Companies like Disney and Uber include arbitration clauses in their Terms of Use, meaning consumers…

AI is learning to understand human emotions, which could revolutionise healthcare, education, and c…

Adobe introduced new initiatives at Adobe MAX 2024 to empower learners and marketers through advanc…

Explore how businesses are using AI to revolutionize the customer experience through automation, ro…

In today’s customer-centric market, businesses must align product design, processes, and delivery w…

Nearly 80 per cent of financial institutions have seen an increase in cashless transactions over th…

Digital twins, or dynamic 3D replicas, are helping archeologists better explore their excavations.

The ULI platform facilitates a seamless and consent-based flow of digital information, including ev…

Homegrown e-commerce platform Flipkart on Thursday said video as a format is rapidly gaining adopti…

Several enabling forces have come together to energise this revolution. Although internet penetrati…

Razorpay, a payments and banking platform for businesses, has acquired BillMe, a Mumbai-based start…

AI-driven customer sentiment analysis is not only about analyzing customer reviews and feedb…

We live in the experience era – a world where a brand’s success depends on the experience it delive…

In the ever-evolving landscape of financial services, technology has become the cornerstone of inno…

In a recent meeting led by Finance Minister Nirmala Sitharaman, a proposal was submitted for unifor…

Mukesh Ambani-owned streaming platform JioCinema on Thursday announced its new premium plans after …

Payments towards mutual fund investments, insurance, and trading have seen a massive jump in the ju…

With technology at the forefront, the world has been changing faster than ever. The COVID-19 pandem…

The customer experience (CX) is the feeling that every customer takes away after an interaction …

The internet is decades old, but many of its fundamental aspects remain the same. It's a collection…