessinsider.com/passenger-avoids-120k-bill-after-bomb-joke-scrambled-fighter-jets-2024-1">joking about blowing up an easyJet flight</a>, prompting fighter jets to scramble and escort the airliner.Spanish authorities tried to give him a $120,000 bill, but he was found not guilty of public disorder.

A passenger was given an $11,780 fine after his bad behavior led to a flight being diverted and eventually canceled

<ul class="summary-list"><li>14 people were injured after a Korean Air flight was hit by "severe" turbulence.</li><li>A Korean Air spokesperson said 10 passengers and four flight attendants were hurt in the incident.</li></ul>A bout of turbulence left 14 people injured aboard a Korean Air flight.Korean Air flight KE197 was flying between Seoul in South Korea and Ulaanbaatar, Mongolia, on August 4 when it was struck by an in-air disruption. This is the latest case of <a target="_blank" class="" href="https://www.businessinsider.com/turbulence-incident-flight-attendant-breaks-back-turkish-airlines-singapore-airlines-2024-5">injuries resulting from turbulence aboard a major airline</a>.A Korean Air spokesperson confirmed to Business Insider that 10 passengers and four flight attendants had reported injuries after the flight experienced "severe turbulence.""We have provided support and care to the affected passengers upon their arrival in Ulaanbaatar," the spokesperson said.They added: "With turbulence becoming more frequent and difficult to predict, Korean Air is proactively taking measures to ensure passengers' safety. "Recent measures include ending cabin services 20 minutes earlier on medium- and long-haul routes, and strongly encouraging passengers to keep their seatbelt fastened throughout the entire flight."Severe turbulence has become an increasing concern for airlines following the <a target="_blank" class="" href="https://www.businessinsider.com/singapore-airlines-passenger-dies-after-severe-turbulence-2024-5">death of a passenger on a Singapore Airlines flight</a>, with one expert telling Business Insider cases were on the rise <a target="_blank" class="" href="https://www.businessinsider.com/turbulence-more-frequent-stronger-expert-aviation-explains-why-2024-7">as a result of climate change</a>.Another Korean Air flight bound for Taiwan from South Korea in June was forced to turn back due to turbulence after <a target="_blank" class="" href="https://www.businessinsider.com/korean-air-boeing-plane-plummeted-13-people-in-hospital-2024-6">dropping nearly 25,000 feet in five minutes</a> shortly after taking off.The airline said last week that it would stop serving instant noodles aboard its flights to <a target="_blank" class="" href="https://www.businessinsider.com/korean-air-stop-serving-instant-noodles-burns-increased-turbulence-2024-8">avoid burn accidents as a result of extreme turbulence</a>.It also announced it would <a target="_blank" class="" href="https://www.businessinsider.com/korean-air-changes-cabin-service-protocols-due-to-increased-turbulence-2024-7">end cabin services early on some flights</a>, warning that the number of turbulence incidents had doubled in the first quarter of this year compared with the same period in 2019.

14 people injured after a Korean Air flight was hit by severe turbulence

<ul class="summary-list"><li>A man was filmed kicking a plane door after missing his flight in Bogotá, Colombia.</li><li>The incident involved a flight bound for Cartagena at El Dorado International Airport.</li></ul>A tourist was filmed screaming and repeatedly kicking a plane door after missing his flight.The incident occurred on Friday last week at El Dorado International Airport in Bogotá, Colombia, involving a <a target="_blank" class="" href="https://www.businessinsider.com/latam-offering-compensation-passengers-hurt-in-midair-drop-2024-4">Latam Airlines</a> flight heading for Cartagena, <a target="_blank" class="" href="https://www.eltiempo.com/bogota/ciudadano-estadounidense-pateo-un-avion-y-agredio-a-un-funcionario-en-el-aeropuerto-el-dorado-de-bogota-video-3374828">El Tiempo</a> newspaper reported.The man assaulted airport workers before making his way down the aerobridge toward the plane's door, according to the report.<a target="_blank" class="" href="https://x.com/aviationbrk/status/1827265840372232369">Video posted online</a> shows the man repeatedly kicking the plane's closed door and banging on the window in a vain attempt to get on board.At one point, he can be seen trying to use a joystick that controls the jet bridge.El Tiempo reported that the man, thought to be American, was arrested after the incident and later deported from Colombia."This disruptive passenger first attacked the ground personnel serving passengers because they informed him that the flight was already closed and that he had arrived late," Daniel Gallo, president of the Colombian Air Workers Union, told the newspaper."He immediately proceeded by force to the boarding bridge and, not being able to enter the plane, decided to violate the security of the flight," he added.Latam Airlines did not immediately respond to a request for comment from Business Insider sent outside normal working hours.

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