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<ul><li><keyword id="6354616" type="UNKNOWN" weightage="20" keywordseo="Twitter">Twitter</keyword> has named <keyword id="1109299" type="PERSON" weightage="20" keywordseo="Vinay-Prakash">Vinay Prakash</keyword> as its Resident Grievance Officer for India, according to the company's website.</li><li>Twitter had previously appointed Dharmendra Chatur as its interim resident grievance officer for India as required by the IT rules.</li><li>The social-networking app has been at loggerheads with the Indian government over the new social media rules.</li></ul>Twitter has named Vinay Prakash as its Resident Grievance Officer for India, according to the company's website. The US-based company has been in the eye of a storm over its alleged failure to comply with the new IT rules in India, which mandates, among other requirements, the appointment of three key personnel -- chief compliance officer, nodal officer and grievance officer by social media platforms with over 50 lakh users. All the three personnel have to be residents in India. As per the information updated on Twitter's website, Vinay Prakash is the Resident Grievance Officer (RGO). Users can contact him using an email ID listed on the page. "Twitter can be contacted in India at the following address: 4th Floor, The Estate, 121 Dickenson Road, Bangalore 560 042," the page further said. Prakash's name appears along with Jeremy Kessel, who is the <keyword id="11613995" type="UNKNOWN" weightage="20" keywordseo="global-legal-policy-director">Global Legal Policy Director</keyword>, and is based in the US. The company has also published its compliance report for the period of May 26, 2021, to June 25, 2021. This was another key requirement under the IT rules that came into effect on May 26. Twitter had previously appointed Dharmendra Chatur as its interim resident grievance officer for India as required by the IT rules. However, Chatur stepped down last month. Twitter has been at loggerheads with the Indian government over the new social media rules. The government has confronted Twitter over deliberate defiance and failure to comply with the country's new IT rules, despite repeated reminders. Twitter -- which has an estimated 1.75 crore users in India -- lost its legal shield as an intermediary in India, becoming liable for users posting any unlawful content. On July 8, Twitter had informed the <keyword id="6355014" type="UNKNOWN" weightage="20" keywordseo="delhi-high-court">Delhi High Court</keyword> that it has appointed an interim chief compliance officer, who is a resident of India, and that it will make an endeavour to fill the regular position within eight weeks as per the new IT Rules. It had also said it was in the process of making an appointment to an Indian resident as its interim RGO and it expected to do so on or before July 11 and details would be updated on its 'Help Page' as soon as possible. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/cryptocurrency/news/anthony-hopkins-new-film-will-be-sold-as-an-nft-heres-what-that-means-for-creators-and-the-ones-buying-it/articleshow/84289910.cms">Anthony Hopkins’ new film will be sold as an NFT — here’s what that means for creators and the ones buying it</a> <a href="https://www.businessinsider.in/cryptocurrency/news/indias-new-crypto-laws-soaring-nft-sales-multi-million-dollar-sports-sponsorships-heres-everything-that-happened-in-the-crypto-world-this-week/slidelist/84289653.cms">India’s new crypto laws, soaring NFT sales, multi-million dollar sports sponsorships – here’s everything that happened in the crypto world this week</a>

Twitter appoints Vinay Prakash as resident grievance officer for India

<ul><li>Advocate Paresh B Lal was appointed as <keyword id="790242" type="General" weightage="20" keywordseo="whatsapp" source="Orion">WhatsApp</keyword>’s Grievance and Nodal officer in June this year.</li><li>The company is also hiring a Compliance Officer to comply with the country’s Information Technology (IT) rules of 2021.</li><li>WhatsApp never formally announced the appointment of a Chief Compliance Officer, however the government sources reportedly confirmed that one was appointed back in May 2021.</li></ul>Advocate Paresh B Lal — who was appointed as WhatsApp’s Grievance and Nodal officer in June this year — has quit and the Facebook-owned company is now on the lookout for his replacement. Sources aware of the development told Business Insider that Lal left WhatsApp and his previous stint at AZB &amp; Partners to start his independent practice. Currently, Varun Lamba, a partner at AZB &amp; Partners, has taken up the role, for interim, of WhatsApp’s Grievance Officer. <div type="image" title="EXCLUSIVE: WhatsApp’s Grievance Officer in India quits within six months" msid="88049337" hostid="261"></div> Besides this, the company is also hiring a Chief Compliance Officer to comply with the country’s Information Technology (IT) rules of 2021. Both these job openings are for WhatsApp office in Gurugram, India. <div type="ExtQuote" text="“We reserve the right to seek new candidates as needed because the officers are in critical roles and include the recruitment of uniquely qualified personnel to lead these responsibilities.”" auname="— WhatsApp said in a statement to Business Insider"></div> India’s <a href="https://www.businessinsider.in/tech/apps/news/why-whatsapp-twitter-and-facebook-are-reluctant-to-comply-with-indias-new-it-rules/slidelist/82975313.cms">new IT rules mandate ‘significant’ intermediaries</a> to appoint a Chief Compliance Officer, a nodal contact person and a grievance officer — all three of whom are required to be residents of India. “We are looking for a highly motivated professional for the role of Nodal Contact Person &amp; Grievance officer for WhatsApp in India. This person will coordinate with law enforcement agencies in India, including facilitating timely responses to valid legal requests under applicable law and our policies,” Whatsapp <a href="https://www.whatsapp.com/join/?dept=legal%2C-finance%2C-facilities-admin&amp;id=a1K2K0000030nWuUAI">said</a> in its job posting. The company is seeking an individual with more than a decade of experience in handling law enforcement matters or similar investigative experience with security agencies to fill up its Grievance and Nodal officer’s position. The person should also have an experience of managing user complaints and grievance redressal programmes. As per Lal’s LinkedIn profile, he had been with WhatsApp as the ‘Attorney-Grievance Officer and Nodal Officer’ between May to October 2021 and the reason for his exit is still unknown. Business Insider has reached out to Lal seeking more details about his exit. Previously, Twitter India’s interim Resident Grievance Officer<a href="https://www.businessinsider.in/india/news/twitter-interim-grievance-officer-for-india-quits/articleshow/83909930.cms"> Dharmendra Chatur had quit his post</a> in less than four weeks of his appointment in June this year. Even though WhatsApp never formally announced the appointment of a Chief Compliance Officer earlier, the government officials have<a href="https://www.hindustantimes.com/india-news/google-facebook-and-whatsapp-submitdetails-of-new-compliance-officers-101622227164551.html"> reportedly confirmed</a> that one was appointed back in May 2021. Business Insider could not independently verify the claim. The applicants, applying for the position of chief compliance officer, must be a resident in India and have more than 15 years of experience in relevant compliance matters — including expertise in applicable laws and regulations to online platforms, internet safety issues, user privacy and content regulations. For the Chief Compliance Officer position, <keyword id="6354576" type="General" weightage="20" keywordseo="facebook" source="Orion">Facebook</keyword> is looking for an individual with “Public policy experience or experience interacting and maintaining strong relationships with key government agencies and other external stakeholders on compliance matters in a highly-regulated environment,” Facebook said in the ‘Facebook Careers’ <a href="https://www.facebookcareers.com/v2/jobs/302535954755408/">section</a> of their website. WhatsApp had also <a href="https://www.businessinsider.in/tech/apps/news/whatsapp-moves-the-delhi-high-court-against-indias-new-it-laws-says-report/articleshow/82965251.cms">moved to Delhi High Court in May</a> for its concerns over "traceability" that has the potential to violate the privacy of Indian users. One of the clauses of the IT rules requires social media companies to identify the "first originator of the information" when authorities ask for it, which WhatsApp claims would hamper its encryption policy. SEE ALSO <a href="https://www.businessinsider.in/business/auto/news/maruti-suzuki-cars-to-cost-you-more-from-january-2022/articleshow/88048135.cms" data-type="tilCustomLink">Maruti cars to cost you more from January next year</a> <a href="https://www.businessinsider.in/business/news/twitter-suspended-34000-accounts-in-october-while-whatsapp-banned-2-million/articleshow/88043485.cms">Twitter suspended 34,000 accounts in October, while WhatsApp banned 2 million</a> <a href="https://www.businessinsider.in/tech/mobile/news/another-smartphone-from-a-popular-chinese-manufacturer-burst-into-flames-this-time-its-the-poco-x3/articleshow/88046256.cms">Another smartphone from a popular Chinese manufacturer burst into flames, this time it’s the Poco X3</a>

EXCLUSIVE: WhatsApp’s Grievance Officer in India quits within six months

Amid tensions with the government, <keyword id="6354616" type="UNKNOWN" weightage="20" keywordseo="Twitter">Twitter</keyword> has appointed a Resident Grievance Officer, days after it designated a chief compliance officer, as it also released its first India Transparency Report to meet the new IT rules. The US social media giant's website has listed Vinay Prakash as the new grievance officer, providing contact details and procedure for users to report potential violations of its rules and terms. Twitter had previously appointed Dharmendra Chatur as its interim grievance officer for India after the new IT rules came into force on May 26. However, Chatur stepped down within weeks of taking over the key role. California-based Jeremy Kessel was named as India's grievance redressal officer, on the platform's website - although the appointment did not meet the requirements of IT rules that clearly mandate key officers - grievance officer, chief compliance officer and nodal officer - to be resident in India. Twitter's website on Sunday showed Vinay Prakash as the Resident Grievance Officer (RGO). Users can contact him using an email ID listed on the page. "Twitter can be contacted in India at the following address: 4th Floor, The Estate, 121 Dickenson Road, Bangalore 560 042," the page further said. Prakash's name appears along with Kessel, who is the Global Legal Policy Director, and is based in the US. Twitter did not share additional details of the new resident grievance officer. Twitter has also published its maiden compliance report. In its India Transparency Report: User Grievances and Proactive Monitoring July 2021 report, Twitter said it had received 94 grievances and "actioned" 133 URLs between May 26 and June 25, 2021. Twitter said the majority of complaints received via Grievance Officer - India channel during the reporting period fell into categories including defamation (20), Abuse/Harassment (6), Sensitive Adult Content (4), Impersonation and privacy infringement (3 each), IP-related Infringement (1), and Misinformation/Synthetic and Manipulated Media (1). In addition to this, Twitter processed 56 grievances which were appealing Twitter account suspensions. In a separate category - '<keyword id="11616040" type="UNKNOWN" weightage="20" keywordseo="proactive-monitoring-data">Proactive Monitoring Data</keyword>', Twitter said 18,385 accounts were suspended over the issue of Child Sexual Exploitation, Non-Consensual Nudity, and similar content, while 4,179 accounts were suspended for <keyword id="3208352" type="PERSON" weightage="20" keywordseo="Promotion-of-Terrorism">Promotion of Terrorism</keyword>. However, the 'Proactive Monitoring Data' -- content proactively identified by employing internal tools and industry hash sharing initiatives -- represents global actions taken, and not just actions related to content from India. Twitter noted that going forward, it will publish this report on a monthly basis and that it will make improvements over time, based on feedback received from the government, or in accordance with internal changes that allow it to provide more granular data. Under the new IT rules, large digital platforms (with over 50 lakh users) are required to publish periodic compliance reports every month, mentioning the details of complaints received and action taken thereon. The new IT rules are designed to prevent abuse and misuse of digital platforms, and offer users a robust forum for grievance redressal. Under these rules, social media companies will have to take down flagged content within 36 hours, and remove within 24 hours content that is flagged for nudity and pornography. Non-compliance with the IT rules would result in these platforms losing their intermediary status that provides them immunity from liabilities over any third-party data hosted by them. The rules also mandate appointment of three key personnel - grievance officer, chief compliance officer and nodal officer. These officials need to be resident in India. The Indian government had confronted Twitter over deliberate defiance and failure to comply with the IT rules, despite repeated reminders. Twitter -- which has an estimated 1.75 crore users in India -- lost its legal shield as an intermediary in India, becoming liable for users posting any unlawful content. Ashwini Vaishnaw, who has recently taken charge as Information Technology Minister, had on Thursday said all those who live and work in India will have to abide by the rules of the country. On the same day, Twitter had informed the Delhi High Court that it has appointed an interim chief compliance officer (CCO), who is a resident of India, and that it will make an endeavour to fill the regular position within eight weeks as per the IT rules. In an affidavit, Twitter had said "Twitter has posted publicly a job announcement for a CCO as a direct employee and is accepting applications at this time. Twitter will endeavour in good faith to make an offer of employment to a qualified candidate to fill this position within 8 weeks". Earlier, Twitter had advertised for filling the positions of Chief Compliance Officer, Nodal Officer and Resident Grievance Officer in India on the careers section on its website. The Delhi High Court had granted two weeks' to <keyword id="308642" type="COMPANY" weightage="20" keywordseo="Twitter-Inc">Twitter Inc</keyword> to file an affidavit, notarised in the US, on compliance with the IT rules and had made it clear that it was not extending any protection to the microblogging platform. The High Court had said the centre was free to take action against Twitter Inc in case of any breach of the IT rules. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/cryptocurrency/news/anthony-hopkins-new-film-will-be-sold-as-an-nft-heres-what-that-means-for-creators-and-the-ones-buying-it/articleshow/84289910.cms">Anthony Hopkins’ new film will be sold as an NFT — here’s what that means for creators and the ones buying it</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/tech/news/jio-fastest-in-4g-download-speed-with-21-9-mbps-vodafone-idea-tops-in-upload-as-per-trai-data-for-june/articleshow/84271805.cms">Jio fastest in 4G download speed with 21.9 mbps, Vodafone Idea tops in upload, as per TRAI data for June</a>

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Twitter appoints Vinay Prakash as resident grievance officer for India

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EXCLUSIVE: WhatsApp’s Grievance Officer in India quits within six months

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Twitter releases its first India Transparency Report under new IT rules

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