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We’ve all been there—hungry, scrolling through <keyword id="20299302" type="General" weightage="20" keywordseo="food-delivery" source="keywords">food delivery</keyword> apps, trying to satisfy our cravings. And among the many options, one name stands out: <keyword id="19901323" type="General" weightage="100" keywordseo="Zomato" source="keywords">Zomato</keyword>. And huge credit for this goes to those cheeky push notifications. A household name in India and many parts of the world, Zomato has become synonymous with food delivery. But have you ever wondered where the name “Zomato” actually came from and what is the reason behind those push notifications that seem to be flirting with you? <keyword id="19901325" type="General" weightage="20" keywordseo="Deepinder-Goyal" source="keywords">Deepinder Goyal</keyword>, the CEO of the <keyword id="23915877" type="General" weightage="20" keywordseo="food-tech-giant" source="keywords">food tech giant</keyword>, answered these questions on the latest episode of The <keyword id="21100902" type="General" weightage="20" keywordseo="Great-Indian-Kapil-Show" source="keywords">Great Indian Kapil Show</keyword> on Netflix. <h2>How was Zomato’s name born</h2>In a conversation with comedian Kapil Sharma, Goyal shared how the name “Zomato” was born out of necessity rather than creativity. The platform’s founders had originally envisioned the name to have something to do with “tomato” — a staple ingredient in many dishes, and a word that’s easily recognisable. But here’s the twist: when they went to register the domain, tomato.com was already taken! Not to be deterred, they simply tweaked the letter and came up with “Zomato” — a name that not only worked but ended up being memorable, too. The “Z” was added for that perfect tech-savvy ring to the name, and the rest, as they say, is history. And while Goyal didn’t spill the final details about whether it’s pronounced “Zomato” or “Zomaato,” he did confirm one thing — it’s all about how you want to say it. Just like a ripe tomato, the name has become part of the cultural fabric. The debate about the exact pronunciation, as seen in hilarious ads with cricketers Harbhajan Singh and Sreesanth, only adds to the charm. <h2>About Zomato’s <keyword id="23915874" type="General" weightage="20" keywordseo="cheeky-notifications" source="keywords">cheeky notifications</keyword></h2>That’s not all. The Zomato CEO also talked about another amusing aspect of the Zomato experience—those cheeky, flirtatious push notifications. We’ve all received a notification that says, “Your food is just 10 minutes away!” But did you ever stop to think about why Zomato’s notifications always seem to have a bit more personality? Well, it turns out the company’s marketing team, full of youthful energy and passion, took Deepinder’s advice to heart. He had asked them to “build a relationship with the customer,” inspired by a book he read—though he himself wasn’t entirely sure what that meant. The results? A fun, almost flirtatious tone that’s become a signature of Zomato’s communication style. “Our marketing team is very young. They don't have any background in marketing. They are passionate people. So, I briefed them one day to make a relationship with the customer. Even I didn't know what it meant. I don't have any marketing background. I read a book and it said to make a relationship with the customer. I told them. They took me seriously,” Goyal said during the show. So, next time you get that slightly cheeky notification from Zomato, you’ll know that it’s not just about food—it’s about building a connection with you.

I asked my young marketing team to 'make a relationship' with customers, they took me seriously: Zomato’s Deepinder Goyal on cheeky notifications

<ul><li><keyword id="19897349" type="General" weightage="20" keywordseo="ola-electric" source="keywords">Ola Electric</keyword> has come under the scanner after a surge in customer complaints.</li><li>The company’s sales and market share have also been declining.</li><li>The government has reportedly issued a show cause notice to <keyword id="19945904" type="General" weightage="20" keywordseo="ola" source="keywords">Ola</keyword> Electric.</li></ul>Ola Electric was once considered the most promising electric automaker in the country, from dominating the electric two-wheeler with its electric scooters to introducing multiple electric bikes simultaneously. The company had many things going for it, hosting a vast distribution network via its cab-hailing platform and a conducive policy environment that incentivised the growth of EVs. But within a few years of its launch, somewhere something seems to have gone awfully wrong! The Bhavish Aggarwal-led company has recently been in the news for all the wrong reasons, from the company’s founder engaging in an online spat with comedian Kunal Kamra to customers taking to social media to complain about their scooters. But that’s not where the company’s problems end. One of the seemingly direct effects of the rise in customer complaints has been subdued sales in recent months. Besides this, the company has also come under the government’s scanner. <h2>Surge in complaints</h2>According to a recent report, Ola Electric recently formed a new service team to deal with the surge in customer complaints. As per the report, the electric two-wheeler maker is receiving as many as 80,000 customer complaints per month, overwhelming its service infrastructure. <div type="Article" hostid="261" msid="113699039" title="Ola Electric plans to expand sales and service infra to 10,000 outlets by 2025-end" mstype="2" mssubtype="0"></div> The high number of complaints reportedly resulted in high wait times for customers, resulting in growing customer dissatisfaction, which is regularly played out on social media. <h2>Declining market share</h2>It’s not just social media, the company’s market share has also been on the decline along with its sales. From nearly a 50% market share in April 2024, the company’s market share declined to 27% in September 2024. While the company still leads the Indian electric two-wheeler market, legacy automakers like Bajaj Auto and TVS Motor are closing in. While Bajaj Auto reported a 21.5% market share in September 2024, TVS Motor reported a 20.3% market share. From occupying nearly half of the market, Ola Electric has now been restricted to a quarter and by the looks of it, the company may not even be able to hold the top position by the end of the year if the current trend continues. <h2>Ola Electric comes under the government’s scrutiny</h2>Amid rising complaints, Ola Electric has also come under the government’s scanner. The Central Consumer Protection Authority (CCPA), India’s consumer watchdog issues a show-cause notice to Ola Electric over potential violations of the Consumer Protection Act (2019). According to a report, The National Consumer Helpline (NCH) run by the Department of Consumer Affairs has received 10,644 complaints against Ola Electric since September 2023. When the NCH approached Ola Electric, the body was reportedly met with apathy by the company. Out of the 10,644 complaints, 3,389 relate to delays in providing service to the vehicles, 1,899 are around delivery delays for new vehicles and 1,459 customers have complained about services that were promised but not provided. According to a report by CNBCTV-18, CCPA chairman Nidhi Khare has said the complaints against Ola Electric have been classified in 10 categories, including “delayed and unsatisfactory service”, “refusal or delay in warranty services”, “recurrent defects despite services”, “unprofessional conduct and complaint closure” and more. <h2>A customer’s harrowing experience</h2>Business Insider India spoke to Mr Rakesh (name changed), an Ola Electric customer who has been facing issues with his Ola S1 Pro. The customer paid for the vehicle in August 2023 and the scooter was delivered in January 2024, after a five-month wait. The first issue that the customer faced was that despite the scooter only being delivered in January 2024, the scooter’s warranty began in August 2023, depriving the customer of five months of warranty. Not just this, the vehicle’s insurance began in November 2023, two months prior to the delivery. While this is a concerning issue, this was the least of the customer’s problems. <div type="image" title="1" msid="114120836" hostid="261" sizebytes="68242" caption="&amp;lt;p&amp;gt;The Ola S1 Pro being towed&amp;lt;/p&amp;gt;"></div> As per the customer, his scooter repeatedly faced issues, not even turning on at times. Rakesh said that he was forced to restart his vehicle four to five times a day just to be able to use it and if this didn’t work, he was forced to remove and re-insert a plug placed under the seat. However, even this failed several times and in less than eight months of usage, Rakesh was forced to get his vehicle towed to the service centre multiple times with the help of roadside assistance (RSA). He claimed that he faced the issue nearly 30 times so far. He further said that the scooter has spent the majority of its time at the service centre, which is extremely disappointing after spending over ₹1.6 lakh on a vehicle. <div type="image" title="2" msid="114120876" hostid="261" sizebytes="65944" caption="&amp;lt;p&amp;gt;The Ola S1 Pro being towed again&amp;lt;/p&amp;gt;"></div> At the service centre, the service executives were unable to find the exact cause of the issue. To try and solve the issue, the scooter’s control unit was reportedly changed twice and there were multiple software updates. Rakesh has had a disappointing experience so far, especially with the service executives being unable to diagnose the issue and him having to repeatedly visit the service centre. <h2>A wake-up call?</h2>Many users on the internet have labelled Ola vehicles as subpar and not fit for this competitive market that’s growing rapidly. The initial marketing was good, helping the company conquer almost half of the market share. But a bad quality product can dent the reputation of a company severely in the long run. This must serve as a wake-up call for <keyword id="1543567" type="General" weightage="20" keywordseo="Bhavish-Aggarwal" source="Orion">Bhavish Aggarwal</keyword> and everyone at Ola Electric and the consumers hope that the company not only works on improving its quality control but also overhauls its service infrastructure to more efficiently diagnose and solve issues with their vehicles. During an interaction early in the company’s journey, Aggarwal once said that he hopes to sell around 1.5 lakh to 2 lakh scooters a month, which is close to what one of the popular petrol scooters manages to do each month. While this dream looked achievable at one time, the journey now seems quite tedious. SEE ALSO: <a href="https://www.businessinsider.in/business/auto/news/september-auto-sales-automakers-report-a-decline-mahindra-and-mahindra-overtakes-tata-motors/articleshow/113925972.cms">September Auto sales – Automakers report a decline, Mahindra and Mahindra overtakes Tata Motors</a> <a href="https://www.businessinsider.in/business/auto/news/ola-electric-continues-to-lose-market-share-as-bajaj-auto-and-tvs-motor-gain/articleshow/113900252.cms">Ola Electric continues to lose market share as Bajaj Auto and TVS Motor gain</a> <a href="https://www.businessinsider.in/business/auto/news/pm-e-drive-scheme-with-10900-crore-outlay-announced-for-electric-vehicles/articleshow/113816837.cms">PM E-DRIVE scheme with ₹10,900 crore outlay announced for electric vehicles</a>

The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?

<ul class="summary-list"><li><keyword id="19913226" type="General" weightage="100" keywordseo="Starbucks" source="keywords" meta.keywordsubtype="org" meta.entityname="Starbucks" meta.hostid="261" meta.entityid="Starbucks">Starbucks</keyword>' new CEO, <keyword id="22045435" type="General" weightage="20" keywordseo="Brian-Niccol" source="keywords">Brian Niccol</keyword>, is set to lay out plans to turn around the struggling <keyword id="20875918" type="General" weightage="20" keywordseo="coffee-chain" source="keywords">coffee chain</keyword>.</li><li>"It is clear we need to fundamentally change our strategy to win back customers," he said Wednesday.</li></ul><a target="_blank" href="https://www.businessinsider.com/starbucks-ceo-steps-down-replaced-by-chipotle-chief-2024-8">Starbucks' new CEO, Brian Niccol,</a> says he has a plan to turn around the struggling coffee chain — but investors will need to wait a little longer. "It is clear we need to fundamentally change our strategy to win back customers," Niccol said in a statement Wednesday. "My experience tells me that when we get back to our core identity and consistently deliver a great experience, our customers will come back." He'll give more details on a call at 5 p.m. ET. The company <a href="https://www.businessinsider.com/starbucks-quarterly-sales-dropped-as-it-faces-us-china-headwinds-2024-10" target="_blank">released some quarterly numbers last Tuesday</a>, about a week early, which showed a 6% decline in comparable sales in the US and a 14% decline in China. At the same time, it suspended its guidance for the coming fiscal year, citing the CEO transition and the state of the business. This is a developing story. Correction: October 31, 2024 — Because of an editing error, an earlier version of this story misstated when Starbucks released its most recent <keyword id="20482651" type="General" weightage="20" keywordseo="quarterly-numbers" source="keywords">quarterly numbers</keyword>. It was last Tuesday, not last Wednesday.

Starbucks CEO set to announce strategy to fix the coffee chain

<ul class="summary-list"><li>Spirit Airlines filed for Chapter 11 bankruptcy protection on Monday.</li><li>The company told customers they can continue to book and fly with the airline.</li></ul><a target="_blank" class="" href="https://www.businessinsider.com/spirit-airlines-chapter-11-bankruptcy-restructure-low-cost-airlines-2024-11">Spirit Airlines</a> told travelers they can keep booking and flying with the carrier after filing for bankruptcy protection on Monday.<a target="_blank" class="" href="https://www.businessinsider.com/the-end-of-budget-airlines-southwest-jetblue-frontier-spirit-2024-7">Budget airlines such as Spirit have struggled</a> since the pandemic as some passengers appear willing to pay more for flights.Spirit faced further difficulties when its planned <a target="_blank" class="" href="https://www.businessinsider.com/jetblue-spirit-merger-deal-blocked-by-federal-judge-2024-1">merger with JetBlue</a> was called off in March after a federal judge blocked it in January.It expects to emerge from the process in the first three months of 2025.Read the open letter Spirit sent to customers:

Read the open letter Spirit Airlines sent to customers after filing for bankruptcy protection

What started as a Sunday afternoon tweet by comedian <keyword id="20947562" type="General" weightage="20" keywordseo="Kunal-Kamra" source="keywords">Kunal Kamra</keyword> criticising <keyword id="19897349" type="General" weightage="20" keywordseo="Ola-Electric" source="keywords" meta.keywordsubtype="org" meta.entityname="Ola Electric" meta.hostid="261" meta.entityid="Ola Electric">Ola Electric</keyword>’s S1 series scooters quickly escalated into a fiery exchange with <keyword id="19914967" type="General" weightage="20" keywordseo="Bhavish-Aggarwal" source="keywords">Bhavish Aggarwal</keyword>, CEO of <keyword id="19945904" type="General" weightage="100" keywordseo="Ola" source="keywords" meta.keywordsubtype="org" meta.entityname="Ola" meta.hostid="261" meta.entityid="Ola">Ola</keyword>. It all began when <keyword id="23458070" type="General" weightage="20" keywordseo="kamra" source="keywords">Kamra</keyword> had posted a picture showing several Ola scooters gathering dust at a dealership, highlighting concerns over poor service. However, the situation intensified when Aggarwal responded, accusing Kamra of posting a “paid tweet” and launching personal digs at the comedian’s career. The feud between the two public figures has sparked a wave of reactions on social media, dividing Twitter users. While some users echoed Kamra’s frustrations about Ola’s <keyword id="21440362" type="General" weightage="20" keywordseo="service-quality" source="keywords">service quality</keyword>, others defended Aggarwal’s sharp retorts. The argument has moved beyond the two individuals, turning into a broader debate about the state of customer service in India’s <keyword id="19906970" type="General" weightage="20" keywordseo="electric-vehicle" source="keywords">electric vehicle</keyword> sector. <h2>Internet complains about Ola’s Service Quality </h2> Several users shared their experiences with Ola’s service issues, siding with Kamra’s criticisms. One Twitter user wrote, “It’s all fun and all, Bhavish sir, but with all the complaints, the ‘Bhavishya’ of OLA Scooters is not looking good. Rather than hitting out at Kunal, tell people the plan to solve the 80k and growing complaints.” Many shared similar sentiments, recounting personal stories of service delays and unresolved issues. For instance, one customer revealed, “It’s been only 4 months since my brother bought the Ola S1 Pro, and he’s gone to the service centre at least 6-7 times, sometimes due to software issues, sometimes due to quality issues. Every day, a new problem arises.” Another wrote, “A friend of mine bought an ola scooter, after eight months it started giving trouble, he followed up to the service centre for 6 months but they didn't resolve his issue, In the end he paid 24000/- to get the issue resolved.” Yet another user expressed their dissatisfaction bluntly, saying, “Pay your staff properly first! Instead of calling out Kamra, put that money to better use—expand your service infrastructure, fix quality checks, then show off your wealth on social media!” Meanwhile, another X user said that they can only imagine “how badly customer service behaves with individuals, if this is how top management reacts to criticism.” <h2>Support for OLA CEO </h2> On the other hand, some users supported Aggarwal, praising his leadership and dismissing Kamra’s criticisms as an attempt to stay relevant. “Kunal, you missed the comedy gig and now think you're leading the charge? What bhavish and ola are doing is clearly out of your sight, that is solving "real problems". Feel free to visit one—maybe learn some skills beyond just creating nuisance,” a user wrote. Another user commented, “Kunal Kamra has a rare disease of poking everywhere to revive his sinking career! Ignore these stunts, Bhavish, you’ve built an amazing company.” Another echoed this sentiment, adding, “Founder mode on.” Some, on the other hand, took a more balanced stance. A user wrote, “Reply might sound arrogant here, but sometimes you have to show people their place. Bhavish did the right thing,” one person tweeted. However, he also acknowledged there are real issues with Ola’s service. “Let’s agree there’s an issue with service,” he added. Here are some reactions: <div type="image" title="google (5)" msid="114007569" hostid="261" sizebytes="643332"></div> As the feud unfolds, it has highlighted deeper concerns around accountability in the electric vehicle market. The war of words may have begun with Kamra’s tweet, but the chorus of complaints from Ola customers underscores the broader dissatisfaction with after-sales service. This exchange, while entertaining for many, has become a focal point for customers demanding better support from companies as India pushes towards a greener transportation future.

'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud

<ul class="summary-list"><li>Fast food chains say they're locked in a "value war" to win <a target="_blank" class="" href="https://www.businessinsider.com/companies-are-doubling-down-on-loyalty-programs-2024-8">increasingly choosy US customers</a>.</li><li>On earnings calls, brands highlighted ways they're trying to offer more bang for diners' bucks.</li></ul>It's an especially challenging time in the fast food business.As a flurry of summer deals come to an end, quick-serve chains say they're now locked in a "value war" to win increasingly choosy US customers.While almost everything is more expensive now than a few years ago, <a target="_blank" href="https://www.ers.usda.gov/data-products/chart-gallery/gallery/chart-detail/?chartId=109406">inflation</a> figures show price increases for dining out have outpaced groceries, with the divide widening sharply over the past two years.More recently, some brands have aimed to soften the sticker shock with <a target="_blank" class="" href="https://www.businessinsider.com/mcdonalds-starbucks-costco-fast-food-retail-loyalty-programs-2024-10">temporary discounts to get diners in the door</a>, but rising costs of things like labor and raw ingredients are increasingly squeezing profits."Consumers have become more discerning," Moody's Ratings analyst Michael Zuccaro said in a note Friday. "Value perception is a key driver. This is not just price but also experience related factors such as convenience, speed, consistency, and accuracy."On earnings calls this week, brands such as McDonald's, Starbucks, Wendy's, and others highlighted ways they're trying to offer more bang for their customers' bucks.Chipotle said Tuesday that its ingredient costs have gone up recently due to a recent emphasis on delivering "<a target="_blank" href="https://www.businessinsider.com/chipotle-says-ensuring-consistent-portions-has-hit-profitability-2024-10">consistent and generous portions</a>" in its burritos and bowls after customers complained earlier in the year of feeling short-changed.Between higher ingredient usage and other costs on the one hand, and a more competitive consumer economy, interim CEO Scott Boatwright said Chipotle was well-positioned to win the "value war" in fast-casual dining."The chicken burrito, on average, is still under $10, which we believe is still a 15% to 30% discount compared to our peer group. And so, we'll continue to lean into that as we move forward," he said in the company's call.Boatwright's predecessor Brian Niccol, who's now CEO at Starbucks, made <a target="_blank" class="" href="https://www.businessinsider.com/starbucks-ceo-to-lay-out-strategy-to-fix-coffee-chain-2024-10">several critiques of the coffee chain's recent value proposition</a> during the coffee company's Wednesday earnings call, including its "complicated" menu and customization options."What I have found is when you get simplification in place on pricing, people understand, OK, this is what I'm paying, and this is what I'm getting. And right now, I think we're surprising people a little bit on what they're paying through the customization process and we've got to fix that," he said.Even Wingstop CFO Alex Kaleida weighed in."We see consumers prioritizing brands that are going to deliver on quality and value," he said Wednesday. "We think we're right in that sweet spot of those guest expectations."In the world of burgers and fries, McDonald's CEO Chris Kempczinski expressed concern during the company's earnings call Tuesday that "our value leadership gap has shrunk" as other chains bring competitive offers to the marketplace."In response, we have moved with urgency in partnership with our franchisees to improve our value offerings in most of our major markets," Kempczinski said.McDonald's CFO Ian Borden also told analysts on the call that the company is using its <a target="_blank" class="" href="https://www.businessinsider.com/mcdonalds-sales-dropped-second-quarter-in-a-row-sharees-down-2024-10">$5 meal deal to grow its loyalty program</a>."Buyers of the $5 meal are visiting us more frequently," he said on the call, saying that those repeat visitors go on to choose other menu items as well. "That's what you start seeing when you start getting consumers back into the restaurants on a more regular basis."Even premium burger brand Shake Shack said on Wednesday that its customers have had enough with price hikes, pushing the company to invest more in value."Despite the pricing we've taken over the last year, we're one of the few brands to actually improve our value equation over the last year," CEO Robert Lynch said during the company's call. "It does feel like all the initiatives that the team has put in place around service and speed, coupled with the great food that we continue to deliver, is driving a stronger value perception, which is allowing us to continue to grow."Wendy's rounded out the trend on Thursday with a detailed discussion of its approach to value."We're thinking about value," CFO Gunther Plosch said Thursday. "We absolutely believe that value in an environment of value-seeking consumers is not about only executing price-pointed promotions and value deals and value bundles — there's more to that."Plosch added that beyond the burger chain's creative promotions, the core menu remains essential to <a target="_blank" class="" href="https://www.businessinsider.com/wendys-stores-closing-140-locations-2024-11">getting customers to come back</a>."We are working really hard on having that value-seeking consumer having an outstanding experience at the restaurant," he told analysts.In other words, prices aren't likely to come down, but CEOs and CFOs will be anxious to see that you were satisfied with your order.

Fast food chains are locked in a 'value war' for US customers

<ul class="summary-list"><li>McDonald's is investing $100 million into recovering from an E. coli outbreak, CNN reported.</li><li>McDonald's said the outbreak led to a drop in restaurant visits and sales.</li></ul>McDonald's is reportedly spending $100 million to lure customers back to stores following an <a target="_blank" href="https://www.businessinsider.com/mcdonalds-quarter-pounder-ecoli-outbreak-why-important-sales-2024-10">E. coli outbreak</a> linked to slivered onions served on Quarter Pounder hamburgers.$35 million of the investment is going toward marketing, including a value deal centring on the chain's chicken nuggets, according to a memo sent to employees seen by CNN.An additional $65 million will be spent on the franchisees that were worst affected by the outbreak, it said.McDonald's did not immediately respond to a request for comment from Business Insider.More than 100 people across 14 states were infected by the outbreak; 34 were hospitalized and one died, according to the US Centers for Disease Control and Prevention."Slivered onions are the likely source of illness in this outbreak," the CDC said. The supplier of the topping issued a recall.McDonald's stock is down just over 7% in the past month.<a target="_blank" href="https://www.businessinsider.com/mcdonalds-store-visits-sales-drop-e-coli-outbreak-2024-10">McDonald's said in its third-quarter earnings that store visits and daily sales also took a hit</a> as some customers stayed away from <a target="_blank" href="https://www.businessinsider.com/mcdonalds-sales-dropped-second-quarter-in-a-row-sharees-down-2024-10">its restaurants</a> during the health scare.Its new marketing campaign will reportedly include TV ads that showcase a 10 McNuggets for $1 deal that can be redeemed through the chain's app."The relevance, trust, and love for the Golden Arches has been hard-earned over nearly 70 years by our unwavering commitment to do the right thing. The past three weeks have only further exemplified that," read the memo seen by CNN that was signed by Michael Gonda, chief impact officer for North America, and Tariq Hassan, chief marketing and customer experience officer.

McDonald's is reportedly spending $100 million to help lure customers back after the E. coli outbreak

We’ve all been there: waiting anxiously as your <keyword id="20544300" type="General" weightage="20" keywordseo="food-delivery-app" source="keywords">food delivery app</keyword> teases you with the promise that your order will arrive "in 20 minutes." You watch in despair as the driver appears to be stuck in some alternate universe, making you wonder if your meal is actually taking a detour through a black hole. Worse yet, the order arrives with half your items missing, or, horror of horrors, your curry has decided to bathe the entire delivery bag. And when you try to reach out for some help? You're met with a <keyword id="19896299" type="General" weightage="20" keywordseo="chatbot" source="keywords">chatbot</keyword> that’s more interested in looping you through pre-programmed responses than connecting you with a real human. As usual, redditors are here for your rescue. Very recently, a Reddit user took to a Bengaluru sub to share a “hack” to help those who were struggling with food delivery apps and wanted the “premium experience” without paying more for it. As per the redditor, the key is to choose <keyword id="20635241" type="General" weightage="100" keywordseo="cash-on-delivery" source="keywords">cash on delivery</keyword> while placing your order on <keyword id="19901323" type="General" weightage="20" keywordseo="Zomato" source="keywords" meta.keywordsubtype="org" meta.entityname="Zomato" meta.hostid="261" meta.entityid="Zomato">Zomato</keyword> or <keyword id="19896956" type="General" weightage="20" keywordseo="Swiggy" source="keywords" meta.keywordsubtype="org" meta.entityname="Swiggy" meta.hostid="261" meta.entityid="Swiggy">Swiggy</keyword>. They went on to claim that the app would then prioritise your order over even gold customers. Further, their chatbots are more likely to connect you to a human if the delivery is delayed beyond a point or if there’s any other issue with your order. <div type="Article" hostid="261" msid="112865820" title="The new &amp;quot;Zomato for Enterprise&amp;quot; will directly bill your company for business-related food orders" mstype="2" mssubtype="0"></div>“The user experience remains exactly the same — once the order is delivered you can pay via any UPI app or wallet or saved card through the app but you never again have to worry about being Zomato’s starving hostage,” u/steve7evans <a href="https://www.reddit.com/r/bangalore/s/YokaI9aYfC" id="docs-internal-guid-b04dfa38-7fff-1b3e-b0be-47598d49afdf">wrote</a>. Many users shared their bad experiences with the delivery apps and <keyword id="19925749" type="General" weightage="20" keywordseo="customer-support" source="keywords">customer support</keyword>. While some agreed that they got the order faster than usual after opting for <keyword id="21690601" type="General" weightage="20" keywordseo="cod" source="keywords">COD</keyword>, some felt that the experience is rather subjective. “I'm always able to connect with an agent. And I am always offered a refund generally when I complain. But I only complain in case of a genuine issue. Maybe because I don't abuse their system?” read one of the comments on the thread. However, this hack isn’t about cheating the system or stiffing hard-working delivery partners. The OP clarifies that this is about ensuring that you get the level of service you deserve, minus the unnecessary hassles. <div type="Article" hostid="261" msid="111758782" title="Zomato and Swiggy increase platform fee by 20% – food deliveries to get costlier" mstype="2" mssubtype="0"></div>

You Searched For "customs" and got 8 results

I asked my young marketing team to 'make a relationship' with customers, they took me seriously: Zomato’s Deepinder Goyal on cheeky notifications

Divyanshi Sharma

The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?

Sourabh Jain

Starbucks CEO set to announce strategy to fix the coffee chain

Dominick Reuter

Read the open letter Spirit Airlines sent to customers after filing for bankruptcy protection

Pete Syme

'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud

Divyanshi Sharma

Fast food chains are locked in a 'value war' for US customers

Dominick Reuter

McDonald's is reportedly spending $100 million to help lure customers back after the E. coli outbreak

Nora Redmond

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

BI India Bureau

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