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Callers beware! Over 31,000 fake customer care numbers are out there to scam you
When we face any difficulty regarding a product or service, we tend to automatically reach out to t…
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …
Adam Rogers
Govt warns about fake SMS asking users to update their PAN – what it is and how to stay safe
Increased usage of the internet has also resulted in an increase in online fraud. Scammers are find…
I work at Spirit Halloween. Here are 9 mistakes I see customers make when shopping for costumes and decor.
Spirit Halloween customers often buy makeup kits without proper application and removal products, a…
Kim Fahmie
India’s e-commerce boom: Gen Z, small cities, and self-care trends on the rise, says Meesho
Meesho's inaugural Smart Shopper Report for H1 2024 explores evolving online shopping trends, highl…
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
Immigration and Customs Enforcement has kept its use of deadly force secret. Until now.
Immigration and Customs Enforcement has kept its use of deadly force secret. Exclusive documents re…
Lila Hassan
Chick-fil-A drive-thrus are dreadfully slow, but customers don't seem to care
A new report ranked Chick-fil-A's drive-thru as the slowest — but also the most accurate and friend…
Jennifer Ortakales Dawkins
AT&T says hackers stole the call and text records of almost all of its wireless customers
The data includes the phone numbers that customers interacted with, AT&T said.
Grace Dean
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …
Lindsay Dodgson
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
The tattoo industry is facing a reckoning, with customers fed up with bad artists, overpricing, and sexism
There's a discussion on social media about problems in the tattoo industry, with customers becoming…
Lindsay Dodgson
#JioDown: Reliance Jio network goes down in certain circles, users report they cannot use internet or make calls
It is worth pointing out that both Jio and JioFiber connections are working fine on our en…
Fisker employees are fixing some customers' cars with parts from the company's vehicle 'graveyard,' sources say
Fisker staff have been taking parts off preproduction vehicles and inventory to fix some customers'…
Grace Kay
Parents could spend $26,000 to care for one kid this year
Business Insider adjusted the latest estimate for the cost of raising a kid to account for inflatio…
Emily Canal,Andy Kiersz
FTX's victims may get all their money back. The judge sentencing Sam Bankman-Fried might not care.
As Sam Bankman-Fried's sentencing date approaches, the judge is being asked to consider billions of…
Jacob Shamsian
Samsung offers customer support through WhatsApp in India
New Delhi, July 6 (IANS) Samsung on Monday started offering customer support through WhatsApp to pr…