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Starbucks CEO set to announce strategy to fix the coffee chain
"When we get back to our core identity and consistently deliver a great experience, our customers w…
Dominick Reuter
Fast food chains are locked in a 'value war' for US customers
McDonald's, Starbucks, and others this week have highlighted a "value war" as customers push back o…
Dominick Reuter
Target changes app to curb 'double-tapper' customers who caused chaos with drive-up orders
Target updated its mobile app so customers arriving for drive-up order pickup can't immediately tap…
Dominick Reuter
McDonald's sales dropped for the 2nd quarter in a row as customers keep tightening their belts
Global sales at the Golden Arches fell 1.5%, driven by international markets, especially France, th…
Nora Redmond
Behind the scenes of Kemo Sabe, where celebrities pay up to $900 for custom cowboy hats
Kemo Sabe, a luxury Western apparel store in Jackson, Wyoming, is known for its custom cowboy hats,…
Joey Hadden
I work at Spirit Halloween. Here are 9 mistakes I see customers make when shopping for costumes and decor.
Spirit Halloween customers often buy makeup kits without proper application and removal products, a…
Kim Fahmie
Starbucks customers say wait times have gotten really long, so I went to check it out
It's a problem that Brian Niccol, who joined Starbucks as CEO earlier this month, will have to deal…
Alex Bitter
Insurance policies need clearer language to help customers and cut down on complaints: IRDA panel
For many customers, insurance policies can be hard to decipher, with technical language, confusing …
I asked my young marketing team to 'make a relationship' with customers, they took me seriously: Zomato’s Deepinder Goyal on cheeky notifications
On The Great Indian Kapil Show, Zomato CEO Deepinder Goyal revealed the story behind the company's …
Target customers are swapping lids on Owala bottles — and it's causing chaos in some stores
Target customers are swapping the colorful Owala lids, leaving mismatched bottles on store shelves,…
Katie Notopoulos
I've shopped at Costco for nearly a decade. Here are the 8 biggest mistakes I see customers make.
Costco is a great chain to affordably buy products in bulk.Olivia Yi
Olivia Yi
Luxury brands forgot about Gen Z. They can't afford to make that mistake again.
Luxury brands must adapt to Gen Z's growing influence by offering affordable luxury and creative pa…
Maria Noyen
A man who's been to nearly 20,000 Starbucks locations describes how the chain could get its 'third-place' status back
Winter has been trying to visit every Starbucks store since 1997, and is about to visit his 20,000t…
Alex Bitter
McDonald's wants to make flatulent cows less of a problem for the environment
A McDonald's meat supplier will use a new corn feed that could reduce the environmental impact of r…
Alex Bitter
Burberry launches urgent turnaround plan to save the brand
Burberry's CEO Joshua Schulman said the troubled British retailer will act "with urgency" to addres…
Maria Noyen
Home Depot says shoplifting challenges aren't getting any easier
Home Depot's CFO said investments to combat retail theft are "paying off" but the operating environ…
Dominick Reuter
Trump's win is already scrambling supply chains
While many companies are taking a wait-and-see approach, others are publicly discussing production …
Dominick Reuter
Amazon targets smart glasses that could guide delivery drivers to where to drop off packages, report says
Amazon is reportedly developing smart glasses for its delivery workers that could guide them around…
Alex Bitter
Walmart is testing a new way to make it easier to access locked-up items. Here's why that's smart.
Walmart is testing tech that lets employees use an app to unlock anti-shoplifting displays — a move…
Dominick Reuter
Domino's CEO says customers are picking up their own pizzas, and it reveals a bleak reality about the economy
Domino's CEO said that its carryout business is booming -- and its shows why many consumers aren't …