You Searched For "digital first customer experience" and got 20 results
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3 mins read
'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud
Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…
6 mins read
How century-old arbitration laws are failing consumers in the digital age
Companies like Disney and Uber include arbitration clauses in their Terms of Use, meaning consumers…
Lauren Edmonds
5 mins read
The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?
Ola Electric was once considered the most promising electric automaker in the country, from dominat…
7 mins read
How Reddit went from a weird corner of the web to everyone's favorite digital hangout
Reddit's ability to ensure more human conversation has broadened its appeal and helped it become a …
Emily Stewart
5 mins read
Hackers are stealing tickets from Ticketmaster customers' accounts. For many, the troubled platform is their only option.
Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them …
Dan Latu,Palmer Haasch
2 mins read
AI is learning to be 'emotionally intelligent' — here's why that matters
AI is learning to understand human emotions, which could revolutionise healthcare, education, and c…
2 mins read
India's home & household market expected to reach $237 billion by 2030, highlights Deloitte report
Stating that factors such as high disposable incomes, the rise of digital platforms, easy access to…
PTI
4 mins read
An AirBnB property almost ruined our Goa staycation, but customer support saved the day with another free accommodation!
Customer service is a massive hassle in most situations, but it quite literally saved our vacation …
2 mins read
Adobe collaborates with Coursera and others to help people develop AI skills, announces new AI-powered marketing tool
Adobe introduced new initiatives at Adobe MAX 2024 to empower learners and marketers through advanc…
2 mins read
Microsoft tells customers it lost log data for key security products
Microsoft told customers that a software bug caused inconsistent collection of log data for key clo…
Ashley Stewart
7 mins read
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
2 mins read
UPI Lite wallet limit and transaction limits for feature phone users increased
The Reserve Bank on Wednesday announced the increase of the UPI Lite wallet limit to ₹5,000 and per…
2 mins read
Amazon Rufus AI assistant beta launched in India, will answer customer’s questions
Amazon has introduced the beta version of its Rufus AI assistant in India. Rufus aids customers in …
5 mins read
Media executive behind iconic TV shows like KBC and “Kyunki Saas…” goes on to build a women-only app! Here’s why
Tarun Katial may be heading a women-only app today, but he also led beloved television shows like K…
3 mins read
Defector Media started with a bang. It's an uphill climb to keep growing — just like in most of digital media.
Defector Media started out with a bang, but now growth is harder to come by. It shows making a livi…
Peter Kafka
3 mins read
My twin sister was my coworker. We confused customers and colleagues, but the experience helped us become closer.
My twin sister and I were coworkers twice. The experience taught me the benefits and drawbacks of w…
Mikhaila Friel
3 mins read
How digital twin technology is revolutionising smart manufacturing
In today’s customer-centric market, businesses must align product design, processes, and delivery w…
2 mins read
AI is entering classrooms in Italy, new learning tools to be tested in 15 classrooms across four regions
Italy is integrating AI in schools to improve digital literacy, starting with 15 classrooms. The in…
3 mins read
AI largely beat human CEOs in an experiment that pitted computers against people — but it also got fired more quickly
AI outperformed human CEOs in most situations in a recent simulation of running a company. It also …
Kelsey Vlamis
6 mins read
Taylor Swift's fans-first business strategy all goes back to a childhood interaction with LeAnn Rimes
A new book about Taylor Swift recounts a formative experience in her life and career: when LeAnn Ri…