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3 mins read

Facebook contractor speaks out about the 'messy' end to their job

Facebook contractors are being laid off after perks evaporated and break time began being tracked i…

Jordan Parker Erb   


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3 mins read

A Facebook contractor describes what it's like working on the company's customer service front lines

In an interview with Insider, a Facebook customer-service contractor described torrents of abuse fr…

Jordan Parker Erb   


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2 mins read

YouTube Music contractors staged protests in Texas over a return-to-office policy

YouTube Music workers, whose employer is contractor Cognizant, staged protests in Austin, Texas ove…

Jyoti Mann,Sam Tabahriti   


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3 mins read

Facebook moderators in Ireland are being forced back to the office despite the country being in national lockdown

One Facebook moderator told the Guardian staff feel "exploited," as their full-time coworkers are a…

Isobel Asher Hamilton   


Katie Canales   


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3 mins read

A Facebook contractor has reportedly contracted COVID-19 days after returning to the office, and now colleagues are worried about an outbreak

Although Facebook's corporate employees can work remotely through June 2021, contracted content mod…

Katie Canales   


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2 mins read

Facebook confirms that a contractor at its Seattle office tested positive for coronavirus

"A contractor based in our Stadium East office has been diagnosed with the COVID-19," Anthony Harri…

Rosie Perper,Rosie Perper   


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3 mins read

Meta's layoffs are affecting customer service and leaving influencers and businesses on Instagram and Facebook in the lurch, report says

Meta's mass layoffs have affected over 20,000 employees, including staff on its client support and …

Sawdah Bhaimiya   


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2 mins read

Footage shows an 'angry' contractor with a sledgehammer wrecking a customer's bathroom renovation over a $4,225 payment dispute

Amber Trucke told Insider that she withheld a final payment of $4,225 because she was unsatisfied w…

Joshua Zitser   


Business Insider Latest Story Image
6 mins read

Rob Price   


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3 mins read

A few big-time FedEx contractors have a new plan to boost struggling delivery outfits. Here's why it could work where the last one fizzled.

After a summer of tension, a new "think tank" has formed to improve the fate of struggling FedEx de…

Emma Cosgrove   


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2 mins read

People are stealing lumber from contractors and lumber yards as prices soar

Earlier this month, about $60,000 worth of lumber was stolen in Canada when thieves drove off with …

Grace Kay   


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3 mins read

AI is not smart enough to solve Meta's content-policing problems, whistleblowers say

Facebook whistleblower Frances Haugen and ex-Facebook moderator Daniel Motaung spoke at an event in…

Isobel Asher Hamilton   


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2 mins read

A former Facebook moderator in Kenya has accused Meta of human trafficking

Daniel Motaung said he applied for a moderator job in Kenya not realizing he would be working at Fa…

Isobel Asher Hamilton   


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7 mins read

I'm a DoorDash delivery driver who makes anywhere from $200 to $800 a week. Here's what I wish I knew before signing up to drive for the company.

Mike Hayes says he likes the flexibility of being a DoorDash driver, where he can make up to $800 w…

Meira Gebel   


Business Insider Latest Story Image
1 min read

Facebook has been collecting audio from some voice chats on Messenger and paying contractors to listen to and transcribe them

Users affected are those that opted into having their voice chats transcribed, Facebook told Bloomb…

Troy Wolverton   


Katie Canales   


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2 mins read

A Facebook contractor was reportedly fired for posting Bruce Springsteen lyrics on internal messaging boards to protest working conditions

He was suspended two days later, and had a phone call with Wulffraat and an Accenture HR executive …

Isobel Asher Hamilton,Isobel …   


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2 mins read

A key moderation partner for Meta is shutting down its African hub, which handled some of the most harmful content on Facebook

Last year former employees for Sama in Kenya filed a lawsuit alleging human trafficking, forced lab…

Sawdah Bhaimiya