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1 min read

Dukaan lays off 90% staff for AI bot, attributes decision to focus on profitability

E-commerce startup Dukaan has replaced 90 per cent of its customer support team with an artificial …

PTI   


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1 min read

Retail tech platform Dukaan lays off 30% of its workforce; second layoff in 6 months

SaaS platform for online stores Dukaan has laid off nearly 30 per cent of its workforce, or around …

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2 mins read

Searches zoom for ration dukaan, how to homeschool kids amid COVID-19

"As people are jolted out of their routines and forced to re-evaluate decisions that previously re…

PTI   


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2 mins read

An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them

Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 min…

Kai Xiang Teo   


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3 mins read

One out of 5 college-educated workers say they're worried about losing their jobs to tech — a big increase over 2021's poll

The growing fear comes as AI tools like ChatGPT can now perform job tasks like writing and coding.

Aaron Mok   


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2 mins read

Petrol, diesel sales drop in first half of March after hitting record high in February

Petrol sales decreased by 1.4 per cent to 1.22 million tonnes in the first half of March when compa…

PTI   


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7 mins read

10 ways artificial intelligence is changing the workplace, from writing performance reviews to making the 4-day workweek possible

Workers are using AI tools such as ChatGPT to help do their jobs. Companies want their employees to…

Aaron Mok   


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2 mins read

Flipkart wants to be an ‘Indian’ company even though Walmart owns it

But burning cash through discounts isn’t enough to sustain the business, and all the players kno…

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1 min read

EXCLUSIVE: JioMart will launch mobile phones and electronics on January 26 and soon, everything under the sun in e-commerce

“Going ahead with the store-driven e-commerce model, JioMart will soon launch a lakh odd stores …

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2 mins read

Reliance’s e-commerce venture JioMart makes a silent debut, calls for pre-registrations

Reliance Industries has silently launched its much talked about e-commerce venture, JioMart. Ji…

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4 mins read

Embracing empathy: The key to driving brand loyalty

Challenging times call for a double dose of empathy and compassion towards evolved consumer needs

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4 mins read

From Reliance’s JioMart to Amazon and startups all line up to serve kiranas – India’s mom n pop stores

With the coronavirus lockdown in place, the local mom n pop stores or kirana dukans have become the…

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3 mins read

Mukesh Ambani’s Reliance Jio is taking on Jeff Bezos’ Amazon in e-commerce, cloud, and content

It’s a fight for the finish in India’s internet industry and the two competitors are the world’s ri…

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7 mins read

Meesho's marketing strategy has been to empower women who lack financial independence, says CEO Vidit Aatrey

The latest company to join the unicorn club, Meesho, aims to build a single ecosystem to help SMBs