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<keyword id="24240143" type="General" weightage="20" keywordseo="Chennai-International-Airport" source="keywords" meta.keywordsubtype="org" meta.entityname="Chennai International Airport" meta.hostid="261" meta.entityid="Chennai International Airport">Chennai International Airport</keyword> has been temporarily shut down till 7 PM on Saturday in view of <keyword id="24172195" type="General" weightage="100" keywordseo="Cyclone-Fengal" source="keywords">cyclone Fengal</keyword> making landfall today evening. As heavy rainfall and strong winds intensified ahead of the cyclone, it is expected to cross between Karaikal and Mahabalipuram coasts, near Puducherry tonight. Multiple airlines companies already issued travel advisories and updates on their flight plans due to the continuing heavy rainfall in Chennai Tamilnadu. Earlier, <keyword id="19900374" type="General" weightage="20" keywordseo="IndiGo-airlines" source="keywords" meta.keywordsubtype="org" meta.entityname="IndiGo airlines" meta.hostid="261" meta.entityid="IndiGo airlines">IndiGo airlines</keyword> diverted all flights scheduled to come to Chennai. "Due to the impact of CycloneFengal in Chennai, flights operating to the city are being diverted. Our crew and airport teams are dedicated to providing all possible support &amp; assistance during this time. We sincerely appreciate your patience and understanding," the X post by IndiGo said. Meanwhile, security at the Puducherry coast has also increased as Puducherry Senior Superintendent of Police, Kalaivanan visited the beaches and the coastal roads in the region and inspected them for preparedness. The authorities have advised the public to not visit beaches in Puducherry as well as in Tamil Nadu's Chennai, including Marina Beach, Pattinapakkam and Edward Elliot Beach. The tourist spots in Puducherry have been closed as a precautionary measure, owing to the impending cyclone Fengal. <keyword id="24240138" type="General" weightage="20" keywordseo="Puducherry-police" source="keywords">Puducherry Police</keyword> in a post on X advised citizens, "In view of Cyclone Fengal, we urge you to exercise extreme caution and avoid visiting beaches and coastal areas" The SSP said that 300 police personnel have been deployed on various coastal roads and beaches. "For the last four days, we have been deploying police personnel along the beaches and apart from that we are also informing the fishermen and people living in the low-lying areas to be careful. Fishermen are not venturing into the sea. Since last night, we have closed all beaches. We have deployed nearly 300 personnel across all the beaches of Puducherry and we are coordinating with the NDRF also," the SSP said. The coastal areas of Puducherry witnessed rough sea and gusty winds on Saturday morning due to the impact of the cyclone. Puducherry received moderate rain, as per IMD, in the morning today but the rough sea was seen more than usual.

Cyclone Fengal: Chennai airport shut till 7 PM

<keyword id="6378232" type="General" weightage="20" keywordseo="Air-India-Express" source="Orion">Air India Express</keyword> has cancelled "scores of flights" due to a shortage of cabin crew members as a section of them are reporting sick to protest against alleged mismanagement at the Tata Group-owned airline, according to sources. Discontent has been brewing among a section of the cabin crew at the low-cost carrier for some time now, especially after the start of the process of merger of AIX Connect, formerly AirAsia India, with itself. The sources on Wednesday said several cabin crew members started reporting sick since Monday evening and as there are not enough cabin crew members, "scores of flights" have been cancelled at various airports, including Kochi, Calicut and Bangalore. Late last month, a union representing a section of the Air India Express cabin crew alleged that the airline is being mismanaged and there is a lack of equality in the treatment of the staff. Air India Express Employees Union (AIXEU), a registered union, which claims to represent around 300 cabin crew members, mostly seniors, had also alleged that mismanagement of the affairs has affected the morale of the employees. Many passengers took to social media on Wednesday complaining about the sudden cancellation of flights. In response to a passenger's post on X about flight cancellation, Air India Express apologised and said the flight was cancelled "due to operational reasons". "As part of our service recovery process, you can either opt to reschedule the flight within the next 7 days or request a full refund through our chat bot Tia...," the airline said in a post on X. The development at Air India Express comes a month after <keyword id="19924335" type="General" weightage="20" keywordseo="Tata-Group" source="keywords" meta.keywordsubtype="org" meta.entityname="Tata Group" meta.hostid="261" meta.entityid="Tata Group">Tata Group</keyword> full-service carrier Vistara witnessed pilot woes, forcing it to temporarily cut down capacity by 10 per cent or 25-30 flights daily. As part of consolidating its airline business, Tata Group is merging Air India Express and AIX Connect, as well as Vistara with Air India. SEE ALSO:<a href="https://www.businessinsider.in/stock-market/webstories/aadhar-housing-finance-ipo-price-band-to-risk-factors-all-you-need-to-know/slidelist/109919298.cms" target="_blank"></a> <a href="https://www.businessinsider.in/stock-market/webstories/aadhar-housing-finance-ipo-price-band-to-risk-factors-all-you-need-to-know/slidelist/109919298.cms" target="_blank">Aadhar Housing Finance IPO – Price band to risk factors, all you need to know</a><a href="https://www.businessinsider.in/business/auto/webstories/top-selling-cars-in-india-in-april-2024-tata-punch-continues-to-dominate/slidelist/109909744.cms" target="_blank"></a> <a href="https://www.businessinsider.in/business/auto/webstories/top-selling-cars-in-india-in-april-2024-tata-punch-continues-to-dominate/slidelist/109909744.cms" target="_blank">Top-selling cars in India in April 2024 – Tata Punch continues to dominate</a><a href="https://www.businessinsider.in/tech/news/worldwide-tablet-shipments-grow-in-q1-2024-after-two-years-of-decline/articleshow/109876390.cms" target="_blank"></a> <a href="https://www.businessinsider.in/tech/news/worldwide-tablet-shipments-grow-in-q1-2024-after-two-years-of-decline/articleshow/109876390.cms" target="_blank">Worldwide tablet shipments grow in Q1 2024 after two years of decline</a>

Air India Express cancels flights due to cabin crew shortage: Sources

Faced with <keyword id="21571465" type="General" weightage="20" keywordseo="cabin-crew-shortage" source="keywords">cabin crew shortage</keyword>, <keyword id="19923231" type="General" weightage="20" keywordseo="Air-India-Express" source="keywords">Air India Express</keyword> on Thursday cancelled 74 <keyword id="19980901" type="General" weightage="20" keywordseo="flights" source="keywords">flights</keyword> and said <keyword id="19896871" type="General" weightage="20" keywordseo="Air-India" source="keywords" meta.keywordsubtype="org" meta.entityname="Air India" meta.hostid="261" meta.entityid="Air India">Air India</keyword> will operate services on 20 of its routes to minimise disruptions. A section of cabin crew has reported sick to protest against alleged mismanagement at the airline, which has resulted in the cancellation of more than 90 flights since Tuesday night. "We will be operating 292 flights today. We have mobilised all resources and Air India will support us by operating on 20 of our routes. However, 74 of our flights stand cancelled and we urge our guests booked to fly with us to check if their flight is affected by the disruption before heading to the airport," the airline said in a statement. In case their flight is cancelled or delayed beyond three hours, the carrier said the passengers may opt for a full refund or reschedule to a later date without any fees. The number of <keyword id="632671" type="General" weightage="20" keywordseo="cancelled-flights" source="Orion">cancelled flights</keyword> at 74 translates to around 20 per cent of the airline's scheduled daily flights. Earlier in the day, sources said the airline has issued termination notices to 25 cabin crew members who had reported sick and asked others to join back for duty by 4 pm on Thursday. Against this backdrop, Air India Express said it is taking appropriate steps against certain individuals. "While we will continue to engage with our cabin crew colleagues with a commitment to address any concern, we are taking appropriate steps against certain individuals as their actions have caused grave inconvenience to thousands of our guests," it added. SEE ALSO:<a href="https://www.businessinsider.in/stock-market/news/indegene-ipo-allotment-how-to-check-allotment-gmp-listing-date-and-more/articleshow/109952516.cms" target="_blank"></a> <a href="https://www.businessinsider.in/stock-market/news/indegene-ipo-allotment-how-to-check-allotment-gmp-listing-date-and-more/articleshow/109952516.cms" target="_blank">Indegene IPO allotment – How to check allotment, GMP, listing date and more</a><a href="https://www.businessinsider.in/tech/apps/news/google-wallet-launched-in-india-store-your-loyalty-cards-boarding-passes-and-more/articleshow/109941139.cms" target="_blank"></a> <a href="https://www.businessinsider.in/tech/apps/news/google-wallet-launched-in-india-store-your-loyalty-cards-boarding-passes-and-more/articleshow/109941139.cms" target="_blank">Google Wallet launched in India – store your loyalty cards, boarding passes and more</a><a href="https://www.businessinsider.in/business/auto/webstories/top-selling-cars-in-india-in-april-2024-tata-punch-continues-to-dominate/slidelist/109909744.cms" target="_blank"></a> <a href="https://www.businessinsider.in/business/auto/webstories/top-selling-cars-in-india-in-april-2024-tata-punch-continues-to-dominate/slidelist/109909744.cms" target="_blank">Top-selling cars in India in April 2024 – Tata Punch continues to dominate</a>

Air India Express cancels 74 flights due to cabin crew shortage, to operate 292 flights

Global <keyword id="20323090" type="General" weightage="20" keywordseo="software-giant" source="keywords">software giant</keyword> <keyword id="19895622" type="General" weightage="100" keywordseo="Microsoft" source="keywords" meta.keywordsubtype="org" meta.entityname="Microsoft" meta.hostid="261" meta.entityid="Microsoft">Microsoft</keyword> on Friday said that an outage in its online services has affected customers worldwide, including in India. Microsoft Windows users reported facing '<keyword id="22469490" type="General" weightage="20" keywordseo="Blue-Screen-of-Death" source="keywords">Blue Screen of Death</keyword>' errors with many users taking to social media platform X to report about the issue. Meanwhile, cybersecurity firm <keyword id="20424191" type="General" weightage="20" keywordseo="Crowdstrike" source="keywords" meta.keywordsubtype="org" meta.entityname="Crowdstrike" meta.hostid="261" meta.entityid="Crowdstrike">Crowdstrike</keyword> told US outlet NBC that it suffered a major outage on Friday impacting businesses globally. The outage resulted from an issue with the latest update, the company said. CrowdStrike is now in the process of rolling back that update globally, it said. As per reports, Windows users are seeing blue screen errors on their screen with their laptops or personal computers getting stuck on restart loop. Major US carriers including <keyword id="19973915" type="General" weightage="20" keywordseo="Delta" source="keywords" meta.keywordsubtype="org" meta.entityname="Delta" meta.hostid="261" meta.entityid="Delta">Delta</keyword>, United and <keyword id="19911245" type="General" weightage="20" keywordseo="American-Airlines" source="keywords" meta.keywordsubtype="org" meta.entityname="American Airlines" meta.hostid="261" meta.entityid="American Airlines">American Airlines</keyword>, have grounded all flights, regardless of destination, according to the Federal Aviation Administration. Berlin Airport announced the suspension of all flights. Bloomberg said that London Stock Exchange was reporting "technical glitches." In India, SpiceJet announced via X (formerly Twitter) that it was experiencing technical challenges with its service provider, which affected online services like booking, check-in, and managing bookings. IndiGo tweeted, "Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time booking, check-in, access to your boarding pass, and some flights may be impacted." As per a heatmap of India, put out by Downdetector, which detects outages, users in various parts of India reported problems. The National Cyber Security Coordinator of Australia in a post on X saying that, "I am aware of a large-scale technical outage affecting a number of companies and services across Australia this afternoon. Our current information is this outage relates to a technical issue with a third-party software platform employed by affected companies." The Redmond, <keyword id="19924557" type="General" weightage="20" keywordseo="Washington-DC" source="keywords">Washington DC</keyword> headquartered American multinational corporation on Friday said that it was investigating an issue preventing users from accessing its apps and services. On its support website, Microsoft said that "impacted services may include but are not limited to" Microsoft Teams, Viva Engage, Microsoft Fabric, Microsoft 365 admin centre among others. "We're investigating an issue affecting access to multiple Microsoft 365 services. We're working to identify the full impact and will provide more information shortly," the official. Low-cost US carriers Frontier Airlines, Allegiant and SunCountry also reported that their operations had been impacted. "The Allegiant website is currently unavailable due to the Microsoft <keyword id="161016" type="General" weightage="20" keywordseo="Azure" source="Orion">Azure</keyword> issue," Nevada-based Allegiant said in a statement to CNN. "Due to a global outage at a third party vendor, our booking, check-in, and trip-managing capabilities are temporarily unavailable," SunCountry said on its site as reported by CNN. The US media outlet said that Microsoft on its Azure cloud software status report site, said that around 6 pm ET, the service went down for some customers in the Central US region - "including failures with service management operations and connectivity or availability of services." "Our services are still seeing continuous improvements while we continue to take mitigation actions. More details can be found within the admin center under MO821132 and http://status.cloud.microsoft," Microsoft took to X to state as users faced issues impacting their ability to access various Microsoft 365 apps and services.

Global cyber outage: Microsoft users report 'blue screen of death'; flights cancelled

<ul class="summary-list"><li>Delta canceled more flights in less than a week due to a global IT outage than it did in two years.</li><li>Between Friday and Tuesday, Delta canceled 5,470 flights. In 2018 and 2019, it canceled a combined 5,370.</li></ul>Delta canceled more flights between Friday and Tuesday than it did in 2018 and 2019 combined following a <a target="_blank" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">mass IT outage</a> connected to a <a target="_blank" href="https://www.businessinsider.com/crowdstrike-global-it-outage-not-caused-by-cyberattack-2024-7">flawed update</a> issued by the Texas-based cybersecurity firm CrowdStrike.There were 5,470 flight cancellations for the airline between Friday and Tuesday, <a target="_blank" href="https://www.flightaware.com/live/cancelled/minus3days">per FlightAware</a>, a flight tracking data platform.By contrast, a total of 5,370 flights were canceled by Delta across the whole 2018 and 2019, <a target="_blank" href="https://www.transportation.gov/airconsumer/air-travel-consumer-report-archive">according to data collected by the Department of Transport</a>. It also represents significantly more cancellations than the 3,621 Delta reported for all of 2021. Cancellation numbers for 2020, 2022, and 2023 were significantly higher.That data includes flights operated by Delta, and does not include codeshare partner flights.The CrowdStrike issues caused disruptions to travel worldwide. United Airlines, American Airlines, Spirit Airlines, and others grounded flights and announced delays in the US. <a target="_blank" href="https://www.businessinsider.com/it-outage-travel-chaos-passenger-experience-airports-gas-stations-trains-2024-7">Passengers were hit with travel chaos</a> in airports, with many waiting hours to retrieve luggage and rebook flights.Delta struggled to restore operations to full capacity, resorting to <a target="_blank" href="https://www.businessinsider.com/delta-is-manually-resetting-systems-affected-by-the-it-outage-2024-7">manually rebooting each system</a> affected by the meltdown as most airlines began to recover.By Monday, cancellations for most air carriers moderated to the tens and single digits, while <a target="_blank" href="https://www.businessinsider.com/delta-flight-cancellations-delays-worst-hit-airline-it-outage-2024-7">Delta was continuing to cancel hundreds of flights a day</a>, data by FlightAware showed.In the wake of the outage, <a target="_blank" href="https://www.businessinsider.com/delta-delays-cancellations-parents-panic-frustration-stranded-kids-unaccompanied-minors-2024-7">Delta made the decision to bar unaccompanied minors from traveling</a>, a move its competitors did not implement. <a target="_blank" href="https://www.businessinsider.com/delta-delays-cancellations-parents-panic-frustration-stranded-kids-unaccompanied-minors-2024-7">Two parents told Business Insider</a> the pause left their children temporarily stranded.Delta told Business Insider in a statement it suspended solo children from flying "to protect minors from being separated from their families and caregivers in the event of flight disruptions or cancellations.""We take seriously the trust caregivers place in us with their children's travel, and sincerely apologize that that trust was compromised through confusion around the embargo," Delta said.The Department of Transport announced on Tuesday that it had opened an investigation into Delta. The transportation secretary, Pete Buttigieg, <a target="_blank" href="https://x.com/SecretaryPete/status/1815719031741022573">said on X</a> the aim is to "ensure the airline is following the law and taking care of its passengers" during the period of disruption."All airline passengers have the right to be treated fairly, and I will make sure that right is upheld," he added. Delta's CEO, Ed Bastian, <a target="_blank" href="https://news.delta.com/update-delta-customers-ceo-ed-bastian-july-24">said</a> operations were expected to return to normal on Thursday. It canceled one flight on Thursday, as of 6.30am ET, <a target="_blank" href="https://www.flightaware.com/live/cancelled/today">according to FlightAware</a>.The airline said in <a target="_blank" href="https://news.delta.com/update/july-2024-operation/deltas-wednesday-operation-returns-normal">a statement</a> on Wednesday that "the number of misplaced bags continues to be significantly reduced by major initiatives at all Delta hubs to reunite customers with bags, by ground delivery or via operating flights."It added that customer wait times for Delta's call center and messaging service have reduced.

Delta canceled more flights in 5 days after the CrowdStrike outage than it did in 2018 and 2019 combined

<ul class="summary-list"><li>Copa Airlines executives said they expect compensation from Boeing due to the 737 Max 9 grounding.</li><li>The Panama-based airline had to cancel over 1,700 flights.</li></ul>An airline which suffered disruption due to the 737 Max 9 grounding last month wants compensation from Boeing.The Panama-based carrier Copa Airlines is the biggest operator of the 737 Max 9 outside the US, with 29 such jets.During its fourth-quarter earnings call Thursday, CEO Pedro Heilbron said 21 of them were grounded following the <a target="_blank" href="https://www.businessinsider.com/alaska-airlines-boeing-737-blowout-missing-bolts-ntsb-investigation-2024-2">Alaska Airlines blowout</a>."This unexpected disruption forced us to cancel around 20% of our daily flight schedule, which represented more than 1,700 flights," he added.Responding to a Deutsche Bank analyst on the call, the airline's chief financial officer, José Montero, declined to give details of the financial impact of the grounding.However, he added, "There is a pending negotiation with Boeing. We do expect to be fully and fairly compensated."Heilbron said Copa Airlines remains committed to its relationship with Boeing which it considers "an important partner.""Nonetheless, we hold them accountable for the grounding and its impact on our passengers and our financials, for which we expect to be fairly compensated," he added.Copa Airlines was the first carrier to bring the 737 Max 9 back into service after the jet was ungrounded by the Federal Aviation Administration following inspections.The FAA grounded all 171 such jets with a door plug on January 6, the day after the <a target="_blank" href="https://www.businessinsider.com/alaska-airlines-ceo-mad-and-angry-with-boeing-after-blowout-2024-1">Alaska Airlines blowout</a>.The jet's door plug, which covers a deactivated emergency exit, came off in midair — causing an uncontrolled decompression that forced an emergency landing.In its preliminary report released Tuesday, the National Transportation Safety Board said the jet left Boeing's factory missing key bolts that secure the door plug.Reached by Business Insider, a Boeing spokesperson referred to comments made by CEO Dave Calhoun about customer frustration, in its fourth-quarter earnings call."We understand why they are angry, and we will work to earn their confidence. There's no message, no slogan that will accomplish that," he said. "It's all about real, demonstrated action and absolute transparency every step of the way."

An airline wants compensation from Boeing after it had to cancel a fifth of its flights due to the 737 Max 9 grounding

<ul class="summary-list"><li>Major airlines said they were waiving change fees due to Hurricane Milton's impact on Florida.</li><li>United, American, Delta, and Southwest said certain travelers can rebook without fees.</li></ul>As the <a target="_blank" class="" href="https://www.businessinsider.com/disney-world-shut-down-hurricane-milton-florida-orlando-parks-2024-10">travel industry</a> prepares for Hurricane Milton, which is expected to make landfall in Florida on Wednesday, major airlines are offering to waive cancellation fees for travelers whose plans could be impacted.Four of the biggest airlines — United, American Airlines, Delta, and Southwest — said they are offering passengers options to cancel or reschedule their flights without penalty.<a target="_blank" class="" href="https://x.com/SecretaryPete/status/1843464151324389620">Transportation Secretary Pete Buttigieg</a> said the department was monitoring areas impacted by Milton for airline price gouging, with several airlines also saying they were capping airfares.Here's what each airline is offering. All of the airlines said travelers can make changes to their trips online, either through their websites or apps.<h2 id="8fbaf670-785f-4ad8-879f-ef9b235cddcf">United</h2>United said customers who had flights scheduled to or from <a target="_blank" class="" href="https://www.united.com/en/us/fly/travel/trip-planning/travel-alerts.html">nine Florida airports</a>, including Tampa, Orlando, and Miami, on October 7 to 12 could reschedule their trip and that the airline would waive any change fee or fare difference. The new rebooked flight must be before October 20.United also said in a statement to Business Insider that it added flights Monday and Tuesday this week to service additional customers. As of Tuesday afternoon, the airline said all of its flights out of Tampa, Orlando, Fort Myers, and Sarasota were full for Tuesday, Wednesday, and Thursday. United also said it capped prices for Florida fights on Sunday.<h2 id="3cf03c77-61fc-4a18-8a95-5faf86206059">American Airlines</h2><a target="_blank" class="" href="https://www.aa.com/i18n/travel-info/travel-alerts.jsp">American</a> scheduled additional flights out of Florida this week.The airline said it was waiving change fees for customers who were scheduled to fly through <a target="_blank" class="" href="https://www.aa.com/i18n/travel-info/travel-alerts.jsp">12 Florida airports</a> from October 8 through 10. Passengers must reschedule their flights for before October 18, and the flight needs to be rebooked by October 10.American said it capped fares for flights leaving out of all the airports included in its travel alert.<h2 id="441a319f-6180-4f51-888c-a4c2faab0011">Delta</h2>Delta said it was waiving fare differences for passengers who planned to travel through <a target="_blank" class="" href="https://www.delta.com/us/en/advisories/weather-alerts/tropical-storm-milton-florida">nine Florida airports</a> from October 7 to 10. The airline said the flights need to be rebooked by October 15.The airline said if passengers cannot reschedule, they can cancel the reservation and will get a credit for the amount of the fare that can be used up to one year from the initial ticket being issued.Delta also said it has capped fares for the impacted airports.<h2 id="23b6dad1-e802-412f-9f4e-054c9f5c3b53">Southwest Airlines</h2>Southwest said passengers scheduled to fly through <a target="_blank" href="https://affiliate.insider.com?h=e008bdda886d4786fd4c8025a6d57cc3084e54a8046ade962e95aecc8213ec6b&amp;postID=67059b39e5b54083004cb692&amp;postSlug=hurricane-milton-airlines-waive-change-fees-cap-florida-fares-2024-10&amp;site=bi&amp;u=https%3A%2F%2Fwww.southwest.com%2Ftravel-advisory%2F%3Fclk%3DTA_TS_MILTON_241006%23TA_TS_MILTON_241006">13 Florida airports</a> from October 8 to 12 can rebook or travel standby within 14 days of the original ticket without paying any additional fees.The airline also said customers whose flights get canceled or who choose not to travel because of a major delay could request a refund. Customers can also cancel and apply the amount toward a ticket at a later date.

Airlines are waiving cancellation fees and capping fares for Florida travelers during Hurricane Milton

<ul class="summary-list"><li>Airlines must start providing passengers with automatic refunds when flights are delayed or canceled.</li><li>New regulations announced in April mean passengers can also get automatic refunds on delayed baggage.</li></ul>Airlines are to be required to provide passengers with "prompt" automatic refunds when their flights are delayed or canceled under a new rule from the Department of Transportation, <a target="_blank" href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline#:~:text=WASHINGTON%20%E2%80%93%20The%20Biden%2DHarris%20Administration,automatic%20cash%20refunds%20when%20owed">announced in April</a>.The regulations, which are being rolled out this year, also entitle passengers to automatic refunds for delays to checked bags and for airlines' failure to provide paid-for extra services.Under the DOT regulations, passengers can get a refund if their flight is canceled or significantly changed and they don't accept alternative transportation or travel credits offered. This includes domestic flights delayed by more than three hours and international flights delayed by more than six hours.Significant changes that make passengers eligible for a refund include a change in the departure or arrival airport, an increase in the number of connections, and being downgraded to a lower traveling class. Passengers can also get a refund if they're switched to connections at different airports or flights on different planes that are less accessible for a person with a disability.The new regulations will come as a relief to passengers hit by unforeseen severe delays, such as the one on Friday when <a target="_blank" class="" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">airports across the globe were plunged into chaos</a> by a global IT outage.Passengers were issued with handwritten boarding passes and had to <a target="_blank" class="" href="https://x.com/SMurphyTV/status/1814225162809581666?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1814225162809581666%7Ctwgr%5E7d22f25c7ef1733913622f0c02aef4c0493a6d0a%7Ctwcon%5Es1_&amp;ref_url=https%3A%2F%2Fwww.telegraph.co.uk%2Fbusiness%2F2024%2F07%2F19%2Foutage-tech-internet-broadband-banking-uk-australia-world%2F">get their flight information from whiteboards</a> after Microsoft reported problems linked to an issue at cybersecurity firm CrowdStrike.The IT outage saw <a target="_blank" class="" href="https://www.businessinsider.com/mass-it-outage-companies-operations-airlines-affected-microsoft-crowdstrike-2024-7">airlines including United, Delta, American, and Allegiant ground flights</a> and forced airports to switch to manual check-ins, causing severe delays.Previously, airlines set their own standards for which circumstances passengers could get a refund in, which could make it confusing for passengers trying to figure out whether they were eligible for a refund and how to apply, the DOT said in a press release.It added that some airlines gave passengers a travel credit or voucher by default, meaning they couldn't use their refund to rebook on another airline "without navigating a cumbersome request process."Passengers are also entitled to a refund of their checked bag fee if their bag is delayed and they file a mishandled baggage report. The DOT says that the policy covers bags that aren't delivered within 12 hours of a domestic flight arriving at the gate, or 15 to 30 hours for an international flight, depending on the length of the flight.And if passengers pay extra for a service such as WiFi, seat selection, or in-flight entertainment and then don't receive this, they're entitled to a refund for the fee they paid."The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased," the DOT said in a press release.As well as being automatic, the refunds must be "prompt," which it describes as within seven business days for credit card purchases and 20 calendar days for other payment methods.The refunds must be in whatever payment method the passenger originally used, whether cash, credit card, or airline miles, rather than substituting vouchers or travel credits unless the passenger accepts alternative compensation. The DOT also noted that airlines must provide a full refund, including all government-imposed taxes and fees and airline-imposed fees.Many passengers have previously spoken to Business Insider about their troubles getting compensation for delayed and canceled flights and lost luggage. In 2020, when flights were canceled due to waves of COVID lockdowns, the DOT got <a target="_blank" href="https://www.transportation.gov/sites/dot.gov/files/2021-02/February_%202021%20ATCR.pdf">more than 102,000 complaints</a> from airline customers in total. Nearly 90,000 were related to refunds.<a target="_blank" href="https://www.businessinsider.com/british-american-airlines-passengers-flight-canceled-email-mid-air-heathrow-2022-7">Travel chaos</a> spiked in the summer of 2022 as vacationers returned to the skies after the pandemic canceled their plans during the two prior years. There have been fears that summer travel this year could also be significantly disrupted, with <a target="_blank" href="https://www.businessinsider.com/united-flight-changes-boeing-summer-travel-chaos-2024-4">Boeing delaying some plane deliveries</a>.

You'll soon be able to get an automatic refund when your flight is delayed or canceled

Being the first cyclone in the <keyword id="19929177" type="General" weightage="20" keywordseo="Bay-of-Bengal" source="keywords">Bay of Bengal</keyword> this pre-monsoon season, <keyword id="21792316" type="General" weightage="20" keywordseo="Cyclone-Remal" source="keywords">Cyclone Remal</keyword> caused quite a bit of stir even before its arrival. As for what happened after it made landfall as a <keyword id="21782592" type="General" weightage="20" keywordseo="Severe-Cyclonic-Storm" source="keywords">Severe Cyclonic Storm</keyword>, the trail of destruction it is leaving in its wake should be answer enough. It is being said that the BoB cyclone has only caused moderate damage so far, but reports indicate that it has still managed to cause some major disruptions. <keyword id="19896626" type="General" weightage="20" keywordseo="Kolkata" source="keywords">Kolkata</keyword>, in particular, is still piecing itself together after the storm's destructive Sunday night visit. For reference, <keyword id="19896626" type="General" weightage="20" keywordseo="Kolkata" source="keywords">Kolkata</keyword> accumulated 146 mm of rainfall between 8:30 AM on Sunday and 5:30 AM on Monday, with other areas, including Haldia (110 mm), Tamluk (70 mm) and Nimpith (70 mm), in the vicinity also witnessing heavy rains during the period. As per reports, the storm triggered wall-collapse in the Entali area, resulting in the death of a 51-year-old man. Further, the incessant rains, along with gusty winds, uprooted many trees and damaged electricity poles. Kolkata, which has the propensity to flood at the tiniest provocation, saw waterlogging in several areas amid heavy rainfall. The roadblockage further impeded movement within the West Bengal capital. Metro services, flights and trains have all been either partially or completely suspended since Sunday noon, causing considerable inconvenience to commuters and leaving many stranded. On the bright side, things are slowly returning to normal. According to the India Meteorological Department (IMD), Remal has already weakened into a cyclone and is on the path to undergo further de-intensification today. Municipal authorities and disaster management teams are out in force, wielding shovels and determination as they clear debris, remove fallen trees, and work tirelessly to restore normalcy to the city. The ever-reliable <keyword id="20027053" type="General" weightage="20" keywordseo="kolkata-metro" source="keywords">Kolkata Metro</keyword> is also running on a limited schedule due to waterlogging on the tracks. Flight operations at the airport have thankfully resumed, but locals must be prepared for delays and cancellations as the city sorts itself out. However, Kolkata isn't quite in the clear yet. A red alert issued for Murshidabad and Nadia districts warns of heavy rainfall (7-20 cm) – residents there should be prepared for potential flash floods and overflowing rivers. The city itself can expect a soaking with continuous rain, thundershowers, and strong winds that could gust up to a forceful 80 kmph. So, Kolkata, hold onto your hats (and maybe invest in a sturdier umbrella)!

How much damage has Cyclone Remal caused in Kolkata?

<ul class="summary-list"><li>Southwest Airlines canceled more than 400 flights across the Christmas weekend due to dense fog.</li><li>The airline's operation is "stable and healthy" as of Tuesday, with only a few cancelations. </li></ul>Southwest Airlines <a target="_blank" href="https://www.businessinsider.com/southwest-airlines-ceo-vows-to-avoid-repeat-of-holiday-travel-chaos-2023-12">canceled hundreds of flights since Sunday</a> due to dense fog at Chicago Midway International Airport, but the airline's operation is "stable" going into the post-holiday.According to data from the aircraft-tracking website <a target="_blank" href="https://www.flightaware.com/live/cancelled/yesterday">FlightAware</a>, Southwest has only canceled two flights and delayed another 700 as of 11:45 a.m. EST on Tuesday."Our operation is currently healthy and stable and we do not anticipate any significant disruptions for Tuesday," Southwest told Business Insider. "We continue to have all hands on deck as our employees work to safely take care of our customers during this busy holiday travel season."Today's recovery compares to the more than 400 flights canceled on Christmas Eve and Christmas Day. Southwest told BI that number is out of the "approximately 4,300" systemwide flights scheduled across those two days.The chaos at Midway — Southwest's fourth-busiest operation, where it owns about <a target="_blank" href="https://www.fitchratings.com/research/us-public-finance/fitch-rates-chicago-midway-airport-il-senior-lien-revs-a-outlook-stable-13-10-2023#:~:text=Southwest%20remains%20the%20dominant%20carrier,airlines%20flying%20to%2079%20destinations.">90% market share</a> — caused many customers to worry about a repeat of the airline's infamous 2022 holiday meltdown.Last year's Christmas chaos, which resulted in some 17,000 flight cancelations, started with a brutal winter storm but snowballed due to <a target="_blank" href="https://www.businessinsider.com/southwest-says-scheduling-system-played-a-role-in-flight-meldown-2022-12">Southwest's antiquated crew scheduling software</a> which couldn't keep up with the disruptions.The airline has paid millions for the operational breakdown, including a recent <a target="_blank" href="https://www.businessinsider.com/southwest-pay-140-million-penalty-for-2022-holiday-travel-chaos-2023-12">$140 million civil penalty from the Department of Transportation</a> for "violations of consumer protection laws."The DoT said the penalty is the largest it has imposed for violating consumer protection laws and that the money "will mostly go toward compensating future Southwest passengers affected by cancellations or significant delays caused by the airline."The payment is on top of the $600 million Southwest has already paid out in refunds and reimbursements to impacted customers."It was an ugly week," Southwest CEO Bob Jordan told <a target="_blank" href="https://www.bloomberg.com/news/articles/2023-12-13/southwest-airlines-luv-ceo-vows-improvement-after-canceled-holiday-flights?leadSource=uverify%20wall&amp;embedded-checkout=true">Bloomberg</a> in mid-December, speaking on how the company planned to avoid the same chaos this year. "But that week does not define Southwest Airlines."

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