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Amazon Rufus AI assistant beta launched in India, will answer customer’s questions
Amazon has introduced the beta version of its Rufus AI assistant in India. Rufus aids customers in …
How digital twin technology is revolutionising smart manufacturing
In today’s customer-centric market, businesses must align product design, processes, and delivery w…
A look back at first Apple Watch — How Apple entered the wearable space
- It was available in three main collections: **Apple Watch Sport** (aluminum case), **App…
GST Council mulling 18% GST on low value transactions made via RazorPay, PayPal and more. Here's how it will impact you
At present, they are exempt on paying GST on transaction of value less than Rs 2,000. But, if the p…
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
78 pc of consumers choose digital banking over cash transactions
Nearly 80 per cent of financial institutions have seen an increase in cashless transactions over th…
ANI
Reliance transforming itself into deep tech company: Mukesh Ambani at RIL AGM
Addressing the 47th AGM of RIL, Ambani said the ongoing tech-driven transformation of Reliance will…
PTI
After UPI, RBI set to launch Unified Lending Interface (ULI) for friction-less credit
The ULI platform facilitates a seamless and consent-based flow of digital information, including ev…
ANI
My twin sister was my coworker. We confused customers and colleagues, but the experience helped us become closer.
My twin sister and I were coworkers twice. The experience taught me the benefits and drawbacks of w…
Mikhaila Friel
Digital-twin technology could be an archaeologist's most powerful tool
Digital twins, or dynamic 3D replicas, are helping archeologists better explore their excavations.
Sarah Sloat
India, EU to host conference to discuss current and emerging threats in online radicalisation
The two-day EU-India Track 1.5 Conference in New Delhi will bring together experts, policymakers, a…
ANI
Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …
Lindsay Dodgson
I worked at Erewhon, a high-end grocery store, for a year. Here are 6 things I wish customers knew.
As a former Erewhon employee, I wish customers knew their smoothie orders take time and certain emp…
Mykel Pay
Video commerce offerings gain traction! Indians spent over 2 million hours video shopping, says Flipkart
Homegrown e-commerce platform Flipkart on Thursday said video as a format is rapidly gaining adopti…
PTI
UPI transactions cross Rs 20 trillion for third successive month, in July 2024
Payments through the Unified Payments Interface (UPI) reported a 45% growth, as per the data made a…
ANI
Immigration and Customs Enforcement has kept its use of deadly force secret. Until now.
Immigration and Customs Enforcement has kept its use of deadly force secret. Exclusive documents re…
Lila Hassan
Finally, an explanation for why it's so frustrating to deal with customer service
If you've ever been at your wit's end with a customer service rep who can't help, you may be a vict…
John Towfighi
Verizon sees early success using generative AI to answer questions from business customers
Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…
Erica Sweeney
India's digital economy poised to constitute 1/5th of GDP by 2026, highlights RBI report
Several enabling forces have come together to energise this revolution. Although internet penetrati…
PTI
I spent $135 to have dinner in a cave in Bali. The food was delicious, but there are better ways to experience the island.
The Cave by chef Ryan Clift is a subterraneanrestaurant with just 22 seats in Bali, Indonesia.