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<ul class="summary-list"><li><keyword id="12012504" type="UNKNOWN" weightage="60" keywordseo="delivery-drivers" source="Orion">Delivery drivers</keyword> face many challenges on their routes.</li><li>One growing hurdle is customers using drivers for content for <keyword id="11894125" type="UNKNOWN" weightage="60" keywordseo="tiktok" source="Orion">TikTok</keyword> challenges or other <keyword id="11895013" type="UNKNOWN" weightage="60" keywordseo="social-media" source="Orion">social media</keyword> trends.</li></ul><keyword id="11922166" type="UNKNOWN" weightage="100" keywordseo="delivery" source="Orion">Delivery</keyword> drivers deal with a lot of challenges while they're out getting packages to your doorstep: long hours, big workloads, <a href="https://www.businessinsider.com/amazon-delivery-drivers-told-to-ignore-safety-protocols-cnbc-2021-7">safety concerns,</a> <a href="https://www.businessinsider.com/amazon-delivery-drivers-share-dangers-they-face-in-winter-2021-1">confrontational customers,</a> and even <a href="https://www.businessinsider.com/amazon-drivers-say-peeing-in-bottles-common-despite-company-denials-2021-3">needing to pee in bottles.</a>Now, many of them have another thorn in their sides: customers using them to gain views and likes on social media.Nearly 1 in 5 delivery drivers reported having been used by a customer for a challenge or trend on TikTok or other social media, according to a recent <a href="https://getcircuit.com/route-planner/blog/package-delivery-drivers-irl">study</a> from Circuit, which makes route planning software for delivery drivers.The study used data from a survey of 848 delivery drivers in the US; of them, 409 worked in food delivery, while 439 delivered packages.Requests for TikTok dances and other content for social media can set drivers back on their schedules while many are already struggling to complete their deliveries on time, especially as <a href="https://www.businessinsider.com/covid-19-e-commerce-spending-increased-183-billion-2021-3">the surge in online shopping during the pandemic</a> often meant more and more packages piled onto their workloads.But drivers also risk being penalized with a lower review or a complaint for ignoring requests like those that customers leave in special delivery instructions for a package.In the study, 14.3% of delivery drivers said they've experienced an "unrealistically high number of delivery requests" on the job and 12.7% reported "being unable to deliver all packages in time."In February, VICE <a href="https://www.vice.com/en/article/z3nqn4/dystopic-tiktok-trend-demands-amazon-workers-dance-for-surveillacameras">reported</a> that <keyword id="12136827" type="UNKNOWN" weightage="60" keywordseo="amazon-delivery-drivers" source="Orion">Amazon delivery drivers</keyword> are <a href="https://www.businessinsider.com/amazon-delivery-drivers-sick-of-tiktok-dance-requests-on-camera-2022-2">increasingly being asked to do TikTok dances</a> on home surveillance cameras for customers to then post online. On one video of a driver dancing to the song "Teach Me How to Dougie, "<keyword id="11893181" type="UNKNOWN" weightage="60" keywordseo="amazon" source="Orion">Amazon</keyword>'s official TikTok account chimed in, saying, "Poppin' and lockin' while box droppin.'"Amazon did not immediately respond to a request for comment.Are you a <keyword id="12010106" type="UNKNOWN" weightage="60" keywordseo="delivery-driver" source="Orion">delivery driver</keyword> with a story to share? Email this reporter at sjackson@insider.com.

Nearly 1 in 5 delivery drivers say customers have used them to make videos for TikTok challenges or other social media trends

<ul class="summary-list"><li>Point Pickup is siphoning tips to go toward paying drivers' guaranteed wages, Motherboard reports. </li><li>The <keyword id="11922166" type="UNKNOWN" weightage="60" keywordseo="delivery" source="Orion">delivery</keyword> contractor, which works with retailers like <keyword id="11893281" type="UNKNOWN" weightage="60" keywordseo="walmart" source="Orion">Walmart</keyword>, has reportedly denied the claims.</li></ul>A delivery contractor that works with retailers like Walmart and Kroger has reportedly been stealing some of its drivers' tips and using the money to help cover the workers' guaranteed wages instead of adding these tips on top.The company, Point Pickup, had previously separated payout amount and tips, but recent changes to the app are leading to a portion of tips going towards drivers' guaranteed pay instead, Motherboard's Lauren Kaori Gurley <a href="https://www.vice.com/en/article/n7nvzz/walmart-delivery-workers-say-new-pay-model-steals-their-tips">reported</a> Wednesday.Point Pickup covers most of drivers' earnings when they receive small tips but foots a smaller share of the bill for their work when they get bigger tips from customers, letting the tips subsidize their pay, according to Motherboard.Several Point Pickup drivers told Motherboard their pay dropped significantly following the changes. One driver in Azle, Texas, told the outlet she is losing at least $400 per week under the new pay model."I am a widowed mother of a 22-year-old disabled daughter," she told Motherboard. "This is my full time job. I depend on it."Since they're considered independent contractors, Point Pickup's <keyword id="12012504" type="UNKNOWN" weightage="60" keywordseo="delivery-drivers" source="Orion">delivery drivers</keyword>, like many others, don't get things like healthcare or overtime pay through their work.Point Pickup told Motherboard it updated its app on Monday to reflect that guaranteed payouts now include base pay, extra pay, and tips, noting that the recent changes entailed "publishing a guaranteed rate prior to drivers accepting orders (includes base rate + projected extra pay).""Drivers were confusing the guaranteed rate for the fixed base rate (just a portion of the guaranteed rate)," the spokesperson told Motherboard. "The confusion led drivers to believe that we were taking some of their tips. This is not true. DRIVERS HAVE ALWAYS RECEIVED AND WILL CONTINUE TO RECEIVE 100% OF THEIR TIPS." Point Pickup did not respond to Insider's requests for comment.The company's customers include names like Walmart, Sam's Club, Kroger, Publix, and Albertsons, though some do not permit tipping, a Point Pickup spokesperson told Motherboard."Walmart passes 100% of tips to delivery providers for them to distribute to their drivers," a Walmart spokesperson told Insider.Point Pickup isn't the first company that drivers have said stole tips from them. DoorDash has come under fire for <a href="https://www.businessinsider.com/doordash-delivery-tipping-practices-under-fire-cash-2019-7">using tips to help cover a worker's guaranteed minimum pay for an order</a>, and it <a href="https://www.businessinsider.com/doordash-25-million-settlement-lawsuit-tipping-model-2020-11">paid $2.5 million last year to settle a lawsuit</a> over this "deceptive" tipping model.Amazon <a href="https://www.businessinsider.com/amazon-will-repay-62m-in-tips-for-flex-drivers-2021-6">illegally withheld roughly $60 million in tips</a> from 140,000 Flex delivery drivers between 2016 and 2019, according to the Federal Trade Commission. Drivers have <a href="https://www.businessinsider.com/amazon-drivers-share-60-million-illegally-withheld-tips-ftc-2021-11">started receiving checks for the withheld tips</a>, with the highest payout to a single driver coming out to more than $28,000.

Delivery drivers for a contractor serving companies like Walmart say their tips are reportedly being stolen to cover part of their guaranteed wages

<ul class="summary-list"><li>A <keyword id="2675287" type="PERSON" weightage="60" keywordseo="Doordash">DoorDash</keyword> <keyword id="6355447" type="PERSON" weightage="60" keywordseo="delivery">delivery</keyword> driver said he left a note for a customer who didn't tip.</li><li>"If you can't afford to tip then you should go pick it up yourself," he wrote in the note. </li><li>He posted a video about his letter on <keyword id="6762469" type="UNKNOWN" weightage="60" keywordseo="TikTok">TikTok</keyword>, where it sparked a debate on <keyword id="1591165" type="PERSON" weightage="60" keywordseo="Tipping">tipping</keyword>.</li></ul>A DoorDash delivery driver shared his <a href="https://www.tiktok.com/@frenchfrythug/video/6994528163820784901">unconventional method for encouraging people to tip</a> in a recent TikTok video.On Tuesday, the delivery driver, who goes by <a href="https://www.tiktok.com/@frenchfrythug">@frenchfrythug</a> on TikTok, posted a video addressing a customer who he said didn't tip. The video - which is now no longer available to view as @frenchfrythug has set his account to private - had been viewed more than 335,000 times at the time of writing.The DoorDash worker says in the video that when he dropped off the customer's order, he left a note that read: "If you can't afford to tip then you should go pick it up yourself. Who do you think you are to order <keyword id="6181" type="COMPANY" weightage="100" keywordseo="Food">food</keyword> and have someone come and bring it to your door for FREE? FOR FREE?"He told Insider he had <a href="https://www.insider.com/postmates-worker-biggest-mistakes-that-waste-money-time-2021-6">worked for the food-delivery app</a> since December. He said in an email that the customer addressed in his video was a "habitual no tipper" and that he posted the video to "make a statement.""This behavior is clearly inappropriate and has no place on the DoorDash platform. We are looking into this incident and will take appropriate action," a spokesperson for DoorDash told Insider in a statement.<div type="image" title="An image of the letter Esmond Fountain left a customer." height="900" width="1200" msid="85256137" hostid="261"></div>According to his TikTok video, the delivery worker told the customer in his note that they could "right your wrongs below." He then included a Venmo handle where the customer could leave a tip. His video sparked a debate about tipping in the comment section. While some agreed everyone should tip when ordering food, many people defended the customer and their no-tip approach."It technically wasn't free. DoorDash paid you," one person said. "I never tip. I pay the service fees to DoorDash or UberEats, that's enough. If you don't make enough money then get a new job," another person added. Others questioned why @frenchfrythug would accept the delivery since DoorDash drivers are shown the tip before they accept or decline any order. A DoorDash spokesperson confirmed that drivers have a guaranteed minimum amount they know they'll earn beforehand. The DoorDash worker told Insider that he didn't typically accept a delivery with no tip. This time, he accepted the order and left the note as a "learning lesson for everyone," he says in the video. He also told Insider that he was shocked by the response to the video."I didn't realize these many people support not tipping drivers," he said.Meanwhile, @frenchfrythug isn't the first food-delivery driver to go viral over tipping.In June, Smithson Michael posted a video of himself crying after he said he received a <a href="https://www.insider.com/delivery-driver-reaction-to-small-tip-food-order-2021-6">$1.19 tip on a food order that took an hour to deliver</a>. "I just wish people knew what it was like," <a href="https://www.tiktok.com/@deliveryguy100/video/6969235813603265797">Michael says in the video</a>. "I wish they understood what it was like to drive for these services."Insider has previously reported that <a href="https://www.insider.com/postmates-worker-biggest-mistakes-that-waste-money-time-2021-6">food-delivery drivers want customers to know</a> that tipping is how they make the majority of their money.The DoorDash delivery driver said that was ultimately his goal with this video."I hope that people see the other side of things," he said, "and see what it looks like to drive 10 miles and wait in an understaffed restaurant to deliver an order for $2 and no tip."

A delivery driver says he left a note for a customer who didn't tip reminding them that he doesn't work 'for free'

<keyword id="2523117" type="General" weightage="20" keywordseo="Online-food-delivery" source="Orion">Online food delivery</keyword> platform <keyword id="6358977" type="General" weightage="100" keywordseo="swiggy" source="Orion">Swiggy</keyword> on Monday announced the launch of an industry-first-accelerator programme for its delivery executives to transition into full-time, managerial-level jobs with a fixed salary and additional benefits. The programme, named "<keyword id="13699950" type="General" weightage="20" keywordseo="Step-Ahead" source="Orion">Step-Ahead</keyword>" is aimed at giving an opportunity to those executives who want to move from their current flexible engagement with Swiggy to a dedicated, managerial role, the company said. "Swiggy has consistently maintained that our delivery executives are the backbone of our operations; and we are proud to enable an income opportunity for over 2.7 lakh women and men across the country," said Mihir Rajesh Shah, VP, Operations, Swiggy, in a statement. "While most may consider their association with the platform as a stop gap between jobs or an education, or even an additional source of income, we realise that there are some who want more. With aStep Ahead', Swiggy is creating a unique opportunity for those interested to flip their collar from blue to white and take on a managerial role," he added. To be eligible for the role of a Fleet Manager, a Swiggy delivery executive must hold a college degree, possess communication skills and basic computer knowledge and should have been delivering with Swiggy for a few years. Managing a fleet of delivery executives, the fleet managers, will be responsible for different roles like maintaining metrics like login hours, cancellations, resolving queries, and working on special projects for delivery executives. Being well-versed with the challenges and opportunities at a ground level owing to their rich experience in delivery, seasoned delivery executives are a natural fit. Over the years, numerous Swiggy delivery executives have joined the platform as fleet managers. With 'Step Ahead', Swiggy is formalising this process and intends to reserve at least 20 per cent of all Fleet Manager hires for its delivery executives. Swiggy is also considering reducing the tenure requirement to around two years. Swiggy currently has over 2.7 lakh delivery partners across the country. They receive benefits such as accident insurance and medical cover, personal loans, legal assistance, covid income support, emergency support, income support during accident or illness recovery, bereavement leaves, period time off, maternity cover among others. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/news/top-universities-producing-the-most-number-of-ceos-guess-which-indian-institute-is-included-in-the-list/slidelist/91066313.cms">top universities producing the most number of CEOs — guess which Indian institute is included in the list</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/news/oil-prices-remain-above-100/barrel-as-russia-ukraine-crisis-deepens/articleshow/91068822.cms">Oil prices remain above $100/barrel as Russia-Ukraine crisis deepens</a>

Swiggy to upskill delivery boys to become company employees

E-commerce giant <keyword id="18635" type="General" weightage="80" keywordseo="Amazon" source="Orion">Amazon</keyword> has unveiled the design of its new <keyword id="15489880" type="General" weightage="70" keywordseo="Prime-Air-delivery-drone" source="Orion">Prime Air delivery drone</keyword>, which will handle high temperatures and light rain. The new '<keyword id="15490143" type="General" weightage="70" keywordseo="MK30" source="Orion">MK30</keyword>' drone will enter into service in 2024 and is expected to be 25 per cent quieter than current ones, the company said in a blog post. "The purpose and objectives of the new drone are the same as its predecessor's designs: transport packages weighing up to five pounds while flying hundreds of feet in the air," it added. The current hexagonal 'MK27-2' drone will be replaced by the new 'MK30', which will be lighter and smaller. While it's impossible to eliminate all risks from flying, "we have taken a proven aerospace approach to design safety into our system", the company said. The new drone will undergo rigorous evaluation by national aerospace authorities like the Federal Aviation Administration (FAA) to prove its safety and reliability. "We have created a sophisticated and industry-leading sense-and-avoid system that will allow our drones to operate at greater distances while safely and reliably avoiding other aircraft, people, pets, and obstacles," said Amazon. Earlier this year, the company had announced that customers who live in Lockeford, California, and College Station, Texas, in the US would be among the first to receive Prime Air deliveries later this year. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/startups/news/fintech-startup-offering-gold-loans-to-improve-credit-availability-in-tier-23-cities-raises-1-5-million-in-seed-funding/articleshow/95446427.cms">Fintech startup offering gold loans to improve credit availability in Tier-2,3 cities raises $1.5 million in seed funding</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/telecom/news/reliance-jio-5g-services-now-available-in-hyderabad-and-bengaluru-taking-total-cities-to-eight/articleshow/95440828.cms">Reliance Jio 5G services now available in Hyderabad and Bengaluru, taking total cities to eight</a>

Amazon unveils design of new Prime Air delivery drone

<ul class="summary-list"><li><keyword id="80487" type="COMPANY" weightage="60" keywordseo="walmart">Walmart</keyword> has announced its intent to acquire peer-to-peer <keyword id="6355447" type="PERSON" weightage="60" keywordseo="delivery">delivery</keyword> company <keyword id="10343553" type="UNKNOWN" weightage="60" keywordseo="joyrun">JoyRun</keyword>.</li><li>"We'll be able to explore how the technology could complement ours," Srini Venkatesan, Walmart's executive vice president of global technology, told Business Insider in a statement.</li><li>Walmart has long worked to dominate "last mile" delivery in order to better compete against rivals like Amazon.</li></ul>Walmart is taking yet another run at honing its <keyword id="1972299" type="PERSON" weightage="60" keywordseo="Last-mile-delivery">last mile delivery</keyword> capabilities, this time by announcing its intent to acquire the talent, technology platform and intellectual property of technology company JoyRun.JoyRun is a peer-to-peer delivery app that was founded in 2015. The app allows users to request an order from a local store. If another users accepts the order, they can serve as a "runner" by picking it up and delivering it for a fee, or for free. JoyRun's has cultivated a network of 30,000 such "runners," as well as around 540 merchant partners. Srini Venkatesan, Walmart's executive vice president of global technology, said that the tech company has a national presence that has been "historically concentrated around campuses and military communities." Venkatesan, Walmart's executive vice president of global technology, spoke to Business Insider about the <keyword id="6354851" type="UNKNOWN" weightage="100" keywordseo="retail">retail</keyword> giant's impending purchase, and what it means for its fulfillment strategy. "The team from JoyRun will join our Supply Chain Technology team once the deal closes," he told Business Insider in a statement. "At that time, we'll be able to explore how the technology could complement ours."The Arkansas-based retailer experimented with many technologies in its bid to win retail's <a href="https://www.businessinsider.com/walmart-invests-in-drones-as-amazon-delivery-war-heats-up-2019-6">delivery war</a> against rivals like Amazon. Earlier this year, Walmart announced partnerships with a trio of <a href="https://www.businessinsider.com/walmart-drone-delivery-partnerships-tom-ward-2020-9">drone companies</a> and a <a href="https://www.businessinsider.com/walmart-teams-with-electric-self-driving-car-company-cruise-2020-11">self-driving car </a>business for various fulfillment pilots. According to Venkatesan, JoyRun could give the company even more of an edge in terms of "last mile" delivery. In supply chain management, the "last mile" refers to the transportation of an order to its final destination. Walmart holds a key "last mile" advantage over smaller retail rivals and e-commerce outfits like Amazon in the form of its fleet of 4,700 plus stores. "When executed strategically, last-mile offers the benefits of speed and lower costs, since the order is only traveling a short distance," Venkatesan said.Venkatesan noted that Walmart currently employs a variety of different shipping nodes, including an e-commerce fulfillment center that can ship across a 500-mile radius, <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.linkedin.com_pulse_technology-2Dsupply-2Dchain-2Dworking-2Dtogether-2Dustomers-2Dsrini-2Dvenkatesan_&amp;d=DwMFAg&amp;c=tq9bLrSQ8zIr87VusnUS9yAL0Jw_xnDiPuZjNR4EDIQ&amp;r=mR2IbGnfn6NTFO1ZUFhWnQs60tfAi3LST5uG9s6zoxI&amp;m=hLAYX1fhCYcAUQE-Wi5qmIwCn0QPnWFwFOR9Zax_-u4&amp;s=ZbCCmf9R9zrZ6GoV82Ywm9qCm1BVQfZpI6Qei4A1iAo&amp;e=BVQfZpI6Qei4A1iAo&amp;e=">pop-up distribution centers</a> that can ship across a 100-mile radius, and Walmart stores that can ship across a 10-mile radius.He said that the retailer has developed an artificial intelligence-driven concept called "intelligent flow," which helps the team "quickly understand where products need to be allocated throughout our fulfillment network." Machine learning also helps Walmart truck inventory to stores and "designate quantities for the sales floor or for e-commerce.""All of this enables us to allocate forward-deployed inventory at a lower cost, and easily leverage our existing last-mile delivery capabilities to serve customers quickly and efficiently," Venkatesan said. In his <a href="https://www.linkedin.com/posts/srini-venkatesan_this-acquisition-allows-us-to-further-augment-activity-6735295576902115328-Q4au">LinkedIn</a> post on the acquisition, Venkatesan wrote that JoyRun could complement the company's <a href="https://www.drive4spark.com/">SPARK</a> program for independent contractors or its existing third-party delivery providers. He told Business Insider that "it's too early to speculate" about how exactly these capabilities could dovetail with JoyRun's technology."Once the deal closes, the app and existing service will temporarily be unavailable while we actively explore ways in which we might integrate JoyRun's unique IP and technology into our last-mile delivery capabilities," he said. "Having multiple options for delivering to customers allows us more flexibility to serve customers."Venkatesan said that JoyRun will not factor into Walmart's strategy for the ongoing 2020 holiday season. He noted that the companies only just signed the agreement, and that they "anticipate the deal will close in the coming weeks."And as for whether or not shoppers can expect to be able to officially pickup deliveries for their friends and neighbors soon, Venkatesan said that Walmart stores already act as informal community hubs."With 4,700 plus stores located within 10 miles of 90% of the US population, the proximity to our customers allows us to think creatively about how our stores can be used to not only for in-store shopping, but also to serve the increasing needs of omni shoppers," he said.

How Walmart's latest tech acquisition could make 'last-mile' delivery fast and affordable — and beat Amazon at its own game

<ul class="summary-list"><li><keyword id="11946626" type="UNKNOWN" weightage="60" keywordseo="dominos" source="Orion">Domino's</keyword> same-store sales fell last quarter for the first time in a decade.</li><li><keyword id="12021035" type="UNKNOWN" weightage="60" keywordseo="pizza" source="Orion">Pizza</keyword> chains thrived during the pandemic with <keyword id="11922166" type="UNKNOWN" weightage="60" keywordseo="delivery" source="Orion">delivery</keyword>.</li></ul>In Domino's just-released earnings results, and same-store sales dropped for the first time in 10 years. Before the 1.9% decline in sales of the last three months, the pandemic created a boom for pizza businesses. <a href="https://www.businessinsider.com/dominos-papa-johns-and-more-chains-thriving-amid-coronavirus-2020-4#dominos-1">Domino's</a>, like other pizza chains, was able to keep nearly all US stores open as other restaurants were forced to shut down dining rooms. Early on in the pandemic, restaurant industry analysts Saleh and Roger Lipton <a href="https://www.businessinsider.com/dominos-papa-johns-and-more-chains-thriving-amid-coronavirus-2020-4#dominos-1">named Domino's as one of the chain's best positioned to survive the pandemic. </a><a href="https://www.businessinsider.com/american-quarantine-diet-boost-sales-at-wingstop-papa-johns-2020-5">Pizza chains</a> had a major advantage over competitors for the last year and a half. <a href="https://www.businessinsider.com/dominos-papa-johns-and-more-chains-thriving-amid-coronavirus-2020-4#dominos-1">They already had the infrastructure and customer base for delivery</a> - on-premise dining was a much smaller part of their business than other chains, so they had less business to lose. Growth was strongest in the early days of the pandemic, with same-store sales growth topping 10% in the second, third, and fourth quarters of 2020. Shrinking sales might not reflect lower demand, but Domino's doesn't have enough workers to keep up the earlier pace. CEO Richard Allison acknowledged the <keyword id="11908404" type="UNKNOWN" weightage="60" keywordseo="labor-shortage" source="Orion">labor shortage</keyword> as an issue for the chain in an earnings call, saying "staffing has been a challenge." Business owners across the industry say they're unable to find staff and in some cases even cite a <a href="https://www.businessinsider.com/origin-of-nobody-wants-to-work-anymore-2021-7">lack of desire to work,</a> while <a href="https://www.businessinsider.com/retail-workers-tight-labor-market-rage-quit-pay-2021-6">workers say they can demand better pay and benefits</a> in the tight labor market.Allison said that overall staffing levels in the quarter were lower in the first half of 2021. While there are labor shortages across the business, the chain is most lacking drivers, he said. Domino's plans to focus on growing carryout orders, which do not require drivers, Allison said. Do you have a story to share about a <keyword id="11893588" type="UNKNOWN" weightage="100" keywordseo="retail" source="Orion">retail</keyword> or restaurant chain? Email this reporter at <a href="mailto:mmeisenzahl@businessinsider.com">mmeisenzahl@businessinsider.com</a>.

Domino's has a shortage of delivery drivers, so its CEO is hoping you'll drive to the restaurant to pickup your pizza instead

<ul class="summary-list"><li><keyword id="11922166" type="UNKNOWN" weightage="60" keywordseo="delivery" source="Orion">Delivery</keyword> contractor Point Pickup says it never stopped paying out 100% of tips to drivers.</li><li>The company says a change in how it communicates pay caused confusion.</li></ul>Editor's note: Motherboard's report on the Point Pickup app has significantly changed since it was published. This story has been updated to reflect those changes. A delivery contractor that works with retailers like <keyword id="11893281" type="UNKNOWN" weightage="60" keywordseo="walmart" source="Orion">Walmart</keyword> and Kroger has caused confusion among some drivers by changing how it communicates their pay. In a story by <a href="https://www.vice.com/en/article/n7nvzz/walmart-delivery-workers-say-new-pay-model-steals-their-tips">Motherboard</a>, some drivers for the company, called Point Pickup, claimed they earned less after the change was made. Some shared unproven suspicions that the company had changed its payment model so it could essentially take some of their tips. But Point Pickup said nothing has changed about how it pays drivers. "We apologize for the recent confusion that was caused by the change to the explanation of compensation in our Driver App," the company said in a <a href="https://twitter.com/pointpickup/status/1457539303463170048">statement</a> on Twitter. "We want to be clear that ABSOLUTELY NOTHING HAS CHANGED from our original payment model. You still RECEIVE 100% OF ALL TIPS."In a statement to Insider, a spokesperson for the company said that over the last six months it has shifted to a "dynamic market pricing technology that informs individual order pricing based on specific market conditions as they fluctuate."This technology is meant to give drivers an accurate guaranteed minimum payout "so that drivers can make better decisions on accepting orders," the company said.

A delivery contractor serving companies like Walmart says it never stopped paying out all tips to workers after an app change prompted confusion

New Delhi, After an entrepreneur complained in a LinkedIn post that a <keyword id="830092" type="General" weightage="100" keywordseo="zomato" source="Orion">Zomato</keyword> delivery agent advised him to cheat the company by paying some money directly to him and enjoy the food, the company's Founder and CEO <keyword id="476451" type="General" weightage="50" keywordseo="deepinder-goyal" source="Orion">Deepinder Goyal</keyword> said he is "aware" of this fraud and is "working to plug the loopholes". Vinay Sati posted that a Zomato delivery agent suggested that from next time, pay him Rs 200 or Rs 300 and enjoy food worth Rs 1,000. "Aap bas mujhe 200rs, 300rs de dena or 1000rs ke khane ke maje lena," Sati quoted the agent as saying in the post. The agent allegedly told him that "I will show it to Zomato that you have not taken the food but will also give you the food you ordered". "I got goosebumps hearing what scam is happening with Zomato," posted Sati. He ordered some Burger King burgers from Zomato and made the online payment. "And as soon as the delivery boy came after 30-40 minutes, he told me that sir, don't pay online next time," said the entrepreneur. "He said that next time when you will order food worth 700-800rs through COD (cash on delivery) you only have to pay Rs 200 for that." Sati said: "Deepinder Goyal ji, now don't say that you don't even know that this is happening?" Goyal replied: "Aware of this and working to plug the loopholes". SEE ALSO: <a href="https://www.businessinsider.in/business/news/zomato-bharatpe-nykaa-and-more-the-revolving-door-for-top-execs-at-new-age-companies/articleshow/96728402.cms">Zomato, BharatPe, Nykaa and more: the revolving door for top execs at new age companies</a> <a href="https://www.businessinsider.in/business/news/swiggys-losses-jump-2x-to-3629-crore-in-fy22-layoffs-coming/articleshow/96682420.cms">Swiggy's losses jump 2X to ₹3,629 crore in FY22, layoffs coming</a> <a href="https://www.businessinsider.in/india/news/delivery-agents-cab-drivers-on-ride-hailing-apps-not-making-sustainable-living-wage-says-fairwork-india-report/articleshow/96572900.cms">Delivery agents, cab drivers on ride-hailing apps not making sustainable living wage, says Fairwork India report</a>

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