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2 mins read
The drive-thru has dominated fast food and taken over fast casual. Now it's coming for casual dining.
The drive-thru is making its casual dining debut at an Applebee's in South Carolina this year as th…
Mary Meisenzahl
2 mins read
'We survived 9/11 and the 2008 recession. We're strong': Hooters' CEO says sales are better than ever
Hooters is growing with the fast-casual chain Hoots, plus three current virtual concepts with more …
Mary Meisenzahl
2 mins read
The typical Chipotle customer is a white Millennial who spends their money on skincare and wine, according to the data
The average customer visits Chipotle nine times a year and spends about $150, but goes to McDonald'…
Mary Meisenzahl
3 mins read
Chains like Chipotle and Starbucks once coaxed Americans out of their cars for a premium experience, but the drive-thru is winning out now
Drive-thrus rule the fast food world, and even fast casual chains are changing their original busin…
Mary Meisenzahl
2 mins read
The high price of chicken is making cheaper dark meat like thighs more attractive in to restaurant chains
Wingstop, Just Salad, and a few other chains are experimenting with selling dark meat.
Mary Meisenzahl
1 min read
Cosi CEO Blames Chain's Troubles On His Staff
“People love our sandwiches, they love our salads,” Edwards said. “We hear it time and time again, …
Ashley Lutz
2 mins read
What It's Like To Eat At ShopHouse, The Asian Version Of Chipotle That Diners Love
The first ShopHouse opened in DuPont Circle in late 2011. It's located close to one of the city's 3…
Julie Zeveloff
1 min read
A New York City Chipotle is closed indefinitely after workers say a rat infestation led to four employees being bitten
In a statement to Business Insider, Chipotle says the problem was from neighboring restaurants that…
Mary Meisenzahl
2 mins read
Chipotle is switching up the model that made it famous as it embraces changing consumer habits
A focus on digital orders and drive-thrus drawn from the fast-food world is a major change from Chi…
Mary Meisenzahl
2 mins read
A Kentucky Chipotle temporarily closed after staff and managers walked out
Chipotle says the restaurant closed temporarily Monday afternoon due to "staffing needs," but is ba…
Mary Meisenzahl
2 mins read
Subway again denies its tuna is altered as it faces an updated lawsuit with accusations it's not really fish
Plaintiffs say that tests revealed pork, beef, and chicken in the tuna samples, but no traces of ac…
Mary Meisenzahl
3 mins read
There's virtually no difference between fast-food restaurants like McDonald's and fast-casual restaurants like Chipotle anymore
Distinctions between the two types of restaurants are disappearing as fast food gets slower and mor…
Mary Meisenzahl
2 mins read
Chipotle's newest restaurant shows how far the chain is straying from its roots
Chipotle just announced a new restaurant design, the Chipotlane Digital Kitchen. Customers can't ev…
Mary Meisenzahl
2 mins read
Some Hooters employees say they won't wear the new uniform shorts that are now optional: 'I feel like I'm working in my underwear'
Four Hooters workers told Insider that the shorts were more revealing than what they agreed to wear…
Mary Meisenzahl
2 mins read
Chipotle customers and workers say the Halloween 'Boorito' promotion crashed the app and led to a walkout
Chipotle acknowledged "intermittent issues" with its app but otherwise did not mention any problems…
Mary Meisenzahl
3 mins read
Chipotle has made its popular $5 'Boorito' promotion online only this year, but workers say they're scared it could still be a disaster
For Chipotle, Halloween is something like the chain's Black Friday, and workers are scared of the i…
Mary Meisenzahl
4 mins read
Chipotle CEO Brian Niccol shares his playbook for leading the chain to $2.8 billion in digital sales in just three years
Brian Niccol left Taco Bell in 2018 to become CEO of Chipotle, a brand that was 'invisible' to its …
Nancy Luna
2 mins read
Fast food is way more expensive than it was pre-pandemic
Costs for staple ingredients like chicken breasts, eggs, and pork have skyrocketed.
Mary Meisenzahl
2 mins read
Chipotle's new chicken proves it's doing everything it can to get customers to spend more at its restaurants
Chipotle just released its new Pollo Asado protein option across the US and Canada, and it gives cu…
Mary Meisenzahl
1 min read
Shake Shack is getting a make-over. Take a look at the drive-thrus coming this year.
Shake Shake's news comes as fast-food and fast-casual brands across the country are optimizing driv…