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<ul class="summary-list"><li><keyword id="19913226" type="General" weightage="100" keywordseo="Starbucks" source="keywords" meta.keywordsubtype="org" meta.entityname="Starbucks" meta.hostid="261" meta.entityid="Starbucks">Starbucks</keyword>' new CEO, <keyword id="22045435" type="General" weightage="20" keywordseo="Brian-Niccol" source="keywords">Brian Niccol</keyword>, is set to lay out plans to turn around the struggling <keyword id="20875918" type="General" weightage="20" keywordseo="coffee-chain" source="keywords">coffee chain</keyword>.</li><li>"It is clear we need to fundamentally change our strategy to win back customers," he said Wednesday.</li></ul><a target="_blank" href="https://www.businessinsider.com/starbucks-ceo-steps-down-replaced-by-chipotle-chief-2024-8">Starbucks' new CEO, Brian Niccol,</a> says he has a plan to turn around the struggling coffee chain — but investors will need to wait a little longer. "It is clear we need to fundamentally change our strategy to win back customers," Niccol said in a statement Wednesday. "My experience tells me that when we get back to our core identity and consistently deliver a great experience, our customers will come back." He'll give more details on a call at 5 p.m. ET. The company <a href="https://www.businessinsider.com/starbucks-quarterly-sales-dropped-as-it-faces-us-china-headwinds-2024-10" target="_blank">released some quarterly numbers last Tuesday</a>, about a week early, which showed a 6% decline in comparable sales in the US and a 14% decline in China. At the same time, it suspended its guidance for the coming fiscal year, citing the CEO transition and the state of the business. This is a developing story. Correction: October 31, 2024 — Because of an editing error, an earlier version of this story misstated when Starbucks released its most recent <keyword id="20482651" type="General" weightage="20" keywordseo="quarterly-numbers" source="keywords">quarterly numbers</keyword>. It was last Tuesday, not last Wednesday.

Starbucks CEO set to announce strategy to fix the coffee chain

We’ve all been there: waiting anxiously as your <keyword id="20544300" type="General" weightage="20" keywordseo="food-delivery-app" source="keywords">food delivery app</keyword> teases you with the promise that your order will arrive "in 20 minutes." You watch in despair as the driver appears to be stuck in some alternate universe, making you wonder if your meal is actually taking a detour through a black hole. Worse yet, the order arrives with half your items missing, or, horror of horrors, your curry has decided to bathe the entire delivery bag. And when you try to reach out for some help? You're met with a <keyword id="19896299" type="General" weightage="20" keywordseo="chatbot" source="keywords">chatbot</keyword> that’s more interested in looping you through pre-programmed responses than connecting you with a real human. As usual, redditors are here for your rescue. Very recently, a Reddit user took to a Bengaluru sub to share a “hack” to help those who were struggling with food delivery apps and wanted the “premium experience” without paying more for it. As per the redditor, the key is to choose <keyword id="20635241" type="General" weightage="100" keywordseo="cash-on-delivery" source="keywords">cash on delivery</keyword> while placing your order on <keyword id="19901323" type="General" weightage="20" keywordseo="Zomato" source="keywords" meta.keywordsubtype="org" meta.entityname="Zomato" meta.hostid="261" meta.entityid="Zomato">Zomato</keyword> or <keyword id="19896956" type="General" weightage="20" keywordseo="Swiggy" source="keywords" meta.keywordsubtype="org" meta.entityname="Swiggy" meta.hostid="261" meta.entityid="Swiggy">Swiggy</keyword>. They went on to claim that the app would then prioritise your order over even gold customers. Further, their chatbots are more likely to connect you to a human if the delivery is delayed beyond a point or if there’s any other issue with your order. <div type="Article" hostid="261" msid="112865820" title="The new &amp;quot;Zomato for Enterprise&amp;quot; will directly bill your company for business-related food orders" mstype="2" mssubtype="0"></div>“The user experience remains exactly the same — once the order is delivered you can pay via any UPI app or wallet or saved card through the app but you never again have to worry about being Zomato’s starving hostage,” u/steve7evans <a href="https://www.reddit.com/r/bangalore/s/YokaI9aYfC" id="docs-internal-guid-b04dfa38-7fff-1b3e-b0be-47598d49afdf">wrote</a>. Many users shared their bad experiences with the delivery apps and <keyword id="19925749" type="General" weightage="20" keywordseo="customer-support" source="keywords">customer support</keyword>. While some agreed that they got the order faster than usual after opting for <keyword id="21690601" type="General" weightage="20" keywordseo="cod" source="keywords">COD</keyword>, some felt that the experience is rather subjective. “I'm always able to connect with an agent. And I am always offered a refund generally when I complain. But I only complain in case of a genuine issue. Maybe because I don't abuse their system?” read one of the comments on the thread. However, this hack isn’t about cheating the system or stiffing hard-working delivery partners. The OP clarifies that this is about ensuring that you get the level of service you deserve, minus the unnecessary hassles. <div type="Article" hostid="261" msid="111758782" title="Zomato and Swiggy increase platform fee by 20% – food deliveries to get costlier" mstype="2" mssubtype="0"></div>

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

<ul class="summary-list"><li>Spirit Airlines filed for Chapter 11 bankruptcy protection on Monday.</li><li>The company told customers they can continue to book and fly with the airline.</li></ul><a target="_blank" class="" href="https://www.businessinsider.com/spirit-airlines-chapter-11-bankruptcy-restructure-low-cost-airlines-2024-11">Spirit Airlines</a> told travelers they can keep booking and flying with the carrier after filing for bankruptcy protection on Monday.<a target="_blank" class="" href="https://www.businessinsider.com/the-end-of-budget-airlines-southwest-jetblue-frontier-spirit-2024-7">Budget airlines such as Spirit have struggled</a> since the pandemic as some passengers appear willing to pay more for flights.Spirit faced further difficulties when its planned <a target="_blank" class="" href="https://www.businessinsider.com/jetblue-spirit-merger-deal-blocked-by-federal-judge-2024-1">merger with JetBlue</a> was called off in March after a federal judge blocked it in January.It expects to emerge from the process in the first three months of 2025.Read the open letter Spirit sent to customers:

Read the open letter Spirit Airlines sent to customers after filing for bankruptcy protection

<ul class="summary-list"><li>Fast food chains say they're locked in a "value war" to win <a target="_blank" class="" href="https://www.businessinsider.com/companies-are-doubling-down-on-loyalty-programs-2024-8">increasingly choosy US customers</a>.</li><li>On earnings calls, brands highlighted ways they're trying to offer more bang for diners' bucks.</li></ul>It's an especially challenging time in the fast food business.As a flurry of summer deals come to an end, quick-serve chains say they're now locked in a "value war" to win increasingly choosy US customers.While almost everything is more expensive now than a few years ago, <a target="_blank" href="https://www.ers.usda.gov/data-products/chart-gallery/gallery/chart-detail/?chartId=109406">inflation</a> figures show price increases for dining out have outpaced groceries, with the divide widening sharply over the past two years.More recently, some brands have aimed to soften the sticker shock with <a target="_blank" class="" href="https://www.businessinsider.com/mcdonalds-starbucks-costco-fast-food-retail-loyalty-programs-2024-10">temporary discounts to get diners in the door</a>, but rising costs of things like labor and raw ingredients are increasingly squeezing profits."Consumers have become more discerning," Moody's Ratings analyst Michael Zuccaro said in a note Friday. "Value perception is a key driver. This is not just price but also experience related factors such as convenience, speed, consistency, and accuracy."On earnings calls this week, brands such as McDonald's, Starbucks, Wendy's, and others highlighted ways they're trying to offer more bang for their customers' bucks.Chipotle said Tuesday that its ingredient costs have gone up recently due to a recent emphasis on delivering "<a target="_blank" href="https://www.businessinsider.com/chipotle-says-ensuring-consistent-portions-has-hit-profitability-2024-10">consistent and generous portions</a>" in its burritos and bowls after customers complained earlier in the year of feeling short-changed.Between higher ingredient usage and other costs on the one hand, and a more competitive consumer economy, interim CEO Scott Boatwright said Chipotle was well-positioned to win the "value war" in fast-casual dining."The chicken burrito, on average, is still under $10, which we believe is still a 15% to 30% discount compared to our peer group. And so, we'll continue to lean into that as we move forward," he said in the company's call.Boatwright's predecessor Brian Niccol, who's now CEO at Starbucks, made <a target="_blank" class="" href="https://www.businessinsider.com/starbucks-ceo-to-lay-out-strategy-to-fix-coffee-chain-2024-10">several critiques of the coffee chain's recent value proposition</a> during the coffee company's Wednesday earnings call, including its "complicated" menu and customization options."What I have found is when you get simplification in place on pricing, people understand, OK, this is what I'm paying, and this is what I'm getting. And right now, I think we're surprising people a little bit on what they're paying through the customization process and we've got to fix that," he said.Even Wingstop CFO Alex Kaleida weighed in."We see consumers prioritizing brands that are going to deliver on quality and value," he said Wednesday. "We think we're right in that sweet spot of those guest expectations."In the world of burgers and fries, McDonald's CEO Chris Kempczinski expressed concern during the company's earnings call Tuesday that "our value leadership gap has shrunk" as other chains bring competitive offers to the marketplace."In response, we have moved with urgency in partnership with our franchisees to improve our value offerings in most of our major markets," Kempczinski said.McDonald's CFO Ian Borden also told analysts on the call that the company is using its <a target="_blank" class="" href="https://www.businessinsider.com/mcdonalds-sales-dropped-second-quarter-in-a-row-sharees-down-2024-10">$5 meal deal to grow its loyalty program</a>."Buyers of the $5 meal are visiting us more frequently," he said on the call, saying that those repeat visitors go on to choose other menu items as well. "That's what you start seeing when you start getting consumers back into the restaurants on a more regular basis."Even premium burger brand Shake Shack said on Wednesday that its customers have had enough with price hikes, pushing the company to invest more in value."Despite the pricing we've taken over the last year, we're one of the few brands to actually improve our value equation over the last year," CEO Robert Lynch said during the company's call. "It does feel like all the initiatives that the team has put in place around service and speed, coupled with the great food that we continue to deliver, is driving a stronger value perception, which is allowing us to continue to grow."Wendy's rounded out the trend on Thursday with a detailed discussion of its approach to value."We're thinking about value," CFO Gunther Plosch said Thursday. "We absolutely believe that value in an environment of value-seeking consumers is not about only executing price-pointed promotions and value deals and value bundles — there's more to that."Plosch added that beyond the burger chain's creative promotions, the core menu remains essential to <a target="_blank" class="" href="https://www.businessinsider.com/wendys-stores-closing-140-locations-2024-11">getting customers to come back</a>."We are working really hard on having that value-seeking consumer having an outstanding experience at the restaurant," he told analysts.In other words, prices aren't likely to come down, but CEOs and CFOs will be anxious to see that you were satisfied with your order.

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Starbucks CEO set to announce strategy to fix the coffee chain

Dominick Reuter

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

BI India Bureau

Read the open letter Spirit Airlines sent to customers after filing for bankruptcy protection

Pete Syme

Fast food chains are locked in a 'value war' for US customers

Dominick Reuter

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